“Breakfast was served to the table, with a choice of eggs or porridge, and came with bread etc. The breakfast room is quite grand and the service was quick and efficient even when there was a large tour group there. The room was large enough for a single and fairly quiet considering a main road runs along the front. It was only a 20-25 mins walk from the main shopping mall and archaeological park, with some nice cafes 5 minutes away. The room offered a mini-bar. One staff member was particularly helpful with booking on-travel; it's important to have Google translate available as few people speak English.”
“The hotel is run by a lovely family. They spoke English and it helped me a lot.
The room was clean and comfortable. I had the New York room. The reflective ceiling was fascinating.
Mansur took me on a historical tour of the city. I could visit places that are inaccessible by public transport. I'm really thankful to him. I also learnt a lot about the various cultures in Kazakhstan through them.”
“It was the best place I stayed in Kazakhstan. Mansur and his wife were fabulously hospitable and made my stay at the hotel very special and went out of their way to arrange tours and transfers.”
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