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Reviews of Holiday Inn Porto Gaia 4 stars

Diogo Macedo, 220, 4400-107 Vila Nova de Gaia, Portugal

#4 of 19 hotels in Vila Nova de Gaia

Guests' Choice

Review score

Based on 324 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9

  • Comfort

    9

  • Location

    7.9

  • Facilities

    8.7

  • Staff

    9.1

  • Value for money

    8

  • Free WiFi

    9.3

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Showing 1 - 40

  • Reviewed: 17 July 2018

    10
    Comfortable hotel in a quiet location
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The lifts were very small.

    I arrived on my birthday which was noted on our arrival by the staff. We were offered a complementary drink at the bar, a nice touch. The staff were helpful at all times, calling a taxi when we needed one.

    Stayed in July 2018

  • Reviewed: 6 November 2017

    8.3
    If I ever return to Porto, will stay in this hotel again.
    • Business trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights

    Breakfast in default not included and needs to be ordered "manually".

    Very friendly and helpful staff, nice views from the hotels. Lovely breakfast with high level of service. Great smoking areas outside 20 meters from a bar.

    Stayed in November 2017

  • Reviewed: 23 August 2017

    9.2
    The best Holiday Inn I've ever seen.
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The building itself is modern and clean, but relatively nondescript. It's located in an area of town that's not particularly interesting. You need a car, or need to take taxi to the center...about 15 minutes away.

    Arriving in town in the evening, with nothing booked, our options were limited. I had hoped for a quaint little B&B in the center of town, but this Holiday Inn was available. It's a large, corporate-looking white box hotel, so I had low expectations. In the end, I was won over. The staff was unbelievably friendly and helpful. There is free parking. The restaurant and bar were excellent. This hotel is a cut above any Holiday Inn I've seen before. The kindness of the staff made all the difference. They could not have been nicer. I was told this was previously a Melia hotel, and most of the staff had stayed on.

    Stayed in August 2017

  • Reviewed: 15 June 2017

    8.8
    A truly excellent stay 8-)
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 11 nights

    The repetitiveness of the music in the breakfast room and reception area.

    It’s the truly wonderful staff that makes this hotel very special. From the cleaning ladies to the reception staff to the staff at the bar: everyone is super motivated, highly professional and super friendly. However. I very much would like to use this Porto-tunity ;) to tell you that the breakfast staff & the cooks/bakers <3 behind that gorgeous breakfast are my heroes 8-) Try greeting them and thanking them for their efforts and get to enjoy their cordial responses – it will be the cherry-on-top of your breakfast! Personal favo's: * if you're planning a night's cocooning in your room: do try room service’s Chicken Burger (very good value for money!) * If you rather save your food money to spend it in one of the absolutely gorgeous shops in Porto: do, do, do, try the Menu Do Dia at El Corte Ingles' restaurant (10 minute walk from the hotel!) * Beaches: Praia de Matosinhos (by metro - 35 minutes from hotel - various Metro change-overs) - good for catching a tan but more importantly 'bathing' in the sincere kindness of the locals. Espinho Praia. We spent 2 days on the beach. Facilities at the beach place (arggh: I didn’t write down their name and I can’t find it online 8-( )were immaculate, food excellent, the 3 ladies who run it delightful. * Excursion: Aveiro - (train - 1 hour and 15 minutes). Wonderful trains! Stops everywhere but is a really nice way to see the city's surroundings. Public transport is cheap, extremely well organized, frequent and on time. We didn’t do the Linho Douro (train that follows the Douro) because it only leaves and returns once (!) a day and it takes a total of 6 hours excluding the time in between arrival and departure.

    Stayed in June 2017

  • Reviewed: 14 June 2017

    7.1
    Good location but too expensive for the room/breakfast offer.
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    Good location but too expensive for the breakfast offer. In more luxury hotels a breakfast can cost from 20-50 euros per day. Wouldn't it be better to have a lower price to get more breakfast guests than just a few since you will still need to have personnel to handle those few guests?

    Stayed in May 2017

  • Reviewed: 10 June 2017

    7.5
    Cost us a lot of money in taxis as too far from Porto, the main reason for our visit.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Area was no good for holiday makers, was really a business hotel. No windows that opened so did not suit us.

    Freshly cooked eggs on demand for breakfast served by charming and helpful girl.

    Stayed in June 2017

  • Reviewed: 20 April 2017

    10
    I would recommend this hotel to anyone .
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast,food was good found it difficult to find everything I needed. Could be better.

    Friendless of staff Food was excellent Hospitality was great Helpfu couldn't get better.

    Stayed in April 2017

  • Reviewed: 19 April 2017

    7.9
    Modern hotel with exceptionally friendly and helpful staff!
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    We were not able to regulate the temperature in our room.

    Our room was huge and very comfortable. The bus stop is only 2 minutes (the metro stop is ca. 10 mins away by foot) On leaving for the airport we took the bus to town which takes a while but is more convenient with suitcases and got the metro connection at Casa de Musica.

    Stayed in April 2017

  • Reviewed: 17 April 2017

    7.9
    I actually never write reviews but decided to write for this...
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Air conditioning, distance from the city centre

    I actually never write reviews but decided to write for this one as the staff exceeded my expectations. I was initially not happy with the accommodation as the air conditioning wasn't working in the hotel due to a bizarre rule that they only switch it on in the month of May and it was 26 degrees celcius and I had to sleep sweating all night long but on a positive note - Reception and front desk and all the staff were just way too helpful. Always a nice smile on their face and ready to go extra mile attitude made it up for air conditioning for me. Rodrigues at reception was simply excellent in his job and made sure he personally attended all my needs from the point I arrived, very professional and great guy! Overall, probably one of the best holiday inn I have stayed in a long time minus the AC. Definitely recommend to others. Dan

    Stayed in April 2017

  • Reviewed: 25 August 2018

    10
    Short & sweet.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff

    Stayed in August 2018

  • Reviewed: 2 May 2018

    10
    The restaurant service was a little bit slow, and you have...
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The restaurant service was a little bit slow, and you have to wait a lot for your meal. You waste time eating.

    Stayed in May 2018

  • Reviewed: 16 August 2017

    9.6
    Everything .
    • Leisure trip
    • Group
    • Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything . And the food was amazing!! 😁

    Stayed in July 2017

  • Reviewed: 12 July 2017

    10
    Exceeded expectation
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The gym was closed for refurbishment

    Fantastic staff and luxurious room and lobby. Great value for money

    Stayed in July 2017

  • Reviewed: 3 June 2017

    8.3
    Pleasant and comfortable
    • People with friends
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurant closing times

    The room.

    Stayed in June 2017

  • Reviewed: 26 May 2017

    7.9
    the view was so good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    the position of the hotel

    the view was so good

    Stayed in May 2017

  • Reviewed: 24 May 2017

    7.5
    Good value for money in a very nice hotel!
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There needs to be shower gel or wash in the bathrooms!

    Lovely food in the hotel's restaurant.The hotel is very stylish and comfortable!

    Stayed in May 2017

  • Reviewed: 18 April 2017

    10
    A jewel to enjoy
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    I wish I could stay longer

    This is a jewel of a hotel

    Stayed in April 2017

  • Reviewed: 18 April 2017

    9.6
    Amazing stay
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Windows bit dirty from outside.

    Spacious roons

    Stayed in April 2017

  • Reviewed: 10 April 2017

    9.6
    Fabulous city.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Tea/coffee making facilities in the room but no milk!!

    Excellent reception staff. Room with a view!! Very good hotel.

    Stayed in April 2017

  • Reviewed: 22 February 2017

    8.3
    Nice and brand new room
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    10-15 minutes walk to next metro station

    Nice and brand new room

    Stayed in February 2017

  • Reviewed: 23 January 2017

    9.6
    Great place to stay
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 3 nights

    pre credit card check.

    big rooms great selection of food for breakfast.

    Stayed in December 2016

  • Reviewed: 5 November 2016

    8.8
    the view from 19th floor
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 6 nights

    far from city center

    the view from 19th floor

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 May 2016

    3.3
    I asked in my booking for a double bed, as when I arrived to...
    • Business trip
    • Solo traveller

    I asked in my booking for a double bed, as when I arrived to my room 2010 there were 2 beds, I requested a change, after 25 min waiting they told me they could do it for 25€ more. I accepted but what was my surprise when the more expensive room 2205 was half size the first one with no other features that would justify this increase. The room service took one hour in bringing a apple and nuts salad(with no nuts) and a fruit salad(picture attached...no comments needed) It was my 4th time there...dont think there is going to be a 5th

  • Reviewed: 5 March 2016

    9.6
    Excellent staff - location convenient to metro but be aware...
    • Leisure trip
    • Solo traveller

    Excellent staff - location convenient to metro but be aware it's about 15-20 mins into Porto itself. Lots of local cafe restaurants and shops right outside. Decent breakfast for 7.50euro

  • Reviewed: 28 January 2016

    9.2
    As always the kindest politest and nicest staff I ever met...
    • Business trip
    • Solo traveller

    On the one hand, pity for tourists it's located a bit far from Porto centre, I mean not really that far, but you'd need a car. But for my work trips the location is fine!

    As always the kindest politest and nicest staff I ever met in hotels! Really compliments to HR manager - I can only wish to this hotel to be able to keep this level of service for many years more. Rooms are spacious, there is all you need

  • Reviewed: 24 January 2016

    9.2
    Very pleasant, helpful staff at reception.
    • Leisure trip
    • Couple

    Very pleasant, helpful staff at reception. Comfy bed in spacious room. Nice bar menu. About 15 mins walk from metro in rather uninteresting surroundings. Would stay again, though.

  • Reviewed: 20 November 2015

    10
    a perfect stay, wonderful staff, breakfast, spacious room,...
    • Business trip
    • Solo traveller

    nothing. Keep like that!

    a perfect stay, wonderful staff, breakfast, spacious room, all necessary facilities and special thanks for live music in the hall and great music choice everywhere - from elevator to breakfast room! total satisfaction! Obrigada!

  • Reviewed: 9 September 2015

    4.2
    The staff were mostly very helpful and friendly.
    • Leisure trip
    • Couple

    Having to pay an additional €30 for each visit to the sauna/pool is a terrible waste of money. There are no free facilities in this hotel and what you have to pay for is very poor. If you're hoping for a relaxing dip in the pool after a hard day climbing the hills of Porto it's an expensive and disappointing optional extra.

    The staff were mostly very helpful and friendly.

  • Reviewed: 10 April 2016

    7.1
    Poor veggie food.
    • Leisure trip
    • Group

    Poor veggie food.

  • Reviewed: 13 March 2016

    8.3
    Good business hotel with fitness room and a nice lobby bar...
    • Business trip
    • Solo traveller

    Good business hotel with fitness room and a nice lobby bar for after dinner drinks.

  • Reviewed: 7 December 2015

    7.1
    STAFF were good.
    • Business trip
    • Solo traveller

    STAFF were good.

  • Reviewed: 1 December 2015

    8.3
    Staff
    • Leisure trip
    • Couple

    AC

    Staff

  • Reviewed: 27 November 2015

    9.2
    All
    • Leisure trip
    • Family with young children

    Place

    All

  • Reviewed: 7 October 2015

    9.6
    Good access via public transport to Porto centre.
    • Leisure trip
    • Couple

    Nothing

    Good access via public transport to Porto centre.

  • Reviewed: 15 September 2015

    7.9
    Friendly staff
    • Leisure trip
    • Couple

    Lifts without any ventilation Bedroom with poor acoustic isolation

    Friendly staff Nice bar Really nice view from the bedroom

  • Reviewed: 3 September 2015

    10
    Friendliness of staff
    • Leisure trip
    • Couple

    Friendliness of staff

  • Reviewed: 3 August 2015

    7.9
    Location near to Douro a River
    • Leisure trip
    • Family with older children

    There is no outdoor pool

    Location near to Douro a River

  • Reviewed: 29 July 2015

    6.7
    Value
    • Leisure trip
    • Family with young children

    The bar staff is young boys who are not old enough to make a cocktail

    Value

  • Reviewed: 30 June 2015

    10
    Hotel excellent.
    • Leisure trip
    • Group

    Nothing

    Hotel excellent. Room/apartment superb value for money. Staff friendly & very helpful.

  • Reviewed: 25 June 2015

    9.2
    The view from the room.
    • Business trip
    • Solo traveller

    Breakfast too expensive! Poor variety of food for such price.

    The view from the room. The bed. Very Clean!

There are also 20 reviews without text. These impact the overall review score.

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