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Reviews of H2otel Congress & Medical SPA 4 stars

Av. Das Termas, 6215 - 604 Unhais da Serra, Portugal

#3 of 10 hotels in Unhais da Serra

Guests' Choice

Review score

Based on 96 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    9.1

  • Facilities

    9.4

  • Staff

    9.6

  • Value for money

    8.0

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 23 March 2024

    10
    Awesome
    • Leisure trip
    • Group
    • Double Room with Extra Bed (3 Adults)
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was so good ! So much to choose from. Everyone was nice, I got champagne bottle and cake for my birthday! Will definitely go again !

    Stayed in March 2024

  • Reviewed: 19 March 2024

    9.0
    Good hotel with bad restaurant.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant has quite small menu. Ones they bring me a slice of bread with plastic particles inside and even didn’t remove bread from the bill🤣 Menu is absolutely strange. For example in the restaurant menu there are no salads at all. You have to go to the bar if would like to eat salad. But salad and meat in the same place is impossible. Have no idea what is the problem to have salads in the restaurant menu.

    Everything in the hotel is absolutely beautiful except restaurants.

    Stayed in February 2024

  • Reviewed: 1 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Temperatura dos quartos (demasiado quente). Restaurante.

    Piscina e spa. Simpatia do staff.

    Stayed in February 2024

  • Reviewed: 14 January 2024

    8.0
    Only the Aquadome is the real deal
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Management. poor communication, organization and transparency towards the client.

    I selected this hotel based on rave reviews from friends about the Aquadome Spa, thinking it would be an ideal birthday gift for my fiancée. Overall, I'd rate our stay at an 7.6, considering the following: * The Aquadome Spa is fantastic, a solid 10/10. * The hotel's furnishings, décor, and rooms are stunning, earning a 9/10. * The hotel management and customer service score a disappointing 5/10 due to poor communication, organization and transparency towards the client. Multiple attempts to contact them before our check-in yielded a response only after persistent efforts. Despite confirming a birthday surprise, the promised sparkling wine was absent from our room, leaving me disappointed. Complaining seemed futile as the surprise was already spoiled. * Dinner (half-board option) gets a 6/10 due to a limited à la carte menu and lacking explanations on what's included. The price was stated to be 28E/person/night (excluding drinks). In the end I got charged 30e/person for unclear reason and the service falls short overall. Asking for clarification was pointless since the detailed bill was provided only after the payment was already made. * Breakfast earns an 8/10 for a good buffet.

    Stayed in January 2024

  • Reviewed: 11 December 2023

    10
    Super...top of the top. 😍
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The decoration of the hotel was 5 star and the swimingpool exceed my expectations....I already recomended this hotel to my friends.thank you very much H2O Hotel.

    Stayed in December 2023

  • Reviewed: 20 October 2023

    9.0
    Relaxing.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The food in the bar. Very bad.

    The spa, the room, the location.

    Stayed in October 2023

  • Reviewed: 16 October 2023

    10
    Perfect for a romantic getaway.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The room could've been more clean. We had a glass stained with coffee and a spider web in a corner.

    The hotel is exceptional, great facilities. Breakfast buffet is wonderful. Staff is very approachable and eager to meet your requests. The spa is very complete. Overall extremely happy with the experience.

    Stayed in October 2023

  • Reviewed: 10 October 2023

    8.0
    A great spa to spend the weekend
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    I think one thing that could be a bit better would be the restaurant menu. While the food was good, the menu options were a bit too out there. The restaurant doesn't quite fit with the audience of the hotel it feels. But the food I had was good.

    The great thing about the place is the spa. You can relax and unwind, and get your energy back up after spending a few hours in the pool, jacuzzis, and sauna. I went there in the summer and it was good, but I imagine it will be even better in the winter. Something to try again for sure.

    Stayed in August 2023

  • Reviewed: 21 September 2023

    10
    Outstanding all round
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Absolutely nothing, I cannot find fault with this hotel.

    Everything about this hotel has been thoroughly considered, from the exterior design to the details in the room. The staff were excellent. The treatments were very professional and we really felt relaxed after leaving. The restaurant, from the service to the quality of the food, to the drinks was far above what I expected, very well done! I am not easy to please, admittedly, but I cannot rate this hotel highly enough and am already thinking about when I can go back!

    Stayed in September 2023

  • Reviewed: 14 September 2023

    10
    A piece of Heaven
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything was just perfect

    Everything Comfortable clean good food good view nice staff Awesome spa

    Stayed in September 2023

  • Reviewed: 7 September 2023

    9.0
    great place to disconnect, relax and breathe natural
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    well decorated, good food at the bar/lounge, good rooms and awesome pools

    Stayed in September 2023

  • Reviewed: 10 August 2023

    9.0
    Amazing stay at H2O
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Maybe a little bit expensive. My bed from room 128 needs some fixing. It sinks when you lay down.

    Obvious the pool and the spa. The location is also amazing.

    Stayed in August 2023

  • Reviewed: 20 April 2023

    10
    Good atmosphere in Serra de Estrela. very convenient hotel ans Terma
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    non

    mice and facility in the nature. very good base for hiking

    Stayed in April 2023

  • Reviewed: 27 March 2023

    10
    Birthday getaway
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Good room, very comfy with a beautiful view!! Quiet place. Spa was amazing!! Breakfast was very good!! We had dinner at the restaurant and at the Bar, good food and service! Overall staff was very friendly!!

    Stayed in March 2023

  • Reviewed: 12 March 2023

    10
    Experiência única e bem relaxante
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Do check out

    Do check in

    Stayed in March 2023

  • Reviewed: 2 March 2023

    9.0
    Fulfilled all senses - beautiful view, great location, calming music, tantalizing taste buds etc
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    For the money we spent - it would be an added bonus if the spa offered meals included (pay for wine) Or offered couples massage treatment or free facial (spa related) Bridge was out, would have appreciated email warning

    Breakfast was delicious Lots of choices - cereal, sweets, eggs, bread, coffee machine, pancake maker etc We had window seat every morning Clean, table already prepared, friendly staff on hand

    Stayed in February 2023

  • Reviewed: 19 February 2023

    10
    above my expectations.. this place just an amazing
    • Leisure trip
    • People with friends
    • Single Room
    • Stayed 5 nights
    • Submitted via mobile

    nothing

    well this was a great vacation.spa is perfect. treatments are very good! location is amazing! breakfast was perfect! stuff is very kind and nice! definitely will come again and thank you

    Stayed in February 2023

  • Reviewed: 28 January 2023

    9.0
    Perfect opportunity get thermal pool, massage and water experience nearby of excelent nature, and some specialists are e
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Restaurante

    Excelent SPA

    Stayed in January 2023

  • Reviewed: 19 November 2022

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Pillows need replacing

    The place is very beautiful. Nature and air. Beautiful hotel architecture

    Stayed in November 2022

  • Reviewed: 15 November 2022

    10
    Great Hotel
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not to have the opportunity to stay more days.

    All the hotel is prepared to make you feel well and truly relaxed. The spa area is great. Great nature location. And a breakfast that's super.

    Stayed in October 2022

  • Reviewed: 29 October 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The pool complex is the best. The chef at the restourante was on top.

    Stayed in October 2022

  • Reviewed: 24 October 2022

    9.0
    Amazing, however the stay was a little overpriced.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    There are only a couple of points: No enforce on the kids not allowed pools in the dome, there were a lot of kids there, and the room was connected through a door with the side room what allowed for a lot of noise from the other room.

    The Aquadome (indoor pool) was simply amazing. The breakfast and dinner was also very good. Loved the "magusto" activity.

    Stayed in October 2022

  • Reviewed: 15 October 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights

    The room was too expensive. The mattresses could be better. Also, there was no salad buffet.

    Excellent location and spa facilities. The staff was very helpful to solve any issues.

    Stayed in October 2022

  • Reviewed: 3 October 2022

    10
    Must come back!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    amazing facilities, great indoor pool with outside link, delicious food and very friendly and helpful staff

    Stayed in October 2022

Showing 1 – 25

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