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Reviews of Garni Hotel Garson-Lux NS This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Teodora Pavlovica 28, 21000 Novi Sad, Serbia

#47 of 51 hotels in Novi Sad

Guests' Choice

Review Score

Based on 132 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    7.8

  • Facilities

    7.1

  • Staff

    9.0

  • Value for money

    7.5

  • Free WiFi

    6.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Sve je bilo super osim djakuzi/kade koja nije u sjajnom stanju u sobi u kojoj smo bili. Lokacija odlična, zaposleni još bolji, hrana fenomenalna.

    Stayed in April 2024

  • Reviewed: February 15, 2024

    8.0
    Overall it was good.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    They didn't have slippers.

    The stuff was very pleasant.

    Stayed in February 2024

  • Reviewed: December 26, 2023

    8.0
    Very good customer service
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Profesional

    Exelent service

    Stayed in December 2023

  • Reviewed: December 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    All was fine better that we expexct jacuzzi was great bad also very soft

    Stayed in December 2023

  • Reviewed: November 25, 2023

    7.0
    Good
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    -cleanliness: dust at some places and smell of moisture - issues with the TV

    - the staff was very friendly and accomodating - breakfast

    Stayed in November 2023

  • Reviewed: October 27, 2023

    8.0
    Very Good
    • Business trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was very good. Excellent value for money.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    7.0
    Acceptable.
    • Business trip
    • Group
    • Junior Suite
    • Stayed 1 night

    The furniture was quite old.

    The staff was very friendly on the reception. The breakfast was good.

    Stayed in October 2023

  • Reviewed: October 14, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 5 nights

    Very bad wifi in the room

    Very nice staff, delicious breakfast, large room

    Stayed in October 2023

  • Reviewed: October 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Quite old shower room with cracked tile on the floor. Signs of fungi in the silicon sealer in the corner of bath.

    Big room with big comfortable bed and good extra bed for kid. Friendly personnel. Good parking lot.

    Stayed in October 2023

  • Reviewed: September 11, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Junior Suite
    • Stayed 3 nights

    Squeaky bed

    Really helpful, pleasant and forthcoming staff members.

    Stayed in September 2023

  • Reviewed: July 2, 2023

    8.0
    Nice hotel, but it must have seen better days
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The wifi connection had constant technical issues. The facilities could use some renovations. Ex, one of the towels in the bathroom looked like a rag.

    Friendly staff, nicely themed interior.

    Stayed in July 2023

  • Reviewed: May 7, 2023

    6.0
    location wasn’t super close, building was nice, room was decent but needs maintaining and cleaning
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    cockroach in the bathroom and spider webs in some areas of the room

    Stayed in May 2023

  • Reviewed: May 4, 2023

    8.0
    nice
    • Business trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    There is no option for breakfast -though the hotel offers a 10% voucher for a nearby restraurant

    The room was very good and the hotel is offering secure parking (though opposite to the hotel)

    Stayed in April 2023

  • Reviewed: May 1, 2023

    8.0
    Great value
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The internet is not that great, but was reset few times by staff. The gym is not open.

    Convenient location and great room size. Staff is very helpful, hot water in the bathroom and the jacuzzi is a plus.

    Stayed in April 2023

  • Reviewed: September 29, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Simple hotel with nice service

    Stayed in August 2022

  • Reviewed: August 29, 2022

    7.0
    Lovely stay and wonderful staff, but the internet situation needs improvement.
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 3 nights

    The internet was not great and the room didn't have a small fridge, which we needed to keep some fruits and leftover foods

    Great location and price, very friendly and accomodating staff. Awesome decoration, with spacious room and free parking available too.

    Stayed in August 2022

  • Reviewed: August 15, 2022

    7.0
    Good.
    • Leisure trip
    • Solo traveler
    • Economy Twin Room
    • Stayed 1 night

    Well place was okay for me. Then everything was okay.

    I like the comfort and hospitality. The staff were proffesional

    Stayed in August 2022

  • Reviewed: July 12, 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Perfect room's facilities, secure and huge parking, 24/7 reception

    Stayed in July 2022

  • Reviewed: July 10, 2022

    6.0
    It was fine to sleep in but expensive for what you get. Staff is amazing
    • Leisure trip
    • Couple
    • Economy Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We stayed in the far side of the hotel, the window blinds didn’t block out much light so iT was hard to sleep. Plus the ceiling had a big crack in it and the room smelled damp and a bit rotten. There’s not much amenities, no fridge/kettle/bottle of water. Soap dispenser was empty and AC remote batteries were dead but we changed it with the TV remote batteries. For 100€ per night, could have been better

    The staff were amazing, and it’s nice to have a little cafe/bar in the hotel. Plus a nice restaurant just down the street.

    Stayed in July 2022

  • Reviewed: March 28, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom, it was very well used.

    The staff was really nice.

    Stayed in March 2022

  • Reviewed: October 12, 2023

    10
    Very nice hotel
    • Leisure trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was very friendly, the location was good, the rooms were spacious and breakfast was excellent.

    Stayed in October 2023

  • Reviewed: September 8, 2023

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    It's not a 4 **** hotel, but a dirty motel with no renovation and awful Personal! Everything was awful! The first room we booked looked like after Apocalypse: no curtains, the cracked toilet seat was dirtyly glued together, the wallpaper was torn off. When we were moved to another room with a jacuzzi, a pillowcasewere was dirty. When I asked to change the dirty pillowcase, the receptionist Nina looked at me as if I was demanding the impossible for a hotel room that supposedly has four stars. Afterwards, right in front of us, she did not hesitate to express her opinion in Serbian to her colleague, saying that “these foreigners have become insolent.” Further more!!! After a walk, I discovered that the jacuzzi in our room was far from clean: in the jacuzzi there were remnants of someone’s previous life activity, such as short hairs and more. It was unpleasant for me to dive into this jacuzzi, even after rinsing it all off with a shower. We went down to the reception and raised a problem - we asked to wipe down the jacuzzi. To which the “sweet” receptionist Nina not only refused to help us, but stated that she would not call the cleaner, and would not clean anything herself, she said verbatim, if something does not suit us, then we can take the detergent and wash it by ourself!!! I assure you, we were forced to wipe the jacuzzi ourselves at our own expense, she didn’t even deign to come into the room and see what the problem was. I have a video of how we, guests, wash a jacuzzi. I can show video upon request. I’m not even talking about the lack of hot water pressure for a few hours and the lack of a kitchen and breakfast at the hotel. I am a film director and have been to hundreds of hotels of different classes in all parts of the world, but I assure you, nowhere, not even a single European hostel, has there been such disgusting service as in this hotel! especially the attitude of this madam named Nina.

    A young lady on reception who works in the morning

    Stayed in August 2023

  • Reviewed: September 1, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The room wasn’t clean and everything at the room was in bad condition

    Hotel has a private parking

    Stayed in August 2023

  • Reviewed: July 12, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Economy Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The curtains were absolute crap, they are yellow and when the sun comes up the room lights up, not good after a big night out, they need to be darker.

    We like that it had an old vintage look about it and great location for being close to town.

    Stayed in July 2023

Showing 1 - 25

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