Reviews of SANA Metropolitan Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Rua Soeiro Pereira Gomes, Parcela 2, Avenidas Novas, 1600-198 Lisbon, Portugal
#154 of 392 hotels in Lisbon
Guests' ChoiceReview Score
Based on 384 hotel reviews
8.6Score breakdown
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Cleanliness
8.9
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Comfort
8.9
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Location
8.0
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Facilities
8.7
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Staff
9.3
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Value for money
8.2
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Free WiFi
8.5
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Reviewed: April 21, 2024
Ros
Portugal8 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing I didn't like.
Everything
Stayed in April 2024
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Reviewed: April 16, 2024
Basteris
Denmark6 Reviews10“Highly recommended”- • Business trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 2 nights
The location is ok - convenient for hospital and university, not too far from metro and bus stops, but not top location
Staff was very helpful, the room was great and the breakfast really good.
Stayed in March 2024
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Reviewed: April 8, 2024
Konstantin
Poland38 Reviews3 helpful votes9.0“Great people, good stay.”- • Leisure trip
- • Solo traveler
- • Superior Double Room
- • Stayed 6 nights
Some of the facilities might need attention - soap/shampoo dispenser was not attached to the wall and was not able to hang there - just lying on the bathtub; one of the towel hangers was broken, so just a bit of repairs would really do the trick. Otherwise - really good.
This hotel might not be the most modern I've been to, but the staff literally makes this place amazing. Great communication, customer care, decent breakfast, clean rooms. Overall, a very good choice.
Stayed in April 2024
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Reviewed: April 2, 2024
Tristan
United States of America1 review9.0Wonderful- • Business trip
- • Group
- • Suite
- • Stayed 6 nights
- • Submitted from a mobile device
Issues with AC in room so a little warm
Free breakfast and fitness room was good!
Stayed in March 2024
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Reviewed: March 30, 2024
Saeed
Canada21 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Double or Twin Room with Extra Bed
- • Stayed 1 night
- • Submitted from a mobile device
Nothing to mention
The room was big and clean Staff were all excellent
Stayed in March 2024
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Reviewed: March 28, 2024
Lorraine
United Kingdom5 Reviews10“Staff were very accommodating and able to meet my requests to extend stay on 2 occasions at short notice. Felt very safe”- • Solo traveler
- • Double or Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Located within walking distance of Santa Maria hospital where husband was receiving care.
Stayed in March 2024
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Reviewed: March 27, 2024
Vahid
Netherlands4 Reviews1 helpful vote9.0“It was a nice stay”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 5 nights
The coffee machine stopped working but they replaced it for us quickly. Windows could be more sound-isolated, especially on the high-way side.
We liked the hospitality of the staff. They were looking to serve us better. There was outside noise in our room (located on the highway side of the hotel) and they suggested another room to us on the other side which was a better room. Breakfast was very good. The location was good in the middle of the city and not too far from the historical places. Free parking also was very helpful for us.
Stayed in March 2024
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Reviewed: March 20, 2024
Wayman
Portugal1 review10“Best hotel near the US embassy complex.”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 2 nights
The gym was adequate with the dumbbells; however, only the treadmills and rowing machine worked adequately. Due to software malfunctions, none of the other machines, stationary bikes, or elliptical machines worked properly.
The room was clean, and the bathroom was clean, even though it was dated. The breakfast was included in my purchase and well worth the price. The lunch buffet was good at 34 Euros per person, not including beverages.
Stayed in March 2024
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Reviewed: March 16, 2024
José
Estonia1 review8.0Very Good- • Business trip
- • Solo traveler
- • Special Offer - Double or Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
The room soundproof was not good, you could listen to other people speaking. Besides that everything was great.
Room was good and tidy. Staff was nice.
Stayed in March 2024
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Reviewed: March 13, 2024
James
United Kingdom6 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Special Offer - Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Staff went above and beyond, we travelled for the rangers benfica match the manager was class even got a photo with rangers and benfica scarfs
Stayed in March 2024
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Reviewed: February 23, 2024
Filipe
Portugal3 Reviews2 helpful votes9.0Wonderful- • Business trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
Bathtub a bit slippery... needs a bath mat.
Superb welcome from the staff
Stayed in February 2024
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Reviewed: February 3, 2024
Jasmine
United Kingdom1 review10“I felt fantastic during my stay. Thank you.”- • Business trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The attention was excellent. I received a great plate of delicious fruits. Everything was clean and organized. The breakfast was great. I will return to this hotel on my next business trip to Lisbon. Thank you.
Stayed in January 2024
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Reviewed: January 12, 2024
Teresa
United Kingdom30 Reviews1 helpful vote10“Excellent stay”- • Business trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing to complain about
staff is very welcoming; clean and comfortable rooms, very well located and excellent breakfast
Stayed in January 2024
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Reviewed: January 11, 2024
Semen
Czech Republic13 Reviews3 helpful votes10“Great stay in Lisbon, perfect for the money”- • Leisure trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 17 nights
The breakfast is quite diverse, but there is a room for improvement in the means of taste:) Also, I would expect a coffee machine, there was only teapot with the black coffee.
The room was very good, the staff was very friendly. The location is a bit far from the center, but you can go by the metro. There is a good gym.
Stayed in January 2024
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Reviewed: January 10, 2024
Richard
Uganda5 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Ot was slightly far from downtown Lisboa where I intended to spend most of my time but it was close to the airport
The staff were quite friendly and helpful
Stayed in November 2023
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Reviewed: January 10, 2024
Claire
Australia27 Reviews3 helpful votes9.0“great hotel”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
There wasn't much help with gluten free food for breakfast. Very disappointing.
the room was great, the staff very friendly and helpful. The barman was especially helpful.
Stayed in December 2023
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Reviewed: December 26, 2023
Dimitar
Bulgaria66 Reviews28 helpful votes10“Perfect hotel for Lisbon”- • Business trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 3 nights
Nothing
Everything was perfect. The staff was very kind. The room was big and clean. The breakfast was rich. The fitness hall was also OK.
Stayed in October 2023
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Reviewed: December 24, 2023
Joaobaudrey
Portugal40 Reviews4 helpful votes9.0Wonderful- • Family with young children
- • Double or Twin Room with Extra Bed
- • Stayed 1 night
- • Submitted from a mobile device
One electrical plug not functioning
Breakfast
Stayed in December 2023
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Reviewed: November 30, 2023
Jonathan
United Kingdom2 Reviews10“Football trip to lisbon”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing at all the location was superb
Very clean hotel with all the staff being helpful and friendly
Stayed in November 2023
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Reviewed: November 23, 2023
Samantha
Portugal99 Reviews5 helpful votes8.0“Perfectly comfortable hotel and impressive team of people. On street parking over the weekend is a bonus.”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
The location is a bit out of the way. But I needed to go to the university so it was convenient for that.
The staff were exceptionally friendly and professional.
Stayed in November 2023
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Reviewed: November 1, 2023
Elena
United Kingdom3 Reviews9.0“Friendly staff at this large hotel with all conveniences--comfortable, well sized rooms & good food”- • Business trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 3 nights
I would have appreciated having alternative milks available at breakfast as I'm lactose intolerant and vegan.
The staff were very friendly and helpful, particularly Elsa who went out of her way to check in with me everyday. Rooms were a good size and very comfortable. The hotel was very conviently located for the university (I was there for a conference). The dinner buffet was quite good and made an excellent option for an easy meal in the evening. A very pleasant stay all around.
Stayed in October 2023
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Reviewed: October 31, 2023
Ivo
Portugal6 Reviews10“A very good experience.”- • Business trip
- • Group
- • Double or Twin Room
- • Stayed 1 night
Nothing.
The room exceed my expectations. Very good breakfast. Very nice staff. Welcome gifts were amazing.
Stayed in October 2023
-
Reviewed: October 31, 2023
Madhavi
Hong Kong1 review8.0“Will stay again.”- • Leisure trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 6 nights
- • Submitted from a mobile device
Good breakfast, friendly staff.
Stayed in October 2023
-
Reviewed: October 30, 2023
António
Portugal40 Reviews10 helpful votes8.0“Everything great, lacks some professionalism in the bar services”- • Leisure trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The bar doesn’t work well. The staff were distracted and looking to the mobile phones. Asked to change the sound to another tv (everyone was looking at because of the rugby’s World Cup final) but it was not possible. In the end I couldn’t give the number of the room to pay in the check out! I had to go to the room, get the card, come down and pay. Ridiculous.
Comfortable bed. Good breakfast. Excellent welcoming
Stayed in October 2023
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