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Reviews of Cocor Spa Hotel 4 stars

Str. Trandafirilor, 905550 Neptun, Romania

Review score

Based on 226 hotel reviews

6.9

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.5

  • Location

    7.7

  • Facilities

    6.9

  • Staff

    7.5

  • Value for money

    6

  • Free WiFi

    6.7

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Showing 1 - 34

  • Reviewed: 2 July 2018

    7.1
    Restaurant meal variety, employees from bar and restaurant,...
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted via mobile

    Room extremely small for a triple bed with 2 adults, one 9yo kid and 1y infant. Room daily cleaning could be done better (mainly cleaning the floor).

    Restaurant meal variety, employees from bar and restaurant, professional and positive.

    Stayed in July 2018

  • Reviewed: 17 September 2017

    5.8
    Close to the beach and down town.
    • Family with young children
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Bathroom was dirty...shower also full of mold and drain was clogged. The hotel needs to be upgraded...not a 4* at all.Staff not smiling...not ready for customer service and upselling of products.Sad...

    Close to the beach and down town.

    Stayed in August 2017

  • Reviewed: 29 August 2017

    7.5
    nice short holiday with the family
    • Leisure trip
    • Family with young children
    • Double or Twin Room (2 Adults + 1 Child)
    • Stayed 3 nights

    pool not cleaned, no more dedicated beach, limited variety of the food in restaurants, the rooms could use a rehabilitation

    relatively good location, nice apartment, nice personnel

    Stayed in August 2017

  • Reviewed: 24 August 2017

    5.8
    below my expectations
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 3 nights

    The extrabed was broken (but it was replaced the next night). The food was not varied enough. The bathroom was unpleasant (not worth even of a 3 stars hotel).

    The stuff was very friendly.

    Stayed in August 2017

  • Reviewed: 24 August 2017

    6.3
    - Room has good furniture, good bed and looks nice.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    - Bathroom is not that great, really cheap tiles and shower booth that is also not that clean. - Internet was very slow, unusable with netflix. - You are not allowed to bring food or drinks from outside the hotel (but I did :D). - Using the swimming pool costs extra. - At check-in I was not informed I had half board and that breakfast is until 10 o'clock. - There was a dead cockroach on the floor.

    - Room has good furniture, good bed and looks nice. - Central air conditioning is very good. - Breakfast is good, plentiful but kind of crowded during weekends

    Stayed in August 2017

  • Reviewed: 25 July 2017

    3.8
    Too expansive for the experience
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 6 nights
    • Submitted via mobile

    Allthough it is rated with 4*, this is definetly not worth it! Way too expensive for the experience! I found as rather poor the services, the maintenance of the hotel (allthough daily cleaned the rooms had visible wear&tear on walls and in the bathroom; persistent smells from the bathroom in the rooms, bathroom not fully restaured). Another example: the food offer allthough tasty very few options and very little variation ( both with the all included or a la carte menus). When ordering for example soups a la carte from the menu, they only had 1-2 soups out of the entire listed options (for 7 days)!! Not to mention the atitude of the staff - not unpolite, but definetly not customer friendly nor particularly helpfull. We payed for a room with an extra bed (200 more euros than the double room prices) which we had to ask for again after check-in, and moreover which came already destroyed (we could never use it during the staying and we found out that all the extra beds were broken!!)

    The location is a nice one - the quiet side of Neptun. Nice bar in the lobby of the hotel (fair prices, good quality).

    Stayed in July 2017

  • Reviewed: 6 June 2017

    5.0
    close to the beach
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    overpriced, the hotel is a 3 star hotel. the food options were limited in breakfast as well as dinner, no place at the pool due to people "booking" their places by putting a towel and showing up at 3-4 pm.

    close to the beach

    Stayed in June 2017

  • Reviewed: 26 September 2016

    10
    Great place to stay at the seaside. I would always return here!
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 4 nights

    Well... nothing I didn't like. Everything was just fine!

    The room was very nice and clean. The outdoor pool area looked fabulous and was very nice for basking in the sun or enjoying a drink by day or by night. The staff and the service were excellent. Overall I was very happy with my stay at Cocor Spa Hotel.

    Stayed in September 2016

  • Reviewed: 31 August 2016

    4.2
    The food was ok.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights

    The hotel is a 3 star at best not 4. Aircon not working in the room. Room not properly cleaned. The sun-beds at the beach are limited and "reserved" by other guests (and their own staff for some of the guests) early in the morning.

    The food was ok. The beach was very close. The pool was good to have.

    Stayed in August 2016

  • Reviewed: 29 August 2016

    2.9
    This is a 2 star hotel at best. I can only assume the Spa gives it a 4 star rating.
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Extremely Dirty Ill equipped - Almost everything you would expect in a 4 sear hotel is missing. The swimming pool is filthy This is NOT a 4 star hotel. I did not expect much for he money, but it was not even clean. DO NOT STAY AT THIS HOTEL. They claim 4 star and should even be offered 2 star in it's condition.

    Location Robert is a good staff member who tries to help. He is the only one.

    Stayed in August 2016

  • Reviewed: 13 August 2016

    3.8
    not recommended
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    -too expensive and not at all a 4 star hotel (max 3) -staff attitude from cleaning lady, reception and hotel shop (rude attitude when asking questions over products); -tiny room, old furniture and no proper air conditioning ( when we arrived it was not working and it was fixed only later in the evening but still can only use one fan mode from 3 mode available)

    location, spa, food

    Stayed in August 2016

  • Reviewed: 9 August 2016

    6.7
    Nice to see, probably first and last time
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    - broken child toys and sand not clean - child pool not clean - no much dinner choices - old bathroom shower

    - nice renovated room - they have large spa facility, but no time for that

    Stayed in August 2016

  • Reviewed: 7 August 2016

    5.0
    Nice staff.
    • Leisure trip
    • Family with older children
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Dirty swimming pool, smell in the bathroom, dirty rug by the bed, everything looking tired. Poor meals.

    Nice staff. The hotel, although not top notch at 4 stars, does the job. Difficult to travel to Constanta rail station or anywhere else. The hotel should have a shuttle service.

    Stayed in August 2016

  • Reviewed: 2 August 2016

    5.8
    Acceptable
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 9 nights
    • Submitted via mobile

    The elevater didn't works , the gardens didn' t look ok and the most important thing: the number of beds on the private beach is smaller than yours guests. The spa is amazing but the costs are hudge!!!

    I like the food, the outdoor pool is very clean, the staff is ok

    Stayed in August 2016

  • Reviewed: 5 June 2018

    7.1
    Wi-Fi , TV signal , some SPA procedures and invoicing
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Wi-Fi , TV signal , some SPA procedures and invoicing

    Stayed in June 2018

  • Reviewed: 23 August 2017

    9.2
    pillows;
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 4 nights

    pillows; fridge;

    Stayed in August 2017

  • Reviewed: 14 August 2017

    9.6
    Very nice place
    • Family with young children
    • Double or Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted via mobile

    Very nice place

    Stayed in August 2017

  • Reviewed: 30 July 2017

    5.4
    WIFI not working at all
    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    WIFI not working at all

    Stayed in July 2017

  • Reviewed: 5 June 2017

    6.7
    Very nice service, very attentive personnel
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Beddings are a little old

    Very nice service, very attentive personnel

    Stayed in June 2017

  • Reviewed: 6 September 2016

    6.7
    The food was bad.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The food was bad.

    Stayed in September 2016

  • Reviewed: 19 July 2016

    5.8
    Comfortable bed, close to the beach, good breakfast
    • Leisure trip
    • Family with older children
    • Double or Twin Room
    • Stayed 2 nights

    Slow Wifi, rooms do need a upgrade (including the bathroom)

    Comfortable bed, close to the beach, good breakfast

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 1 September 2015

    7.1
    The terrace, the pool and the fresh croissants and bread at...
    • Leisure trip
    • Couple

    We did not like the bed. It should have been a double bed but it was just 2 single beds joined together which kept sliding away from each other. The shower was not working but it was quickly fixed by the staff.

    The terrace, the pool and the fresh croissants and bread at breackfast.

  • Reviewed: 15 August 2015

    8.3
    The room was clean.
    • Leisure trip
    • Couple

    One of the girls from reception was rude when I showed her a price difference that occured from my booking on booking.com and their own exchange value.

    The room was clean. Towels were changed daily.

  • Reviewed: 4 August 2015

    4.6
    The hotel is very close to the beach, 2 min walking.
    • Leisure trip
    • Couple

    The rooms are small. You only have space to walk around the bed. With 2 trolley lying around there is really not much space left. We had a double room and specifically requested a bed with one matress when we booked. We got a twin bed. At first the lady at the front desk assured that we can change the room but then the next day someone else was at the front desk and told is that this was not possible anymore. Staff at front desk is not professional at all. In the bathroom the shower was leaking so that water was in the floor the entire time. They made some reparations that look terrible. The towels were changed daily but they also look pretty old. On one day the small towel had a big hole.

    The hotel is very close to the beach, 2 min walking. The beach bed is included in the price, for an umbrella you need to pay 4 euro. We only had breakfast which was good even though they serve the same food every day.

  • Reviewed: 14 July 2015

    4.6
    Location, tranquility, green area
    • Leisure trip
    • Couple

    Staff, no willingness to help you although young people "no" type of people Found hair in the shower not clean at all no real tv, a small pc monitor very dissapointing

    Location, tranquility, green area good breakfast

  • Reviewed: 7 July 2015

    6.3
    Booking and check-in check-out worked fast and flawlessly.
    • Leisure trip
    • Solo traveller

    No access to WiFi in the room. Way too expensive for the offered quality. Standard, prior to 1990 Hotel, small parking lot.

    Booking and check-in check-out worked fast and flawlessly. Friendly staff. Facilities looked ok, although somewhat cramped. Room in ok condition. Good bed.

  • Reviewed: 5 July 2015

    10
    Centru spa este extraordinar!
    • Leisure trip
    • Solo traveller

    In piscina acoperita din centrul spa, unde ar trebui sa fie zona de relaxare, este permis de anul acesta accesul copiilor.

    Centru spa este extraordinar! Recomand procedurile Rhythmic Hot stone si Scents of Hammam.

  • Reviewed: 28 June 2015

    6.3
    The quietness of the location,the fact that it wasn't a...
    • Leisure trip
    • Family with young children

    The problems with the payment system. The quality of some of the materials. The lack of air conditioning in bathroom.

    The quietness of the location,the fact that it wasn't a crowded place.

  • Reviewed: 2 June 2015

    6.7
    pool area is nice, breakfast & room.
    • Leisure trip
    • Couple

    am platit cu cardul consumatia de la restaurant, nu au gasit bonul de la card si sustineau in continuare ca nu am fi platit. din fericire am gasit bonul... dar acest gen de experienta este de neiertat! din orice punct de vedere... Puteau sa ofere un voucher de reducere pentru o urmatoare vacanta, orice... numai ca sa ne faca sa uitam de gustul amar. Inacceptabil!

    pool area is nice, breakfast & room. But it is not a 4* hotel... more like 3-3.5*.

  • Reviewed: 5 May 2015

    5.0
    the spa is really very nice.
    • Leisure trip
    • Couple

    the hotel is a low quality 3 stars, definitely not 4. the room was very small with old cheap furnitures and an old cheap bathroom. the minibar was empty and after our request was filled just one time (no refilled). the beds were horrible and the heating system was keeping us like in a sauna.

    the spa is really very nice. even with a quit small swimming pool all the services there are good. good restaurant with nice personnel

  • Reviewed: 23 August 2015

    7.9
    the staff:)
    • Leisure trip
    • Couple

    the staff:)

  • Reviewed: 16 August 2015

    6.7
    Nice spa!
    • Leisure trip
    • Couple

    Bad room condition.....

    Nice spa!

  • Reviewed: 4 August 2015

    3.3
    nothing, you should go to another hotel
    • Leisure trip
    • Family with older children

    very small rooms, old furniture and bathroom, smell dirty, poor breakfast, very expensive

    nothing, you should go to another hotel

  • Reviewed: 9 July 2015

    5.4
    staff-ul,locatia si parcarea
    • Leisure trip
    • Couple

    atitudinea uneia dintre doamnele de la receptie,camera mica si amenajarea

    staff-ul,locatia si parcarea

There are also 24 reviews without text. These impact the overall review score.

Showing 1 - 34

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