9.3

Reviews of PURO Wrocław Stare Miasto This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Włodkowica 6, Stare Miasto, 50-072 Wrocław, Poland

  • Hugh

    Reviewed: September 10, 2025 · Stayed in September 2025

    Verified review

    Everything - location, comfort, understated stylishness of the hotel, friendliness of the staff

    Nothing!

    Property response:

    Thanks Hugh for Your top scores and kindest words about our location and staff! We'd love to see You back in PURO! :) Łukasz, Operations Manager

    PURO Wrocław Stare Miasto
    September 11, 2025
  • Joe

    Reviewed: September 9, 2025 · Stayed in September 2025

    Verified review

    Restaurant was excellent and it was ideally located

    Our room didn’t have a fridge. I only realised the higher priced rooms had them when we arrived and we were unable to upgrade.

    Property response:

    Dear Joe, thank you for your great feedback! We are thrilled to hear that you enjoyed our location, and that our restaurant and staff made a good impression :) We hope to see you again in the future! Kamil, Junior Service Manager.

    PURO Wrocław Stare Miasto
    September 9, 2025
  • Donna

    Reviewed: September 8, 2025 · Stayed in September 2025

    Verified review
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  • Joao

    Reviewed: September 7, 2025 · Stayed in August 2025

    Verified review

    Exceptional location, very close to city center. The rooms were not big, but were very nice. The staff was very friendly and helpful. The yard was also nice to relax.

    Property response:

    Thanks Joao for Your comments - we're proud to read about Your experience in PURO!: ) Łukasz, Operations Manager.

    PURO Wrocław Stare Miasto
    September 8, 2025
  • Maria

    Reviewed: September 7, 2025 · Stayed in August 2025

    Verified review

    Wonderful, quiet and green location close to downtown.Great team, gourmet breakfast, savory menu on the restaurant.Lovely, comfortable room with quality cosmetics and complementary sparkling and still water, daily.

    Property response:

    Thanks Maria for top scores and valuable feedback - we're happy to hear about Your great experience and can't wait to host You again in the future! :) Łukasz, Operations Manager.

    PURO Wrocław Stare Miasto
    September 8, 2025
  • Martin

    Reviewed: September 7, 2025 · Stayed in September 2025

    Verified review
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  • Agnieszka

    Reviewed: September 7, 2025 · Stayed in September 2025

    Verified review

    Modern and nicely designed hotel with very friendly, supportive and professional staff. Central location and paid parking on site - which made arrival very convenient. Good communication on the phone too.

    What put a dent in the one night stay was the Friday DJ set (organized by the hotel itself) that ended at 22.00. We had a room on the 3rd floor with windows facing the hotels yard and the DJ set was so loud, that even with closed windows you could just hear loud music in the room. Not just the bass even, the set. As someone who was looking to rest up in the evening after the day of travel - needles to say I was upset about but a) too tired to go downstairs and make this my problem b) the set wouldn’t be stopped just because one person can’t rest up. I informed reception next day that it really wasn’t ok.

    Property response:

    Thanks Agnieszka for Your comments and suggestions. The comfort of all our guests—both those attending music events in the restaurant and those staying in our rooms—is extremely important to us. We will definitely look into adjusting the speaker setup to better balance the sound. We always encourage guests to let us know about such concerns right away, as we could have taken immediate action to improve the situation. We hope this one-time issue won’t discourage you from visiting us again in the future. We’d love to welcome you back! Łukasz, Operations Manager.

    Thanks Agnieszka for Your comments and suggestions. The comfort of all our guests—both those attending music events in the restaurant and those staying in our rooms—is extremely important to us. We will definitely look into adjusting the sp… Show more

    PURO Wrocław Stare Miasto
    September 8, 2025
  • Berlin

    Reviewed: September 5, 2025 · Stayed in September 2025

    Verified review

    The rooms are small but well laid out. Staff very helpful. Tablet controls all functions in the room which had more options for lighting and ventilation. Rooms also super quiet.

    Amenities were sparse - for example, would have like Kleenex and I hate it when there is only one liquid soap for hair and body!

    Property response:

    Thanks for Your detailed feedback and kindest words about our design and staff! :) Łukasz, Operations Manager.

    PURO Wrocław Stare Miasto
    September 8, 2025
  • Krzesimir

    Reviewed: September 5, 2025 · Stayed in August 2025

    Verified review
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  • Fivi

    Reviewed: September 1, 2025 · Stayed in September 2025

    Verified review

    Everything was high quality

    Property response:

    Thanks for top scores! We're happy to hear Your stay went perfect! :) Łukasz, Operations Manager.

    PURO Wrocław Stare Miasto
    September 2, 2025
  • Abhishek

    Reviewed: September 1, 2025 · Stayed in August 2025

    Verified review

    I stayed 3 nights at PURO Hotel in Wroclaw Stare Miasto for work in August 2025. It's a reasonably priced hotel with comfortable rooms. The check-in and check-out process was easy. It's close to the town square by foot, which made getting lunch or dinner convenient. The breakfast was fantastic! I would recommend that to everyone!

    I wish the bathroom was designed slightly differently. The shower area has an open access, which meant water spray got onto the floor of the main bathroom -- annoying. I also wasn't confident if my air conditioning was working or not -- I never felt air flow from the vents, which meant it felt a little stagnant in the room at night. I typically like a little bit of airflow while sleeping.

    Property response:

    Thanks for Your detailed review. We're happy to hear about Your experience - and thanks for the ideas to improve future stays! Łukasz, Operations Manager.

    PURO Wrocław Stare Miasto
    September 2, 2025
  • Burton

    Reviewed: September 1, 2025 · Stayed in August 2025

    Verified review

    Clean, stylish and comfortable

    Property response:

    Thanks for Your comments and kindest words! :) Łukasz, Operations Manager.

    PURO Wrocław Stare Miasto
    September 1, 2025
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  • Kathryn

    Reviewed: September 1, 2025 · Stayed in August 2025

    Verified review

    The bed was comfortable. The hotel was in a great location, there are some lovely vars and restaurants nearby and only a few minutesxwalk tontgexsquare. The decor was pleasant and tge hotel was clean. There is a beautiful garden area which is very peaceful. The staff were very friendly and helpful. There was a good selection for breakfast. Great to have free use of the drinks machine in the reception area.

    Everything in the room is controlled by a tablet, in the first room we went in the tablet did not work properly so we had no air conditioning and we were extremely hot in the night. The staff were very helpful and we changed rooms which was better. The air conditioning definitely worked better (especially on night 3) however the bathroom underfloor heating didn't work in either room meaning the floor of the toilet and sink area stayed wet too. Even the do not disturb function didn't work on either tablet, we just got an error message.

    Property response:

    Thanks Kathryn for Your comments and apologies for shortcommings! We've share the opinion with our technical department to make sure all the faults are taking care of! Łukasz, Operations Manager.

    PURO Wrocław Stare Miasto
    September 1, 2025
  • Alexandra

    Reviewed: September 1, 2025 · Stayed in September 2025

    Verified review
  • Karolina

    Reviewed: August 29, 2025 · Stayed in July 2025

    Verified review
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  • Sydney

    Reviewed: August 27, 2025 · Stayed in August 2025

    Verified review
  • Mark

    Reviewed: August 25, 2025 · Stayed in August 2025

    Verified review
  • Natalia

    Reviewed: August 19, 2025 · Stayed in August 2025

    Verified review

    My son loved the bed!! He slept really well. I liked the room itself and the service in the restaurant was excellent

    There was nothing I didn’t like, but I’d prefer if there was a coffee machine in the room instead of having to go to the lobby to get a hot drink

    Property response:

    Dear Natalia, thank you so much for your fantastic review! We're absolutely delighted to hear that you and your son had such a great stay with us. It's wonderful to know that he loved the bed and slept well- that’s always a win! We're also happy that you enjoyed the room, our facilities, and especially the service in the restaurant. Your kind words about our staff mean a lot to us. We can’t wait to welcome you back again soon! Kamil, Junior Service Manager.

    Dear Natalia, thank you so much for your fantastic review! We're absolutely delighted to hear that you and your son had such a great stay with us. It's wonderful to know that he loved the bed and slept well- that’s always a win! We&… Show more

    PURO Wrocław Stare Miasto
    August 20, 2025
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  • Maria

    Reviewed: August 18, 2025 · Stayed in August 2025

    Verified review

    Great location — right in the city center but still a quiet neighborhood. Super comfy beds, and the breakfast in the hotel’s garden was such a nice touch.

    Check-in could have been a little smoother — since the room wasn’t ready when we arrived, we waited in the lobby but didn’t get an update once it became available

    Property response:

    Mrs. Maria, thank you for your kind review and valuable comments. We're glad you enjoyed the location, comfort, and breakfast in the garden! We apologize for the misunderstanding and our oversight during check-in. We hope you'll give us another chance and visit us again in the future. Kamil, Junior Service Manager

    Mrs. Maria, thank you for your kind review and valuable comments. We're glad you enjoyed the location, comfort, and breakfast in the garden! We apologize for the misunderstanding and our oversight during check-in. We hope you'll giv… Show more

    PURO Wrocław Stare Miasto
    August 29, 2025
  • Niki

    Reviewed: August 18, 2025 · Stayed in August 2025

    Verified review
  • Michal

    Reviewed: August 17, 2025 · Stayed in August 2025

    Verified review

    amazing

    Property response:

    Dear Michal, thank you for your great feedback! It was a pleasure to have you here :) We hope to see you again in the future! Kamil, Junior Service Manager.

    PURO Wrocław Stare Miasto
    August 18, 2025
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  • Tobias

    Reviewed: August 16, 2025 · Stayed in August 2025

    Verified review

    Very well managed and organised hotel, close to all the sites in Wroclaw! We enjoyed our stay, the nice breakfast and the free coffe/tea all day!

    Property response:

    Dear Tobias, thank you for your kind feedback! We are thrilled to hear that you enjoyed the stay and our breakfast :) We hope to see you again in the future! Kamil, Junior Service Manager.

    PURO Wrocław Stare Miasto
    August 17, 2025
  • María

    Reviewed: August 14, 2025 · Stayed in August 2025

    Verified review

    What a nice and extremely dog friendly stay! This hotel has been one of the best we have been with our dog. +super modern and clean room, managed via a tablet + tram stations nearby +the hair conditioner is superb + free coffee and apples + free stay for dog + available dog bowl + no disturb dog-sign for your door +free yoga class on Tuesday 7pm + 10 mins walk to old town +bars and cafes just in front at the Jewish synagogue area

    There is a parking available for 100pln /day. We took the alternative interparking 40pln/day to charge our car (200ms from the hotel)

    Property response:

    Dear Maria Jose, thank you so much for your kind words! We're thrilled to hear that you and your dog had such a great experience with us. It's wonderful that you enjoyed our rooms, location, and all the little touches we offer. We always aim to make our guests (and their pets) feel at home! We hope to welcome you back soon for another memorable stay :) Kamil, Junior Service Manager.

    Dear Maria Jose, thank you so much for your kind words! We're thrilled to hear that you and your dog had such a great experience with us. It's wonderful that you enjoyed our rooms, location, and all the little touches we offer. We a… Show more

    PURO Wrocław Stare Miasto
    August 14, 2025
  • Bartek

    Reviewed: August 13, 2025 · Stayed in August 2025

    Verified review

    Location and layout, size of bed window view size of shower

    Rooms feel a bit claustrophobic for a longer stay

    Property response:

    Thanks Bartek for Your review and Your comments regarding our central location and design of the rooms! :) Łukasz, Operations Manager.

    PURO Wrocław Stare Miasto
    August 13, 2025
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  • Federico

    Reviewed: August 12, 2025 · Stayed in August 2025

    Verified review

    As good as usual. I know what to expect when I book Puro and always stand up to my expectation.

    Property response:

    Thanks Federico for top scores and Your another return to PURO! :) See You next time :) Łukasz, Operations Manager.

    PURO Wrocław Stare Miasto
    August 13, 2025
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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