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Reviews of Grand Hotel Emerald 5 stars

Suvorovsky Prospekt 18, Tsentralny district, 191036 Saint Petersburg, Russia

#538 of 961 hotels in Saint Petersburg

Guests' Choice

Review score

Based on 487 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.6

  • Location

    8.4

  • Facilities

    8.3

  • Staff

    8.6

  • Value for money

    8.1

  • Free WiFi

    8.9

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Showing 1 - 45

  • Reviewed: 3 April 2018

    • Leisure trip
    • Group
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Be careful with using of wellness- it's included to the room just in the morning time. Afternoon it's payable separately approx.60€/hour.

    The staff is extremely attantive and helpful. The gym is excellent with a perfect connection with hotel. The breakfast was also amazing: salmon, butter fish, pancakes etc. Thank you for great stay!

    Stayed in March 2018

  • Reviewed: 25 April 2017

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights

    I did not see iron. The door between two rooms was too thin because we heard everything from another room.

    Room was large and comfortable. The breakfast room was excellent but the breakfast just ordinary.

    Stayed in April 2017

  • Reviewed: 25 March 2017

    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Swimmingpool only from 7-11 for hotel guests and quite small. Almost everything additional (tea, birk branch etc. causes additional costs)

    Nice rooms and Fitness facilities.

    Stayed in March 2017

  • Reviewed: 19 August 2016

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights

    - Location is a bit far from the key sights, however within walking distance from the Moskovsky railway station - The staff did not properly attend to the guests - checked in and checked out mainly - No welcome service - Old and sometimes not clean bathroom facilities - Very old hairdryer!!! HAven't seen such an ancient model for several years! In all, not conforming to a 5 star status at all. Previous time we were in Corinthia, which was a bit more pricy, but it was totally worth the difference (although Corinthia cannot also be a perfect example for a 5 star thing)

    - Did not have breakfast, but the breakfast restaurant is in a very nice patio with a roof made of glass - nice atmosphere - Good gym, although over 5 people don't really fit - They have SPA services (although the quality of the masseurs is very questionable)

    Stayed in August 2016

  • Reviewed: 3 August 2016

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights

    Absolutely superb breakfast with a huge choice of food and drink available. The secure underground car park was very useful and you can easily walk to all the major sights in St. Petersburg.

    Stayed in August 2016

  • Reviewed: 26 July 2016

    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 7 nights

    Location is OK but it is a good walk from the Nevsky prospect. The area around the hotel is not attractive. The concierge was rather unhelpful. Booked taxis OK but didn't help with acquiring tickets or information about visits.

    Spa, gym and pool all particularly well equipped and excellent. Dining room and bar staff very helpful. Rooms and beds really comfortable. Very quiet, well sound proofed rooms.

    Stayed in July 2016

  • Reviewed: 13 May 2018

    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    Room temperature was too high and there was no way to fix it

    Stayed in May 2018

  • Reviewed: 7 March 2018

    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night

    Corporate hotel good for a one night stay. Very comfortable with a good breakfast.

    Stayed in February 2018

  • Reviewed: 11 January 2018

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights

    Staff were extremely polite and helpful! Gym and spa/pool facilities are superb!

    Stayed in January 2018

  • Reviewed: 8 January 2018

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    breakfast in nice room and gym with enough technogym equipment

    Stayed in January 2018

  • Reviewed: 5 January 2018

    • Leisure trip
    • Group
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Very old facilities. Slow staff. Doesn’t look like 5 star hotel

    Stayed in January 2018

  • Reviewed: 26 December 2017

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Noisey Sound of air conditioner

    Location and staff

    Stayed in December 2017

  • Reviewed: 22 November 2017

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 5 nights
    • Submitted via mobile

    Clean comfortable hotel in a good location

    Stayed in November 2017

  • Reviewed: 25 August 2017

    • Business trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    Price, facilities out of service

    Place

    Stayed in July 2017

  • Reviewed: 7 August 2017

    • Business trip
    • Group
    • Superior Room
    • Stayed 2 nights

    Best location in SPB if you wanna get city by train (5 minutes in taxi from Moscow Railway station)

    Stayed in August 2017

  • Reviewed: 6 March 2017

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    Business Centre was closed during the day and it was not easy to find a staff to arrange access.

    Nice hotel, well located for busienss.

    Stayed in February 2017

  • Reviewed: 29 December 2016

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    Pillows were not very comfortable.

    Good gym.

    Stayed in December 2016

  • Reviewed: 15 November 2016

    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night

    The SPA was only available until 11AM

    Breakfast Lounge and the Bath

    Stayed in November 2016

  • Reviewed: 8 August 2016

    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    Bed comfort could be improved. Breakfast selection and quality could be improved.

    Good facilities. Spacious room.

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 9 January 2016

    • Couple

    Our room was very hot & we asked 3 times for our radiator to be tuned off, but for the first two days it was on full. Eventually we asked the chamber maid, she was fantastic phoned someone & got it turned off for us. We wish we knew her name to thank her.

    We were visiting our daughter who is currently studying in St Petersburg, & found the hotel clean, comfortable & very well situated for us.

  • Reviewed: 25 December 2015

    • Business trip
    • Solo traveller

    Problem with the air-conditioning in the room. Room temperature was around 25 degrees and could not be fixed during my stay.

    Spacious room, very good gym.

  • Reviewed: 27 October 2015

    • Leisure trip
    • Couple

    no way to play music in the room (no cd player or way to connect phone to a sound system). The king size bed was consisted of two mattresses, so during sleep you could feel the little gap between them, wasn't really a problem, just a small annoyance .

    the location is good, the room was big and well kept. Staff was very nice and hospitable. Very good experience.

  • Reviewed: 19 September 2015

    • Leisure trip
    • Family with young children

    Pool is not a pool it is a poorly maintained spa jacuzzi. Breakfast is western style food rather than a traditional Russian - a little something for everyone. Certain products tasteless i.e. western style. Better to eat out, ok if not practical to eat out, clients a little snobby. Reception staff immediately became rude after check-out (when ordering a taxi) like we do not need to be polite any more!!! Lots of steps at entrance and no one helped lift the bags in; just stood and watched!!

    Room good size, clean and comfortable.

  • Reviewed: 15 September 2015

    • Leisure trip
    • Solo traveller

    Too small swimming pool.

    Very good breakfast, GYM, sauna, comfortable bed, quiet room, nice view on the highest floor, very nice and polite cleaning personnel.

  • Reviewed: 6 August 2015

    • Leisure trip
    • Group

    Sauna and pool were disappointing and the steam room was closed. The pipes in the bathroom smelled awful. Very dated looking property. Not close to the city centre but the bus is right ouside.

    Breakfast

  • Reviewed: 18 April 2015

    • Leisure trip
    • Solo traveller

    in fact my cons are to booking and not to the hotel. in the main page you advertise so many things, and spa. we booked for the spa. but in the end of the booking page, little letters was written that spa is free only until 11:00Am!!! and during this time not the whole spa for free!!! we were very disappointed. booking.com should advertise this in front page because it's a major issue!!

    location

  • Reviewed: 13 April 2015

    • Leisure trip
    • Couple

    - poor breakfast menu (no fresh fruits, no fresh hot pastry, not so delicious that you'd expect from a 5 stars hotel) - poor room conditioning system - you need to make supplementary payments for the pool & gym if you're not a morning person =( - although we wrote a letter precising the time of arrival, our room wasn't ready; the other room was prepared for only one guest (only one tooth brush, only one pair of slippers etc), and it rested like this until our last day - extremely high prices for a taxi (e.g. hotel taxi to airport is 2500 roubles, Yandex taxi to airport - 670 roubles only) - small and uncomfortable pillows, two mattresses on a king-size bed with a hole in between - grand, classic interiors are more old, stained carpets, heavy chairs and dusty lamps (not worth it)

    - close to city center - nice lobby - nice reception personnel

  • Reviewed: 5 February 2015

    • Leisure trip
    • Couple

    No tea/coffee in the room, swimming pool available only till 11.30 am for hotel's guest, one of the days swimming pool was very cold and could not use it.

    Delicious breakfast, size of room, facilities (gym, sauna and swimming pool), location, size of room, complementary water in room, nice lounge with nice live music in the evening

  • Reviewed: 13 January 2015

    • Leisure trip
    • Couple

    Maybe the location: the hotel is a bit away from the center, but it is still 10min from Nevsky Prospekt and the railway station.

    Classy hotel where all your needs are quickly fulfilled! Awesome fitness center and sauna rooms! Beautiful room for breakfast!

  • Reviewed: 10 March 2016

    • Leisure trip
    • Family with young children

    room very noisy due to traffic and bad noise isolation of window. spa closed for hotel guests. High extra price for usage.

    Very good gym.

  • Reviewed: 10 March 2016

    • Business trip
    • Solo traveller

    Bed comfort could be improved. Breakfast quality could be improved.

    Good facilities including a gym.

  • Reviewed: 25 January 2016

    • Leisure trip
    • Couple

    Bath-room and its exipment is a rather old-fashioned.

  • Reviewed: 21 January 2016

    • Business trip
    • Solo traveller

    great restaurant / location/ modern bathroom

  • Reviewed: 10 January 2016

    • Leisure trip
    • Couple

    The hotel has a great location. We have enjoyed breakfasts very much. The room was spacious and comfortable. We loved it!!

  • Reviewed: 22 November 2015

    • Business trip
    • Solo traveller

    Good location. a bit far from the main road, but still close enough. Good and spacy rooms. Very good B-fast. Great Spa.

  • Reviewed: 23 October 2015

    • Business trip
    • Solo traveller

    No bad experience.

    Staff is great. Hotel is clean. You can walk to Nevsky in 10-15 minutes.

  • Reviewed: 2 October 2015

    • Business trip
    • Solo traveller

    Bed comfort could be better. Breakfast could have more healthy options.

    Spacious room. Good fitness centre.

  • Reviewed: 1 October 2015

    • Leisure trip
    • Group

    Pool closed on the weekends Sockets don't work when you turn off the main light

  • Reviewed: 30 August 2015

    • Business trip
    • Group

    The hotel is situated somewhat far from the main tourist attractions.

    Good value for money! The hotel has a very nice fitness center!

  • Reviewed: 25 August 2015

    • Leisure trip
    • Couple

    Paid for parking and still couldn't park one day, due to a full parking.

    Good room, good bed for a young couple, if you know what i mean!

  • Reviewed: 1 June 2015

    • Business trip
    • Solo traveller

    welness area is nice but there is no are to chill off and machines are not safe

    location and good shape of this property

  • Reviewed: 27 April 2015

    • Business trip
    • Solo traveller

    many stairs in the entrance area, no ramp

    spa area (Sauna for free), massage

  • Reviewed: 1 April 2015

    • Business trip
    • Solo traveller

    there was no smoking area nearby

  • Reviewed: 24 February 2015

    • Leisure trip
    • Solo traveller

    The Emerald was a wonderful selection for me. It was ver clean and comfortable.

  • Reviewed: 23 January 2015

    • Leisure trip
    • Solo traveller

    The bed and the pillows weren't comfortable.

    Friendly and helpful staff.

There are also 29 reviews without text. These impact the overall review score.

Showing 1 - 45

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