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Reviews of Hotel Start 2 stars

Kapelanka 60, 30 347 Kraków, Poland

#265 of 269 hotels in Kraków

Guests' Choice

Review score

Based on 1182 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    5.1

  • Location

    7.1

  • Facilities

    5.5

  • Staff

    7.8

  • Value for money

    6.7

  • Free WiFi

    5.8

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Showing 1 - 72

  • Reviewed: 28 May 2018

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    Well, it seems to me that the guests stay in this hotel only to have a party (with alcohol and singing), so it wasn't very quiet there, also it is VERY hot inside during summer and the guests are forbidden to open the windows when leaving the rooms... AND I have to mention the bed - super uncomfortable, very firm mattres! But for one or two nights stay it's ok I guess:)

    Location, the room was fairy comfortable and clean, also spacious, the staff helpful, breakfast ok

    Stayed in May 2018

  • Reviewed: 27 May 2018

    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 1 night

    Wifi didn't work on the 3rd floor only at the reception. The room was cool because of the windows.

    The hotel is close to the city center and the tram stop is just next to the hotel. The staff is helpful and friendly and the breakfast is good for the price.

    Stayed in May 2018

  • Reviewed: 26 April 2018

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 4 nights

    a shower head which did not connected to its holder, rotten windows you could not see through, even after we attempted to clean them curtains which did not reached the full window filthy carpet being told to come back in 3 hours to check in, with no recommendation on where or what to do .

    excellent location to tram stop

    Stayed in April 2018

  • Reviewed: 22 April 2018

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights

    Very uncomfortable beds No soundproofing internally and from noise of trams/traffic externally

    Good breakfast if you got there before it had all gone Good en suite shower room. Convenient location

    Stayed in April 2018

  • Reviewed: 20 April 2018

    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Very loud from traffic outside ( window old-fashioned), VERY hard bed, impossible to open the window because it was broken, therefor very hot in the room (the one with streetview) in the morning,fresh bread for breakfast unfortunately only every 3. day, very bad coffee, old furniture, old interior inside and outside the room, no tv, but okay ... you get what you pay for.

    Big Tesco open 24 hours a day 100 meters from hotel, very good and easy public transport to downtown, bathroom good and clean

    Stayed in March 2018

  • Reviewed: 31 December 2017

    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 2 nights

    Go here only if you have no other place to go. Beds are terrible, it feels like there are ghosts in the building and things are old and unwelcoming. the people at reception are very friendly tho. also, there is a small shopping mall with a big supermarket which allows you to buy groceries. I probably won't stay there again.

    Stayed in December 2017

  • Reviewed: 14 December 2017

    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    A minimum of comfort and extremely worn down. Cold and draughty. Beds which make sleeping on a rock feel soft in comparison.

    Good location, close to public transport, tasty breakfast. A kitchy travel back in time to behind the iron curtain...

    Stayed in December 2017

  • Reviewed: 3 November 2017

    • Solo traveller
    • Twin Room
    • Stayed 4 nights

    The beds were very uncomfortable, unable to sleep. It rained overnight and there was a constant drip, drip onto metal, very irritating at 3.00am. The bedding wasn't clean, cigarette burns in the blankets. The room wasn't cleaned on our last night. Would not recommend !

    The breakfast was nice.

    Stayed in October 2017

  • Reviewed: 24 October 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Noisy location, uncomfortable bed and the electric sockets were in a shocking condotion.

    Helpful staff, clean room, good breakfast and close to the town centre using public transport.

    Stayed in October 2017

  • Reviewed: 24 October 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The hard bed which was more like a table with a cover on, no matress!... the curtains did not cover the window so he a street lamp glaring in all night... noisy young people up all night next door...noisy tram running all hours.. very dated

    Stayed in October 2017

  • Reviewed: 23 October 2017

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nice clean room,the hotel is right next to tesco and the tram station,close enought to the old city. Friendly and helpfull staff, especially the young blond receptionist and the ladies at the restaurant. Breakfast was nice as well.

    Stayed in October 2017

  • Reviewed: 2 October 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights

    Shower head was broken (wouldn't stay in holder meaning we had to hold it up to shower) and took 2 days to be fixed. Receptionist upon arrival was not friendly or approachable any time during our stay. However other staff were great.

    Did the job, was cheap and just a place to sleep, it was perfect for a short city break. Breakfast included was a bonus. Beds were comfortable and room was clean Heating was on at night and extra blankets provided.

    Stayed in September 2017

  • Reviewed: 4 September 2017

    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The worst hotel ever to stay in Paper thin walls. You can here even a weather fall from the next room Could not gather a single a wink of sleep . Pillows were dirty and felt like a lump of loose sack. I had to roll a blanket to make it as a pillow. Rooms and the linen were smelling . Breakfast was very very basic with watery tea with no falvour of tea. Absolutely horrible

    Nothing The worst hotel I ever stayed in

    Stayed in September 2017

  • Reviewed: 10 August 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    - good position, close to the tram station. In 15 minutes you are in the center. - The tenacity of the lady who prepared breakfast: a rude family (father, mother, and son) devoured as grasshoppers all that the lady carried on the buffet, as if there was no tomorrow, using unnecessarily dozens of plates and glasses. Despite this, we were able to eat something even us :) - the girl at reception during the check-in: I'm in love :)

    Stayed in August 2017

  • Reviewed: 7 August 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel inside is much more better than outside apperance, but be absolutely!!! confident that friendly staff and hotel rooms will make you forget about first bad impressio;also in warm summer days it can be hot in the room

    Very-very friendly and communicable staff, very good wi-fi in lobby, decent and tasty breakfast, clean and cosy bathroom, convenient connection with city centre(tram), TESCO just next to you

    Stayed in August 2017

  • Reviewed: 20 July 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Terrible building, unkind staff, bed for Hobits, horror inside of hotel, especially hall to the dinner room. It is unbelievable that this hotel has a licence, it is more like good scenografy for Quentin Tarantino's movies. Bathroom with ventilation opening that isn't closed. No TV, eventhough they says that each room has it! Two stars, really?!

    Location

    Stayed in July 2017

  • Reviewed: 13 July 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights

    The overall structure is a tad old, and it shows. But there again, it's very good value for money, and if you just need a place to crash while visiting Krakow I would still recommend it.

    Extremely convenient as far as the connections to the city center go, good value for money (albeit a bit spartan overall), really clean.

    Stayed in July 2017

  • Reviewed: 3 July 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    In the twin room we booked, there is no WIFI signal at all. After talked to the front desk staff with cold face, we were arranged to a Quadruple Room. In this room: * The bed sheet, quilt and pillow are not clean. When moving the pillow, the filling staff and dirt are out. Really bad experience. We have to go to the supermarket nearby (Tesco, thanks that it is 7/24 one) to buy bed sheets. * The window is old, and cannot fully closed. It is noisy in the night. * When asking about the shuttle bus to airport, we were told to take the public transportation. won't consider it any more!

    close to a 7/24 supermarket (Tesco)

    Stayed in June 2017

  • Reviewed: 26 May 2017

    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Windows could be updated as you could here outside noises. Overall not a bad hotel.

    Its location was ideal for my needs half way to where i had to go and half way from the town centre. Tram right outside the door both to the town and to the airport.

    Stayed in May 2017

  • Reviewed: 24 May 2017

    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    Small room, small beds, everything looks like in an old communist-era apartment, beds and the chair were extremely uncomfortable, not enough / badly located power sockets, the window didn't close completely so it got pretty cold and the noise from the street didn't let me sleep, WiFi was losing signal sometimes

    Low cost, bathroom was very clean and looked better than the room, breakfast was surprisingly good

    Stayed in May 2017

  • Reviewed: 21 May 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    it is not the place for demanding people; rather poorly equipped rooms; poor marking of the way to parking (which is behind the building); you can hear very clearly what is going behind the walls of the room, especially in bathroom

    evidently budgetary hotel remembering the "wonderful" times of late communism in Poland; quite a deceant breakfast together with price makes it a good value for money

    Stayed in May 2017

  • Reviewed: 23 January 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    Horrible hotel! There were better options for extra 5 USD and i feel bad that i focused more on location. I couldn't think it can be that bad!

    Location all other was very bad!

    Stayed in January 2017

  • Reviewed: 30 November 2016

    • Solo traveller
    • Twin Room
    • Stayed 2 nights

    -the wifi does not work for a long time, management knows about this but did not do anything. I would not advise people who need continuous access to internet to stay there.

    Helpful staff. Good connections to the centre via tram Tesco nearby

    Stayed in November 2016

  • Reviewed: 5 August 2016

    • Business trip
    • Group
    • Twin Room
    • Stayed 2 nights

    The biggest disadvantage was thin walls - we could hear our neighbours. Also the building is not new and beautiful but at least clean.

    The beds are comfortable, breakfast included in price was great. Being close to Tesco and tram stop is priceless. The lady at the reception desk was friendly and helpful.

    Stayed in July 2016

  • Reviewed: 29 July 2016

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is quite old and worn out. Only cold dishes were awailable for breakfast. We payed 22 euros for the night and i think it was a bit too much for that hotel.

    It was clean!

    Stayed in July 2016

  • Reviewed: 24 July 2016

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Beds will test your limits. Due to room layout it is hard to get fresh air in.

    Breakfast is excellent value for the money. Staff is increasing the value of this property. Building is a must for fans of communist architecture.

    Stayed in July 2016

  • Reviewed: 23 July 2016

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The hole hotel is in bad condition. Doors where hardly hanging on place and the floor was bad everywhere. The carpets in the room was smelling very bad and was very dirty.

    The staff was very nice and helpful.

    Stayed in July 2016

  • Reviewed: 21 June 2016

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights

    It seems there were no renovation since the Communist block fell. Breakfast menu is also very poor.

    It's easy to get to the city center. There's a beautiful lake surrounded by cliffs nearby (but most of it is closed to public).

    Stayed in June 2016

  • Reviewed: 16 March 2018

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Old soviet times building, need refurbishment inside and outside. Very noisy.

    Breakfast was good, many parking places

    Stayed in February 2018

  • Reviewed: 13 March 2018

    • Business trip
    • Family with young children
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Bed. Uncomfortable.

    Close to transport communication.

    Stayed in March 2018

  • Reviewed: 4 March 2018

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The beds were incredibly uncomfortable

    We had our own bathroom

    Stayed in March 2018

  • Reviewed: 22 January 2018

    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    The beds were uncomfortable.

    Stayed in January 2018

  • Reviewed: 3 January 2018

    • Solo traveller
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Reception was helpful, especially Edita. So friendly.

    Stayed in December 2017

  • Reviewed: 14 November 2017

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff is not very nice.. the beds were not made.. the mattress was awful!

    Proximity to the center

    Stayed in November 2017

  • Reviewed: 27 October 2017

    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 4 nights

    Price, double room instead payed triple room, just one towel, pretty cold radiator

    Breakfast, close to the public communication

    Stayed in September 2017

  • Reviewed: 15 October 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights

    Rooms were very basic.

    Great potatoe salad at breakfast

    Stayed in September 2017

  • Reviewed: 3 October 2017

    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    no bar as advertised restaurant only open 7 am until 10am supposed be open until 9 pm

    Stayed in October 2017

  • Reviewed: 2 October 2017

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights

    Hotel required renovation, it seems like they are still in 1970-80.

    Very convinient location and helpful staff.

    Stayed in October 2017

  • Reviewed: 24 September 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    The quqlity of the bed, which was actually more like a wood bench than a bed.

    Location

    Stayed in September 2017

  • Reviewed: 18 September 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    The bed was not very confortable

    Good with low price

    Stayed in September 2017

  • Reviewed: 16 August 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Xx

    Staff and easy comm. to city center.

    Stayed in July 2017

  • Reviewed: 12 August 2017

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 4 nights

    beds very basic - pillows could do with a replacement

    Interior of hotel very clean - lovely hot shower - very good breakfast selection

    Stayed in August 2017

  • Reviewed: 6 August 2017

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We feel ourselves in a horror movie. Everything was too old

    The breakfast was good

    Stayed in July 2017

  • Reviewed: 2 August 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The bett are very inconfortable, also very hot

    The tram stop is by the hotel

    Stayed in July 2017

  • Reviewed: 25 July 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The staff werent service minded at all.

    The breakfast was very good for the price and the room was okay. You get what you pay for.

    Stayed in July 2017

  • Reviewed: 19 July 2017

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    It was nice and convenient for the cost.

    Stayed in June 2017

  • Reviewed: 7 July 2017

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room was unpleasant

    Staff was nice and for the cost it was fair

    Stayed in July 2017

  • Reviewed: 6 July 2017

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights

    The breakfast was fine and rich, the hotel was very clean and the staff was kind and helpful. Excellent price/value rate. :)

    Stayed in June 2017

  • Reviewed: 30 June 2017

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights

    Dated.

    Good parking and location.

    Stayed in June 2017

  • Reviewed: 25 May 2017

    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 3 nights

    They charge high Bank commission when you pay.

    Stayed in May 2017

  • Reviewed: 29 April 2017

    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    wi fi not always working

    Stayed in April 2017

  • Reviewed: 18 April 2017

    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights

    old equipment, lack of juice and good coffee for breakfast

    rich breakfast, good location (tram station, tesco...), wi-fi

    Stayed in April 2017

  • Reviewed: 16 March 2017

    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 3 nights

    Wi-Fi was really bad, always cutting off.

    super clean. Variety of choices for breakfast.

    Stayed in March 2017

  • Reviewed: 23 February 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Bed very uncomfortable.

    Breakfast and price.

    Stayed in February 2017

  • Reviewed: 18 November 2016

    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Stayed in November 2016

  • Reviewed: 7 November 2016

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Unable to open the windows, ventilation unpossible. Very creaky bed.

    Breakfast

    Stayed in November 2016

  • Reviewed: 31 October 2016

    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    It's far from the old town

    Cheap

    Stayed in October 2016

  • Reviewed: 9 August 2016

    • Leisure trip
    • Family with older children
    • Quadruple Room
    • Stayed 1 night

    Filling breakfast.

    Stayed in July 2016

  • Reviewed: 24 July 2016

    • Leisure trip
    • Family with older children
    • Triple Room
    • Stayed 3 nights

    Old furniture, no TV, no air conditioning

    Big and safe parking, decent breakfast, close to city center.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 29 May 2016

    • Leisure trip
    • Family with older children

    The walls are extra thin, so we could heard everything what happened in the next room. As there were small children in the next room, it was impossible to sleep.

    The staff is very kind and helpful.

  • Reviewed: 25 April 2016

    • Leisure trip
    • Group

    This hotel is based on one of former hospitals or sanatoriums. Rooms are old. Beds are of different height. Linens and towels are clean. But very very old.

    Location is probably the only benefit of this place. And the fact that breakfast is included. Decent breakfast.

  • Reviewed: 1 April 2016

    • Leisure trip
    • Couple

    The matraces were totaly wasted. THIN walls. We booked a room preferably not at ground floor, but we were given room at groundfloor anyway (they did not notice our request when booking and said the hotel is fully booked, so they do not have any other rooms available, but that was obviously not true, since the hotel was empty :D )

    Perfect accomodation when traveling on budget and you just need a decent place where to sleep. The hotel is terrifying from outside, but the room was ok and sufficient. Parking place and good connection to city centre by public transport is a plus. Good value for money. Do not reccomend to people with high standards and expectations of a luxury hotel!

  • Reviewed: 29 March 2016

    • Leisure trip
    • Couple

    Excelent position from the centre,by tram about 10 minutes,the tram stop is next to the hotel.The girls on the reception was very kind and helpful.The accomodation was ok,no luxus.Parking is free.Near to the hotel about 50 metres is big Tesco store open 24 hours a day.

  • Reviewed: 4 January 2016

    • Leisure trip
    • Family with young children

    Curtains are same as bed-cover and looks strange Too noisy from outside A lot of light from the street in the night No teapot in room, the same as TV

    Pleasant cheap place to stay for night Clean

  • Reviewed: 13 November 2015

    • Business trip
    • Solo traveller

    Interior is from 80's - its age and frame! Dirt and dust, very uncomfortable bed and old metal windows which couldn't be fully closed therefore it was cold and noisy night with almost no sleep. An acceptable wifi signal was only on stairs. No more!

  • Reviewed: 10 November 2015

    • Couple

    Dirty blankets and not changed bedclothes at arrival (see the pros part for more details).

    Quick (and friendly) response of staff after issue was reported. Hotel very close to Zakrzówek diving base.

  • Reviewed: 4 January 2015

    • Leisure trip
    • Family with young children

    On 27.12.2014 we had terrible experience with this hotel. The exterior looked very ugly as well as the interior (corridors , rooms , beds , breakfast area, door locks, room doors, windows, curtains, etc). There was upleasant smell in the hotel, we couldnt stay there eventhough we have made upfront payment which probably could not be retrurned. If you want to have a cheep place to stay there are plenty of hotels with same price range with much better conditions. We got very nice and cosy 3 star hotel straight in the old town with same price level. We felt like we were ripped off and cheeted. By our opinion it cannot be rated even as a 2 star hotel. Previous night we stayed at Warssavi IBIS 2 star hotel and it was good value for money. This hotel I wouldnt recommend to anyone.

  • Reviewed: 9 May 2016

    • Leisure trip
    • Family with young children

    hard beds, old equipment

    good breakfast, very kind personnel

  • Reviewed: 13 March 2016

    • Leisure trip
    • Group

    Broken shower and not working wifi. Behind the wall you can hear the other guests. No possibility to open the window and adjust the radiator.

  • Reviewed: 5 January 2016

    • Leisure trip
    • Couple

    No wifi in the room. Dirty mirror in the room. No TV. Loud drunk guests. Poor quality food.

    Convenient location.

  • Reviewed: 10 June 2015

    • Leisure trip
    • Couple

    It was just truly disgusting. Just awful.

    Nothing. Absolutely nothing

  • Reviewed: 18 May 2015

    • Leisure trip
    • Family with older children

    The door is broken and room is dirty.

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