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Reviews of Vila Gale Collection Douro 4 stars

Lugar dos Varais - Cambres, 5100-426 Lamego, Portugal

#7 of 10 hotels in Lamego

Guests' Choice

Review score

Based on 507 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    7.7

  • Free WiFi

    9

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Showing 1 - 39

  • Reviewed: 28 February 2018

    • Leisure trip
    • Group
    • Twin Room with River View
    • Stayed 1 night

    Although we visiting during a very rainy two days, it was obvious that the view from the rooms and the comfort of the veranda on a sunny day would be fantastic! The beds were very comfortable and the staff exceeding all of our expectations!

    Stayed in February 2018

  • Reviewed: 16 October 2017

    • Leisure trip
    • Solo traveller
    • Twin Room with River View
    • Stayed 2 nights

    What a beautiful property and room! Staying here was a treat. Service was great, the rooms were large and comfy, and I enjoyed using the pool and hot tub. I didn't want to take the car out after checking in, and walking into town was easy and scenic.

    Stayed in October 2017

  • Reviewed: 19 September 2017

    • Leisure trip
    • Couple
    • Family Room with River View
    • Stayed 3 nights
    • Submitted via mobile

    The hotel seemed to be a little short staffed in the bar and dining room area. Quite difficult to locate someone to serve you on occasions.

    Generous size room with large comfy beds and pillows. Good night sleep, no noise outside or in the hotel. Lovely outside terrace for early evening cocktail.

    Stayed in September 2017

  • Reviewed: 4 September 2017

    • Leisure trip
    • Family with young children
    • Twin Room with River View
    • Stayed 1 night
    • Submitted via mobile

    Pillows very uncomfortable, room and building smelly, had to carry suitcases inside. Sheets and towels very thin. For the price paid 180 EURO you would expect a lot more. Room carpet very dirty and smelly.

    Stayed in September 2017

  • Reviewed: 22 July 2017

    • Leisure trip
    • People with friends
    • Twin Room with River View
    • Stayed 2 nights
    • Submitted via mobile

    Lovely hotel , great view over River Duoro, breakfast excellent,staff very helpful..Wine from their own vineyard was super , and a a free bottle on your first evening.

    Stayed in June 2017

  • Reviewed: 21 June 2017

    • Leisure trip
    • Family with young children
    • Family Room with River View
    • Stayed 1 night

    the garage is extremly narrow, full of pillars and very dificult to navigate, better to stay outside on the road

    Everything ok. but location a bit off centre of things

    Stayed in June 2017

  • Reviewed: 8 May 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    Not much, other than the fact that the hotel feels a bit soulless and impersonal.

    The bedrooms are very spacious and have all the basic equipment one would expect, even though the decoration is somewhat impersonal. Staff are very courteous and always willing to help, and the swimming pool and jacuzzi are great to cool off after a hot day. We enjoyed the restaurant, which boasts a short but creative menu and a good list of local wines. Breakfast was good, without being exceptional. The highlight, of course, is the location, and the great views from most bedrooms! The hotel is very close to the footbridge over the Douro and into Régua: excellent if you are exploring the region without a car!

    Stayed in April 2017

  • Reviewed: 4 May 2017

    • Leisure trip
    • Group
    • Family Room with River View
    • Stayed 2 nights
    • Submitted via mobile

    The hotel smells, they claim the smell is from the river but there is no smell outside Staff, except for front desk, doesn't speak English. Breakfast is included, however is you want eggs or omelette you need to order from the menu The room are ugly with the black carpet, the bathrooms have been remodeled but have the old type hair drier. You need to hold a button to dry your hair. The water pressure is low Parking is outside on the street, park anywhere you want. There is no valet or staff to help with the luggage Overall, it should be about 2 star hotel and should be a lot less expensive.

    Great location

    Stayed in May 2017

  • Reviewed: 10 October 2016

    • Leisure trip
    • Couple
    • Twin Room with River View
    • Stayed 1 night

    Room too big and not cosy. There is not a full body mirror in the room (not even on the closet). Maitress was too soft, in terms of the bed linen in the bed there was only the duvet there was not a up bed sheet. Breakfast the tables were not very clean.

    The hotel location is really good.

    Stayed in October 2016

  • Reviewed: 30 June 2016

    • Leisure trip
    • Couple
    • Twin Room with River View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The refurbished rooms are sensational as are the staff. Manager Vasco and front of house Paolo couldn't have done more for us. We would strongly recommend this establishment above many others we have visited in the Douro Valley.

    Stayed in June 2016

  • Reviewed: 1 March 2018

    • Leisure trip
    • Group
    • Twin Room with River View
    • Stayed 1 night
    • Submitted via mobile

    The water temperature in the swimming pool could be much warmer, couldnt be there more than 15min

    The toilet size and bed comfort

    Stayed in February 2018

  • Reviewed: 2 January 2018

    • Leisure trip
    • Group
    • Twin Room with River View
    • Stayed 1 night

    Clean, comfy and spacious room to accommodate 3 of us. Dinner at the restaurant was good. Great breakfast spread. Helpful staff.

    Stayed in December 2017

  • Reviewed: 11 December 2017

    • Leisure trip
    • Family with young children
    • Twin Room with River View
    • Stayed 2 nights
    • Submitted via mobile

    Very comfortable beds, lovely bathroom and enjoyed use of pool and spa. Close to numerous quintas. Great breakfast.

    Stayed in December 2017

  • Reviewed: 13 October 2017

    • Leisure trip
    • Couple
    • Family Room with River View
    • Stayed 3 nights
    • Submitted via mobile

    Location of this hotel is ideal for visiting the surrounding area

    Stayed in October 2017

  • Reviewed: 10 October 2017

    • Leisure trip
    • Group
    • Twin Room with River View
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Great views from our rooms

    Stayed in October 2017

  • Reviewed: 8 October 2017

    • Leisure trip
    • Couple
    • Twin Room with River View
    • Stayed 2 nights

    The staff and the size of the room. The location. And of course, the view!

    Stayed in September 2017

  • Reviewed: 8 September 2017

    • Leisure trip
    • Couple
    • Twin Room with River View
    • Stayed 3 nights
    • Submitted via mobile

    All good.

    Very good all up and the location provided an easy stroll into Regua.

    Stayed in September 2017

  • Reviewed: 28 August 2017

    • Leisure trip
    • Family with young children
    • Family Room with River View
    • Stayed 1 night
    • Submitted via mobile

    O tempo de espera no restaurante que é muito longo

    A vista

    Stayed in August 2017

  • Reviewed: 21 August 2017

    • Leisure trip
    • Group
    • Twin Room with River View
    • Stayed 2 nights

    Excellent location. Friendly staff.

    Stayed in August 2017

  • Reviewed: 14 August 2017

    • Leisure trip
    • Couple
    • Twin Room with River View
    • Stayed 3 nights

    loud children at the pool. Menu is a bit too limited. All the same every day

    Graet view. Graet location

    Stayed in July 2017

  • Reviewed: 2 August 2017

    • Leisure trip
    • Family with young children
    • Family Room with River View
    • Stayed 3 nights
    • Submitted via mobile

    Excelente Staff

    Stayed in July 2017

  • Reviewed: 19 July 2017

    • Leisure trip
    • Couple
    • Twin Room with River View
    • Stayed 2 nights

    More food options in restaurant on site

    Lovely hotel! Comfortable, great location, nice staff!

    Stayed in July 2017

  • Reviewed: 18 July 2017

    • Leisure trip
    • Couple
    • Twin Room with River View
    • Stayed 2 nights

    Temperature of the hotel. It was to hot inside

    Room size, location and staff

    Stayed in July 2017

  • Reviewed: 15 June 2017

    • Leisure trip
    • Couple
    • Twin Room with River View
    • Stayed 1 night
    • Submitted via mobile

    No AC . Very poor

    The view and the staf

    Stayed in June 2017

  • Reviewed: 7 October 2016

    • Leisure trip
    • Couple
    • Twin Room with River View
    • Stayed 4 nights
    • Submitted via mobile

    Relaxed atmosphere and staff extremely friendly and helpful

    Stayed in October 2016

  • Reviewed: 16 September 2016

    • Leisure trip
    • Couple
    • Twin Room with River View
    • Stayed 3 nights
    • Submitted via mobile

    Staff, room size, terrace, food

    Stayed in September 2016

  • Reviewed: 7 September 2016

    • Leisure trip
    • Group
    • Twin Room with River View
    • Stayed 1 night

    There was no air condition in the rooms and in most areas of the hotel

    Stayed in September 2016

  • Reviewed: 21 August 2016

    • Leisure trip
    • Family with older children
    • Family Room with River View
    • Stayed 1 night
    • Submitted via mobile

    Beautiful hotel and scenery, excellent service!

    Stayed in August 2016

  • Reviewed: 2 August 2016

    • Leisure trip
    • Family with young children
    • Family Room with River View
    • Stayed 1 night
    • Submitted via mobile

    No outdoor pool

    Fantastic view

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 May 2016

    • Leisure trip
    • Couple

    Fewer noisy kids (but that's Portugal and her child-friendly culture).

    Staff (especially the reception team) absolutely 100% in terms of attitude and helpfulness. Brilliant!

  • Reviewed: 1 May 2016

    • Leisure trip
    • Family with older children

    The parking situation is a bit tough as you need to park in front of the hotel (for free) or in the underground parking (fee and limited availability). But we always found a space to park, it may however be different in high season.

    The hotel is very nicely situated if you want to experience the Douro valley. The staff was extremely helpful, friendly and attentive. For example, as our room was not yet ready when we arrived, we were offered a free drink at the bar. Also for dinner and breakfast the service of the staff is really extraordinary. For dinner there exists a half board option for a fixed price and you can eat a three course menu. Drinks are extra. The other option is a la carte. The food was very good. The rooms are in very modern style as is the rest of the hotel.

  • Reviewed: 4 January 2016

    • Leisure trip
    • Couple

    Very few beds for couples Music in the hall and corridors could be heard from the bedroom from 7 am Quality of the food in the restaurant was not excellent

    The room view was amazing Good infrastructures with spa Nice deals with restaurant, bar and spa

  • Reviewed: 18 August 2015

    • Leisure trip
    • Solo traveller

    Wonderful hospitality, free welcome drink, free bottle of wine with second meal at restaurant, helpful and friendly staff. A beautiful room with a view over the river. Great balcony to relax on. Fantastic food at the restaurant and good cocktails.

  • Reviewed: 2 July 2015

    • Leisure trip
    • Couple

    Must fix the american express acceptance issue. It seems a gale chain issue and not just this one.

    Clean rooms. Wonderful view of the Douro River. Very friendly staff.

  • Reviewed: 29 June 2015

    • Leisure trip
    • Couple

    Open only 20 days when we arrived they were trying very hard to make everything work but still had some kinks to work out- one front desk clerk was not very helpful, the hot tub was not hot, the pool attendant was not at the pool, the sign suggested using the phone to "dial 9" for assistance but no one answered the phone......

    Nice room, balcony, setting and location. Very nice, very helpful manager.

  • Reviewed: 2 May 2016

    • Business trip
    • Couple

    General ambience

  • Reviewed: 26 March 2016

    • Leisure trip
    • Couple

    Beautiful views, a warm welcome too in the hotel

  • Reviewed: 1 October 2015

    • Leisure trip
    • Couple

    Excellent red wine needed needed larger glasses.

    Relaxing setting and very welcoming and efficient staff

  • Reviewed: 2 August 2015

    • Leisure trip
    • Group

    Wi-Fi

    Spatious Room, excellent location on the River, excellent SPA and breakfast

There are also 27 reviews without text. These impact the overall review score.

Showing 1 - 39

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