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Reviews of Hotel Phoenix 3 stars

Calea Aurel Vlaicu 267, 310375 Arad, Romania

#9 of 16 hotels in Arad

Guests' Choice

Review score

Based on 505 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.1

  • Location

    8.3

  • Facilities

    8

  • Staff

    8.9

  • Value for money

    8.4

  • Free WiFi

    8.6

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Showing 1 - 63

  • Reviewed: 16 July 2018

    10
    Great stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    This is the second stay here, the rooms seemed renovated. As i previous said, excelent conditions for the price paid, great location near the highway, they accept pets (big plus) for a fee paid per night. The room and the bath look new, everything is clean.

    Stayed in July 2018

  • Reviewed: 9 July 2018

    9.6
    Clean and quiet , very good for transit
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The hotel is located near the motorway in the quiet area where you can rest before or after a long drive. The staff îs very friendly and the rooms are very clean . It’s second time when I choose this hotel and I recommend this hotel if you are in transit.

    Stayed in July 2018

  • Reviewed: 25 June 2018

    9.2
    Very quiet, good breakfast, nice stuff, a very good place...
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very quiet, good breakfast, nice stuff, a very good place for a short stop on your way to another place. In near for highway , about 38 euro with breakfast and a minibar. A lot of parking lots . I recommend it ! 😎

    Stayed in June 2018

  • Reviewed: 21 June 2018

    6.3
    We rly like the breakfast.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    We book this hotel 1 room for 2 people. When we arive they say that we book for 1 person. At the ens they make us pay 5 euro more. The room is small and for hot water u need to w8 5-8 min.

    We rly like the breakfast.

    Stayed in June 2018

  • Reviewed: 10 February 2018

    7.1
    Undecided
    • Business trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I disliked the night shift. I have allergy and pillows with feathers were in my room though sent them a special request. Then went to reception and asked if they can give other pillows - they said none available except those and I asked at least small ones, and the guy advised should be some extra in the wardrobe. Went upstairs nothing extra was there, so slept without. Day shift was very nice, smiling and helpful. Maybe bad luck evening before ... And room had a small corner with mould, not very healthy for my allergies..

    The location is very good near border. Hotel facilities are good with hair drier and spare towels. Highly recommend breakfast - good variety and tasty.

    Stayed in February 2018

  • Reviewed: 28 January 2018

    10
    Excellent place to stay if you're passing through
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is located close to the city limit and it is perfect as a stop on your way in or out of Romania, as it has easy access to the highway and other roads. It is very good value for money and the staff it's keen on helping you with all your needs.

    Stayed in January 2018

  • Reviewed: 11 January 2018

    6.7
    breakfast ok
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    -the noise of heavy traffic on the road is disturbing;we could not sleep -on the first floor corridor there is a hard smell of oil frying

    breakfast ok

    Stayed in January 2018

  • Reviewed: 4 December 2017

    8.8
    Good option for over night stay in Arad.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was good but they did not replenish the buffet. Normally it is until 10:30 and at 10 (when we came down to eat) there were not many options left. They did offer to make a really big omelet (one is enough for 2 people) which was nice. No remote for the AC (wanted to start the heat as the room was not warmed before our arrival). Nevertheless, they started the heaters and it was ok in the end.

    Good room, although furniture a bit old. Got a spontaneous upgrade.

    Stayed in November 2017

  • Reviewed: 4 October 2017

    10
    Clean, comfortable and pleasant. I recommend!
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I enjoyed my stay at Hotel Phoenix. The room was clean, bed was comfortable and I had a very good night rest. Staff is very kind and helpful. Breakfast is also very good and fresh. I recommend!

    Stayed in October 2017

  • Reviewed: 10 September 2017

    6.7
    The location easy to find, open reception late at night,...
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately they didn't read any of my prior booking comments - allergy on feather. So reached very late at night and the pillows were of feathers which made my stay unpleasant Didn't bother asking for others as that would mean at least 30-40 mins loss of my sleep time.

    The location easy to find, open reception late at night, friendly staff

    Stayed in August 2017

  • Reviewed: 3 July 2017

    8.3
    Good value for money
    • Couple
    • Twin Room
    • Stayed 1 night

    If you plan to visit the city take into account that this property is not central. We really had nothing to complain about. If you have a car you can easily move around the city and stay here. If we are ever in Arad again we'll stay here for sure.

    We booked one room to be close to a wedding venue since we were in town just for one night to attend a wedding. The hotel is really nice, the staff was very friendly and the value for money was very ok. I've been to a 4* hotel in Bucharest that was way more expensive but was below this 3* hotel on so many levels. The room was clean and spacious enough and the bathroom was nice as well. All in all, it's what you would expect from any 3 star hotel.

    Stayed in July 2017

  • Reviewed: 2 July 2017

    5.0
    Good for 1 night
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There is no elevator, hotel not prepared for disabled people. Staircase stinks like something died overe there. Brunch a la buffet, but just look at it and you dont want to eat anything.

    Not bad internet connection, room was clean. Good food at restaurant a la carte. Specious car park. Staff speak english. There is a quite a few TV channels.

    Stayed in July 2017

  • Reviewed: 18 April 2017

    10
    nice hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Although the bathroom was clean, it needs to be renovated.

    The room was spacious, with a really big and comfortable bed. The staff was very kind. It was quite over the night and we could rest very well. The breakfast served at the hotel was rich, varied with many tasty dishes.

    Stayed in April 2017

  • Reviewed: 4 March 2017

    7.9
    Nice room, the desk was definitely a plus if you are doing...
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is in a busy area with a lot of traffic. The rooms could have been better sound-insulated.

    Nice room, the desk was definitely a plus if you are doing some work before going to sleep.

    Stayed in March 2017

  • Reviewed: 17 February 2017

    6.3
    Staff was top notch
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    The bathroom was dated and some woman's underwear was hanging from the back of the radiator. Normally i wouldn't mind, but the woman wasn't there anymore.

    Staff was top notch

    Stayed in February 2017

  • Reviewed: 16 September 2016

    5.4
    Needs a major renovation and culture shift
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The beds were very uncomfortable Really tight shower (didn't look very clean either) There are no elevators The AC unit barely works (doesn't work when you're not in the room & when it does work it takes several hours to cool down the room) There is no iron or iron board in the room and they will not bring you one if you ask. They will however iron your clothes for you and ruin them in the process. The cleaning staff will insist on opening the window in the room everyday and you will spend your evening chasing and killing mosquitos And the list goes on...

    The breakfast and restaurant food was good.

    Stayed in September 2016

  • Reviewed: 12 July 2018

    10
    Great room, excellent breakfast, free and safe parking
    • With a pet
    • Business trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Parking was safe, apartment very big, breakfast excellent and location perfect for traveling.

    Stayed in July 2018

  • Reviewed: 3 June 2018

    10
    I love it!
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Cleanliness and the idea of having a mini bar in the room

    Stayed in June 2018

  • Reviewed: 24 April 2018

    9.6
    Big rooms for the price
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Big spacious rooms Private parking Close to highway

    Stayed in April 2018

  • Reviewed: 16 April 2018

    10
    Cool place. Excellent performance/price ratio
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night

    Nothing to mention

    Nice and clean room. It was not towards the main road, so pretty silent. Comfortable bed.

    Stayed in April 2018

  • Reviewed: 5 January 2018

    8.8
    hotel de tranzit.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    hotel de tranzit. un fel de sep hotel

    Stayed in January 2018

  • Reviewed: 6 December 2017

    9.6
    Great for charging your batteries
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great stopover for a good night sleep

    Stayed in November 2017

  • Reviewed: 29 November 2017

    5.0
    This hotel is situated at periferique zone.
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms are need to be renovated.

    This hotel is situated at periferique zone. Good for tranzit.

    Stayed in November 2017

  • Reviewed: 26 November 2017

    7.5
    Little bit too intensive parfume of fabric softener used for...
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Little bit too intensive parfume of fabric softener used for curtains which was disturbing

    Stayed in November 2017

  • Reviewed: 26 October 2017

    10
    Wonderful overnight stay in an excellent hotel.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    All was good.

    Great restaurant. Best schnitzel I have ever had. Staff was warm and welcoming.

    Stayed in October 2017

  • Reviewed: 7 October 2017

    7.5
    -parcare
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    -saltea pat

    -parcare -aproape de autostrada -personal amabil

    Stayed in October 2017

  • Reviewed: 2 October 2017

    8.8
    a good place for a stopover,not far from shops,bars etc
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    a good,clean,comfortable hotel,great breakfast buffet,good wi-fi,good parking area,friendly and helpful reception

    Stayed in September 2017

  • Reviewed: 31 August 2017

    8.3
    Great comfort for a 3 star hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Hotel restaurant was closed during the weekend

    Great comfort for a 3 star hotel

    Stayed in August 2017

  • Reviewed: 25 August 2017

    8.8
    Location - close to A1 and next to OMV
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location - close to A1 and next to OMV

    Stayed in August 2017

  • Reviewed: 7 August 2017

    7.9
    A very good hotel overall
    • Business trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurant menu options

    Staff and location

    Stayed in August 2017

  • Reviewed: 31 July 2017

    9.6
    Great stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The pillows could be changed with others more comfortable :))

    Everything was new and clean in the hotel, the staff was very polite.

    Stayed in July 2017

  • Reviewed: 8 July 2017

    9.6
    Very good place to stay for short trips
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    the AC was a little noisy in my room

    Very positive experience, good restaurant, good parking, friendly staff.

    Stayed in June 2017

  • Reviewed: 2 July 2017

    9.2
    Helpfull staff, placed perfectly near highway exit, very...
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    The shower cabine a little bit demaged...

    Helpfull staff, placed perfectly near highway exit, very good breakfast, perfect quality/price ratio

    Stayed in July 2017

  • Reviewed: 9 June 2017

    10
    All of it
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    All of it

    Stayed in May 2017

  • Reviewed: 25 May 2017

    7.1
    Our room was the last one in the corner, and the WiFi signal...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Our room was the last one in the corner, and the WiFi signal was poor/ almost absent

    Stayed in May 2017

  • Reviewed: 23 April 2017

    7.1
    Phoenix Arad
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights

    okay for the money

    Location to the Business Park

    Stayed in April 2017

  • Reviewed: 14 April 2017

    7.1
    Large clean room.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No elevator. The shower cabin was worn. Eggs were cold.

    Large clean room. Warm. Many tv channels.

    Stayed in April 2017

  • Reviewed: 4 January 2017

    9.2
    Very large room.
    • Family with young children
    • Suite
    • Stayed 1 night

    Very large room. Very good breakfast with a lot of choice. Close to the highway. Staff very helpful and friendly.

    Stayed in January 2017

  • Reviewed: 10 November 2016

    8.3
    The helpfulness of the reception's peoples is great.
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night

    The helpfulness of the reception's peoples is great. The new style of the restaurant and the lobby is significant better :)

    Stayed in November 2016

  • Reviewed: 2 August 2016

    8.3
    Very good transit hotel
    • Solo traveller
    • Double Room
    • Stayed 1 night

    -nothing to complain about

    -clean room -friendly and helpful personal -good breakfast

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 May 2016

    8.3
    -Has a restaurant
    • Leisure trip
    • Couple

    -Needs some renovation -No elevator, so we had to carry our luggage on the stairs -During our 1 night stay, the security system had issues and the electronic keys were not functioning

    -Has a restaurant -Comfy bed -Cleanliness -Good location if it's chosen just as a traffic hotel

  • Reviewed: 14 February 2016

    7.9
    Excelent value for the money.
    • Leisure trip
    • Family with young children

    Breakfast can be much better. Quite far from town centre if used for a business trip for example or if intend to visit Arad

    Excelent value for the money. Have used hotel as a transit point. Travelled with two older children and one little baby. Very friendly staff, announced them we'll be late, they even served couple of beers even the bar was officially closed (morning time I found out the the mini bar in the room was full with drinks :) ).

  • Reviewed: 3 January 2016

    6.7
    Breakfast was ok .
    • Solo traveller

    The room need improvement. ..The bathroom Need more work and things to be fixed . Location need more advertise because took'me a while to find 'me... The room can not be rated as a 3 stars hotel room...

    Breakfast was ok ...

  • Reviewed: 15 November 2015

    8.8
    The staff was really at service and kind.
    • Business trip
    • Couple

    The building would need some refreshment.

    The staff was really at service and kind. We were delayed in our arrival and arrived very early in the morning but receptionist was there with big smile and we were in our room in no time.

  • Reviewed: 15 September 2015

    8.3
    The right location, when transiting.
    • Family with young children

    The rooms should be reconditioned (including shower cabin). The included breakfast should be improved (for example coffee quality). High rates for food in restaurant.

    The right location, when transiting. Large room, clean beds.

  • Reviewed: 6 September 2015

    6.3
    - the location is good for whoever is looking for a...
    • Leisure trip
    • Family with older children

    - poor breakfast - bad smell in the staircase - no elevator - not very clean

    - the location is good for whoever is looking for a one-night stay - 30% discount at the hotel restaurant for hotel guests - great food at the hotel restaurant

  • Reviewed: 26 May 2015

    7.9
    Helpfull staff
    • Business trip
    • Solo traveller

    Restaurant should be open later and not only till 10 PM as Arad is almost city on the border! Cigarette smell everywhere (even I am a smoker) Not very happy waitress in the morning

    Helpfull staff

  • Reviewed: 27 April 2015

    8.3
    Good accommodation, breakfast and helpful staff
    • Business trip
    • Solo traveller

    It's a good location for transiting to/from HU, otherwise it's rather far from city center when walking or sightseeing.

    Good accommodation, breakfast and helpful staff

  • Reviewed: 26 April 2015

    9.6
    It is located close to exit of town, if you need to stay...
    • Business trip
    • Solo traveller

    - the room is clean but there is a bad smell on the stairway

    It is located close to exit of town, if you need to stay here after a long trip then it is one of the best choice. - room was clean - free and secured parking - good prices in the restaurant - clients have discount for what you buy in the restaurant - relatively close to a shopping mall

  • Reviewed: 15 April 2015

    8.8
    This was the second time we spent a couple of nights in this...
    • Leisure trip
    • Couple

    We did not enjoy the noise from the outside, not from the cars passing by but the barking of stray dogs in the area. We also did not enjoy the noise from the inside, from our neighbor's room. In other words, the isolation is not great. Nevertheless we slept well.

    This was the second time we spent a couple of nights in this hotel and as the first time most things were perfect. We like the restaurant (the food is great), the hotel is not too far from the Hungarian border and 5 minutes away by car from Arad's center. The staff is nice and helpful. The hotel has a free parking lots, which is great.

  • Reviewed: 27 May 2016

    6.7
    No restaurant service as it was Orthodox Easter.
    • Leisure trip
    • Couple

    No restaurant service as it was Orthodox Easter.

  • Reviewed: 3 April 2016

    9.2
    Clean helpful staff
    • Business trip
    • Solo traveller

    Closer to city center

    Clean helpful staff

  • Reviewed: 20 March 2016

    7.5
    Breakfast ok.
    • Business trip
    • Solo traveller

    Breakfast ok.

  • Reviewed: 21 February 2016

    10
    Quiet location, very good restaurant and friendly staff.
    • Business trip
    • Solo traveller

    Quiet location, very good restaurant and friendly staff.

  • Reviewed: 26 January 2016

    6.7
    Smell in the hall
    • Leisure trip
    • Couple

    Smell in the hall

  • Reviewed: 10 December 2015

    7.9
    Large room;
    • Leisure trip
    • Group

    No elevator; Waitresses in restaurant were depressed/confused; Smoking in reception;

    Large room; Clean sheets;

  • Reviewed: 16 September 2015

    10
    Staff was very friendly and room was really nice
    • Business trip
    • Family with young children

    Staff was very friendly and room was really nice

  • Reviewed: 20 August 2015

    10
    Nice staff, good food, clean room.
    • Business trip
    • Solo traveller

    None.

    Nice staff, good food, clean room.

  • Reviewed: 9 August 2015

    10
    Friendly staff and very good food.
    • Leisure trip
    • Couple

    Friendly staff and very good food.

  • Reviewed: 28 July 2015

    8.3
    Rooms comfortable, great and helpful staff at reception.
    • Leisure trip
    • Family with young children

    Staff in restaurant need to improve

    Rooms comfortable, great and helpful staff at reception.

  • Reviewed: 14 July 2015

    6.7
    Proximity to the main road, easy to find location
    • Leisure trip
    • Family with young children

    could be cleaner...breakfast with a lot a choices but everything was lacking taste...

    Proximity to the main road, easy to find location

  • Reviewed: 5 July 2015

    9.2
    The receptionist was really getting out of his way to make...
    • Leisure trip
    • Couple

    The receptionist was really getting out of his way to make us feel good. Loved it!

  • Reviewed: 9 May 2015

    9.2
    The hotel is easy to reach if you are heading towards West.
    • Family with young children

    The hotel is easy to reach if you are heading towards West. Strong and free wi-fi. Good breakfast. The staff was very nice and helpful.

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