No really customer oriented I feel. No enthousiasm. Very normal hotel for the price.

Basically it is an ok hotel, even with parking and reasonable breakfast. Good shower and bed. Airco also ok.

Stayed in April 2024

I feel that bedsheets were not changed from the other client.

Stayed in February 2024

This time, although I asked for a non smoking room, it was obvious that somebody smoked in the room before. Since I arrived late at night, was extremely tired, I tried to open the window and just aerate the room… please try to be more careful about it in the future… thanks!

This was not my first stay at this hotel… usually the rooms are clean and ok, that’s why I come back…

Stayed in November 2023

Parking place always available, which was not stressful like searching parking place on the street. Early check in was possible, for extra 20 Euro, which was again great. Breakfast was very ok, espresso was veery good !

Stayed in December 2023

The hotel wasn't in a very good location regarding the center. You had to walk more than 40 minutes but the room was clean the staff friendly and our staying was pleasant after all!

we had a big and comfortable room in a quiet neighbourhood. Christina from the reception was more than helpful giving us necessary info and tips.

Stayed in January 2024

I did not like that I was not provided with room numbers or floor of the booked rooms, even after confirming the booking and paying the full amount of money, which is, at least, not appropriate! I also didn't like the fact that rooms are really small and there isn't a table where two people can sit! Furthermore, you aren't allowed to call and order anything, like a drink - - the telephone doesn't work in the first place... In short, the only thing you can do in the room is just to sleep. Even the TV isn't situated in a place that can be comfortable to watch from bed. Also, it is obligatory to pay for the breakfast even if you want to opt out, if you want to spend the morning outside, for example, or if you are just not interested in the breakfast! Also, It sounded like I was extremely and unnecessarily demanding and eccentric when I attended the front desk (in person) before the booking date and requested a print out of the booking confirmation (for the 4 guests I booked for) and only after a long resisting discussion that I could get what I wanted (not all of it, actually!). However, when we arrived to check in, the officer said that the booking was for one person! And I needed to provide the hardly-obtained paperwork (that I was almost convinced that they were not necessary) so that the other 3 guests could check in!

I did like the location as it is relatively close to the city centre. I liked the restaurant and the variety of food provided. The hall downstairs is spacious with many seats for visitors. The elevators are big and helpful.

Stayed in January 2024

Under 20 minutes walk to old city, kind and welcoming personnel

Stayed in October 2023

The room I was in had a safe - that wasn't connected to the power so... useless. I informed the team when I checked out. That was the only negative for me.

The twin room was clean and well supplied. The aircon installed was a very welcome feature on a day of 40+ degrees outside. The staff I met were friendly and happy to speak English. Price was very reasonable. Breakfast was good - so long as you got there early enough! Whilst the hotel is approximately 25-30 minutes walk from the Old Town, there are good trolleybus and bus services within 6 - 10 minutes walk and fares are very reasonable.

Stayed in July 2023

the fan in the bathroom was very noisy, breakfast could be more varied (fruit option)

friendly staff, good location, nice, clean room

Stayed in May 2023

The breacfast could be more rich

The fact that it was clean

Stayed in April 2023

The silence

Stayed in April 2023

air on did not work but window did fortunately

convenient has all I needed and friendly staff

Stayed in March 2023

I'm not sure how this hotel has 4 stars when it's actually a 3 stars. Carpet was dirty with lots of stains, old bed covers...and u have to leave a deposit for the mini bar.

The room is spacious and that's about it. the breakfast was excellent. Location wise 15 min walking to city center and main attractions

Stayed in March 2023

The bathroom smells sewerage

Mist of the staff very polite and helpful

Stayed in December 2022

Not located centrally in the old town and maybe that was me not checking the location properly!

Friendly, helpful staff.

Stayed in November 2022

The hotel was conveniently placed close to things but not in the middle of everything. Pretty quiet

Stayed in January 2023

It is possible that the internet connection should be improved in the rooms, any effort being really appreciated this way. I did not appreciate the fact that there is some frictions between the restaurant staff in front of the guests during the breakfast. It is about showing respect to the guests and if there is an issue about the restaurant tasks, better to have a discret conversation between colleagues, in a private place, in order to maintain a professional work.

I liked the hotel design and the free space in the rooms of the lobby, but also the fact that the hotel reception was faster in finding or calling a taxi. Of course, I would like to suggest that the TV channels should have also more programmes in some foreign languages (English, French etc.).

Stayed in September 2022

Location

The girl at the front desk( sorry forgot your name) was very helpful and polite

Stayed in September 2022

no yea or coffee making in the room

very clean

Stayed in November 2022

There was no Ac control in the room and it was oddly hot for November!

Location was good. Cristina on the front desk was very welcoming!

Stayed in November 2022

Smelly bathroom, the room was a bit dusty.

Comfy beds

Stayed in October 2022

not 4 stars, max 3

staff, and towels

Stayed in October 2022

I like the breakfast the parking area, the informations were given by the receiptionists. The hotel was exactly what i was excpected and really enjoyed my stay! Special Thanks to Christina for the Breakfast bucket in the day of Run Race!

Stayed in October 2022

Had issues at checkin with room I'd reserved not being available but eventually with some back and forth it was fixed, just not ideal.

Hotel rooms were nice with everything provided and comforts beds. Breakfast was fantastic, continental style but with hot sausages, bacon and eggs alongside.

Stayed in September 2022