Rua De Serralves, 124, Lordelo do Ouro e Massarelos, 4150-702 Porto, Portugal
#147 of 224 hotels in Porto
Guests' ChoiceBased on 674 hotel reviews
8.2Cleanliness
8.9
Comfort
8.8
Location
7.6
Facilities
8.5
Staff
8.8
Value for money
8.0
Free WiFi
8.9
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End of dialog contentReviewed: March 27, 2024
Maria
IrelandUpon arrival , the lack of welcome from Juan on reception. Barely got hello. Spoke very abruptly. Rooms are not well noise proofed. You can hear plugs, talking etc. Very few English channels.
Good value, modern and spacious. Lovely rooms. Nice indoor pool/jacuzzi and small gym. Lifts are Quick. Good food. Staff were so friendly and helpful, especially the cleaning staff.
Stayed in March 2024
Reviewed: March 27, 2024
Justus
Germanygym equipment could have been more extensive hotel did not have umbrellas breakfast was way to expensive in comparison to local alternatives right outside the hotel
The room service was excellent as well as the pool. I also really liked that they had a gym.
Stayed in March 2024
Reviewed: March 27, 2024
Antonio
PortugalThe pool terrace was a great spot to sit down and take in the sun. The bed was huge and very confortable and the shower had great pressure.
Stayed in March 2024
Reviewed: March 19, 2024
Andrea
ItalyVery nice position, just outside the city center on a hilly district.
Stayed in February 2024
Reviewed: March 15, 2024
Fernando
PortugalSensor de fumo no quarto bloqueado com papel
Staff atencioso. Excelente comida.
Stayed in March 2024
Reviewed: March 2, 2024
Jordan
IrelandThe level of Tv very poor in this day and age, very dated tv. We were told smart tv there is nothing smart about this tv. You couldn’t down load apps for Netflix etc. most hotels I stay have this now.
It’s a lovely clean modern property with lovely foyer and rooms
Stayed in February 2024
Reviewed: February 10, 2024
Clan
SwitzerlandBoth the pool areas inside and outside are not up to the standard I would expect in a 5 star hotel. Only cold showers are possible and there are almost no chairs in the inside pool.
The rooms were comfortable and the staff friendly. It's located a bit outside of the old town, which is great for a morning walk. Close by are two shops and a nice restaurant.
Stayed in February 2024
Reviewed: January 26, 2024
Andrew
United KingdomIt would’ve been nice to be notified that they are currently renovating the hotel. Being woken up at 08:00 to builders hammering and drilling wasn’t great
Stayed in January 2024
Reviewed: January 25, 2024
Gerry
IrelandBuilding works home on but they moved me to a higher floor away from it
Stayed in January 2024
Reviewed: November 12, 2023
Darrel
GuernseyPool was too small and no sunbeds only bean bags. Too far away from the town so had to get taxis. Breakfast not ideal if you wanted cooked food like fresh eggs you had to pay extra.
Bar area.
Stayed in October 2023
Reviewed: November 5, 2023
Ian
United KingdomNothing
Staff were friendly and personable. Swimming pools inside and out was good choice as well as gym area. Great breakfast. Good location easy to get into the city or to the coast for restaurants and airport. Good to stay there rather than in middle of city at the moment due to works going on with Metro system
Stayed in October 2023
Reviewed: October 28, 2023
Kenneth
United KingdomNo sauna, no steam room,
I like the location, excellent transport links, shops, and the people just so friendly.
Stayed in October 2023
Reviewed: October 27, 2023
Kelly
United KingdomCould not guarantee family room with seperate bedroom and didn’t reply to one of my emails.
Very clean hotel and friendly staff.
Stayed in October 2023
Reviewed: October 26, 2023
Thomas
Francespa not warm enough + 45 seconds of sparkling only dinner & bar consomptions too expensive for the quality Only 1 bottle of water offered in the room for 3 nights
room, breakfast, staff, cleanliness were top
Stayed in October 2023
Reviewed: October 21, 2023
Serg
LatviaWe were living in front of elevators for this rooms ( entrace doors in rooms) should be made additional noise isolation.
Stayed in October 2023
Reviewed: October 20, 2023
Helder
Portugalnoise insolation is terrible, I could ear people all night on other rooms, in the WC and also at there intimate moments.
room as good and clean, the WC is large enough, water and room temperature was perfect. bed is comfortable, tv size is adequate
Stayed in October 2023
Reviewed: October 19, 2023
Telma
IcelandThere was a lack of maintenance unfortunatelly. The window was not able to close properly so the noise from the wind (it was a period of rain and wind at that time) woke us up sometimes. The bed was squeeky, the shower was leaking (they came and fixed that) and the shower made some sound when you turned the water on.
The staff was really polite and helpful. Roof top bar was good and the staff there was also very kind, helpful and with a nice humour. We liked the general hotel staff downstairs as well. Had a massage at the spa that was really good and well money spent. The rooms were cleaned well and up to standards. The common areas were up to standards and very clean.
Stayed in October 2023
Reviewed: October 16, 2023
Kikinzuk
United KingdomThe area was very bland not really near to anything. There was no soundproofing so you could hear tv and conversations and toilet from neighbours.
I tried a lot of hotels and this was the most affordable and dependable. The rooftop pool would have been a highlight but the music was blasting all day so couldn't read and relax.
Stayed in October 2023
Reviewed: September 30, 2023
Judi
United KingdomI thought the drinks were very expensive in comparison with other places in Porto.
The selection of food at breakfast was excellent.
Stayed in September 2023
Reviewed: September 28, 2023
Monica
United KingdomThe gowns provided were too small can there be xxL
Thé cleanliness of the property , the staff were so nice 3 days felt like we live there . sap
Stayed in September 2023
Reviewed: September 25, 2023
Gavin
United KingdomLocation was OK but I had to get the local bus to and from the hotel each day
Breakfast had a great buffet selection, it was a perfect start to my day.
Stayed in September 2023
Reviewed: September 24, 2023
Mrs
United KingdomSound proofing In The bedroom was poor, you could hear your next door neighbours at night
Modern, very clean
Stayed in September 2023
Reviewed: September 24, 2023
Kim
NetherlandsWe did not have a warm welcome from the older male receptionist, just a robotic sentince that we were early and the check-in was at 15:00, the lifts were almost always dirty with finger prints/smears, black hairs in our room and many surfaces were dusty, the shower went from hot to ice cold allot
Room was spacious and the breakfast was very nice, the pools were nice but there are no beds to lay on
Stayed in September 2023
Reviewed: September 23, 2023
Matthew
United KingdomBreakfast could vary a bit although what we had was great. Pool could open till 9pm
Cleanliness friendly helpful staff Classy hotel
Stayed in September 2023
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