Reviews of HF Fenix Lisboa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Very clean

Medium breakfast

I like the convenience of being close to all I wanted to see

Maybe evening meals but I won’t hold it against you guys

The staff was mostly friendly and responsive to any questions or assistance we needed.

The breakfast was disappointing and did not justify the price.

Location and cleanliness

Nothing

Breakfast was good and had a good selection of food.

Very clean and spacious definitely coming back again was a fantastic stay rooms cleaned every day

Nothing

This was like I expected

When I booked I was offered a free taxi to the hotel. That was not so. When I asked about that at the reception they had neverheard of it.

Good , big room than usual and great location

Old furniture, need to concentrate more in cleaning but accepted

Location, stuff and service

Location in the center, very helpful staff, comfortable room, good internet, delicious food.

What was confusing was that the room was cleaned at 4 pm, the time when we returned to the room after excursions and wanted to rest, and not wait for it to be cleaned.

Staying at this hotel in the heart of Lisbon was an unforgettable experience. From the moment I arrived, I was welcomed with genuine hospitality that instantly set the tone for my stay. The staff went above and beyond in every detail — always smiling, always ready to help, and always making me feel like more than just a guest. The location is unbeatable. Step outside, and you’re surrounded by the energy of Lisbon — charming streets, vibrant cafés, historic landmarks, and the tram rattling by. Whether I wanted to explore Alfama, shop in Chiado, or enjoy the nightlife of Bairro Alto, everything was within walking distance. The room was a perfect balance of comfort and style: spotlessly clean, beautifully designed, and surprisingly quiet for such a central location. I especially loved waking up to the sound of the city coming alive, then returning in the evening to a peaceful retreat. Breakfast was a delight — fresh, local, and varied, with options to please every taste. Starting the day with pastel de nata and great coffee felt like the most authentic Lisbon welcome. What truly stood out, though, was the warmth of the people working here. They shared personal tips for exploring the city, hidden spots only locals know, and their enthusiasm made me feel like I was discovering Lisbon with a friend. This hotel is not just a place to sleep — it’s the perfect gateway to experience the soul of Lisbon. I left with beautiful memories and will absolutely return.

The facilities were fantastic and the room was brilliant. Your prices are reasonable too and I think keeping them at good prices definitely help

If I had to say something, maybe the prices of food within the hotel were a lot more than on the streets etc. But all in all it was a fantastic place to stay in a great location.