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Reviews of Golden Tulip Caramulo Hotel & SPA 4 stars

Av. Dr. Abel Lacerda, 3475-031 Caramulo, Portugal

#2 of 3 hotels in Caramulo

Guests' Choice

Review score

Based on 694 hotel reviews

7.9

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.5

  • Location

    8.3

  • Facilities

    7.4

  • Staff

    8.6

  • Value for money

    7.6

  • Free WiFi

    7.7

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Showing 1 - 28

  • Reviewed: 13 May 2018

    7.1
    Stuff is perfect.
    • Business trip
    • People with friends
    • Standard Single Room with Caramulo View
    • Stayed 3 nights
    • Submitted via mobile

    Location is very far from Agueda. The hotel located on the top of the mountain. Hard to drive approx. 45 minutes.

    Stuff is perfect. Magnificient view of caramulo mountain.

    Stayed in May 2018

  • Reviewed: 13 November 2017

    5.4
    Location and views
    • Leisure trip
    • Group
    • Standard Double or Twin Room with Caramulo View
    • Stayed 1 night

    SOME members of staff - restaurant and bar - really to update their training on how to interact with guests!!! When taking a shower, the water came out black!! They later told us it was due to maintenance work. The pool area really needs to be updated and refurbished...we were in the pool practically in the darkness...not enough lighting (they need to put in new lightbulbs!!) The rooms on the 4th floor are old and need maintenance, especially the bathrooms but friends who stayed on the 2nd floor were lucky, the rooms are much better and more modern. The food at the restaurant was BASIC and not very tasty....I was expecting more.

    Location and views

    Stayed in October 2017

  • Reviewed: 31 October 2017

    10
    Great countryside hotel on top of a mountain.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Caramulo View
    • Stayed 2 nights

    Nothing

    Probably one of the best hotels I have stayed at with a great view over the countryside. Indoor actually warm swimming pool. Gym. Nearly had the whole hotel to ourselves very quiet during the week.

    Stayed in October 2017

  • Reviewed: 25 October 2017

    7.5
    The hotel needs a complete renewal in particular because is classified Four Star Hotel !!
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Caramulo View
    • Stayed 1 night

    Breakfast coffee was terrible worse than in airplaines! The phone in the room did not function. Air conditioning in the room made a lot of noise. Spa needs improved cleaning.

    Location is very good. Scrambled eggs were very good. Bread and croissants very good. Restaurant was good service and stuff.

    Stayed in October 2017

  • Reviewed: 3 July 2017

    7.5
    Nice place to stay calm and relaxed
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Serra da Estrela View
    • Stayed 1 night

    First, we noticed that the room has not been totally cleaned, additionally access to the facilities like gym and o on is permitted only after 10 in the morning, this is really strange, who will do training 10 in the morning after breakfast.

    The staff were friendly and helpful, also the traditional Portuguese cozinhe served in the restaurant was great. Outdoor and indoor swimming pool and gym are all nice. It is a beautiful hotel with many things for the comfort of guests.

    Stayed in July 2017

  • Reviewed: 22 May 2017

    7.1
    Good, just needs a little extra care in little things for greatness
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Caramulo View
    • Stayed 2 nights

    My wife did not appreciate the fact that outdoors swimming pool was not maintained and had green stuff all over; the fact that every little stuff is charged extra like indoor pool robes, etc Also she found the decor a little dated (I found it had a nice mix of modern and old)

    -very good locatiopn -near the beggining of the trekking trail -good breakfast -reasonably big & confortable rooms

    Stayed in April 2017

  • Reviewed: 1 December 2016

    6.3
    Go in season
    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night

    I was there in the off season. Being a business traveler I would have liked to use the amenities in the early AM and nothing was available.

    Hotel views, staff and food were good.

    Stayed in November 2016

  • Reviewed: 19 November 2016

    10
    mountain relaxation and exercise!
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Caramulo View
    • Stayed 2 nights

    Looks like property could do with some paint and repairs but the old world feeling adds to its charm!

    Provided gluten and dairy free products for breakfast on request. Outstanding views from the hotel room. Good value restaurant with good food. Fresh mountain air.

    Stayed in November 2016

  • Reviewed: 3 August 2016

    5.8
    Disappointing
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Caramulo View
    • Stayed 2 nights

    The staff at reception did all they could to be helpful with problems we had. We were assigned a room where the air con did not work. The room was like an oven. We were duly moved (although reception were aware that the air con was broken before assigning us the room). The room we moved to did not lock and the tv didn't have sat tv as stated on info and Wi-Fi was very poor and only in limited places. We slept with a chair wedged under the handle. Maintenance were not available until the following day. We wanted to go out so took our valuables to reception for safe keeping. On our return, door had a new lock but tv still only had 4 channels. Dinner was mediocre. Décor old, shabby or room had paint lifting from damp. Gardens and paths tatty & full of weeds. So disappointing.

    Breakfast was good. Reception staff esp the girl...as helpful as she could be given the accommodation restrictions.

    Stayed in July 2016

  • Reviewed: 14 July 2018

    7.5
    The information was wrong from the distance of Tondela town!
    • Couple
    • Standard Double or Twin Room with Caramulo View
    • Stayed 1 night
    • Submitted via mobile

    The information was wrong from the distance of Tondela town!! 10 km difference!!

    Stayed in July 2018

  • Reviewed: 14 July 2018

    10
    Good location
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Caramulo View
    • Stayed 2 nights
    • Submitted via mobile

    Good location The people are nice and suggest nice places to eat and visit

    Stayed in July 2018

  • Reviewed: 23 May 2018

    9.6
    Estadia curta, espero voltar brevemente!!
    • Leisure trip
    • Group
    • Superior Double or Twin Room with Serra da Estrela View
    • Stayed 1 night
    • Submitted via mobile

    Nada incómodo a apontar!

    Simpatia do staff do hotel!! Vista magnífica do quarto!

    Stayed in May 2018

  • Reviewed: 2 April 2018

    9.6
    ASKED FOR DOUBLE BEED AND GOT TWO TWIN BEDS
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Caramulo View
    • Stayed 1 night

    ASKED FOR DOUBLE BEED AND GOT TWO TWIN BEDS

    Stayed in March 2018

  • Reviewed: 14 January 2018

    5.4
    The area (Caramulo village) is really good
    • Business trip
    • Group
    • Standard Single Room with Caramulo View
    • Stayed 2 nights

    Beds are awfully small and too short. Like being lying on the floor.

    The area (Caramulo village) is really good

    Stayed in January 2018

  • Reviewed: 7 August 2017

    8.3
    Staff, pools, dinner, views
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Serra da Estrela View
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast poor coffee and poor selection.

    Staff, pools, dinner, views

    Stayed in August 2017

  • Reviewed: 30 April 2017

    5.4
    adequate accommodation, but don't eat there
    • Leisure trip
    • Group
    • Standard Single Room with Caramulo View
    • Stayed 1 night

    very poor and limited food offering in the restaurant for dinner

    Stayed in April 2017

  • Reviewed: 11 April 2017

    8.3
    Vista incrivel!!
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Serra da Estrela View
    • Stayed 2 nights
    • Submitted via mobile

    A precisar de remodelação urgente. Piscina interior distante do spa.

    Staff sempre simpatico e prestavel!!

    Stayed in March 2017

  • Reviewed: 2 February 2017

    9.2
    amazing views
    • Business trip
    • Solo traveller
    • Standard Single Room with Caramulo View
    • Stayed 2 nights

    The rooms are old.

    The hotel is simply in an amazing location. The mountains are stunning. The staff was perfect. Very very good

    Stayed in February 2017

  • Reviewed: 13 January 2017

    8.8
    Great location.
    • Business trip
    • Solo traveller
    • Standard Single Room with Caramulo View
    • Stayed 1 night
    • Submitted via mobile

    A bit old fashioned.

    Great location. Great landscape. Very friendly staff

    Stayed in January 2017

  • Reviewed: 3 January 2017

    8.8
    Amazing views.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Serra da Estrela View
    • Stayed 1 night

    Lack of maintenance in the pool area.

    Amazing views.

    Stayed in December 2016

  • Reviewed: 18 November 2016

    7.9
    Views increíble
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room with Serra da Estrela View
    • Stayed 1 night
    • Submitted via mobile

    Entry doors . Difficult with baggage to open

    Views increíble

    Stayed in November 2016

  • Reviewed: 26 August 2016

    4.6
    CHECK OUT
    • Leisure trip
    • Couple
    • Double Room with Romantic Package
    • Stayed 2 nights

    Funcionários do bar e spa

    CHECK OUT

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 3 April 2016

    8.8
    The landscape around the hotel and the view from the...
    • Leisure trip
    • Family with young children

    At this level I would expect a much better quality of the Internet Wi-Fi. One of hour rooms almost didn't have any access and the other room had frequent downs. Also, they have a Jacuzzi at the indoor swimming-pool but it's closed, which is a pity. It should be reactivated.

    The landscape around the hotel and the view from the balconies is superb. The rooms are spacious and staff is very friendly and helpful. The massages in the spa are quite relaxing and add a nice touch to the stay.

  • Reviewed: 29 October 2015

    5.0
    Location and staff .
    • Leisure trip
    • Couple

    Old outdated decor, rooms were very bare. Definitely needs an upgrade and renovations. Damp in the walls was evident. Corridors dark and dingy. Breakfast was very poor.

    Location and staff . Supper was good

  • Reviewed: 20 October 2015

    8.3
    View (choose valley rooms) are superb.
    • Leisure trip
    • Couple

    We did not get double bed as requested. CRT TV with limited channels. Facilities are old and need maintenance.

    View (choose valley rooms) are superb. It has an included option to go to Gym, Spa and Indoor & Outdoor Pool. Lobby is confortable. Mountain has excellent spots/circuit either for car or tracking. Great museum just in front and good restaurant near. Personal were all very nice and attending.

  • Reviewed: 1 December 2015

    7.5
    Da piscina interior, sauna.
    • Leisure trip
    • Family with young children

    As maquinas do ginásio inoperacionais.

    Da piscina interior, sauna.

  • Reviewed: 27 November 2015

    7.9
    Adorei as massagens.
    • Leisure trip
    • Group

    Adorei as massagens.... E a vista do quarto é espetacular

  • Reviewed: 17 September 2015

    7.1
    the odor pool was great
    • Leisure trip
    • Couple

    The Beds were very uncomfortable, indoor pool too many chemicals, smelled very bad.

    the odor pool was great

There are also 17 reviews without text. These impact the overall review score.

Showing 1 - 28

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