“everything is perfect!!!!! We appreciate Rachel Yang, Niall and Wendy in Horizon Club, their sweet and professional help is very impressive and make our remarkable staying in Shanghai this time. Pudong Shangri-la will be our best choice always!!!”
“Very friendly staff, the Restaurant chef Jim who specially made won ton soups for us, Yana the waitress was really nice. Coke and Zero from the concierge went out their way to assist with bookings and luggage storage as well as directing cabs to the door to save our trouble.”
“I loved the view from my window on the 15th floor and the hotel was very well placed to get around with a convenience store almost opposite as well as lovely boutique shops, coffee bars, parks and restaurants all nearby. One of the most important things, however, was their customer service which was brilliant. Rain Shi the manageress on duty on two occasions sorted out my problems so well, buying me medicinal plasters for my bad back and sciatica brought on by the long flight, and the next day solved my online check-in difficulties for my next internal flight. I don’t know how I would have managed without her help. I particularly enjoyed the very comfortable pillows, especially helpful propping me up in bed!”
“Room was clean and spacious. Staff was so kind and helpful, they even booked my transfer, not just to the airport but even in town for an event. Breakfast was tasty.”
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