The food was good in the restaurants but poor in the buffet

Reception staff, view from our room and quietness

Stayed in April 2024

Some gym equipment needs repair-rowing machine Would have liked option of bed and breakfast as apposed to half board

mostly friendly staff

Stayed in February 2024

Small variety of vegetables, dishes not always labeled

Garden

Stayed in February 2024

No entertainment for small kids. I was not informed that the playground was closed for refurbishment and kids club was closed at that time of year.

Staff is nice, beautiful hotel, good location, great spa

Stayed in January 2024

It should be renewed, more sockects in the rooms and better internet in the rooms.

Hotel environment

Stayed in January 2024

Floor numbering was a bit confusing depending on where you were in the complex.

Pools were very good and well maintained. Rooms comfortable and quite spacious.

Stayed in September 2023

I personally don’t like booking and looking up information on qr codes. It’s also confusing when you first arrive to know which restaurant options are available. To travel to Pestana. Grand at 25 mins walk or taxi seems ridiculous

I liked my room. The food was good in both buffet and a la carte restaurants. The staff in the restaurants were very helpful.

Stayed in October 2023

The food wasn’t good

The Staff was friendly.

Stayed in October 2023

Good breakfast and the dinner. The garden is also beautiful and well maintained.

Stayed in July 2023

Nothing

Our flight is been cancelled so I booked a room at the very last minute, when we arrive at the hotel for the check in Fabio at the reception was super helpful, we had problem for the reservation online, and he looked after our booking and make sure that everything was sorted and gave us a room. That was really professional and great customer service. He suggested great places to go and super locals spots, I work in the industry and I can recognise when someone is so good in is job. I think he deserve a promotion! I'm travelling a lot and I never met anyone so passionate about is job and so well prepared, to be fair we like the hotel because of him as well, yes the stay was great but sometimes people make the difference. We hope to come back again, in the beautiful island of Madeira. Once again, thanks so much to Fabio!

Stayed in July 2023

Umbrellas not secured in stand by pool

Position and facilities

Stayed in June 2023

The breakfast was a little limited - I would have preferred to have more fresh fruit and healthier options. I think in general you would struggle as a vegetarian with the evening meals.

The hotel had a really nice feel to it - the staff really wanted you to enjoy your stay and were very friendly and helpful, and it felt upmarket without being posh which was perfect for us. The restaurant was laid-back and the food was really good too. The rooms were comfortable and well-equipped although we were a little sad to not have a view as we were on the ground floor! The hotel had lots of facilities such as gym, sauna etc and evening entertainment. The location was great as it was only a 20 minute leisurely walk into Funchal. Rooms were very clean.

Stayed in May 2023

Old bad matrass, no free water at dinner, swimpool icecold

Good food, very nice garden, clean hotel, nice staff

Stayed in May 2023

The bed was uncomfortable

Good selection of breakfast items

Stayed in April 2023

Food was dreadful - the worst we’ve ever had on holiday. Was a shame as we were really looking forward to it as it had 2 à la carte restaurants and package entitled gastronomic experience. All microwaved and nothing was fresh. The entertainment was poor - same guy singing the same songs every night.

The hotel is very nice, the room as well with stunning views from the balcony. 2 jacuzzis, 2 swimming pools and lovely garden. Staff was helpful.

Stayed in March 2023

The main restaurant was always busy, and the food was uninspiring. The cooked breakfast was barely warm and the coffee was awful.. We found that we had to eat late in the evening to avoid the busiest time, but, by this time the food had been demolished, and we were left with the scraps.

Comfortable hotel in a good location with lovely gardens. The a la carte restaurant was very good. The staff were helpful and friendly.

Stayed in March 2023

The apartment on Level 1 was very noisy ( venting machines on all day long) the room was nice but too noisy to sleep so we complained and were moved. Reception were very accomodating / responsive so it must have been a known issue

Considering the size / number of hotel guests the buffet food on offer at Dinner was pretty good quality, not huge choice but good nonetheless Breakfasts, looked less appealing ( we had breakfast out in Funchal most days)

Stayed in February 2023

The room needed a bit of updating. seal on balcony door was broken so I had to request assistance to open it. I don’t like QR codes and neither does my phone.

I really liked the food especially in the Miramar restaurant.

Stayed in October 2022

There was a wide range of food to choose from for our meals. There were more activities offered in the hotel than we had time to do, as we had a short stay. The hotel was located in a lovely area and by a bus route so we could access the city attractions.

Stayed in August 2022

I didn't have any problems, but there were some things that could be improved. The quality of the food in the buffet was not that great. It's fine if you are hungry and just want to eat and don't want to go out every night to find a place where to eat. But if you are looking for restaurant quality food, then that wasn't it. Another thing was that my room didn't have a view, which is probably something I could have requested, but didn't think about it until later. The rooms are kind of retro and perhaps could use some modernising from the design prespective.

Honestly I liked everything about the place. The staff was especially exeptional in my opinion. They really made you feel welcomed.

Stayed in August 2022

some of the Bar staff were abrupt and not helpful. Arrived late at night and staff were not prepared or able to assist with check in as was originally suggested.

The Location was great. Beds were comfy. Food was good.

Stayed in June 2022

My family and I had a wonderful time in Pestana MiraMar (Madeira). The hotel has a very good location. The accommodation and the hotel facilities are great. We would like to particularly praise the hotel staff, which was always extremely helpful, friendly and very attentive to our needs. We fully recommend this hotel.

Stayed in June 2022

All ok

Design and building plus grounds all lovely! Location great as near town but out the way of the main strip. Nice room with facilities, finish. Staff very friendly and helpful. Breakfast great! faculties such as pools, spa good.

Stayed in April 2022

Would of liked more menu choices on the evening meal options

Hotel was lovely views were wonderful. Quiet hotel

Stayed in September 2021