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Reviews of Pousada Forte da Horta 4 stars

Rua Vasco da Gama, 9900-017 Horta, Portugal

#3 of 5 hotels in Horta

Guests' Choice

Review score

Based on 86 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.3

  • Location

    9.5

  • Facilities

    7.9

  • Staff

    8.9

  • Value for money

    7.3

  • Free WiFi

    6.9

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Showing 1 - 27

  • Reviewed: 7 June 2018

    7.5
    The staff was very friendly and helpful.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 6 nights

    The Hotel would seriously deserve a revamp, it could be much better. There are better restaurants in the area.

    The staff was very friendly and helpful. The location is perfect.

    Stayed in May 2018

  • Reviewed: 1 June 2018

    9.2
    We enjoyed the space, calm and comfort and the warm welcome
    • Leisure trip
    • Couple
    • Standard Double/Twin Room
    • Stayed 4 nights

    Bit of chaos with supplies at breakfast when there more than a dozen people! Shower slightly difficult to get to the right temperature.

    Lovely friendly staff; great view over the harbour (but we were given an upgrade - you will have to pay more in high season, no doubt)

    Stayed in May 2018

  • Reviewed: 29 May 2018

    7.1
    The breakfast, the pool.
    • Leisure trip
    • Couple
    • Standard Double/Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms facing back of property are on top a busy road. Bathroom door was jammed would not close properly. Thought property could do with a little TLC and was relatively expensive for the restricted facilities it offers.

    The breakfast, the pool. The rooms facing the marina are very pleasant and have a great view. Beds comfortable.

    Stayed in May 2018

  • Reviewed: 13 September 2017

    10
    Food good in general.
    • Leisure trip
    • Couple
    • Standard Double/Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Coffee yeck.. n no accomidations 4 small children traveling with parents

    Food good in general..excellect service n assisatnce from woman working front desk!!!

    Stayed in August 2017

  • Reviewed: 6 September 2017

    10
    Highly recommend this has property. A little pricey but good value for the cost.
    • Leisure trip
    • Couple
    • Standard Double/Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was a little cramped and dated but all the plumbing worked very well. Noise from hallway was pretty noticeable at times.

    Historic fort with a fairly modern hotel within. AC worked well. Breakfast buffet was fabulous. Staff were attentive and helpful. Located right on the harbor in Forta. Soundproofing from noise in town was excellent even during an all night music festival! Room was cozy and comfortable.

    Stayed in August 2017

  • Reviewed: 18 August 2017

    9.6
    Paradise.
    • Leisure trip
    • Group
    • Standard Double/Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great place to unwind and relax. Minimum contact with outside world. Cooking facilities. Lagoon and small restaurant within walking distance. Full of character.

    Stayed in August 2017

  • Reviewed: 21 May 2017

    10
    The desk person during the day she was wonderful, Ricardo is...
    • Leisure trip
    • Solo traveller
    • Standard Double/Twin Room
    • Stayed 11 nights
    • Submitted via mobile

    The desk person during the day she was wonderful, Ricardo is the best employe in the Forte!!! You are very Lucky to have him! He is 1 of the most important reasons I stay at the Forte De Santa Cruz. Great employees, everybody working at the Forte is excellent. Sincerely Capt. Edward

    Stayed in May 2017

  • Reviewed: 3 October 2016

    10
    Great hotel in a wonderful location!
    • Leisure trip
    • Couple
    • Special Offer - Double Room (over 55 years old)
    • Stayed 2 nights

    There is nothing not to like.

    Everything! The welcome, the facilities, the charm and character of the hotel, the view over the harbour and Pico island, the location...etc

    Stayed in October 2016

  • Reviewed: 23 September 2016

    6.3
    Great location, not worth the price
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Dinners was below Standard (once,never again). Cleaning of the room was insufficient, especially in the bathrooms area... 😣

    The kindness and help we received from most of the personnel, especially from Ricardo (Rossa). The breakfast was good. Bedroom has a great view and Nice balcony, but is small, the bathrooms even smaller, at the Point it becomes unhandy, and need urgent refurbishing! The floor around the swimming pool is dirty, and the children's pool was dirty... But the location in the historical site makes it More of less OK.

    Stayed in September 2016

  • Reviewed: 14 August 2016

    8.5
    The view from the room was lovely & staff were very...
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    1. Breakfast was poor ( though choice of food available was excellent). Constantly running out of items, which meant residents had to wait & ask for Items such as: A prepared table to sit at, glasses for juice, scrambled egg, hot water, coffee (which was terrible!), bacon etc. More staff required! 2. Area with sun beds around pool needs sweeping! - attention to detail.

    The view from the room was lovely & staff were very accommodating & helpful.

    Stayed in August 2016

  • Reviewed: 9 August 2016

    6.3
    Old time feel in Horta
    • Leisure trip
    • Couple
    • Standard Double/Twin Room
    • Stayed 1 night

    standard room in need of renovation, very small, no outside access, cramped bath room , biting insects in room , charge for all bottled water in room

    good situation for walking to beach and town, nice old fashioned public areas, pleasant breakfast with a few tables outside,friendly,informative receptionist and flexibility with pool use,

    Stayed in August 2016

  • Reviewed: 1 August 2016

    6.7
    Friendly & helpful woman at reception
    • Leisure trip
    • Family with young children
    • Standard Double/Twin Room
    • Stayed 7 nights

    Rooms very small Breakfast was a bit poor , especially the "refill" ob buffet didn't work out very well

    Friendly & helpful woman at reception wifi at least in some rooms available pool small hotel, not crowded

    Stayed in July 2016

  • Reviewed: 28 April 2018

    10
    Perfect with lovely staff
    • Leisure trip
    • Couple
    • Standard Double/Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Leaving

    The bed

    Stayed in April 2018

  • Reviewed: 25 November 2017

    9.2
    The bed was very comfy and the staff were very friendly.
    • Solo traveller
    • Standard Double/Twin Room
    • Stayed 3 nights

    The bed was very comfy and the staff were very friendly. The view form the bedroom balcony is splendid

    Stayed in November 2017

  • Reviewed: 20 November 2017

    10
    The whole experience was so enjoyable because of the lovely staff.
    • Solo traveller
    • Standard Double/Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The pool could have been heated.

    I loved the freshly squeezed orange juice.

    Stayed in November 2017

  • Reviewed: 21 September 2017

    9.2
    Great location & pool.
    • Leisure trip
    • Couple
    • Standard Double/Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great location & pool. Amazing view's and our bedroom as very spacious & comfy.

    Stayed in September 2017

  • Reviewed: 7 September 2017

    7.0
    I ask for a room facing the ocean and was giving one face...
    • Leisure trip
    • Group
    • Standard Double/Twin Room
    • Stayed 14 nights

    I ask for a room facing the ocean and was giving one face the wall. Very desapoited .

    Stayed in August 2017

  • Reviewed: 21 July 2017

    8.3
    Very good in Horta
    • Leisure trip
    • Couple
    • Standard Double/Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Staff is very helpful and professional. Location is perfect.

    Stayed in July 2017

  • Reviewed: 17 December 2016

    7.9
    Stunning views.
    • Business trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Cant think!

    Beautiful view from a lovely room.

    Stayed in November 2016

  • Reviewed: 4 September 2016

    9.2
    In the hart of the city
    • Leisure trip
    • Couple
    • Standard Double/Twin Room
    • Stayed 2 nights

    breakfast was modest

    Location and staff

    Stayed in August 2016

  • Reviewed: 29 July 2016

    9.6
    Romantic and ancient place.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Place and atmosphere is unique. Swimming pool inside old Fort next to marina, what could be better ;) breakfast is exceptional, all local food.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 24 May 2016

    5.8
    The historic building and its position right in the center...
    • Leisure trip
    • Couple

    The room smelled bad, the reception was often unattended and wifi was available only in common areas.

    The historic building and its position right in the center of town facing Horta harbour.

  • Reviewed: 14 May 2016

    8.3
    The hotel is set in an old fort, right by the marina &...
    • Leisure trip
    • Couple

    If you are used to Pousadas, this one is comfortable, but the rooms are a little tired. I was expecting a bit more luxury for the €156 a night price.

    The hotel is set in an old fort, right by the marina & the harbour. We had a sea view room, which was great - when the weather is nice - not only can you see the marina, but you also get a stunning view of the neighbouring island of Pico. There is a regional restaurant and some good public areas.

  • Reviewed: 24 August 2015

    8.3
    This is my fourth stay over a 15-year period.
    • Leisure trip
    • Couple

    Expensive, about twice the price of the next available accommodation during the August period, probably on account of the lack of any real competition on Faial island. However, some items easily resolvable by the Pestana management were unsatisfactory for this price range, they are: -Very spartan minibar -Old-fasioned door keys, I struggled to get the key to turn at all times at my door. -No loungers or recliners on the nice balconies to really soak in the view (you get sit-up rattan chairs) -Very weak Wifi outside the reception and restaurant area. Fades out in the garden and rooms on the upper floor. My room 116 was not covered by the Wifi signal. However, they are attentive staff and we were asked if we wanted to relocate near a router but we declined as we are not that wifi-dependant. Installing extra routers is easy and inexpensive, by the way. -Restaurant service is really very slow. -Breakfast is reasonable but à la carte dinner was very average. I had fried squid (lulas fritas) and found it tough, overcooked and far too salty. (and I like salty food) To be fair, the cuisine standards in the Azores in general is not great. Dining here is probably as good as you will get in Faial. -Finally, the management should consider giving up a couple of tables in the restaurant for a larger and more inviting lounge area by the (occasionally staffed) bar. The restaurant takes up far too much of the Front-of-House area.

    This is my fourth stay over a 15-year period. Exceptional location on Horta's waterfront overlooking the marina, sea, and Pico Volcano beyond. Beautiful ivy-clad bastioned fort with a small modern porticoed structure within that houses the hotel run currently by Pestana, but opearing more like a smallish boutique set-up. Elegant black basalt staircase rising to the upper floor. Most rooms face East over the pooled garden and views. Staff are exceptionally courteous, in particular the lady at the reception table who stands to attention as you approach and had all things ready for a speedy check-in. There is a pool between the hotel building and the fort wall with a lounge deck. I had room 116. Large bed, balcony with spectacular sea and Pico volcano views.

  • Reviewed: 23 August 2015

    6.3
    Position,view
    • Leisure trip
    • Couple

    Breakfast was poor, price. We paid almost €240 per night which having now been at Pousada I can say it is absolutely crazy and totally unjustified for this hotel. Should not charge more than €150-160.

    Position,view

  • Reviewed: 28 June 2015

    9.6
    Excellent location, very helpful staff, clean rooms, good...
    • Leisure trip
    • Couple

    Wifi was spotty, if you need it.

    Excellent location, very helpful staff, clean rooms, good breakfast buffet. Ask for a room with a view on the Marina and the Pico mountain will be staring right at you! Grocery store nearby and for a simpler good meal, eat one night at Papa Pizza located about 1 minute from the hotel.

  • Reviewed: 31 May 2015

    9.6
    Friendly and helpful staff.
    • Leisure trip
    • Couple

    Rooms are smallish and shower a bit tricky. Pool was closed for no apparent reason or rational explanation - too cold? However all considered, an excellent stay. Wifi only worked in general areas of hotel.

    Friendly and helpful staff. Arranged early breakfast and checkout. Good breakfast. Recommend rooms overlooking harbour.

There are also 10 reviews without text. These impact the overall review score.

Showing 1 - 27

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