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Reviews of Hotel Santa Cruz 3 stars

Rua José Pedro Lopes, 2560/498 Santa Cruz, Portugal

#7 of 9 hotels in Santa Cruz

Guests' Choice

Review score

Based on 292 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7

  • Location

    8.3

  • Facilities

    6.7

  • Staff

    7.8

  • Value for money

    6.8

  • Free WiFi

    6.2

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Showing 1 - 33

  • Reviewed: 28 August 2017

    6.7
    An *ok* hotel... Good location, clean rooms, good wifi. But a bit overpriced, in my opinion.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Breakfast was pretty basic, but still ok. Balconies and windows don't have any interesting view. The TV in our room was pretty ancient. Receptionist was a bit clumsy.

    Location is very good - at the center of Santa Cruz. Close to the beaches as well. Rooms and bathrooms were acceptable - clean enough. Wifi was free and fast enough for basic browsing/skype/facebook. Bed was big, comfortable and clean.

    Stayed in August 2017

  • Reviewed: 22 August 2017

    7.9
    Simple but nice
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 11 nights

    Personally I would like some vegetables for breakfast. Quite long way from the airport (about an hour by car that you need to rent or book a taxi, difficult public transport - you need to change). Very windy place, sometimes it's even cold in summer, especially in the evening (take warm clothes with you). It would be a good idea to have a windbreak in a hotel room. Buy one on the first day - you won't regret.

    The staff is definitely nice and helpful. Simple breakfasts (cheese and ham, milk and cereals, jam and honey). Clean rooms although bathrooms need renovating. Delicious dinners (soup, main course - one of the three, dessert) and great waiter! Close to the beach (about 5 minutes walk), close to the surfing school (about 10 minutes). Beautiful city, small and friendly, with lots of cafes, not many foreign tourists, great place for walking - wonderful promenades. Fantastic beach - wide and sandy. Spectacular views - rocks in the ocean.

    Stayed in August 2017

  • Reviewed: 17 August 2017

    5.0
    We will likely not return to this hotel. The owners need to invest and update it before we
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Our room was terrible. First thing we noticed upon entering the room was the big dip in the bed. Bathroom shower was in need of work. We went to the manager and requested a room change. We were offered another room, however after checking into it discovered the air conditioner was not working, the cable vision wire was ripped off the wall and the electrical cover in the living Rea was dangerously loose.

    The manager and staff were excellent, they dealt with our concerns as best as they could.

    Stayed in August 2017

  • Reviewed: 27 June 2017

    8.3
    Great location and friendly staff
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights

    Unfortunately the bed was a bit hard for me and there was very little choice for Breakfast and no hot selection.

    The staff are really friendly and very helpful. Made us feel very welcome and teh fact that there is parking at the back of the hotel is a major bonus.

    Stayed in June 2017

  • Reviewed: 29 September 2016

    3.3
    Disappointed
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Not cleaned in ages. Few milimeters layer of dust on two glasses in bathroom. Smell of damp. Bathroom tiles not cleaned in ages. Breakfast was very poor too. I wouldn't recommend this place to anyone.

    There was a bed there, it had a roof and car park.

    Stayed in September 2016

  • Reviewed: 15 September 2016

    5.8
    We would not go there again
    • With a pet
    • Leisure trip
    • Couple
    • Luxury Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    This is a hotel that looks as though it is in terminal decline. Air con did not work, doors to the balcony were broken, staff did not look happy. The evening menu was very restricted so we only had breakfast in the hotel

    The room was large

    Stayed in September 2016

  • Reviewed: 2 August 2016

    6.3
    Good Location But Nothing Else
    • Leisure trip
    • Group
    • Double Room with Extra Bed
    • Stayed 2 nights

    The air-conditioner didn't work. The next day they moved us to another room. The air-conditioner worked in this room but the shower head was broken and the plug point in the bathroom didn't have power, which meant drying my hair without a mirror. The breakfast was basic and the same every morning. A little variety would have been welcome for those staying more than one day.

    The location was excellent - very close to the beach, restaurants, and shopping.

    Stayed in August 2016

  • Reviewed: 26 July 2016

    7.9
    Reasonable priced hotel in good location near to beach and shops
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 5 nights

    Bedroom basic without fridge or tea/coffee making facilities no restaurant for evening meals

    Good location good breakfast good bathroom with plenty of hot water at all times

    Stayed in July 2016

  • Reviewed: 16 July 2018

    8.3
    The cleaning, the staff, the location.
    • Leisure trip
    • Family with young children
    • Budget Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The cleaning, the staff, the location.

    Stayed in July 2018

  • Reviewed: 10 July 2018

    9.2
    Great breakfast, good location, comfortable room.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Great breakfast, good location, comfortable room. The hotel is on the Camino Portuguese route so it was perfect for us for a 1 night stay!

    Stayed in June 2018

  • Reviewed: 12 June 2018

    8.8
    All good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in May 2018

  • Reviewed: 29 May 2018

    10
    Ok
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything ok

    Stayed in May 2018

  • Reviewed: 26 May 2018

    7.1
    God stopover on way North
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    Location in a pedestrianised area

    Good Breakfast NIce staff

    Stayed in May 2018

  • Reviewed: 12 February 2018

    9.2
    Location Staff
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location Staff

    Stayed in February 2018

  • Reviewed: 7 November 2017

    7.5
    Very nice breakfast.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very nice breakfast. Big room with balcony.

    Stayed in November 2017

  • Reviewed: 2 November 2017

    10
    Good beach town
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Out of season very efficient warm good room bed breakfast very helpful and restaurants very close by

    Stayed in November 2017

  • Reviewed: 14 October 2017

    10
    Great stay
    • Leisure trip
    • Couple
    • Luxury Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Liked everything

    It was a good hotel, close to the beach and had great facilities, specially if you stay with a family.

    Stayed in September 2017

  • Reviewed: 29 August 2017

    10
    The bar zone is in the yard of the hotel!
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The bar zone is in the yard of the hotel! That's nice!

    Stayed in August 2017

  • Reviewed: 26 June 2017

    8.8
    nice place
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    I have not critical remarks

    good location

    Stayed in June 2017

  • Reviewed: 30 April 2017

    5.0
    Could have been better.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    Restaurant was available but food was available only for groups. Even hot water was charged.

    The surroundings were beautiful

    Stayed in April 2017

  • Reviewed: 14 April 2017

    6.7
    Nice place for a cyclist
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Terrible breakfast, undrinkable coffee

    Good location, very cyclist friendly

    Stayed in April 2017

  • Reviewed: 20 December 2016

    7.5
    Clean, and staff friendly
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    On the first day we didn't have any toiletries

    Clean, and staff friendly

    Stayed in December 2016

  • Reviewed: 28 July 2016

    7.9
    Wifi limited to lobby
    • Couple
    • Superior Double or Twin Room
    • Stayed 14 nights
    • Submitted via mobile

    Wifi limited to lobby

    Stayed in July 2016

  • Reviewed: 26 July 2016

    6.3
    Good location, tired hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Being so close to the main road...the Portuguese know how to party until 4am!

    Croissants tasty.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 12 September 2015

    8.8
    Everything actually in terms of needy things, and good...
    • Leisure trip
    • Couple

    Bed was missing a powerplug for phone charging. Also some noisy kids outside at night..but solvable..just close the balcony..althought that same door was a bit worn-out and faulty. And bathroom had leaking water from the ceiling on that exact room, warned staff hope they get that taken care off :), bit of a turn off with all the welcoming state everything was in.

    Everything actually in terms of needy things, and good breakfast! And a good bed indeed! Also really near to the beach and good barbecue places, you are on the center street so..yea..whats there not to like? Bottom line, good spot, good in everything..just had some bad luck on charging the phone..hopefully next time i geta room were the powerplug is indeed near the bed.

  • Reviewed: 12 August 2015

    8.3
    The location was great.
    • Leisure trip
    • Family with older children

    Breakfast was quite bad. Bread was okay and fresh fruit. Coffe was good aswell. No eggs, no porrige. The ham and yoghurt = very low standard (uneatable). We bought our own ham and yoghurt.

    The location was great. Simple and clean hotel. Good WiFi in the reception. Hot water in the showers. Friendly hotel-staff. 4 minutes walk to the beach. 10 min walk to surf-center.

  • Reviewed: 3 May 2015

    10
    The staff was always welcoming, the breakfast was good,...
    • Leisure trip
    • Family with young children

    It was a bit cold in the room in the end of April.

    The staff was always welcoming, the breakfast was good, short distance to the beach and town centre.

  • Reviewed: 7 February 2015

    10
    It was a fantastic stay!
    • Business trip
    • Solo traveller

    Wlan just at the reception. it would like to have it in the room. no problem, if i had to pay for it!

    It was a fantastic stay! Quiet, like it is my wish! Very clean. Lovely People. I am going back the end of match!!! I just say " obrigado"!!!!

  • Reviewed: 17 May 2016

    6.7
    Very close to the sea and beautiful views
    • Leisure trip
    • Couple

    The place was just short of shabby.

    Very close to the sea and beautiful views

  • Reviewed: 10 March 2016

    7.9
    Friendly staffs
    • Family with older children

    No wi-fi in the rooms and very poor wi-fi in the lounge.

    Friendly staffs

  • Reviewed: 14 June 2015

    10
    Staff were so kind.
    • Leisure trip
    • Family with older children

    Staff were so kind. The male staff helped me to copy the E-ticket^^ The room was large, comfortable, and clean.

  • Reviewed: 17 April 2015

    9.6
    Lovely clean room
    • Leisure trip
    • Couple

    Did not get a spa bath in the room as booked as we were told a previous visitor decided to stay longer

    Lovely clean room

  • Reviewed: 3 March 2015

    7.9
    - great location,
    • Business trip
    • Couple

    - poor TV service

    - great location, - friendly stuff,

There are also 17 reviews without text. These impact the overall review score.

Showing 1 - 33

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