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Reviews of Arkadia Hotel 4 stars

Naberezhnaya Reki Moyki 58A, Bldg G, Admiralteyskiy, 190000 Saint Petersburg, Russia

#74 of 961 hotels in Saint Petersburg

Guests' Choice

Review score

Based on 343 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9

  • Location

    9.7

  • Facilities

    8.8

  • Staff

    9.5

  • Value for money

    8.6

  • Free WiFi

    9.3

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Showing 1 - 70

  • Reviewed: 4 June 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Windows could do with blinds or blackout lining. In June the sun came up at 3.50 am and set very late.

    Friendly and efficient staff. Easy walking distance to major attractions.

    Stayed in June 2018

  • Reviewed: 9 September 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 8 nights
    • Submitted via mobile

    A muddled check in which was eventually sorted out. Expensive breakfast & very expensive laundry - they did warn us but was still a shock!

    Comfortable spacious room which was very quiet so we could leave the window open at night. The Hotel is off the road in a private square. Staff were helpful with ballet bookings and very pleasant to deal with. We can't comment on breakfast as because it was expensive we decided to have out. Recommend The Market Place on Nevski. It's in a very central location about 15mins from the Winter Palace. Plenty of small supermarkets nearbye

    Stayed in September 2017

  • Reviewed: 5 July 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    It was hard for taxis to find the hotel as there is no signage on the main street. There seems to be preschool nearby. can get quite noisy in the after noon for about a couple of hours.

    The room was really comfortable. Facilities in the room was really good. The manager even left us a kind note thanking us for our stay and gave us a nice little fridge magnet. The staff was very helpful and kind. The location of the hotel is excellent and really close to the Hermitage and amazing restaurants and convenience stores, shopping and very central and ideal for travelers. Though small.. service and facilities are top notch.

    Stayed in June 2017

  • Reviewed: 24 June 2017

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Just a note that there is no elevator since it is a 2-storey building. Folks with big luggages should take heed.

    Good location, warm breakfast items (eg. omelette, scrambled eggs, boiled sausages etc.) are cooked-to-order. Cozy bed. Very friendly English-speaking staff.

    Stayed in June 2017

  • Reviewed: 1 June 2017

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 8 nights
    • Submitted via mobile

    Would've liked black out curtains.

    The Staff were very helpful especially when I ran into problems with theatre tickets. The room was beautiful, clean and quiet. Hotel easy walking distance to the major sights, Hermitage, St Isaac Cathedral and Nevsky Prospekt.

    Stayed in May 2017

  • Reviewed: 20 March 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights

    By all standards this is an excellent place to stay in St. Petersburg. Quiet, clean and comfortable in a great location. The staff was more than helpful.

    Stayed in March 2017

  • Reviewed: 3 January 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Sauna was an expensive extra if you wanted to use it. Not situated in the most attractive of locations

    Friendly staff, nice big room with comfy bed and lovely little extras like dressing gown. Even gave us a free bottle of bubbly and chocolates on New Year's Eve

    Stayed in January 2017

  • Reviewed: 6 October 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 11 nights

    Safe deposit box was too small. It needs to be larger to accommodate at least a small laptop. Mosquito netting was fitted on only one of the two windows - guess which one the cleaner left open???

    The location was excellent, within walking distance of the major places to visit and for many restaurants and cafe/bars. Also very convenient for the Nevsky Prospekt - the main street in the city. The hotel bed was extremely comfortable. The wifi was consistent and reliable.

    Stayed in October 2016

  • Reviewed: 9 September 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Great hotel with a very convenient location for exploring the city. Excellent staff very helpful and dedicated. Quiet rooms and great breakfast buffet with hot choices cooked to order. would definitely go back and reccomend

    Stayed in August 2016

  • Reviewed: 6 August 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Top floor, no lift, no view. Tv not work properly

    Staff very pleasant and helpful.. There was no lift/escalator. Room very 'traditional' and the tv was poor, turning off all the time and very little English channels. Location was excellent.

    Stayed in August 2016

  • Reviewed: 27 July 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 10 nights

    The 4 stars are not as bright as expected. The bathroom is not nice at all. Some rooms have view blocked by a building only a couple of meters away.

    The location is excellent.

    Stayed in July 2016

  • Reviewed: 23 July 2016

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything: -Staff is extremely friendly and helpful. -The rooms are very clean. -Very quiet location -The hotel is in a short walking distance from central sightseeing, Hermitage is in 10 minutes walking distance. -The breakfast and the restaurant are very good.

    Stayed in July 2016

  • Reviewed: 16 July 2016

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights

    There was nothing to dislike. It was a wonderful stay.

    A perfect choice! Great location, staff was wonderful. Food was beautiful and delicious. Service was perfect. Room was very comfortable. Everyone spoke English. We hated to leave.

    Stayed in July 2016

  • Reviewed: 3 July 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    We very happy with everything.

    This hotel has a great location. The staff is fabulous. The rooms are very comfortable. Not fancy, but clean and adequate. We would definitely come back again.

    Stayed in July 2016

  • Reviewed: 21 May 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Excellent choice - any time again

    Stayed in May 2018

  • Reviewed: 1 May 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights

    Very good location, within walking distance of practically all important tourist attractions.

    Stayed in May 2018

  • Reviewed: 5 March 2018

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 7 nights

    All was great!

    The location is just amazing and because the hotel is tucked into a courtyard, it's quiet as well.

    Stayed in March 2018

  • Reviewed: 2 December 2017

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Comfortable, great location, peaceful and friendly staff

    Stayed in December 2017

  • Reviewed: 29 October 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    Nothing to say

    Everything was perfect

    Stayed in October 2017

  • Reviewed: 28 October 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    There was no elevator. Facilities were too simple. Breakfast was poor.

    Location

    Stayed in October 2017

  • Reviewed: 11 October 2017

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    Wonderful selection of breakfast food Russian, through to full English and Continental. No restictions on hot dishes. Superb.

    Stayed in October 2017

  • Reviewed: 9 October 2017

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights

    Afford breakfast's time is a little late

    Nice place

    Stayed in October 2017

  • Reviewed: 2 August 2017

    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights

    Everything was wonderful. Location, Room, Staff...We strongly recommend this place

    Stayed in July 2017

  • Reviewed: 4 July 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    More comfortable bed and in room services and facilities.

    Peaceful, well located and safe with excellent staff.

    Stayed in July 2017

  • Reviewed: 4 November 2016

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Not having stayed longer

    Quiet location near central attractions

    Stayed in November 2016

  • Reviewed: 4 October 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There was some strange noise from the ceiling. Like a small animal walking.

    Breakfast was good.

    Stayed in October 2016

  • Reviewed: 15 September 2016

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights

    Constantly had to shower in a lukewarm water.

    Great location. Friendly stuff. Big room.

    Stayed in September 2016

  • Reviewed: 28 August 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    good location. Good reception. Good English speakers ! Really Helpful Reception!!! I m recommended to visit the hotel.

    Stayed in August 2016

  • Reviewed: 24 August 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No way this hotel to be rated with 4 stars! No detail in that room could be for 4 stars. Maby the furniture...

    The receptionist. Very helpfull.

    Stayed in July 2016

  • Reviewed: 4 August 2016

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Centrally situated, hidden in the courtyard. Quiet at night. Strong WiFi signal. I'll recommend it to my friends.

    Stayed in August 2016

  • Reviewed: 10 July 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very helpful and responsive staff. Cat lovers will find the resident cat at the reception area adorable!

    Stayed in July 2016

  • Reviewed: 9 July 2016

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 5 nights

    Hotel is small, very convenient, clean and very nice. Big rooms and nice staff. Location is excellent and it is quiet.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 May 2016

    • Leisure trip
    • Solo traveller

    Nothing really, hotel could be better signed from the road, i missed it initially because it sits in a courtyard and you have to pass through an archway to get to it.

    Great location just a short walk from the central area of St Petersburg. Very pleasant and quiet hotel. Staff were very accommodating. Nice options for the breakfast.

  • Reviewed: 8 May 2016

    • Leisure trip
    • Solo traveller

    Superb location, a quiet square in the middle of the centre of st petersburg. Really friendly and honest personel, we forgot our camera at the pub next to the hotel and when we called the hotel, they went to the pub, retrieved the camera and sent it back to us to the netherlands. That's what I call service!!!

  • Reviewed: 30 March 2016

    • Leisure trip
    • Couple

    I had to request a back-up roll of toilet paper a couple of times. But it was always delivered quickly. If you really need a lift, don't book here as there is none. However, the stairs are easy and your luggage is brought to and from your room.

    We booked our room at the Arcadia because the price seemed very good. It was for the excellent location, friendly staff, and comfortable room. We were very happy with our standard double room for our two-week stay. It was a good size and included enough useful storage space for us to unpack and feel at home. We also appreciated the desk and very fast WiFi. We'll certainly stay there again when we visit St. Petersburg.

  • Reviewed: 5 January 2016

    • Leisure trip
    • Couple

    The hotel is in a great location. Staff were very helpful and friendly, and most spoke good English. The room was a good size, no view, but the bed was comfortable. We loved the sauna. The staff left us New Year's Eve presents, which was a lovely touch. Breakfast was good, not outstanding, but sufficient.

  • Reviewed: 26 October 2015

    • Leisure trip
    • Family with older children

    no lounge

    The young staff were genuinely interested to make sure that our stay was enjoyable. The location directly on the Moika is superb and the hotel is situated in a quiet courtyard in a modern building. The restaurant on site is convenient.

  • Reviewed: 26 October 2015

    • Business trip
    • Solo traveller

    The only thing was that curtains didn't cover the whole window, that was a bit strange but didn't spoil the overall impression

    It is situated in a very historical centre but in the courtyard which makes it really quite and snug! Home-like atomosphere and attitude of staff combined with excellent rooms and service. There are not so many rooms which add to quiet and cosy atmoshpere, and rooms are comfortable and clean. There is no elevator but they will bring your luggage to your room.

  • Reviewed: 20 August 2015

    • Leisure trip
    • Couple

    Small, comfortable, well located hotel with very helpful staff. Our twin room was large and everything worked well (except for a glitch with the Wi-Fi, which the staff were quick to address).

  • Reviewed: 10 August 2015

    • Leisure trip
    • Couple

    It was an awful smell in the room especially in the bathroom. I felt uncomfortable. The windows in our room was covered with pictures of the City, so we have had no daylight. We asked about to change the room but nothing happened.

    Breakfast was good and all interesting places nearby

  • Reviewed: 20 July 2015

    • Leisure trip
    • Couple

    The odour from the bathroom was not pleasant. The fact that the curtains do not completely cover the window let in the sunlight in the room. That causes some disturbance in sleep. This time of year, the sun rises at dawn.

    Great location next to the Moyca canal, close to the main attractions, the river, and the Metro station. Just walk. Very quiet without any kind of noise. The hotel staff was very sympathetic and your help was very valuable.

  • Reviewed: 21 June 2015

    • Business trip
    • Group

    Bed covers too wsrm for time of tge year.

    Excellent location close to everything. Very friendly staff who went out of their way to help us. Great food in nearby restsurants.

  • Reviewed: 21 April 2016

    • Leisure trip
    • Couple

    Everything was fine

    Location very good, friendly and helpful staff, very good facilites, excelent breakfast, peaceful place.

  • Reviewed: 19 April 2016

    • Business trip
    • Solo traveller

    There were some problems with the cleaning. The lady forgot something every day.

    Very nice and helpful staff, big and comfortable rooms.

  • Reviewed: 10 April 2016

    • Leisure trip
    • Solo traveller

    Nothing.

    Very kind and helpful staff, comfortable room, near to main tourist attractions. It was a very nice stay.

  • Reviewed: 8 April 2016

    • Leisure trip
    • Couple

    Few breakfast choices.

    Great location, comfortable room, friendly English speaking staff.

  • Reviewed: 5 April 2016

    • Leisure trip
    • Couple

    Excellent location - near all the main landmarks yet very quietly situated

  • Reviewed: 26 February 2016

    • Leisure trip
    • Group

    Nothing!

    Very very helpful and friendly staff. Great location, not far away from Nevsky Prospect. Clean and quiet room.

  • Reviewed: 17 February 2016

    • Leisure trip
    • Couple

    Curtains didn't cover the entire window. Had to improvise and put plaid as part of the curtain.

    great location, although somewhat hidden

  • Reviewed: 12 December 2015

    • Leisure trip
    • Couple

    Very nice hotel. Pricy but the quality justify it

  • Reviewed: 25 November 2015

    • Business trip
    • Solo traveller

    Nothing

    Nice location, helpful personal. Comfort.

  • Reviewed: 24 November 2015

    • Leisure trip
    • Family with older children

    Excellent location, attentive and helpful staff, nice room, good breakfast.

  • Reviewed: 22 November 2015

    • Leisure trip
    • Couple

    Location. price. size of room, daily bottle of water

  • Reviewed: 15 October 2015

    • Leisure trip
    • Solo traveller

    The staff were very helpful, it was well located, and very clean and comfortable.

  • Reviewed: 11 October 2015

    • Business trip
    • Solo traveller

    location, rooms could be 4star, staff v friendly

  • Reviewed: 8 October 2015

    • Family with older children

    The view.

    Location. The cute cats. Confort beds. Breakfast.

  • Reviewed: 1 October 2015

    • Business trip
    • Group

    My bed was a little soft but I just removed an overlay and it was better

    Staff were very friendly and helpful. Thoroughly recommend.

  • Reviewed: 29 September 2015

    • Leisure trip
    • Couple

    nothing

  • Reviewed: 20 September 2015

    • Leisure trip
    • Couple

    Nothing

    Kind service and strategic position

  • Reviewed: 13 September 2015

    • Leisure trip
    • Group

    Explanation about how the breakfast was working was missing.

    Friendly staff.

  • Reviewed: 1 September 2015

    • Leisure trip
    • Couple

    Unable to buy wine by the glass in restoraunt.

    Staff & location. Very helpful staff & good dining room. Local charm.

  • Reviewed: 23 August 2015

    • Leisure trip
    • Couple

    location !

  • Reviewed: 19 August 2015

    • Leisure trip
    • Couple

    Staff & location

  • Reviewed: 9 August 2015

    • Leisure trip
    • Couple

    Nothing bad to report

    Really nice spot

  • Reviewed: 3 August 2015

    • Leisure trip
    • Solo traveller

    Reception staff were gorgeous

  • Reviewed: 2 August 2015

    • Leisure trip
    • Group

    Staff, free wifi, breakfast, room.

  • Reviewed: 2 August 2015

    • Leisure trip
    • Couple

    No elevator

    All is perfect

  • Reviewed: 26 July 2015

    • Leisure trip
    • Couple

    Poor furnature

    Location

  • Reviewed: 7 July 2015

    • Leisure trip
    • Couple

    STAFF VERY HELPFULL ,GOOD LOCATION.

  • Reviewed: 6 July 2015

    • Leisure trip
    • Group

    The Location was phantastic - right in the centre, but in a backyard and therefore very quiet.

There are also 20 reviews without text. These impact the overall review score.

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