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Reviews of InterContinental Riyadh 5 stars

King Saud Road, 11481 , 11481 Riyadh, Saudi Arabia

#143 of 501 hotels in Riyadh

Guests' Choice

Review score

Based on 271 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.6

  • Location

    7.8

  • Facilities

    7.6

  • Staff

    8.3

  • Value for money

    6.4

  • Free WiFi

    7.8

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Showing 1 - 68

  • Reviewed: 2 May 2018

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing only location is in the center of riyadh you will get in traffic when you plan to move out of the hotel

    The breakfast was superb and the hotel takes care of each detail including your personal need Check out is 2pm thats very good Coffee beskets are very nice they will serve it with tea and coffee only but they are amazing you dont want to miss them

    Stayed in April 2018

  • Reviewed: 15 April 2018

    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Worst Check in experience .. staff actually offered a downgrade to my suite to a room instead of upgrade because of unavailability according to thier claim. The suite eventually ended up being very old

    Stayed in April 2018

  • Reviewed: 2 April 2018

    • Business trip
    • Group
    • Standard Room
    • Stayed 8 nights
    • Submitted via mobile

    Good luck sleeping there, the hotel is infested with mosquitos and the management is oblivious to the fact. The laundry ruined all of my clothes and their excuse was “this never happened before” let alone I requested a quiet room only to wake up the next morning under a construction site, they’re renovating the club floor!

    Nothing

    Stayed in April 2018

  • Reviewed: 23 October 2017

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The coffee bar should has more variety of teas.

    Abdulla the night shift supervisor was really helpful and Cooperative, the whole staff were kind and helpful. The hotel is super nice , it includes a ladies gym and nice outdoor cafe.

    Stayed in September 2017

  • Reviewed: 14 October 2017

    • Business trip
    • Group
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like the limitation in food menus when it comes to breakfast (ie choices were set up no room in the breakfast menu for “other” selection and empty space for customer to write off their customize preference) Other than that everything is superb

    Liked staff politeness, care and willingness to help with any questions I have

    Stayed in September 2017

  • Reviewed: 4 October 2017

    • Solo traveller
    • Standard Room
    • Stayed 1 night

    It is one of my favorite hotels however, it is very old and the hotel needs renovation.

    this is not the first time i stayed at this hotel. Its always my first preference when i visit Riyadh. The staff is very friendly and helpful. The service is quick. Rooms are big and amazing size and the beds are comfortable.

    Stayed in October 2017

  • Reviewed: 13 September 2017

    • Business trip
    • Group
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Reservation staff were disappointing because we had to wait upon arrival for them to change the room booked for at least half an hour in the reception!!! This is despite that I have made the request to change it 2 days befor arrival and was very clear on the type of room needed and (according to booking.com) change was communicated to property and confirmed!!!

    Property is centrally located and pretty nice. Clean and staff are friendly

    Stayed in September 2017

  • Reviewed: 3 September 2017

    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The TV is very small screen. The remote control for the TV is not good, you have to really aim it towards the red lamp inorder to switch channels.

    The swimming pools are very good. The hotel is very elegant. The rooms are elegant and clean.

    Stayed in September 2017

  • Reviewed: 9 July 2017

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Indoor pool (accessible for ladies) only open 10-14:00. If women cannot use outdoor facilities (and no sauna etc.), an extension into the evening (e.g. 17:00-21:00) at least on some workdays would be great for businesswomen! Any kind of sun protection in the indoor pool outdoor area (ladies) and s.o. who knows how the lockers work would also be an assett.

    Very friendly, helpful and capable staff (reception, restaurant, cafe, rooms) Nice room in the "old" part of the house, spacious, clean, AC worked a bit loud but could be switched lower or off. Reception hall invites to sit & relax; liked furniture and atmosphere. Indoor pool can be used by ladies - the most decisive reason for booking in summer over the weekend. Loved the green parts (garden / plants) and waterfalls.

    Stayed in July 2017

  • Reviewed: 24 April 2017

    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    -Old hotel...rooms need to be renovated... -I have reserved 2 rooms, one in my name and the second room was in my wife name. And since we have our kids with us, I have requested to have connecting rooms in the booking. At the check-in time, I was told that they are two separate reservations since the 2 rooms were under two names! But the reservation number is the same! At any rate, I was told this problem always happens with booking.com reservations! I never experiences the same issue before with booking.com reservation. I was told to wait until the rooms are ready. Finally, they have fixed it, Thanks to Ahmed at the reception.

    Location

    Stayed in April 2017

  • Reviewed: 17 April 2017

    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night

    more promotions please...

    The staff are very professional and they have provided excellent customer service which is expected from a five-star hotel. Facilities are very good. Room is very comfortable. Its worth the stay and the value of money. thank you so much for the warm welcome from the reception area.

    Stayed in April 2017

  • Reviewed: 17 May 2018

    • Business trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Dust com to the room during storm Vule of mony

    Location

    Stayed in May 2018

  • Reviewed: 11 May 2018

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    The rooms need to be renovated

    .

    Stayed in May 2018

  • Reviewed: 7 May 2018

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    فندق سيّء جدا والتكييف حار

    Stayed in May 2018

  • Reviewed: 3 May 2018

    • Business trip
    • Group
    • Standard Room
    • Stayed 1 night

    Dated and tired hotel. Everything is old, carpets, furtniture, bed, antique TV etc. Shower: Poor water pressure. Water dribbles out

    Reasonably clean

    Stayed in May 2018

  • Reviewed: 29 April 2018

    • Business trip
    • People with friends
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    No enough supply

    Well, but rooms need to be Dime

    Stayed in April 2018

  • Reviewed: 13 March 2018

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    old

    no

    Stayed in February 2018

  • Reviewed: 6 March 2018

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent coffee shops and excellent staff

    Facility is excellent

    Stayed in March 2018

  • Reviewed: 20 February 2018

    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    The service was slow.

    Stayed in February 2018

  • Reviewed: 17 December 2017

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    they charge me twic by my master card for 1 night

    Stayed in December 2017

  • Reviewed: 13 December 2017

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything.

    Very very old hotel, they didn't spend $ to develop it.

    Stayed in December 2017

  • Reviewed: 12 November 2017

    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 5 nights
    • Submitted via mobile

    Old facilities but kept well.

    Clean and very well equipped.

    Stayed in November 2017

  • Reviewed: 2 November 2017

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms were carpeted old style, not so clean, bathroom needs renovations

    The location

    Stayed in November 2017

  • Reviewed: 4 October 2017

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing very

    Personal wear very nice

    Stayed in October 2017

  • Reviewed: 26 August 2017

    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are old decorations..

    Staff are very friendly..

    Stayed in August 2017

  • Reviewed: 1 August 2017

    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night

    cleaness of rooms old furnture and damged Dirty Bathroom Smell

    staff are friendly

    Stayed in July 2017

  • Reviewed: 27 May 2017

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Poor furniture, needs renovation. No sound proofing walls. We're hearing nieghbouring room, specially...😲😲😲 HAHAHAHA.....

    Food and bed

    Stayed in May 2017

  • Reviewed: 8 May 2017

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Large room Quick check in, room service Respect my late check out until I finished my meeting at 4 pm Easy Wifi connection

    Stayed in May 2017

  • Reviewed: 19 April 2017

    • Business trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights

    stuff very rude and not interested at all in helping we arrive at 12 am for check in and they kept us for one hour

    Stayed in April 2017

  • Reviewed: 10 April 2017

    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    There is merrier in the bathroom and inside the cabinet no one in the room The aircondation was hot in the room The restorant fee to much expensive

    Stayed in April 2017

  • Reviewed: 5 April 2017

    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    They need to renew the whole hotel it's very old

    Stayed in April 2017

  • Reviewed: 20 March 2017

    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    location

    Stayed in March 2017

  • Reviewed: 10 February 2017

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    I was charged SAR140 for a hotel car to take me 2.5Klm, a 5 minute journey. Such blatant profiteering lets your hotel down. I was disgusted.

    Stayed in February 2017

  • Reviewed: 13 December 2016

    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    The segregated facilities for men and women

    Staff was very friendly.

    Stayed in November 2016

  • Reviewed: 23 November 2016

    • Business trip
    • Group
    • Standard Room
    • Stayed 2 nights

    Customer Service was excellent!

    Stayed in October 2016

  • Reviewed: 12 November 2016

    • Business trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    No facilities for women

    Stayed in November 2016

  • Reviewed: 3 November 2016

    • Business trip
    • Group
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    The value of the room is a little bit expensive .

    I like the lobby , the staff they are really work hard and cooperative .

    Stayed in November 2016

  • Reviewed: 2 November 2016

    • Business trip
    • Solo traveller
    • 2 rooms
    • Stayed 3 nights

    .

    outstanding gym

    Stayed in October 2016

  • Reviewed: 29 June 2016

    • Solo traveller
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Holes in the bed linen ... Too old. Instant coffee served in the restaurant. Doesn't meet intercontinental standard at all

    Stayed in June 2016

  • Reviewed: 21 June 2016

    • Group
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Outside walls of rooms need to redecorate

    Very good

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 6 January 2016

    • Business trip
    • Solo traveller

    The hotel is spread over few separate buildings. It was a little complicated to move to the ballroom

    Hotel looks recently renovated. Well appointed rooms. Excellent facilities, although I didn't get to use them all

  • Reviewed: 23 September 2015

    • Business trip
    • Solo traveller

    Room a bit tired. But ok.

    Ok but getting a bit tired compared to L Jubail Intercontinental which far exceeds this hotel in terms of food, quality of rooms and service.

  • Reviewed: 23 August 2015

    • Business trip
    • Solo traveller

    my towels were not replaced on time, so i had no small towels for one day. This happened on a previous stay as well. The "hang your towel if you do not want to wash it"-programme does not work. everything is washed every day. It's clean, but why have a program then at all?

    Wifi works like a charm! I like the little office area in the room with a good office chair

  • Reviewed: 3 June 2015

    • Leisure trip
    • Couple

    The bed was too small for two and uncomfortable. Valet parking staff were not welcoming and as if, they are saying "What are you doing here?”. Room service menu was too expensive. The room feels old.

    The room was well designed, spacious and quite. Free Wi-Fi was fast and no need to upgrade. Breakfast was excellent. Check in was instant.

  • Reviewed: 2 May 2016

    • Business trip
    • Solo traveller

    some appliances in the room don't work

    good breakfast selection and room is comfortable

  • Reviewed: 27 March 2016

    • Leisure trip
    • Solo traveller

    Furniture needs cleaning

    Location and atospher

  • Reviewed: 21 January 2016

    • Business trip
    • Solo traveller

    External noise (#630) for the climatitation system. 24/24h. Incredible in a 5stars hotel

  • Reviewed: 7 January 2016

    • Business trip
    • Solo traveller

    Old furniture. Cleanness need to improve.

    Location and staff.

  • Reviewed: 1 November 2015

    • Leisure trip
    • Solo traveller

    Thanks

  • Reviewed: 25 October 2015

    • Leisure trip
    • Solo traveller

    I liked everything.

    Everything, very helpful staff, parking was very convenient, amazing views, good food, very peaceful and cozy.

  • Reviewed: 15 October 2015

    • Business trip
    • Solo traveller

    old hotel/old furniture/expensive

    Service

  • Reviewed: 18 September 2015

    • Business trip
    • Couple

    Non-smoking floor had people smoking in the rooms!

    Location, food, maintenance of standards

  • Reviewed: 15 September 2015

    • Business trip
    • Solo traveller

    Location Old decorations Expensive

    Quite

  • Reviewed: 2 August 2015

    • Business trip
    • Solo traveller

    The rooms furniture are old.

  • Reviewed: 4 June 2015

    • Business trip
    • Solo traveller

    Old hotel its a time to change the decorations and furniture.

    Hotel location,Professional staff.

  • Reviewed: 2 June 2015

    • Leisure trip
    • Couple

    Very friendly staff, highly trained and professional Especially mr.Julian and mr.moh'd faheem in the reception

  • Reviewed: 30 May 2015

    • Business trip
    • Solo traveller

    The price so high ,comparing with location

  • Reviewed: 28 April 2015

    • Business trip
    • Solo traveller

    Old Property, but very clean

  • Reviewed: 18 April 2015

    • Leisure trip
    • Family with young children

    Hallways are dark and facility is old. Didnt look like a 5-star hotel.

    Location is perfect.

  • Reviewed: 12 April 2015

    • Leisure trip
    • Couple

    View Loopy location Old furniture

    Quite Staff v.Good breakfast Room Size

  • Reviewed: 11 April 2015

    • Business trip
    • Solo traveller

    Furniture

    Location

  • Reviewed: 7 April 2015

    • Business trip
    • Solo traveller

    nothing

    awesome place

  • Reviewed: 5 April 2015

    • Business trip
    • Solo traveller

    Pillows were not comfortable

  • Reviewed: 26 March 2015

    • Business trip
    • Solo traveller

    Excellent from Desk Staff; Julian, Jerrin and Ahmed N.

  • Reviewed: 1 March 2015

    • Business trip
    • Group

    The room is old furnutued

  • Reviewed: 26 February 2015

    • Business trip
    • Solo traveller

    The room is very cold even when the air conditione is turned off

    Everything

  • Reviewed: 12 February 2015

    • Leisure trip
    • Couple

    It's nothing

    Personnel

  • Reviewed: 21 January 2015

    • Leisure trip
    • Solo traveller

    Gym, Gym , And Gym

    The location

There are also 65 reviews without text. These impact the overall review score.

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