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Reviews of Hotel Quinta do Lago 5 stars

Quinta do Lago, 8135 - 024 Quinta do Lago, Portugal

#3 of 19 hotels in Quinta do Lago

Guests' Choice

Review score

Based on 184 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.3

  • Location

    9.4

  • Facilities

    9

  • Staff

    9.3

  • Value for money

    7.9

  • Free WiFi

    8.7

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Showing 1 - 75

  • Reviewed: 5 May 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 1 night

    Incredible setting, overlooking a lush garden, the lagoon, the dunes and the Ocean. The service is impeccable (we had to take a plane very early in the morning. The staff made it possible for us to receive a breakfast at 5 am). Our room with ocean view was situated on the 5th floor (on 6 floors) and had a beautiful view. Elegant but very relaxed and friendly athmosphere. Beautiful nature trails start right in front of the hotel, with a boardwalk to the beach.

    Stayed in May 2018

  • Reviewed: 29 April 2018

    • Leisure trip
    • Group
    • Double or Twin Room with Garden View - Golf Wing
    • Stayed 2 nights
    • Submitted via mobile

    I probably would have preferred a duvet rather than sheets and blankets. Otherwise everything was perfect.

    Absolutely lovely staff who managed to be attentive, wonderful and funny in several languages each! Fantastic location with beautiful walks along a nature reserve and the beach.

    Stayed in April 2018

  • Reviewed: 8 November 2017

    • Leisure trip
    • Group
    • Double or Twin Room with Garden View - Golf Wing
    • Stayed 5 nights

    really had nothing I could have complained about

    staff best hotel staff I have encountered in a long time. Couldnt do enough for you. Excellent food breakfast wonderful choice, hotel was spotless and extra touches fresh fruit each day left in room. Also great hairdresser and nail bar in hotel but not well advertised so could have missed it quite easily

    Stayed in November 2017

  • Reviewed: 1 November 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View - Golf Wing
    • Stayed 4 nights

    None

    We love all aspects of your hotel... from location/ cleaniness/ comform / service and most importantly your staff. You should certainly be proud of all your staff.

    Stayed in October 2017

  • Reviewed: 8 October 2017

    • Leisure trip
    • Group
    • Double or Twin Room with Sea View
    • Stayed 10 nights

    The food was very expensive!

    Excellent service in all aspects. Nice poolarea and well kept. A very good breakfast was included. Fruit and water in the room every day. Bottle of portwine the first day. Managers reception with open bar every Wednesday evening.

    Stayed in October 2017

  • Reviewed: 18 September 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View - Golf Wing
    • Stayed 7 nights

    Lack of shady sitting areas in the beautiful gardens. Restaurant chairs need rubber feet to avoid most unpleasant scraping sounds.

    They changed my mattress with no problem. Staff are delightful and can't do enough for you. They remember your preferences. Interesting that there is very little obvious turnover in the staff.

    Stayed in September 2017

  • Reviewed: 15 September 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View - Golf Wing
    • Stayed 12 nights

    beach was a 10 min walk from hotel and you couldnt drive right up to it. The nearest car park still was 7 minute walk, no joke on a hot day. The gym was poorly maintained, there is no one checking daily and the rowing machine was broken all of the 10 days I stayed there and one of the two running machine was still not fixed three days after being notified. There needs to be a cctv in there for safety too as there is no staff in the room.

    service and staff were very good and friendly throughout the hotel. comfort and little extras also very good. cleanliness excellent. and food good

    Stayed in September 2017

  • Reviewed: 13 September 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Decor could do with some updating but this really wasn't a problem.

    Actually the hotel is quite classic in design - some would say old-fashioned but I didn't mind this. It's a beautiful hotel with fabulous staff and service and thats what matters. Most helpful and courteous staff ever - from pool to restaurant to reception to valets.

    Stayed in September 2017

  • Reviewed: 6 September 2017

    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 6 nights

    The hotel is at an excellent location, in a beautiful nature environment. The beach is in walking distance from the hotel and can be reach over a beautiful long bridge. Restaurant Gigi, which is close to the beach, has delicious fish platters and other nice dishes.

    Stayed in August 2017

  • Reviewed: 6 September 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    No clear indication of disability parking bays in fact none at all. For a Leading hotel this is disappointing. There are five no parking bays in front of the hotel of which at least 3 should be for blue badge holders requiring short distance to walk This is surely a requirement by law??. Signing of 79 years of age.

    Stayed in September 2017

  • Reviewed: 5 September 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View - Golf Wing (2 Adults + 1 Child)
    • Stayed 2 nights

    The rooms can use an update (a bit too old-fashioned if you compare the hotel with other five star hotel in and around Europe/Asia/America). Also, there is no coffee machine available! For the prive of staying 1 or 2 nights, this must be available!

    Good quality hotel: friendly and helpful staff, delicious (and fresh) breakfeast, large rooms with balcony (super for people who would like to smoke).

    Stayed in September 2017

  • Reviewed: 31 August 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View - Lagoon Wing
    • Stayed 4 nights

    Front desk and foyer rather impersonal for 5* hotel. Reception desk is a high marble counter. No cooling fresh drink offered. After check in we were shown to our room but no details given about the hotel facilities, breakfast times or orientation for pool etc. Although food was good at the restaurant it was very expensive, especially for some of the simpler dishes. No local shops for after dinner stroll without getting a private car. Taxis do not serve the area so hotel limousine transfer if you go out for dinner.

    Wonderful views, lovely pool and pool bar. Plenty of sun beds with 2 towels each and attentive pool staff. Complimentary fresh fruit left in your room and provided mid-afternoon at pool. Location is perfect if you like nice walks along the Ria Formosa, which has several different habitats, and wooded boundary of golf courses. Lots of bird life. We booked independent bird guide for half day via internet before travelling. It was fabulous. In 4 days we say 45 species of bird.

    Stayed in August 2017

  • Reviewed: 21 August 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Garden View - Golf Wing (2 Adults + 1 Child)
    • Stayed 8 nights

    Our only criticism is that the drinks and the food served around the pool (particularly alcoholic drinks) were really expensive - even for a luxury place.

    Fantastic locale. Lovely hotel, friendly staff who tried really hard to please. Luxurious hotel but with out the snooty attitude found in other luxurious places. Near to the beach, lovely garden and indoor and outdoor pool.

    Stayed in August 2017

  • Reviewed: 15 August 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Garden View - Golf Wing (2 Adults + 1 Child)
    • Stayed 8 nights
    • Submitted via mobile

    The place is amazing, just near the beach, even in top season you will have chairs and shade on the beach on the hotel area. The service is great and all the staff very helpful and friendly. They will help to book restaurants, they are always available. We returned this year again after having been there two years ago. We were traveling with our 4 children from 19 to 9, and it was perfect.

    Stayed in August 2017

  • Reviewed: 12 July 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Garden View - Golf Wing (2 Adults + 1 Child)
    • Stayed 2 nights

    I thought that a few of the staff we met were unfriendly and condescending but all the rest were absolutely lovely.

    Beautiful property, lovely walks, close to beach, delicious breakfast, comfortable room ....

    Stayed in July 2017

  • Reviewed: 2 June 2017

    • Leisure trip
    • Group
    • Double or Twin Room with Garden View - Golf Wing (2 Adults + 1 Child)
    • Stayed 10 nights
    • Submitted via mobile

    The facilities, cleanliness, breakfast and most importantly the helpful, friendly and extremely courteous and professional staff in every department made the holiday a really enjoyable one. Would love to return.

    Stayed in June 2017

  • Reviewed: 30 May 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    I booked on behalf of myself 3 double rooms and was very surprised that upon check in the hotel insisted they only expected 3 guests and an extra charge was demanded, I have emailed booking.com but received no reply

    Stayed in May 2017

  • Reviewed: 15 May 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Garden View - Golf Wing
    • Stayed 5 nights
    • Submitted via mobile

    Being so far away from town/shops with only one free shuttle bus. Taxi prices to get anywhere else from the hotel.

    The staff friendliness and cleanliness

    Stayed in April 2017

  • Reviewed: 17 April 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View - Lagoon Wing
    • Stayed 6 nights
    • Submitted via mobile

    Honestly cannot think of anything

    The staff are extremely friendly and professional. Being able to walk straight onto the nature reserve from the hotel was wonderful. The pool staff run around making sure they find you a sun lounger and towels. Poolside service very efficient. Food excellent! The views, especially sun set are amazing.

    Stayed in April 2017

  • Reviewed: 2 April 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Garden View - Golf Wing (2 Adults + 1 Child)
    • Stayed 5 nights

    Most amazing holiday, the staff was exceptional, kind caring and so good with chirdren. Spa, indoor heated pool, restaurants and bars plus a very short walk to nature reserve and the beach made it so easy with young children. The hotel really took care of us and made us feel special.

    Stayed in March 2017

  • Reviewed: 1 November 2016

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Maybe you could have more rooms with a walk-in shower.

    The staff was excellent and the food as well! The beds were very comfortable and it's just lovely to have breakfast on the terrace and to be able to walk for the beach!

    Stayed in October 2016

  • Reviewed: 10 October 2016

    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The air conditioning in the room was awful, the engineer did attend to it twice, and suggested that the room was 16 degrees but it definitely was not the case resulting in two very uncomfortable nights sleep

    The staff were amazing, very welcoming and very accommodating

    Stayed in October 2016

  • Reviewed: 26 September 2016

    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 11 nights
    • Submitted via mobile

    Interpretation of what constitutes a SEA view room needs to be clear in the brochure and at the check-in desk!

    Excellent bedroom, all staff were cheerful, always helpful to ensure we were happy and content. The hotel was situated in a very beautiful part of the Algarve.

    Stayed in September 2016

  • Reviewed: 18 September 2016

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View - Golf Wing
    • Stayed 7 nights

    The rooms are a little dated in decor, and everything was quite a bit away (shops etc), so you have to either hire a car or get the hotel taxis.

    The hotel was lovely, great comfy bed, lovely balcony area, nice pool area, the staff were amazing and the breakfast was really good, with great coffee!

    Stayed in September 2016

  • Reviewed: 25 August 2016

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View - Lagoon Wing (2 Adults + 1 Child)
    • Stayed 4 nights

    We would have liked a walk in shower

    Very comfortable hotel ,and the staff were excellent . Very comfy beds etc,very little to dislike about the hotel, position was excellent ,and we will being back very soon.

    Stayed in August 2016

  • Reviewed: 11 July 2016

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View - Golf Wing
    • Stayed 7 nights

    Not a thing

    It was totally excellent. Great location. All the staff were extremely helpful, and always friendly. Spotlessly clean and tidy. A total 10 out of 10 for everything

    Stayed in July 2016

  • Reviewed: 26 June 2016

    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 5 nights

    Wireless internet connection oftentimes dropped. It would come back in a few seconds or a few minutes but for the price of the hotel that should be better.

    The entire scene is great! The food is wonderful, especially lunch and dinner. It is only a 15-minute walk to the beach and there are umbrellas and chairs there for you.

    Stayed in June 2016

  • Reviewed: 23 June 2016

    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 3 nights

    The restaurant waiter was dismissive when we asked if we could have the snack menu on the last night of our stay, he did not even bother to address me directly, I found that to be bad manners

    Everything just flowed

    Stayed in June 2016

  • Reviewed: 17 May 2018

    • Leisure trip
    • Group
    • Double or Twin Room with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Nik

    Always lives up to expectations

    Stayed in May 2018

  • Reviewed: 9 May 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Lovely location, great staff, very comfortable rooms and beds

    Stayed in May 2018

  • Reviewed: 7 May 2018

    • Leisure trip
    • Group
    • Double or Twin Room with Garden View - Golf Wing
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Excellent rooms - all faciluties you need

    Stayed in May 2018

  • Reviewed: 30 April 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View - Golf Wing (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted via mobile

    You need to change the omelette making system !! And the chief needs to smile 😊 Sorry

    The staff are always so so acoomadating & freindly

    Stayed in April 2018

  • Reviewed: 9 April 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View - Golf Wing (2 Adults + 1 Child)
    • Stayed 4 nights

    Dinner restaurant a bit pricey for quality.

    Big comfortable bedroom. Large choice breakfast. Quiet and relaxing.

    Stayed in April 2018

  • Reviewed: 26 March 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View - Golf Wing
    • Stayed 6 nights
    • Submitted via mobile

    Nothing.

    We especially liked the breakfast buffet.

    Stayed in March 2018

  • Reviewed: 1 March 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View - Golf Wing (2 Adults + 1 Child)
    • Stayed 4 nights

    the stormy weather..but not much you can do about that

    great location ..very friendly staff and a very good break for my wife and me.

    Stayed in February 2018

  • Reviewed: 18 February 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Garden View - Golf Wing (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted via mobile

    The staff were kind and polite

    Stayed in February 2018

  • Reviewed: 10 October 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 5 nights

    decor is dated. bathrooms old fashioned

    Stayed in October 2017

  • Reviewed: 15 August 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View - Lagoon Wing
    • Stayed 3 nights

    loved everything

    beds were lovely. Staff were so friendly. Fabulous breakfast.

    Stayed in August 2017

  • Reviewed: 9 August 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Garden View - Golf Wing
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in August 2017

  • Reviewed: 7 August 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Great staff Beaches were Fantastic

    Stayed in August 2017

  • Reviewed: 21 July 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View - Golf Wing (2 Adults + 1 Child)
    • Stayed 5 nights

    The air con in our room didn't work properly and the room smelt of smoke inspite of having booked a no smoking bedroom

    Stayed in July 2017

  • Reviewed: 5 July 2017

    • Leisure trip
    • Group
    • Double or Twin Room with Sea View (2 Adults + 1 Child)
    • Stayed 6 nights
    • Submitted via mobile

    Vue of ocean

    Everything

    Stayed in July 2017

  • Reviewed: 1 July 2017

    • Couple
    • Double or Twin Room with Sea View (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted via mobile

    The room , i payed for sea view , but they gave me other thing

    Stayed in June 2017

  • Reviewed: 29 June 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Garden View - Golf Wing
    • Stayed 3 nights

    It was cloudy for a few hours !!!!

    Went with daughter son in law and 2 grandchildren 19 and 21 years we all had a great time.

    Stayed in June 2017

  • Reviewed: 28 June 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 4 nights

    Bathroom a bit dated and small. shower over bath is poor for a 5* hotel. Needs to be a separate shower cabinet

    Stayed in June 2017

  • Reviewed: 7 June 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View - Lagoon Wing
    • Stayed 1 night

    The rudest receptionist we have ever come across.

    Stayed in June 2017

  • Reviewed: 21 April 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View - Golf Wing
    • Stayed 3 nights

    First time we have stayed at the hotel it was excellent the staff first class nothing was to much trouble would stay again.

    Stayed in March 2017

  • Reviewed: 5 April 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 4 nights

    Nothing.

    Staff very professional, helpful and friendly. Position of hotel near beach and good for walking/relaxing. Lovely breakfast.

    Stayed in March 2017

  • Reviewed: 3 March 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Garden View - Golf Wing
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Staff very efficient and friendly. Could not do enough for us. Fabulous hotel in magnificent setting

    Stayed in March 2017

  • Reviewed: 16 November 2016

    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 6 nights
    • Submitted via mobile

    Bedroom doors that don't make a loud noise when closing

    Extra comfy bed and great view from the room

    Stayed in November 2016

  • Reviewed: 6 August 2016

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Garden View - Lagoon Wing (2 Adults + 1 Child)
    • Stayed 6 nights
    • Submitted via mobile

    Very Friendly staff, very well trained, nothing a problem....

    Stayed in July 2016

  • Reviewed: 7 July 2016

    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 5 nights

    Flight path slightly annoying !

    Cleanliness - staff friendliness - food was amazing

    Stayed in July 2016

  • Reviewed: 6 July 2016

    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View - Golf Wing (2 Adults + 1 Child)
    • Stayed 3 nights

    Nothing

    The location to the beach. The beautiful facilities.

    Stayed in June 2016

  • Reviewed: 21 June 2016

    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Tranquil property in idyllic setting

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 28 March 2016

    • Leisure trip
    • Couple

    Outdated room deco but progress on that is already going on.

    The little details to make our stay more comfortable I. E. Complementary fruit. Water . Port. Robe and slippers WiFi

  • Reviewed: 24 August 2015

    • Leisure trip
    • Couple

    Hotel very very tired, we went there 25 years ago and it is still the same 25 years on. Wifi so slow virtually doesn't work.

    food excellent, staff helpful but completely messed up a dinner booking and left us with no dinner booking at the last minute! Great location

  • Reviewed: 20 August 2015

    • Leisure trip
    • Family with young children

    Nothing all was excellent

    The staff were excellent and attention to detail very good, nothing was too much trouble, no issues I did unfortunately leaves granddaughters pocket money in a travel money envelope in the room.

  • Reviewed: 2 August 2015

    • Leisure trip
    • Couple

    While many staff members were friendly most were dour, unhelpful and never smiled or gave any sign that their salaries were being paid by the guests. Also the gym is awful and the hotel generally needs some investment. Prices were outrageous

    location

  • Reviewed: 23 July 2015

    • Leisure trip
    • Couple

    I think the rooms could be modernised slightly as they are now starting to look quite dated. Stayed here a few times and this along with a new gym were the things I thought needed improving each time.

    Pool, beach, tennis courts and service from staff.

  • Reviewed: 10 May 2015

    • Leisure trip
    • Family with young children

    Probably room furniture could be better or newer, but we didnt feel to bad the older disgn, due to other good impressions and experience.

    Location, super friendly and helpfull stuff

  • Reviewed: 30 April 2015

    • Leisure trip
    • Couple

    A little too close to the airport. Distance from cafes and restaurants. Decor of dining areas in need of updating...

    Professionalism and friendliness of staff.

  • Reviewed: 25 May 2016

    • Leisure trip
    • Couple

    GREAT LOCATION COOL ENVIRONMENT FRIENDLY SERVICE CONFORTABLE ROOM

  • Reviewed: 15 May 2016

    • Leisure trip
    • Couple

    Nothing

    The friendliness of the staff and attention to detail.

  • Reviewed: 24 April 2016

    • Leisure trip
    • Family with older children

    The staff is very helpful and friendly! The restaurant prepares excellent food for lunch and dinner and also the staff is very friendly!!!

  • Reviewed: 24 February 2016

    • Leisure trip
    • Couple

    Nothing

    The staff are excellent

  • Reviewed: 17 February 2016

    • Leisure trip
    • Family with older children

    such helpful staff. beautiful walks from the front door. Not much going on in February for the kids but staff not to blame for that

  • Reviewed: 14 February 2016

    • Leisure trip
    • Family with older children

    restaurant

    Comfort

  • Reviewed: 4 October 2015

    • Leisure trip
    • Couple

    Service was amazing.

  • Reviewed: 15 September 2015

    • Leisure trip
    • Group

    Your bath room, too small and the lack of stand alone shower.

  • Reviewed: 12 September 2015

    • Leisure trip
    • Couple

    Nothing to report

    The hotel staff made it a very welcoming experience. We hope to be back there next year

  • Reviewed: 20 August 2015

    • Leisure trip
    • Couple

    Top floor room under restaurant terrace Was noisy with scraping chairs

    Great location to beach and beauty spots Shops and golf

  • Reviewed: 17 August 2015

    • Leisure trip
    • Family with young children

    good location friendly staff good facilities

  • Reviewed: 28 July 2015

    • Leisure trip
    • Couple

    Not enough times or routes by the courtesy coach.

    Quiet

  • Reviewed: 28 July 2015

    • Leisure trip
    • Couple

    Unique location; splendid staff and very good premises. may have to be improved here and there in a couple of years

  • Reviewed: 27 July 2015

    • Leisure trip
    • Family with older children

    Portuguese luxury at its best.

There are also 29 reviews without text. These impact the overall review score.

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