Hotel is a little dated and could do with some refurbishments given the cost. Front of hotel could also do with being double glazed due to vehicle and outside noise

Great breakfast although stations were often in need of restocking

Stayed in September 2025

Being Muslim we couldn't eat the meat products & would've appreciated a fish item.

Upon arrival, Salome at reception was extremely polite & friendly with a welcoming face which was highly appreciated after a fairly long flight. The view from our room was stunning. A very wide range for breakfast with friendly staff always willing to assist.

Stayed in September 2025

Location great Pools great with lovely harbour Great dive centre

Stayed in August 2025

Near everything

Stayed in August 2025

Pool is a great size and temperature but very, very salty (needed our goggles) The 'gym' is very limited for the size of the property We didn't find the staff to be the friendliest on the island

Lots of choice at breakfast and lovely to be able to sit outside and enjoy the view. Lots space generally Great location - very walkable Generally able to find a bed by the pool

Stayed in August 2025

The hotel is really nice, has a lot of pools and direct access to the sea. Lots of variety for breakfast too.

Stayed in July 2025

The breakfast space was quite crowded and the coffee left a lot to be desired. The furniture is also a tad outdated.

The view was amazing, the space and staff were very accommodating, perfect for a quiet yet astonishingly beautiful vacation. Breakfast was also varied and was pleasant to have while looking at the atlantic acean.

Stayed in August 2025

Nothing special, except maybe the variety of food on Breakfast.

The Loction is wonderful and the stuff was very welcoming and helpful.

Stayed in August 2025

Breakfast could have been better, fruit not as sweet as you'd expect in a hot country, more exotic fruits maybe? Hot food gets a bit boring after a couple of days.

The hotel provided bubbly and chocolates and a turndown service on our first evening to celebrate our 40th wedding anniversary, this was a lovely touch and much appreciated. Really enjoyed the option to swim in the ocean and the pools were lovely too. Staff were always helpful.

Stayed in August 2025

nothing

The room was gorgeous, so comfortable, beautiful en suite. The breakfast was exceptional The staff were extremely helpful

Stayed in July 2025

Beach chairs a little worn for a 5 star

Location, access to the sea, charming decor

Stayed in August 2025

We would have preferred a double bed or two that fitted together better without a gap.

Stayed in August 2025

They didn’t clean the room in a good way (they didn’t change the sheets throughout the whole stay) There was no diversity in the food

The room is very spacious . The staff were nice especially Goncalo Gomes the guy at the reception who helped us a lot and created a whole itinerary for the stay, he was very nice

Stayed in August 2025

Free Parking is horrible the alternative is 25 eur per day which it funny for 5 star hotel

Pools, beach access, personal

Stayed in July 2025

Great location, super breakfast, efficient & warm hospitality. The best ocean resort with family.

Stayed in July 2025

The coffee could have been stronger, everything else was perfect!!

Great location and we really enjoyed the sea water pools and the elevator down to the sea. The family room was very spacious and comfortable.

Stayed in July 2025

Nothing

Location of hotel is the key ! Near to funchal and also near bars restaurants etc Right on seafront next to Reid's! Room was exceptional we had a superior junior suite massive balcony facing the sea and pool area. Breakfast had a great variety and choice for everyone! Staff very attentive and house keeping looked after us very well.

Stayed in May 2025

One of the corners in our room was completely falling apart. All of the tape & drywall was deteriorating.

The breakfast was great! The pools were incredible! Along with the access to the Atlantic Ocean.

Stayed in July 2025

Very good location overlooking the ocean spacious room, delicious breakfast and Close to center. The staff was very helpful & friendly

Stayed in June 2025

Everzthing was excellent. The breakfast was really nice. Offering bubbles for breakfast. Room was nice and clean and spacious.

Stayed in July 2025

It’s very old and can use major renovation and upgrade to its rooms and facilities .

Proximity to major attraction ( walking distance ) and the fabulous ocean view from the room - breakfast was good

Stayed in July 2025

It would be helpful to be able to exchange the beach towels by the pool at the end of each day, as opposed to having it done by house keeping. That being said, this was usually done during breakfast, so no major issue. The gym facility which I used only once was split into two spaces, both close by to indoor pool areas. The one within the main hotel looked very unused and appeared more like a storage area, unlit and full of other things. A c=second area on the sea level was simple and well well fitted out, but being collocated with the heated indoor pool, it was very hot and humid. Fortunately the hills in Funchal, plus the daily swimming were both great exercise, so nobody missed the gym.

Great location with lots of places to eat nearby and only 15ms walk from town. Breakfast was excellent with plenty of choices. Outdoor spaces such as sunbathing areas and terraces are very nice and we really enjoyed easy access to the sea when the days were hot. The rooms were really nicely fitted out and cleaned daily. We cannot compliment the staff enough, all of whom were exceptionally helpful and polite.

Stayed in June 2025

The parking situation is not guaranteed. There is a pay to park lot on the property that has about 20 spots and another lot below the property that is free but getting a spot is not guaranteed. You may have to park at Savoy Palace hotel lot and pay there, and that lot closes at night.

Property is stunning and has two great pools and lounge decks. The rooms are nice and comfy and clean.

Stayed in June 2025

Bit of a queue most days for the buffet breakfast, could do with more staff in the mornings. Having said that couldn’t fault the food selection. Great choice of everything and excellent quality.

Central location only 20 minute walk to center of Funchal. Plenty of restaurants and bars within walking distance. Nice swimming pools and spacious bedroom with sea view.

Stayed in June 2025