Dear Management I am sharing both my disappointment and, ultimately, my appreciation regarding my recent stay at Cantonal by Warwick, Riyadh. Upon arrival after an exhausting trip, I had specifically booked and paid extra for an upgraded room with a full view of Kingdom Tower. Unfortunately, I was given a room with only a partial view. When I raised this issue with your front desk staff (the Saudi receptionist and his Indian colleague), instead of resolving it professionally, I was met with false promises and misleading responses. This left me with a very negative impression of the hotel and its service. However, I must acknowledge that Ms. Rania from the hotel management team personally intervened to address my complaint. She apologized sincerely for the behavior of the front desk staff, took responsibility on behalf of the hotel, and handled the matter with the utmost professionalism and respect. Her efforts not only resolved the issue but also helped restore my confidence as a guest. It is important to document both sides of my experience: while my initial encounter was extremely disappointing, the way Ms. Rania managed the situation reflects the high standards that should represent the hotel. I am grateful for her intervention and her ability to turn an unfortunate situation into a more positive outcome. Sincerely, ESSA

Everythins were perfect except some issues had explained in the (like box "below")

Stayed in September 2025

Nothing

Everything

Stayed in July 2025

the spa was close

calm and quiet

Stayed in August 2025

No dislikes. If I had to be picky maybe the AC was a bit too cold upon check in. But once I've adjusted it, it was comfortable.

Very clean hotel with modern furniture. Spacious room, and very friendly staff. Location is central in Olaya. Rooms are very clean with all needed amenities. They even have all the toiletry kits you would need in the room ranging from shaving kits, to dental, etc. Best of all, they provide you with a "pillow menu" where you can pick from over 8 different pillow types.

Stayed in August 2025

Clean & neat Furniture is new & bed is comfortable Tv can be moved easily to plug your own devices like apple tv Restaurant has a good tasty variety (breakfast)

Stayed in August 2025

The pillows were too firm for me

The quiet and cozy atmosphere, the friendly staff, the facilities from the gym to the breakfast and lounge

Stayed in August 2025

Attention to guests, especially from Mrs. Rania

Stayed in August 2025

Nothing

The staff were very polite and welcoming, the room was spacious, so clean and have all necessary amenities; an overall great experience

Stayed in August 2025

Nothing

Property has a nice view of kingdom tower and very near to center. The room was clean and the bed was comfortable to sleep

Stayed in August 2025

-Friendly staff -Clean and bright facilities -Location

Stayed in May 2025

Quality of linen

Location, breakfast

Stayed in July 2025

The hotel was clean, comfortable, and well-located. The room had everything you may need. But what truly made the stay memorable was the exceptional service—especially from the manager Ms. Rania 👍🏻

Stayed in July 2025

Bathroom basin was not clean

Staff and cleanliness

Stayed in June 2025

Nothing

Everything is perfect

Stayed in June 2025

Nil

Everything was great

Stayed in July 2025

The WiFi was not working properly, so that needs some improvement, but everything else was good. The staff were excellent, and the front desk team managed everything really well. The restaurant on the 13th floor was also fantastic, and all the staff took great care of us.

Stayed in July 2025

I like the breakfast especially “Kebdah”

Stayed in June 2025

So far nothing

Big room.very comfort.i took full board.all the meal very nice.delicious.

Stayed in June 2025

Staff are friendly and professional. Everything was marvelous

Stayed in June 2025

Noting

The Room was Luxurious and super clean and staff was very friendly and welcoming See you till next time

Stayed in June 2025

Nothing.

Everything including breakfast and terrace restaurant

Stayed in May 2025

I like everything in this property

Real meaning of comfort. My best hotel in Riyadh.

Stayed in May 2025

Nothing

Great facilities. Rooftop restaurant serves traditional food with great views. Staff very friendly and helpful and Irania was particularly nice. Room very clean and comfortable.

Stayed in May 2025

Bed pillows! There were about six of them but none of them comfortable.

Great location and excellent staff, very solicitous of whatever your needs might be. Large room with some comfy chairs in it. Air con works well, good bathroom amenities. Also a stocked mini-bar, very helpful. Hotel is very quiet.

Stayed in May 2025