Reviews of Hacienda De Mare

Very nice view

Staff, room

Very nice location and exterior

It was damp and smelled of mould. There was no television and it was run down - it’s clear they are not maintaining the place and are letting it go to waste. And very expensive..

The location - effectively on the beach, close to the sea, away from the crowds. It was really a quiet and relaxing vacation. The concept of the property as a whole is very nice, however there are a few spots to improve on, as I will detail in the "what didn't you like" section. The terrace with plenty of confortable couches, amazing background music, bar and restaurant is the real deal - I could spend days just sitting there. We had the ground floor rooms with view to the terrace and sea, and they were Ok. What is missing though is a place to actually organize all your stuff, given that you're there for a few days and not just for a night. I'd add that. I didn't feel the need for a TV, the room did not have one but who needs a TV when you have the sea? Also a small closet or shelves in the bathroom would help a lot. The people at the Hacienda were kind and helpful and we had a very good interaction - a big thank you to all the staff.

I'd like to see a change in a few areas: - The breakfast: is ok, but lacks variety. You will find mostly the same food every morning. If you're not picky, you'll get away with it, but there could be more for vegetarians and maybe different things on different days. - The restaurant: a few items on the menu, but again nothing really for vegetarians. - The prices for the bar and food items - I really haven't been to the Black Sea shores for a long time but comparing to other locations abroad they seem to be very high.

Absolute outstanding location, terrace with decent selection of great quality on place opened till around 9 PM with superb music and staff - great value for money for a 3 stars property and the current rating clearly doesn’t make justice

Bathrooms would use bit of refreshment, Wifi poor signal

That is in the nature

That it felt like it‘s abandoned

The location is beautiful, the staff is nice and helpful, the rooms are ok although basic.

Although the existing staff is very nice and helpful, it looks like they would need more resources to keep the location more comfortable. I didn't like that there is no cleaning service during the stay, which in a location with sand brought in the rooms is highly required.

The facilities were not well maintained: no lights on the stairs and hallway at night, sun beds and umbrellas looked deteriorated, deserted aspect overall. Cleaning was very poor: we had to request the change of pillows because they were very smelly, used soap bars left in the shower, stained towels (just 2 big towels and one for the hands, even though we were 2 people). Very pricey food at the restaurant.

General setup

From the pictures and from a distance it looks very nice, the problem is when you get closer and enter the room. Everything is cheap, mattresses with holes, furniture worth two lei and minimal, insufficient for the functionality of a hotel room, a fridge, cheapest you can get, no TV, some small tables from Ikea, walls that will be finished with mortar and sand but look like an unfinished basement. The bathroom is also cheap with the cheapest consumables possible. The cleaning is with a broom on the floors, I don't think they saw a mop after each guest. So the appearance and utility of a "Student/cultural dormitory" with support services of a public toilet in the bus station. Breakfast is with Lidl and canned ingredients, with poor service, monosyllabic answers and restaurant prices with pretensions

The location was absolutely stunning, just steps from the sea, truly exceptional, and the coffee at the bar was outstanding.

Unfortunately, our experience was far from pleasant. We paid the full, non-refundable amount at the time of booking, but upon arrival the receptionist greeted us with indifference. When she finally decided to show us the rooms, she casually mentioned that one of them didn’t have a TV. When we asked for details, she claimed she had to return to reception because “other guests were waiting” – even though no one was there. Later, the TV from my room (shared with my wife) was taken and placed in the child’s room, where he was staying with his two grandmothers. To our shock, it was simply leaning against the wall, at risk of falling over with the slightest touch. My wife went back to reception to request it be fixed, and was promised it would be done the next day – which never happened. We essentially paid for a facility we never got to use. Cleanliness was also a serious issue. Throughout the entire stay, no one came to clean the rooms, and towels were only changed on the second-to-last day. The food was below mediocre and overpriced – thankfully, the restaurant next door saved us from going hungry. To make matters worse, in 3 out of 4 nights I was woken up by ant bites. While most of the staff were friendly, the receptionist’s attitude was openly disrespectful and left a very poor impression.

I really liked that the place is perfectly located right on the beach.

The value for money is not acceptable. This is a place where towels are not changed, no cleaning is done during the stay, the shower area in the bathroom was full of mold, and the fridge didn’t cool at all.