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Reviews of Hotel & Spa Alfandega da Fe 4 stars

Alto da Serra de Bornes, 5350-909 Sambade, Portugal

#2 of 2 hotels in Sambade

Guests' Choice

Review score

Based on 851 hotel reviews

7.7

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    8.6

  • Facilities

    7.2

  • Staff

    8.2

  • Value for money

    7

  • Free WiFi

    6

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Showing 1 - 29

  • Reviewed: 11 June 2018

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The food was appalling cold soup inedible main course The hotel was bleak and remote. Rather like staying in a sanitoriam instead of a hotel.

    The view was amazing and in the fine weathervwould be fabulous

    Stayed in June 2018

  • Reviewed: 11 May 2018

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Some degradation of the building specially outside and the gym. It’s very urgent to improve the breakfast because for a 4 stars hotel the breakfast it’s completely aside of the promise quality and the orange juice is something impossible to accept. It’s a pity that in a so regional area the local products doesn’t are present in the breakfast

    The location and the design extraordinary beautiful and focus os the landscape, every place was built to approach the person to the incredible view

    Stayed in May 2018

  • Reviewed: 9 March 2018

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    the hotel was in general cold. room and commun areas. A/C took time to act. SPA and rooms are quite far, you have to travell entire hotel to reach them Breakfast with only few options

    thew view when it's not foggie

    Stayed in March 2018

  • Reviewed: 4 December 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Almost everithing... Very poor breakfast, in the winter peak the heating of the common areas was not working (properly), staff with lack of skills (some exceptions on the reception), the hotel is waiting to be renovated. Probably when the demand drops the managers will consider the consisting poor ratings

    Location

    Stayed in December 2017

  • Reviewed: 3 November 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The facilities need some remodeling, some of the exterior paint are starting to fall off and some equipment from the SPA is out of service.

    The staff was really nice. Also, the views from the hotel are amazing. The bed is also very comfortable.

    Stayed in November 2017

  • Reviewed: 2 November 2016

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Some details of the room are getting a bit old and should be renewed.

    The breakfast is great, the staff is very nice, the spa has great treatments and the view is absolutely stunning. Totally recommend!!

    Stayed in November 2016

  • Reviewed: 24 October 2016

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    -Staff not to professionnal -Free Wifi only in the reception -Service in Restaurant -Public Toilet very dirty

    -Great View -Quiet Place -Cheap -Different Wellness Offers -Parking slots -Restaurant "ok"

    Stayed in September 2016

  • Reviewed: 25 August 2016

    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Because eventually you will finish the spa and pool you will need better tv and cable service on the room

    Really good for relaxation and quiet time. Pool and jacuzzi and overall facilities very good. Nice staff, good breakfast

    Stayed in August 2016

  • Reviewed: 1 August 2016

    • Leisure trip
    • Family with older children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel was in transition to new owners.Rooms were being remodeled, unfortunately mine wasn't one of them. I don't think I need to say more.

    Staff was very attentive and friendly, views were gorgeous.

    Stayed in July 2016

  • Reviewed: 16 June 2018

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Few Shops and merchants open after 14:00

    Calm. Quiet. Cosy

    Stayed in May 2018

  • Reviewed: 14 May 2018

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It was amazing... perfect to relax

    Stayed in April 2018

  • Reviewed: 7 May 2018

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful

    Stayed in May 2018

  • Reviewed: 27 April 2018

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The view

    Stayed in April 2018

  • Reviewed: 30 January 2018

    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Great staff and amazing relaxing spa.

    Stayed in January 2018

  • Reviewed: 30 December 2017

    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The view is breathtaking.

    Stayed in December 2017

  • Reviewed: 20 July 2017

    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great views over the hills and valleys, breakfast was good, very comfortable bed

    Stayed in July 2017

  • Reviewed: 26 June 2017

    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night

    The room need something to make that effect wauuuu

    Very good breakfast

    Stayed in June 2017

  • Reviewed: 9 June 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Rooms a little old and needing some improvements

    Great view, spa is good and no extra cost.

    Stayed in June 2017

  • Reviewed: 3 June 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Nothing

    Amazing view over the Douro River and the wineries.

    Stayed in May 2017

  • Reviewed: 5 April 2017

    • Business trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Very quiet hotel. Public areas could do with upgrading- not very comfy or enticing.

    Stayed in March 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 10 May 2016

    • Leisure trip
    • Couple

    Urgent need work to restaure hotel. the breakfast is very poor, quality and quantity very poor.

    Fantastic hotel conditions if they make restauration work...

  • Reviewed: 28 March 2016

    • Leisure trip
    • Couple

    Paid internet in room. Should have more suggestions for activities around the hotel. Breakfast needs to improve.

    Great view and location. Friendly staff.

  • Reviewed: 3 February 2016

    • Leisure trip
    • Couple

    It was way too cold on the whole hotel.. I spent most of the time in my room because it was the warmest place at the hotel. The inside pool water was at something like 23 degrees.. And the spa area was also cold, not really inviting!

    The isolation, the silence.. Perfect to relax!!

  • Reviewed: 16 August 2015

    • Leisure trip
    • Group

    Rating of hotel clearly over assessed. Need for a general refurbishment especially spa facilities (swimming pool)

    Location and professionalism of staff

  • Reviewed: 28 July 2015

    • Leisure trip
    • Couple

    Wi-fi was unavailable in the room and restaurant, no explanation on how the Spa worked or what our booking entitled us too. Waited way too long for the meal at the restaurant. Too expensive for the overall service provided.

    Landscape and "coziness" of common areas almost make you forget the negative aspects. I would advise everyone to try it once but maybe keep your expectations a little lower than mine were.

  • Reviewed: 1 December 2015

    • Leisure trip
    • Family with young children

    Restaurante fraco e sem pratos da região

    Local e vistas

  • Reviewed: 3 November 2015

    • Leisure trip
    • Couple

    The rooms had low light and could be more cleaned

    The view is excellent

  • Reviewed: 1 September 2015

    • Couple

    Everything

    Nothing

  • Reviewed: 16 August 2015

    • Leisure trip
    • Couple

    Do tempo de espera no restaurante.

There are also 14 reviews without text. These impact the overall review score.

Showing 1 - 29