Reviews of Casa da Pendoa

Amazing location, view and character with a very large room and the biggest bed I have ever had in Europe!

Hot water and water pressure in the shower was a bit all over the place. Could only get good flow with scalding hot water…

Easy well placed clean

Would have preferred to be on a lower level

Wonderful apartment. Clean, quiet, spacious. One of our best stays in the last time.

the room itself was great

the inability to access the property via uber/taxi was absolutely inexcusable. The QR code needed to enter Sintra was not communicated whatsoever during our arrival and exit - we had to walk extremely far uphill with a ton of heavy bags because the property did not take care of providing a QR code that worked either time for arrival and exit. This was extremely problematic. I requested a QR code and it did not work either time.

The location of this apartment is excellent.

Apartment smelled like urine, appliances were broken or missing. Bathroom was nasty, hairs stuck to walls and balls of dust on the floor.

I loved the location. It was in the center of old Sintra, very near the National Museum, and many places to eat, several breakfast points, many shopping options. Walking distance from train station about 15-20 min and to all places for sight seeing!

The service was really bad. Upon arrival I couldn't understand how to access neither the building nor the room . They sent me written instructions last minute, once I started complaining via whats app messages. I tried reaching them on the phone through What's app they didnt pick up. The money charged for the room was much higher than other options offered in the area.. No breakfast No one available during check in. No daily cleaning. No change of towels and the showers drainage was not working properly. I just went with what was so as to enjoy my stay. I would not stay there again.

the place is clean, comfortable, and at a really good location. i loved our terrace it had a good view to an old church. we had room 13. i also really liked that after we checked out we could leave our stuff in a locker so we had one more day to spend in sintra. i would book this place again.

Very centrally located in the old center of Sintra, close to the National Palace, our room (studio on the 1st floor), was facing a quiet back street with charming views over some of the beautiful villas and castles in the hills and we were graced by a wonderful sunset on the sea, that you can actually see from the balcony. The room is large and well equiped, the bed is huge and comfy and as we were tired of our day hiking in the hills, we settled for a dinner in the room, enjoying the view and the quiet of the evening. A perfect stop over for us. A plus : despite the absence of staff onsite, the place proposes a storage room with lockers for your luggage.

The Casa da Pendoa is located in a narrow cobbled steep back alley, not easily accessible, so please be aware of this. They use an online system (with a "customer page" on their website) to deliver the codes to enter both the building and your room. They also use a lot the message system on booking.com. That seemed to make things more complicated rather than less to be honest. Especially, as often in Portugal it seems, they do not want to give you the codes too early, so you have to wait for the last minute to get them : which means you will need to have a charged phone and some signal... which can be sparse in Sintra ! And of course, the system bugs... so finally their team have to monitor it in real time and send you messages so you would finally get the key codes. Seemed like an overuse of online stuff to get this done while it could be much simpler.

Everything was good to me as I experienced the first time the beauty of Sintra

Accommodated our group of nine very well - stayed in three separate apartments. My partner and I stayed in the "loft" and it was fantastic. The views from the balcony were gorgeous, the bed was extremely comfortable, and the room was spacious and clean. The apartment is extremely close to the old town shops, restaurants, and tuk-tuks that can take you up to Pena Palace. This would be my first choice for staying in Sintra again.

No fault of the apartment itself - however, for those travelling with a rental car - parking can be difficult and it can be a long walk to the apartment up some very steep hills (to be expected in Portugal). After 7:00pm, the posts on the roads leading to the apartment remain down and you can park your car in front of the apartment building (granted there is an available space).

The room was beautiful and comfortable, and the location was terrific. We enjoyed nearly everything about our stay

The biggest and only complaint was the lack of hit water. I know it's not the worst thing but it was a struggle having to shower and wash up at night with freezing cold water. I called twice to complain and was told that the maintenance would check the following day, the next day came and the same story. Since we only stayed two nights it wasn't worth arguing

Very central to the historical part of Sintra and close to the national palace of Sintra

Location 10/10. Easy to get into

Not quite the same as the pictures

The location is really central and the view was lovely. It was great to have a kitchenette facility. The room was clean and overall it was fine for a few days stay. The hosts were responsive when issues came up and the cleaning staff were friendly when we needed more towels.

Could have been clearer that the second code was for the room and not for the numbered key safe in the entrance lobby. The main thing was that the air conditioning unit broke on our first night - that was one of the key reasons we booked this place. We were told that someone would come and look it at and try and fix it but it didn't seem like anyone did, we were given a bucket for the leak and when we asked we were given a large fan so that was great. It would have been good to have some proper mugs and a couple more glasses/bowls. The towels were a little stained with make up but otherwise it seemed really clean.

Location, helpful and attentive staff, cleanliness and comfort.

Everything was great.

Really great, unforgettable days in it.

Everything was excellent. I wish to sell it to me.

Very good location, clean room and very well organized instructions how to get there and check in.

It’s not a downside but just a consideration when booking: as the property is located in historic city center, taxis and uber are not able to come to the door. From nearest taxi/bus stop it is 2 min walk though.

Great spot central to everything. A short walk to the main centre for food, and shops. You can walk to castles or easily hop on the bus or in a taxi from the centre. When staying highly recommend using a taxi to enter the historic community as it is like a gated community and taxis can come and go with ease and know the streets. Not easy dragging your luggage along old cobbled streets trying to get to your accommodation otherwise.

Not knowing taxis have access to get in and out of the community with ease. no lift.