No mattress protectors. No iron.

Good location. Nice Spa.

Stayed in September 2023

rooms needs big overall update as mould around bath, water damage on doors in bathroom , carpets in room looks a bit outdated and old, to me this hotel is i would call as night stop over for couch groups as every day 2 or 3 couches arrive and then staff struggle during breakfast with groups of unappreciated and not best behave people.

used spa only once but it was good , easy access to pool, cleaning staff spot on very good,

Stayed in June 2023

staff weren’t very friendly.

very comfy bed, clean room, big bathroom. facilities like spa, gym and pool.

Stayed in May 2023

No coffee machine in the room. They gave us twin beds even though we’re a couple

Beautiful location, comfortable facilities, attentive staff, amazing food, spa and pool facilities, amazing views

Stayed in October 2022

Parking area was huge but having a garage would be a plus on safety.

I made a special request for the room and asked for a romantic decoration and it was all so cute. The hotel is also very beautiful and the spa was perfect as well.

Stayed in October 2022

It's weird to have a window on the bathroom and no way to close it. Same for the toilets, there is only a small wall to hie but if someone comes from the side he can see you. The rest was very good and the staff did a good job, they are nice.

Stayed in July 2022

Matterace was a little bit too hard but this is a matter of personal preference. The walls seem to be thin or not perfectly isolated.

Very friendly staff and very good location. We had a very pleasant stay at the hotel.

Stayed in June 2022

Excellent Staff

Stayed in May 2022

The hotel in general need renovation in especial the room, many broken things water damages, glass on the corridor broken carpet very used ar condition out of service. well the hotel need renovation to become more welcoming.

Staff very friendly and helpful! Excellent food and breakfast!

Stayed in April 2022

Good breakfast. Spacious areas and good room overall.

Stayed in December 2021

Unfortunately, we were really looking forwards to using the outdoor pool which looked beautiful but it was shut when we were there (for COVID) although the indoor pool was open. The hotel itself is a bit expensive - we paid over 50 euros for laundry - could not believe how expensive the prices were! We didn't try the breakfast.

The location is close to the main areas of the little town, so you can pop into the square and try the local bakeries for breakfast. The gym was open, it was small, but we enjoyed using it. Our room was spacious and clean. The bartender was really friendly and it was nice that the bar was open a bit later into the evening.

Stayed in May 2021

Very old. Need renovation. The bathroom door was broken and the wall paper was peeling off.

The location is good

Stayed in November 2023

Some aspects of the hotel would benefit from refurbishment but nothing spoiled our stay.

We liked being in the beautiful town of Penafiel to visit our relatives. I liked the hotel, pool and staff. It was interesting that different football teams came to stay. Being from the UK it was good that we had parking available too.

Stayed in July 2023

Unfortunately, I had an unpleasant stay at the hotel. Starting, the room, it is absolutely outdated, very dark with old furniture scratched. The wall with paper wall with the image of a labour female on it made me totally uncomfortable. Also some strange smells, like mildew. I asked to change, the staff kindly showed a another room that was terrible like the first. However, smelling better and with a nature painting on the wall. As I was on a work trip, I will appreciate having an iron, but it was denied, and I had to use the laundry service. I had my first-day dinner in the restaurant, I ordered a risotto, that was extremely salted. I thought it was like it was a joke because I had not wanted the bottle of water. My laundry comes back,and to my surprise, the skirt was completely wet. I laughed, as I was tired to complain about everything. After four days, I came across the third Tour group, which have run out the goods for breakfast. Only one attendant, who looked totally lost...

friendly staff

Stayed in June 2023

Disastrous room, noisy, old, doors not closing, a/c not functioning ( or just heating I could not understand.

The view, maybe

Stayed in February 2023

The room is very poorly lighted; you move in semidarkness. Only bedside lamps and one light behind a mirror. Wifi is weak and unreliable and you must reconnect every time you need internet. Toilett paper has the lowest quality imaginable.

Spacious room. Parking lot.

Stayed in December 2022

third bed for child in room was not a bed. pool was dirty

nothing

Stayed in August 2022

Barman could not speak or understand English

Don't eat breakfast,nice spa & gym

Stayed in August 2022

I don't like that there is no in-room coffee making so if you want a coffee in the morning you have to go down to breakfast and that is counted as eating breakfast so the coffee is the most expensive coffee in Portugal at 15 euros if you don't have any breakfast and just a coffee. Makes no sense. Also I find the rooms feel a bit dirty and not fresh. The Bedding is old, and the sheets are covered in pills from wear and use. I tend to sleep under the duvet and on top of the sheets as I am not comfortable getting into the sheets that don't feel clean and there is no mattress cover. So thin sheets on mattress isn't very pleasant. I also think the shower water pressure is very poor, and a hand shower as the main shower is not really that great. For a spa hotel, it feels very three star or worse. You can have only a hand shower, but it should have excellent pressure.

The check in and out process is swift and easy, the staff are friendly and I haven't ever had any major issues while staying at the hotel.

Stayed in December 2021

Our beds' mattresses were way too hard (springs!!). It made it impossible to have a restful sleep. The curtains in our bedroom were _really_ dirty, with something that had dried there. The bathroom door was dirty and crooked from humidity and the toilet frequently left the water running. We found the breakfast options very limiting. There wasn't any smoked salmon, baked beans, potatoes, tomatoes, or hashed browns, for example. Most of the staff on the breakfast area seemed inexperienced and hard to find/reach. They were still eventually helpful, even if not necessarily friendly.

They were able to make it possible for us to charge our electric car over both nights, even if only at 8km/h. The bed sheets and towels were clean and fluffy, and the reception staff was friendly and helpful. The cake options for breakfast were really good.

Stayed in September 2021

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Stayed in March 2024

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Stayed in February 2024

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Stayed in August 2023

There are no comments available for this review

Stayed in August 2023