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  5. Reviews of Sheraton Grand Krakow

Reviews of Sheraton Grand Krakow This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Powiśle 7, Old Town, 31-101 Krakow, Poland

#107 of 265 hotels in Krakow

Guests' Choice

Review Score

Based on 468 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.6

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.2

  • Free WiFi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 27, 2024

    9.0
    I would repeat my stay.
    • Leisure trip
    • Group
    • Deluxe, Guest room, 1 King, City or Atrium view
    • Stayed 3 nights

    Nothing

    No problems, all went well.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    10
    Perfect stay in Krakow
    • Business trip
    • Solo traveler
    • Deluxe, Guest room, 1 King, City or Atrium view
    • Stayed 1 night

    Great breakfast and super comfortable room. Centrally located and easy walk to old town Krakow.

    Stayed in February 2024

  • Reviewed: February 24, 2024

    9.0
    Great Experience
    • Leisure trip
    • Solo traveler
    • Grand Deluxe, Guest room, 1 King, Wawel or Vistula view
    • Stayed 12 nights

    my only comment with be the music put in the mornings since 7 when the breakfast hours start and in the evening till 11 or 12 depending. during the week its no problem but during the weekend if you would like to sleep few more hours it will be challenging.

    Breakfast was amazing anything you like is available and everything is really delicious. the rooms are very spacious and comfortable. the mini bar is full there is a kettle, espresso machine and all kinds of teas or instant coffee if you like. The room had an amazing view specially at night with the city lights striking on water. You are in a walking distance from Wawel Castle and the city center (only few hundred meters to the castle and 800 meters to the city center). The walk next to the river is amazing in the mornings. Parking is available inside the premises which was a huge plus for me.

    Stayed in February 2024

  • Reviewed: February 9, 2024

    10
    We had a splendid time!
    • Leisure trip
    • Couple
    • Deluxe, Guest room, 2 Twin/Single Bed(s)
    • Stayed 5 nights
    • Submitted from a mobile device

    If anything.. on the BOOKING.COM page there was no notice indicating that the pool , spa and fitness area is undergoing renovations- but there’s a substitute spa only 200 m from the hotel

    Well trained , extremely friendly & forthcoming staff Great breakfast, good mattress & pillows We felt comfortable and well attended to

    Stayed in February 2024

  • Reviewed: January 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe, Guest room, 2 Twin/Single Bed(s)
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff were very helpful and friendly.

    Stayed in January 2024

  • Reviewed: January 21, 2024

    10
    A fantastic 5-star hotel near Wawel - we love coming back here - it has everything!
    • Leisure trip
    • Family with young children
    • Grand Deluxe, Guest room, 1 King, Wawel or Vistula view
    • Stayed 1 night

    Nothing, it was a perfect stay.

    We are returning to the Sheraton Hotel once again, for 20 years. Fantastic location, on the Vistula waterfront, overlooking the majestic Wawel Castle, excellent breakfast, beautifully renovated, very luxuriously furnished rooms that remind you of staying in a beautiful home rather than in a hotel, so comfortable beds The hotel has a huge parking lot, you can also reach it conveniently by taxi, which is a great advantage in Krakow - many hotels, including 5-star ones, do not inform you that the parking lot is often several hundred meters away, and you have to walk to the hotel with your luggage, what when it is cold or raining. is is very uncomfortable. Plus the extremely helpful, attentive and friendly staff. Our rating - 10, without a shadow of a doubt!

    Stayed in January 2024

  • Reviewed: January 20, 2024

    8.0
    ıt was nice convenient hotel well located.
    • Leisure trip
    • Couple
    • Deluxe, Guest room, 2 Twin/Single Bed(s)
    • Stayed 2 nights

    ıt was nice convenient hotel well located.

    Stayed in October 2023

  • Reviewed: January 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Deluxe, Guest room, 1 King, City or Atrium view
    • Stayed 1 night
    • Submitted from a mobile device

    Comfortable bed

    Stayed in January 2024

  • Reviewed: January 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Premium Room, Club lounge access, Guest room, 1 King
    • Stayed 5 nights
    • Submitted from a mobile device

    House keeping is slow Premium lounge is worthless

    Location is excellent Friendly staff

    Stayed in January 2024

  • Reviewed: January 3, 2024

    8.0
    Slightly overpriced and overrated hotel.
    • Leisure trip
    • Family with young children
    • Grand Deluxe, Guest room, 1 King, Wawel or Vistula view
    • Stayed 3 nights
    • Submitted from a mobile device

    Tiny overcrowded pool which looks much bigger on the photo.

    Breakfast was fab!

    Stayed in December 2023

  • Reviewed: December 28, 2023

    10
    All ok
    • Leisure trip
    • Group
    • Deluxe, Guest room, 2 Twin/Single Bed(s)
    • Stayed 1 night
    • Submitted from a mobile device

    The pool is very small

    Everything is good

    Stayed in December 2023

  • Reviewed: December 27, 2023

    10
    Would stay again
    • Leisure trip
    • Family with young children
    • Deluxe, Guest room, 2 Twin/Single Bed(s)
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing all was excellent

    Excellent hotel with exceptional staff

    Stayed in December 2023

  • Reviewed: December 26, 2023

    10
    Excellent quality, good value, great staff
    • Leisure trip
    • Couple
    • Deluxe, Guest room, 1 King, City or Atrium view
    • Stayed 1 night
    • Submitted from a mobile device

    All good

    smart and clean, very attentive staff, good size room, excellent breakfast, nice spa area

    Stayed in December 2023

  • Reviewed: December 20, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe, Guest room, 2 Twin/Single Bed(s)
    • Stayed 3 nights
    • Submitted from a mobile device

    Lovely hotel, staff amazing and great location

    Stayed in December 2023

  • Reviewed: December 19, 2023

    10
    Exceptional
    • Business trip
    • Couple
    • Premium room, Club lounge access, Guest room, 2 Twin/Single Bed(s),
    • Stayed 7 nights
    • Submitted from a mobile device

    Being unable to open window slightly for freehold air.

    Stayed in December 2023

  • Reviewed: December 18, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe, Guest room, 2 Twin/Single Bed(s)
    • Stayed 3 nights
    • Submitted from a mobile device

    There was nothing not to like this hotel is brilliant and the staff are amazing.

    I liked the whole hotel and especially the staff who Go above and beyond to help out, and they are the best hotel staff I've ever come across.

    Stayed in December 2023

  • Reviewed: December 10, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Deluxe, Guest room, 1 King, City or Atrium view
    • Stayed 3 nights
    • Submitted from a mobile device

    Location, staff,

    Stayed in November 2023

  • Reviewed: December 6, 2023

    10
    perfect accomodation for touristic purposes
    • Leisure trip
    • Couple
    • Grand Deluxe, Guest room, 1 King, Wawel or Vistula view
    • Stayed 3 nights
    • Submitted from a mobile device

    nothing

    Close to center, clean rooms, the breakfast is good

    Stayed in November 2023

  • Reviewed: November 27, 2023

    10
    An absolute joy!!
    • Leisure trip
    • Travelers with friends
    • Deluxe, Guest room, 2 Twin/Single Bed(s)
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Cleanliness, excellent staff, great location

    Stayed in November 2023

  • Reviewed: November 21, 2023

    10
    Very good hotel, staff across all atea
    • Business trip
    • Solo traveler
    • Deluxe, Guest room, 2 Twin/Single Bed(s)
    • Stayed 5 nights
    • Submitted from a mobile device

    N/A

    High quality

    Stayed in November 2023

  • Reviewed: November 13, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Premium Room, Club lounge access, Guest room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was perfect the staff are amazing

    Great location on the River

    Stayed in November 2023

  • Reviewed: November 5, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe, Guest room, 1 King, City or Atrium view
    • Stayed 3 nights
    • Submitted from a mobile device

    The spa facilities were not great

    Staff were lovely

    Stayed in November 2023

  • Reviewed: November 3, 2023

    10
    Excellent hotel all round, highly recommended
    • Leisure trip
    • Family with young children
    • Premium Room, Club lounge access, Guest room, 1 King
    • Stayed 3 nights

    Very hard to find fault at all with this hotel.

    Fantastic amount of choice for breakfast and all very fresh products. The room was spacious even though we had an extra adult bed, and it was very clean. Location of the hotel is excellent with a river and castle view. It takes about 10 minutes to walk to the main square and it's a very quiet area in the evenings but even so, it felt very safe walking back late at night.

    Stayed in November 2023

  • Reviewed: October 17, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Deluxe, Guest room, 1 King, City or Atrium view
    • Stayed 1 night
    • Submitted from a mobile device

    Great location, just near all the tourist attractions. Very comfy and spacious rooms.

    Stayed in October 2023

Showing 1 - 25

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