Reviews of Pestana Douro Riverside - Preferred Hotels & Resorts, Lifestyle This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Dear Mrs. Naomi, Your kind words have truly brightened our day. It's delightful to know that you appreciated the varied breakfast selection we offer. We take great pride in our culinary offerings, and your recognition is greatly valued. The different seating areas around our hotel, including by the pool and the snug indoor areas, have been designed specifically to cater to the varying tastes and preferences of our guests. We're glad that you enjoyed them. We also find joy in the stunning views our location provides, and we're thrilled that you found them to be absolutely gorgeous. Our staff will be pleased to hear that their friendliness and helpfulness made a positive impact on your stay. They are indeed our greatest asset, and their dedication to providing outstanding service is what sets us apart. Thank you for sharing your experience with us. We hope to have the pleasure of welcoming you back soon. Best regards, Filipa Fonseca Guest Relations | Guest Experience Pestana Douro Riverside

Dear Mrs. Naomi, Your kind words have truly brightened our day. It's delightful to know that you appreciated the varied breakfast selection we offer. We take great pride in our culinary offerings, and your recognition is greatly valued. T… Show more

Dear Mr. Lyn, It's great to hear you enjoyed the design of our hotel and the relaxing atmosphere provided by our sun terrace and river views. We strive to offer a serene and visually pleasing environment for our guests. We regret to hear about your experience with the water pressure in the bathroom and the harsh interior of the bedroom. Your comfort is our top priority, and we're always looking for ways to make our guests' stay more enjoyable. Your feedback is valuable to us and will be used to assess our facilities and services. We hope to serve you better in the future. Ana Fonseca Guest Relations | Guest Experience Pestana Douro Riverside

Dear Mr. Lyn, It's great to hear you enjoyed the design of our hotel and the relaxing atmosphere provided by our sun terrace and river views. We strive to offer a serene and visually pleasing environment for our guests. We regret to hear … Show more

Dear Mr. Brian, It's wonderful to hear that you enjoyed the first-class facilities and the view from your balcony. Our priority is to ensure our rooms are always clean and comfortable for our valued guests. We understand how the distance to the city centre might have caused some inconvenience. However, it's great to know that you did not let this deter your overall experience and found an efficient solution using Uber. Your feedback is appreciated as it offers valuable insights for future guests considering their transportation options. Thank you for your review, and we look forward to welcoming you back to our hotel in the future. Kind Regards, Filipa Fonseca Guest Relations | Guest Experience Pestana Douro Riverside

Dear Mr. Brian, It's wonderful to hear that you enjoyed the first-class facilities and the view from your balcony. Our priority is to ensure our rooms are always clean and comfortable for our valued guests. We understand how the distance… Show more

Dear Mr. Gordon, It's wonderful to hear that you enjoyed your stay with us! The positivity in your words is truly heartening. We are pleased that our location met your needs and that our staff extended the warm hospitality we always strive for. It's also great to know that our facilities and breakfast contributed to a pleasant experience. We hope to welcome you back in the future for another excellent stay. Kind Regards, Filipa Fonseca Guest Relations | Guest Experience Pestana Douro Riverside

Dear Mr. Gordon, It's wonderful to hear that you enjoyed your stay with us! The positivity in your words is truly heartening. We are pleased that our location met your needs and that our staff extended the warm hospitality we always striv… Show more

Dear Mr. Carlos, It is delightful to hear that our varied breakfast selection was to your liking. It is our aim to provide a wide array of choices to suit all our guests' preferences. We are glad to hear that items such as eggs, yogurt, various cheeses, salmon, hot cereal, and pastries were well received. Moreover, we are thrilled to know that our staff was able to assist you effectively. Our team is indeed committed to ensuring that all our guests have an enjoyable and comfortable stay. It brings a smile to our faces to know that there was nothing you didn't love about your stay. Thank you for sharing your positive experience, and we hope to see you again soon at our hotel. Best Regards, Filipa Fonseca Guest Relations | Guest Experience Pestana Douro Riverside

Dear Mr. Carlos, It is delightful to hear that our varied breakfast selection was to your liking. It is our aim to provide a wide array of choices to suit all our guests' preferences. We are glad to hear that items such as eggs, yogurt, va… Show more

Dear Mr. Joseph, We are pleased to hear that you appreciated our dedicated staff and enjoyed the deck area. This is part of the experience we strive to provide to all our guests. As for your feedback on the buffet meals, we realize that individual tastes can vary significantly and we always aim to offer a versatile selection to cater to everyone. We are sorry to hear that our buffet did not meet your expectations on this occasion. We value your feedback and take it seriously as it helps us continue to improve. Thank you once again for choosing our hotel for your stay and we hope to have the opportunity to welcome you back soon. Kind Regards, Filipa Fonseca Guest Relations | Guest Experience Pestana Douro Riverside

Dear Mr. Joseph, We are pleased to hear that you appreciated our dedicated staff and enjoyed the deck area. This is part of the experience we strive to provide to all our guests. As for your feedback on the buffet meals, we realize that i… Show more

Dear Mr. Octavie, It is delightful to hear that you found your stay with us to be perfect. Your positive feedback is greatly appreciated. In regards to the size of the room, we understand that comfort is paramount for an enjoyable stay. Our hotel offers a variety of room sizes and types to meet the diverse needs of our guests. Perhaps on your next visit, exploring one of our larger room options may enhance your experience. Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the future. Kind Regards, Filipa Fonseca Guest Relations | Guest Experience Pestana Douro Riverside

Dear Mr. Octavie, It is delightful to hear that you found your stay with us to be perfect. Your positive feedback is greatly appreciated. In regards to the size of the room, we understand that comfort is paramount for an enjoyable stay. … Show more

Dear Mr. Michael, Your kind compliments on our dining area and the quality of our food are greatly appreciated. Your culinary experience being delightful is a top priority for us. On the other hand, your concern about the wine bill is noted. It is always our aim to ensure transparency when it comes to billing matters. Rest assured, your comments are heard and understood. We believe in providing the best service and will keep striving to meet our guests' expectations. Your feedback is significant to us as it helps us improve and continue delivering exceptional service. We look forward to welcoming you back again in the future. Kind Regards, Filipa Fonseca Guest Relations | Guest Experience Pestana Douro Riverside

Dear Mr. Michael, Your kind compliments on our dining area and the quality of our food are greatly appreciated. Your culinary experience being delightful is a top priority for us. On the other hand, your concern about the wine bill is no… Show more

Dear Mr. Lee, Your detailed feedback is truly valued. It's delightful to hear you enjoyed our breakfast offerings and the view over the river Douro from your balcony. The serene riverine location is indeed one of our unique offerings. We understand that the location did not completely meet your expectations and some guests may find the distance to town a bit far. Nevertheless, many of our guests enjoy the tranquil ambience away from the hustle and bustle of the city centre. As for the room size and pricing, we aim to provide top-notch accommodations and service to ensure a memorable stay. We're sorry if you felt otherwise and we'll strive continuously to enhance our guests' experience. Thank you again for sharing your experience. We hope to have the pleasure of hosting you again, perhaps under more favourable circumstances. Kind Regards, Filipa Fonseca Guest Relations | Guest Experience Pestana Douro Riverside

Dear Mr. Lee, Your detailed feedback is truly valued. It's delightful to hear you enjoyed our breakfast offerings and the view over the river Douro from your balcony. The serene riverine location is indeed one of our unique offerings. We … Show more