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Reviews of Novotel Setubal 4 stars

Rua Alexandre O'Neill s/n, 2910-509 Setúbal, Portugal

#19 of 32 hotels in Setúbal

Guests' Choice

Review score

Based on 144 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.0

  • Location

    8.2

  • Facilities

    8.0

  • Staff

    9.0

  • Value for money

    7.6

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 28 January 2024

    8.0
    It's worth visiting
    • Leisure trip
    • Family with young children
    • Standard Double Room with Sofa Bed and Pool View
    • Stayed 2 nights

    the children's bed was uncomfortable

    The hotel is located in a good area, close to the entrance to the city (close to the highway), markets, gas stations, etc. The parking lot is quite spacious, free of charge. The staff is polite, the rooms are clean, quite spacious, equipped with a small fridge where you can find water, juices, beer. Rich breakfast, like a buffet, that pleases everyone. The hotel is equipped with padel courts and swimming pools.

    Stayed in January 2024

  • Reviewed: 7 December 2023

    7.0
    OK for one night but no internet. Excelent breakfast.
    • Business trip
    • Group
    • Twin Room
    • Stayed 1 night

    Internet not working, what is bad in a business trip.

    Nice work hotel but a little dated. Very confortable and clean beds.

    Stayed in December 2023

  • Reviewed: 9 November 2023

    8.0
    Short stay - Hotel is fine for one night stay.
    • Business trip
    • Group
    • Standard Double Room with Sofa Bed
    • Stayed 1 night

    Nothing particular.

    Business travel. The hotel was selected as it was close to the customer. Did not use the 'holiday' facilities. Bed was good and breakfast was fine.

    Stayed in October 2023

  • Reviewed: 7 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room with Sofa Bed
    • Stayed 13 nights
    • Submitted via mobile

    They did everything possible to make our holiday a great one.

    Fantastic staff an great facilities with swimmingpool, pedell courts and parking. Very safe environment.

    Stayed in September 2023

  • Reviewed: 7 October 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Sofa Bed
    • Stayed 1 night

    TV, very very small.

    Stayed in October 2023

  • Reviewed: 1 October 2023

    8.0
    Had lovely rest at this hotel good service
    • Leisure trip
    • Couple
    • Standard Double Room with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    🙂

    Good room, great breakfast and staff very friendly.

    Stayed in September 2023

  • Reviewed: 29 September 2023

    9.0
    Would recommend, we had a good stay! :)
    • Leisure trip
    • Family with young children
    • Standard Double Room with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    - they didn’t have a crib for the baby if was a pack and play and it was torn but I told front desk and they brought me a new pack and play. So it was still resolved ☺️

    -very friendly staff - breakfast was good - the room was cleaned - nice rooms

    Stayed in September 2023

  • Reviewed: 27 September 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Double Room with Sofa Bed
    • Stayed 2 nights

    basic and old room, exterior need maintenance

    location

    Stayed in August 2023

  • Reviewed: 26 September 2023

    7.0
    All good thank you
    • Leisure trip
    • Family with young children
    • Standard Room with One Queen Bed and One Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast service

    Everything

    Stayed in September 2023

  • Reviewed: 5 September 2023

    9.0
    Lovely
    • Leisure trip
    • Family with young children
    • Standard Room with One Queen Bed and One Sofa Bed
    • Stayed 4 nights

    They definitely need to upgrade their TV set in their rooms.

    Location and staffs are incredible. The swimming pool is located on the perfect spot. I've been using these facilities over the last 11 years and I loved the refurbished bathrooms.

    Stayed in September 2023

  • Reviewed: 20 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room with One Queen Bed and One Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The rooms seemed a bit out dated including TV and beds

    The staff was great, although had some issues with the key cards and seems to be generic but always trying to solve and very helpful. The breakfast was awesome one of the best I had in hotels

    Stayed in August 2023

  • Reviewed: 15 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room with One Queen Bed and One Sofa Bed
    • Stayed 5 nights
    • Submitted via mobile

    Facilities are good

    Stayed in July 2023

  • Reviewed: 13 August 2023

    8.0
    Lovely
    • Leisure trip
    • Family with young children
    • Standard Room with One Queen Bed and One Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Gym

    Pool

    Stayed in August 2023

  • Reviewed: 8 August 2023

    8.0
    Good hotel, but make sure to book refurbished rooms, excellent breakfast but avoid dinner meals.
    • Leisure trip
    • Family with young children
    • Standard Room with One Queen Bed and One Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom was worn out and would deserve an upgrade as would the mattresses which were very uncomfortable and completely worn out too. The minibar could also be bigger and better equipped. I was a bit dissapointed with the dinner menu and quality, once I had a Caesar salad which consisted of Rocket salad that was clearly leftover from morning breakfast service and a very dried grilled meat which was cold so I guess that was taken from leftovers of lunch. That meal was not particularly good experience and I could not even request a new one as it was quite late and we were there with two little kids so I just had to eat quickly whatever I was given. I would expect hotel staff to ensure the quality of the food served which wasn't this case unfortunately.

    Location was good, close to the port and to roads towards Serra Arrabida, decent play zone for the kids, decent swimming pool and playground (just the playground floor was black and therefore fairly hot to step on), absolutely fabulous breakfast, friendly staff.

    Stayed in July 2023

  • Reviewed: 2 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room with One Queen Bed and One Sofa Bed
    • Stayed 7 nights
    • Submitted via mobile

    Rooms are very small for a family of 4. Would be great if this is taken into consideration.

    Calm relaxing.

    Stayed in August 2023

  • Reviewed: 2 August 2023

    7.0
    Good, but I will say it is more a 3* hotel
    • Leisure trip
    • Family with young children
    • Standard Room with One Queen Bed and One Sofa Bed
    • Stayed 14 nights
    • Submitted via mobile

    They only have "standard beds," meaning double beds. No point, pay extra to get a queen bed. They don't have. the rooms are too small and old-fashioned. Need to improve. The rooms are not very clean, need to improve.

    Staff were very helpful, the swimming pool was nice. They have a children's pool that was great. Good breakfast. They changed us for a superior room was a plus as we weren't happy with the family bedroom we got previously.

    Stayed in July 2023

  • Reviewed: 30 July 2023

    8.0
    Family weekend
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Sofa bed mattress very uncomfortable

    Staff very kind. Good variety at breakfast Playground beside swimming pool. Swimming pool towels available. hammocks available in a quiet area, with lovely shades under the trees.

    Stayed in July 2023

  • Reviewed: 18 July 2023

    9.0
    I would definitely stay again, at the price I paid - great breakfast too.
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Too many kids in the pool without care of others enjoyment too.

    Very well located for my purpose. Very clean. Great variety of areas to sit - poolside, grass area, quiet area indoors/outdoors.

    Stayed in July 2023

  • Reviewed: 29 June 2023

    7.0
    Very good hotel!
    • Leisure trip
    • Family with young children
    • Standard Room with One Queen Bed and One Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    We were on a floor where some rooms were undergoing renovations and there was some noise early in the morning. We also found a lot of ants in the room. Apart from that, all good.

    The team was spectacular, very attentive and always available for any request. Very relaxing environment. The location is very good, 5 minutes and we were at the Alegro mall.

    Stayed in June 2023

  • Reviewed: 25 June 2023

    7.0
    Room old but clean. Price is mostly for swimming pool and nice area inside for sports and relax. Room could be better.
    • Business trip
    • Solo traveller
    • Standard Double Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Room 312 need renovation. Looks like 15years old. A/C working very loud and not cooling. Bathroom tiny, in shower water is going super slow.

    Nice place to stay with family. Good swimming pool. There is also pool fir baby’s. Close shopping mall. Close sea side and center. Car parking in front of hotel and very spacious.

    Stayed in June 2023

  • Reviewed: 19 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    The hotel is easily accessible by car but not near to the centre. Easy to park in the hotel parking. The room's size is reasonable but the decoration was outdated. Simple breakfast with not many options but the food was tasty. It is not a blast but it is a good value for the money paid.

    Stayed in June 2023

  • Reviewed: 16 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room with One Queen Bed and One Sofa Bed
    • Stayed 1 night

    breakfast

    room

    Stayed in June 2023

  • Reviewed: 4 June 2023

    8.0
    nice stay
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    breakfast was a bit busy and cups and cutlery ran out and we had to use paper cups

    pool, nice room and comfortable

    Stayed in June 2023

  • Reviewed: 21 May 2023

    9.0
    Most relaxing holiday we had in years. Incredible friendly people everywhere around. We will return!
    • Leisure trip
    • Family with young children
    • Standard Room with One Queen Bed and One Sofa Bed
    • Stayed 9 nights

    Although breakfast selection was good, we would have loved to have some legumes (tomatoes, cucumbers, etc...) available. Also, in the room the TV was an old one, we were traveling with kids and some evenings we would have loved to have the opportunity to play a movie on it, but it was practically impossible (no HDMI input, no smart TV functions - Netfix, Youtube, etc...). I understand the hotel is currently under improvement works, I hope this changes in the future because we plan to return.

    Good value for money. Free parking available, friendly staff. Nice breakfast selection, the kids loved the pancake machine. :) Rooms were cleaned every day, I was overall impressed how clean everything around was. Just 30 minutes driving from Lisbon and maximum one hour from all main attractions around: Sintra, Cascais, etc..

    Stayed in May 2023

Showing 1 – 25

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