Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of Luna Hotel Dos Carqueijais 4 stars

EN 339 Km 5 - Serra da Estrela, 6200-073 Covilhã, Portugal

#11 of 22 hotels in Covilhã

Guests' Choice

Review score

Based on 991 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    8.9

  • Facilities

    8

  • Staff

    8.9

  • Value for money

    7.8

  • Free WiFi

    7.7

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 50

  • Reviewed: 29 March 2018

    8.3
    The location of the Hotel with superb views over the city...
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Tv over IP network simply. It working. Always freezing image and sound, makes it impossible to watch some tv. Need some exterior refurbish, but all in all, great value for money.

    The location of the Hotel with superb views over the city and Gardunha mountain. Excellent breakfast Great value for the money.

    Stayed in March 2018

  • Reviewed: 22 February 2018

    8.3
    A nice stay with a GREAT view.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Think that for a 4 star hotel the staff and facilities could be much better.

    The location is excellent and quite, must be nicer in the summertime. Because de pool view is awesome. The view is breathtaking. The food was very good.

    Stayed in February 2018

  • Reviewed: 8 January 2018

    9.2
    Apesar de tudo é um excelente sitio para umas escapadela romântica
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Fica a meio da subida, o que torna chato as refeiçoes pq ou pagamos bastante por cada refeiçao ou temos que descer até à Covilhã. O quarto tinha duas camas de solteiro a fazer de cama de casal. Pagamos 3EUR por uma sopa que veio numa tigela pequena e cheia apenas até metade. Queriamos uma tábua de enchidos que no restaurante era 5EUR mas como era dia de Buffet tinhamos que pedir no bar, sendo que aí o preça ja é de 10EUR. Recomendo a quem nao quiser pagar 40 por uma refeiçao para duas pessoas, que comprem algo que possam comer no quarto para evitar andar a subir e descer

    Excelente pequeno almoço. Funcionários simpáticos. Boa vista e boa localização.

    Stayed in January 2018

  • Reviewed: 28 December 2017

    5.4
    the location is perfect and it´s very quiet
    • Leisure trip
    • Family with young children
    • Adjoining Family Room
    • Stayed 5 nights

    The Restaurant do not offer many options , and NONE for children. In the Play Room, there was 2 electronic play , that did not work at all. The table football did work, however the reception did have monies to chance for the play, and thy did not have the key, to open the play - so very bad for children -

    the location is perfect and it´s very quiet

    Stayed in December 2017

  • Reviewed: 18 September 2017

    9.6
    nice hotel, good food and friendly staff
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    the pool was not heated so we couldnt use it

    the staff was super friendly and helpful, the half board was very good, super breakfast and very nice food for dinner

    Stayed in September 2017

  • Reviewed: 25 August 2017

    8.8
    Typically used in winter time, but the pool and quietness makes it a great summer destination also.
    • Leisure trip
    • Couple
    • Double or Twin Room with Panoramic View
    • Stayed 1 night

    Car Park could be better organized, though it's not critical.

    The view is great, overlooking the hills of Serra da Estrela. The pool area takes advantage of the location so it's very relaxing. Pool is quite shallow (around 1.20m high), so no diving. Breakfast buffet has very good & diverse options. The hotel's location also allows it to be really quiet, as there is nothing close by. Rooms were probably refurbished recently, as they have a modern design.

    Stayed in August 2017

  • Reviewed: 13 August 2017

    8.3
    Beautiful panoramic views
    • Leisure trip
    • Family with young children
    • Adjoining Family Room
    • Stayed 3 nights
    • Submitted via mobile

    The dinner wasn't so good as I expect to.

    This hotel has Beautiful panoramic views and a great outside swimming pool. The rooms were comfortable. Sierra de Estrella had good places to visit by walking. Very good breakfast and a delicius tomato mermelade.

    Stayed in August 2017

  • Reviewed: 7 August 2017

    10
    A perfect stay!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Very nice hotel with modern and very clean rooms. The staff is very friendly and they speak english well. There is a pool with a wonderful view over Covilha. Airconditioning is working good and the various bars serve delicious cocktails. The breakfast was excellent. I wish I could have stayed a few more days.

    Stayed in July 2017

  • Reviewed: 25 June 2017

    9.2
    2 night rest and relaxation - perfect getaway
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Too far from town centre for a walk in evening - no bath towels in room and the safe didn't work on arrival - we reported these to reception and both issues were rectified immediately with no fuss which I thought was very good

    Was a little concerned about this property based on some reviews I had read before arriving - particularly with regard lack of maintenance - however on arrival we were very pleased with the hotel and our room which had a huge balcony with fantastic views across the valley - the pool was fantastic - there were plenty of sun beds and parasols and there were always enough available - food in restraunt was very good and staff were very friendly and efficient

    Stayed in June 2017

  • Reviewed: 8 May 2017

    9.2
    Our room was spacious with lovely views down the valley.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    we had bad experience in the hotel's restaurant. Our main courses of fish and pork skewers were COLD. How they expect food to stay hot on cold serving plates I do not know. Even the replacement food was brought on cold dishes. We were very disappointed as we had read really good reviews about the hotel restaurant.

    Our room was spacious with lovely views down the valley. the lady on reception was very friendly and helpful. Buffet breakfast had plenty of choice both hot and cold. Plenty of car parking in hotel grounds.

    Stayed in April 2017

  • Reviewed: 20 April 2017

    10
    A lovely hotel. Recommended!
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike!

    Exceptionally friendly, welcoming staff. Superb panoramic views from the mountain-top location. Excellent food in the restaurant and a very wide choice for the breakfast. Oh, and the room was great!

    Stayed in April 2017

  • Reviewed: 12 March 2017

    10
    This is the 2nd time of staying at this peaceful hotel,...
    • Leisure trip
    • Group
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    This is the 2nd time of staying at this peaceful hotel, which you can enjoy the fantastic panaroma view even from the room. The reception gave me so much unforgettable helps. The stuff are so nice and helpful. I must say thanks to them one more time. Will definitely stay at this hotel if we travel to Serra de Estrela again.

    Stayed in March 2017

  • Reviewed: 1 March 2017

    8.3
    Comfortable hotel
    • Leisure trip
    • Couple
    • Adjoining Family Room
    • Stayed 1 night

    Wifi could have been better.

    Enjoyed our evening meal in the restaurant and enough to choose from for breakfast. Lovely fire to relax in front of in the evening. Staff friendly and helpful.

    Stayed in February 2017

  • Reviewed: 24 February 2017

    10
    Very good hotel.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    If the breakfast has more choices will be perfect.

    Very good hotel. You can enjoy the amazing view from the hotel of the Covilhã. From the panorama room you can watch the spectacular sunrise. The staff are so friendly and helpful.

    Stayed in February 2017

  • Reviewed: 17 February 2017

    9.2
    Best hotel in the area - good value for money
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast should have more regional food.

    The best hotel to stay for a serra da estrela visit. Good location, comfortable rooms and good value for money.

    Stayed in February 2017

  • Reviewed: 26 December 2016

    8.3
    Christmas eve stay
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    The food quality for MP was reasonable but without taste or with too much vinegar. I also prefer the old true fireplace then the new artificial one.

    I love the location and view, the stuff is very kind and attentive. Rooms are clean and well decorated.

    Stayed in December 2016

  • Reviewed: 7 November 2016

    7.1
    Good for a short stay
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room was a little dusty. When the lights are on in the bathroom the ventilation system also turns on and it is very noisy. Wifi did not work properly

    Great view, nice location, friendly staff, modern bathroom

    Stayed in November 2016

  • Reviewed: 20 September 2016

    7.9
    Excellent location, mind the extras!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Room was on the small side, looking in need of a refresh and with ineffective airconditioning. The fact that there were charges for just about everything, Wifi, additional or different pillows etc and we had to pay on arrival, before even seeing the room. Staff were very friendly and helpful but the company appear to be penny pinching with the additional charges. No other hotel on our trip made these charges.

    Location for riding on the local roads, restaurant, friendly front of house staff. Swimming pool area. Good parking for the motorcycles.

    Stayed in September 2016

  • Reviewed: 16 July 2018

    9.6
    All the staff were most attentive
    • Leisure trip
    • Couple
    • Double or Twin Room with Panoramic View
    • Stayed 1 night
    • Submitted via mobile

    The bed was a little too firm for our old bones.

    All the staff were most attentive

    Stayed in July 2018

  • Reviewed: 8 July 2018

    10
    Amazing view, lovely food, great location
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Amazing view, lovely food, great location

    Stayed in July 2018

  • Reviewed: 12 March 2018

    9.2
    We'll be back
    • Leisure trip
    • Couple
    • Double or Twin Room with Panoramic View
    • Stayed 2 nights
    • Submitted via mobile

    Staff and managers were wonderful

    Stayed in February 2018

  • Reviewed: 28 February 2018

    7.1
    Good Breakfast.
    • Leisure trip
    • Couple
    • Double or Twin Room with Panoramic View
    • Stayed 2 nights

    Needs a complete retrofit!

    Good Breakfast.

    Stayed in February 2018

  • Reviewed: 26 February 2018

    10
    Perfect mountain retreat
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast and the location were excellent. Just 10mins away by car from the ski station.

    Stayed in February 2018

  • Reviewed: 15 February 2018

    6.3
    Theo view and the simpaty of the employers
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Panoramic View
    • Stayed 4 nights
    • Submitted via mobile

    The hotel Didn’t had child dinner.

    Theo view and the simpaty of the employers

    Stayed in February 2018

  • Reviewed: 3 February 2018

    5.8
    Bath tub and breakfast
    • Leisure trip
    • Couple
    • Double or Twin Room with Panoramic View
    • Stayed 4 nights
    • Submitted via mobile

    Pool

    Bath tub and breakfast

    Stayed in February 2018

  • Reviewed: 2 January 2018

    9.2
    Nice family stay.
    • Leisure trip
    • Family with young children
    • Adjoining Family Room
    • Stayed 1 night

    Bedroom could have more light

    Good breakfast, and good acomodation

    Stayed in December 2017

  • Reviewed: 4 August 2017

    8.8
    relaxing stay
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights

    nothing

    great location very calm and relaxing. offers a nice breakfast and dinner buffets

    Stayed in July 2017

  • Reviewed: 17 July 2017

    9.6
    Stunning
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    Nothing

    Very comfortable and friendly. Super evening meal with with a huge selection. Great breakfast too. Amazing views down from the mountains.

    Stayed in June 2017

  • Reviewed: 7 February 2017

    8.3
    Good location.
    • Leisure trip
    • Solo traveller
    • Adjoining Family Room
    • Stayed 1 night
    • Submitted via mobile

    Poor isolated room windows.

    Good location. Comfortable. Excellent breakfast.

    Stayed in February 2017

  • Reviewed: 10 January 2017

    5.0
    Hotel was clean with great views.
    • Leisure trip
    • Family with young children
    • Adjoining Family Room
    • Stayed 3 nights
    • Submitted via mobile

    The food in the restaurant during the evening was extremely poor.

    Staff very friendly.

    Stayed in January 2017

  • Reviewed: 18 October 2016

    9.6
    Modern hotel with good parking lovely pool and friendly staff
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Beautiful location overlooking the valley. Lovel pool and spacious rooms

    Stayed in September 2016

  • Reviewed: 24 September 2016

    9.2
    Smart modern hotel in stunning location
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Stunning location high above Covilha.

    Stayed in September 2016

  • Reviewed: 23 August 2016

    8.3
    Breathtaking view by the pool
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    The breakfast could be better

    The outsider pool was extraordinary

    Stayed in August 2016

  • Reviewed: 9 August 2016

    7.5
    Fresh air in the mountains
    • Leisure trip
    • Family with older children
    • Adjoining Family Room
    • Stayed 1 night
    • Submitted via mobile

    Lavie de ttes les chambres de l'hotel

    Stayed in August 2016

  • Reviewed: 9 August 2016

    8.3
    scenery, tranquility
    • Family with older children
    • Adjoining Family Room
    • Stayed 2 nights

    Room TV with lousy reception; No wifi by the swimming pool

    scenery, tranquility

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 21 September 2015

    7.1
    The hotel is in need of some work and modernisation.
    • Leisure trip
    • Couple

    the reception tried to say we had only booked for one guest when it clear says on the site the price is for 2. How many people would have paid the extra. They eventually said it was ok and wouldn't charge the xtra 20% that was due, but made a big deal out of it being a concession. Nicer hotels in the area ...!

    The hotel is in need of some work and modernisation. Our room was comfortable but the spa bath didn't work, not a welcoming place really but a stunning location. Amazing sunrise in the morning needing sunglasses in bed

  • Reviewed: 19 September 2015

    7.1
    Comfortable mountain top Hotel with spectacular views over...
    • Leisure trip
    • Group

    Not enough Staff.

    Comfortable mountain top Hotel with spectacular views over the local countryside. Very well furnished rooms. Not very happy with buffet style dining and service was generally poor. Would make a good hideout for a James Bond villain !

  • Reviewed: 27 August 2015

    7.9
    Views are spectacular from the hotel and the climb leading...
    • Leisure trip
    • Couple

    We felt there were limited staff numbers to meet the needs of the staff, although we're very friendly and polite.

    Views are spectacular from the hotel and the climb leading to it.

  • Reviewed: 16 August 2015

    8.8
    Lovely views.
    • Leisure trip
    • Couple

    Food in restaurant apalling Avoid. No hot water ski lodge mid Sunmer unforgivable !

    Lovely views. The hotel is half way up a mountain . The views were amazing .Got a mountain bike bring it here Trails etc.

  • Reviewed: 11 August 2015

    8.8
    We love the location, this was not our first stay at the...
    • Leisure trip
    • Couple

    We didn't much like the traditional habit of guests, the same ones every day, putting their towels on four of the most comfortable beds and then leaving them for several hours, resulting in some guests being unable to find anywhere to sunbathe...including us! The hotel could do with more sun-loungers and more parasols and a bit of a paint job, as it is starting to look a little "tired" Breakfast was a pretty dismal affair. The beds could do with some more comfortable mattresses.

    We love the location, this was not our first stay at the hotel. The scenery is sensational and the staff are very friendly and helpful. We didn't much like the traditional habit of guests, the same ones every day, putting their towels on four of the most comfortable beds and then leaving them for several hours, resulting in some guests being unable to find anywhere to sunbathe...including us! Lunches and dinner were wonderful, with high quality ingredients and presentation, despite the rather limited items on the menu. The prices for meals were not outrageous at all. The wines available were also extremely good.

  • Reviewed: 2 July 2015

    7.9
    Very friendly & helpful staff in dining room & bar.
    • Leisure trip
    • Group

    Internet dropped out frequently. We did not have a car which made it difficult.

    Very friendly & helpful staff in dining room & bar. Beautiful view from pool area, great pool, nice if you want a lazy few days in summer.

  • Reviewed: 7 June 2015

    9.2
    Stunning views, good sized rooms, friendly English-speaking...
    • Business trip
    • Group

    Not a negative, just be aware that it is on the mountain side, way out of town with nothing else really nearby

    Stunning views, good sized rooms, friendly English-speaking staff, good restaurant and decent breakfast. Very good hotel.

  • Reviewed: 6 April 2015

    6.7
    Pretty wc.
    • Leisure trip
    • Family with young children

    It's a little bit cfar from the tower. The outside room should have improvements. Small room. Superior room with the same view as standard rooms. A pool would be good.

    Pretty wc. Nice staff. Good food. Good price.

  • Reviewed: 2 March 2015

    8.3
    Beautiful view.
    • Leisure trip
    • Family with young children

    Limited choice of the half board if staying more than two nights. Limited free Wi-Fi difficult to work with.

    Beautiful view. Queijo da Serra for breakfast. Nice room.

  • Reviewed: 3 February 2015

    7.1
    - Breakfast was great;
    • Leisure trip
    • Couple

    - SPA had suffered from a storm and was not working; - Wi-fi was free and had range to all of the hotel, but kinda slow;

    - Breakfast was great; - Nice large bedroom and bed; - Located a few km from the mountain top;

  • Reviewed: 10 April 2016

    10
    what a wonderful and nice people.
    • Leisure trip
    • Couple

    what a wonderful and nice people...

  • Reviewed: 3 March 2016

    7.1
    Location, awesome view, nice building
    • Leisure trip
    • Couple

    Staff unfriendly, rooms small, shower water yellow...

    Location, awesome view, nice building

  • Reviewed: 17 June 2015

    6.7
    The rooms need some renovation.
    • Leisure trip
    • Couple

    The rooms need some renovation. Should have been a nice place 10 years ago. There was a bus of 50 tourists at the same time. They were very noisy.

  • Reviewed: 1 March 2015

    7.5
    Location.
    • Leisure trip
    • Couple

    Poor wifi

    Location.. Staff and the restaurant food.

  • Reviewed: 3 February 2015

    8.3
    Location
    • Leisure trip
    • Couple

    Paid Wi-Fi?! Room acoustic isolation

    Location Staff Facilities Room view

There are also 18 reviews without text. These impact the overall review score.

Showing 1 - 50

Guests also reviewed these properties: