ul. Panny Marii 9, Stare Miasto, 87-100 Toruń, Poland
#16 of 51 hotels in Toruń
Guests' ChoiceBased on 159 hotel reviews
8.8Cleanliness
9.0
Comfort
8.8
Location
9.8
Facilities
8.5
Staff
9.5
Value for money
8.7
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: September 5, 2025
S
United StatesThe carpeting could have used a cleaning.
The historic feel with the brick and wood, the closeness to the market square. The staff could not have been nicer and more efficient.
Stayed in September 2025
Reviewed: September 2, 2025
Teresa
CanadaMattress comfort was ok but not great
Breakfast was very good. The room was spacious, quaint, and spotless. Staff were very warm. The location was perfect.
Stayed in September 2025
Reviewed: August 26, 2025
Galina
RussiaA very nice hotel right in the historical center, in an old building, very friendly staff, excellent breakfast, an elevator.
Stayed in August 2025
Reviewed: August 12, 2025
Mestdagh
BelgiumPillows were uncomfortable
Perfect location Breakfast Friendly personnel
Stayed in August 2025
Reviewed: August 5, 2025
Bryant
PolandNo lift
A very welcoming, family feel. Peaceful and quiet, yet close to the center.
Stayed in August 2025
Reviewed: August 3, 2025
Ray
United KingdomN/a
Lots of character whilst ensuring services were first rate.
Stayed in August 2025
Reviewed: July 26, 2025
Martyna
PolandVery large bed, comfortable. Nice and clean bathroom. Right next to the market square.
Stayed in July 2025
Reviewed: July 7, 2025
Samuel
GermanyUnderstandable but it's an old building so the floor is very noisy.
Great location, good looking rooms, super comfortable beds, nice staff.
Stayed in June 2025
Reviewed: June 29, 2025
Njalden
Sweden-
Perfect location. Breakfast was really nice
Stayed in June 2025
Reviewed: June 27, 2025
Svetlana
EstoniaSome stuff could be repaired (like toilet paper holder) and sound proof could be better. But overall it’s not big of a problem.
Excellent location with parking option. Great staff, very friendly. Fantastic breakfast.
Stayed in June 2025
Reviewed: June 19, 2025
Malgorzata
Czech RepublicProbably due to the fact that it is located in an old building there was a little unpleasant smell of sewage in the bathroom. Really a minor issue, only for very delicate nostrils. Very sufficient selection for breakfast, but it has not been completed fluently, although we have come to the dining room one hour before closing time.
Ideal location in the heart of historical centre of Toruń. Parking place in front of the hotel( for additional fee but who would complain in the middle of the old town?), very spacious, nicely furnished, very clean room with comfy beds and super pillows. Bottle of water free of charge. Very helpful receptionist upon arrival.
Stayed in June 2025
Reviewed: June 7, 2025
Greg
United StatesThe property is in an amazing location, has friendly staff, large rooms, and is a great value. I would highly recommend for anyone visiting Torun
Stayed in June 2025
Reviewed: June 3, 2025
Jeffrey
United StatesA box of tissues and a safe would have been nice.
Great location inside of Old Town across from the cathedral. I had the Large Double Room which was indeed large, Al though not fancy. The breakfast and breakfast room were great. They had bikes that you can rent, which I did. The people at the reception desk were cheerfully helpful.
Stayed in June 2025
Reviewed: June 2, 2025
Susan
United StatesRooms weren’t as nice as the pictures.
Location was absolutely perfect. Breakfast was varied and good.
Stayed in June 2025
Reviewed: May 20, 2025
Noud
NetherlandsThe location is great, right in the center of Torún. Parking in front of the hotel.
Stayed in May 2025
Reviewed: May 3, 2025
Aleksandra
PolandWe stayed in the hotel for 2 nights, it's perfect for a weekend trip to Toruń. The buulding is old and historic so the starir were steep, there's an elevator too. There's no cleaning during your stay but we didn't need it. The key is old fashioned traditional, no magnet card. Overall recommended
Stayed in April 2025
Reviewed: April 21, 2025
Kathleen
United States——
Just as described. Excellent food, kind and helpful staff, room was cozy yet spacious. Perfect!
Stayed in April 2025
Reviewed: March 17, 2025
Neil
United KingdomThe hotel was very comfortable and the staff were excellent. There is a limited amount of parking available at the hotel (4 spaces) but there is a very good underground car park a short walk away. The hotel is in a great position for exploring the sights of the old town, plus its many cafes and restaurants. Torun is a lovely place to visit.
Stayed in March 2025
Reviewed: January 14, 2025
Andrea
United KingdomBooked a deluxe room which was very large and nice , but the news from the upstairs room was really bad , I wondered what the ear plugs were for !! Shower was a hand held .
Property lovely and clean . Outside patio area . Good breakfast with plenty of choice .
Stayed in January 2025
Reviewed: December 15, 2024
Tetiana
UkraineNothing to complain about
Perfect location. Very helpful and friendly staff. Excellent breakfast. Good wi-fi
Stayed in November 2024
Reviewed: December 9, 2024
Karen
United KingdomNothing
The room was fab. Fridge in room which was useful. Shower was powerful and hot. There was air con but not needed as it's winter! Room was v quiet. Only a few yards to main square. A small outside area , not used by me at this time of year!
Stayed in December 2024
Reviewed: December 7, 2024
Catialvw
PortugalIt would be nice to have a kettle or coffee machine in the room
Super location, very kind staff.
Stayed in December 2024
Reviewed: December 5, 2024
Antoinette
IrelandNothing
Perfect location, beautiful old property
Stayed in November 2024
Reviewed: November 29, 2024
Mariusz
Polandmight be better pillows
Excellent period room, outstanding service and hospitality, tasty breakfast, worth it
Stayed in November 2024
Absecon, US
Sotillo del Rincón, Spain
Sant Carles de la Ràpita, Spain
Anda, Philippines
Sochi, Russia
Amelia, Italy
Sotres, Spain
Entebbe, Uganda
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content