It is very good for stay

Stayed in April 2025

I did lose a jacket here which was quite unfortunate. Although they did stay they were looking after it. I couldn’t actually go back and get it myself and tried to get them to post but was unfortunately unable to. Nonetheless I would say this hotel was actually very convenient it’s just a little bit away from the Haram which seems difficult. However it’s not it’s only I would say a six or seven minute drive away and personally I found it better because it was slightly out of the central location to which ridiculous Pricing wasn’t included in local shops/amenities. For example, during my stay, managed to go to a dry cleaning/Laundrette just located opposite of this hotel which was very convenient cheap and ideal compare to other hotels I stayed during my trip. I found the staff are very lovely. I had no issues with accessing the property and they also have a free shuttle that go into the haram and pick you up from there every 30 minutes. They have a nice café which is open quiet later during Ramadan and amazingly they have their own mosque on site and restaurant.

Stayed in March 2025

Everything was good, except the shuttles. We had very bad experience with the drivers. Awad mainly was very rude and did not communicate with us. They made us wait a lot and when they come the air conditioner was not on and when u ask u get a rude answer from the drivers.

Stayed in March 2025

It was Clean but daily Cleaning was poor even if ask to clean my room they don't unless you ask 3 times then they clean

I like location and bus 24 hours very quick

Stayed in March 2025

The hotel is good and offers good value for money. I stayed here for four days. The only disadvantage is that it is far from the Haram. The hotel provides a shuttle bus, but during peak times like Ramadan, it gets stuck in traffic. So, I use the shuttle bus only for the journey from the hotel to the Haram. For the return, I take the Makkah transport bus, which costs only 4 riyals. It arrives at the hotel bus stop in the opposite direction. Also during Ramadan makkah transportation is totally free. They will charge after eid.

Stayed in March 2025

Overall it was good

Stayed in April 2025

Need transport to go to Haram not at a walking distance. There is a shuttle bus service provided by the hotel but sometimes there are delays etc.

The rooms were clean and spacious. Staff was very helpful and courteous. Especially the lady at the reception.

Stayed in March 2025

Its really far from haram. And the bus service needs to improve.

Its value for money.

Stayed in March 2025

The Egyptian Receptionist was not friendly and his way of talking to customers is good. I requested him more time for check out and his attitude was really very bad. I decided to go the lobby to wait there. I am customer there whenever I come makkah but due to high demand they don't care about previous customers.

The room is clean and wide.

Stayed in March 2025

Only issue is with the shuttle services. The shuttle drops at Jarwal tunnel, from where there is a walk of approximately 15min to gate number 100 of the holy mosque, the new extension. Although the shuttle service is 24/7 but at times, will have to wait for around 45 min for getting the shuttle to move. This is some part they need to work on. Another humble suggestion, for the Umrah pilgrims, please provide special shuttle that would drop them to a nearby location, like the tunnel of clock tower, at least for once during their stay.

Rooms are very tidy. Reception staff was very cooperative and responsive. There are nearby restaurants also. All room amenities were provided as mentioned. Also, we were lucky enough to get car parking just infront of the hotel itself, but there is limited space. A special shoot out to the hotel staff, running affairs so smoothly.

Stayed in March 2025

It's far away from Haram, but the best thing is they have free bus services...

Dinning and room view

Stayed in March 2025

It's a good hotel. I stayed here twice i.e. last two year. If I get opportunity to visit makkah, will prefer to stay in the same hotel 🛍️

Stayed in March 2025

-It was a little far from Haram -they do not got proper parking -the Bed was making noises whenever you moved on it

-Staff was nice and helpful -Rooms were clean -Had a bus shuttle at prayer times

Stayed in December 2024

I usually arrange the stays for my friends and brothers in this hotel cause this is just situated in side by side to my accommodation. Staff there is helpful and understanding. Rooms are really cosy and clean. Location is incredible. They offer parking spot for free but limited. Would love to visit again in the future👍👏🤝

Stayed in December 2024

The transportation system to Haram should be improved the customers shouldn't walk all the way to Arabic restaurant spexily zuhur time it is very hard to walk such distance the driver should come close to haram to pick up and drop off

The reception team are very good but the driver is not supportive he speaks very loudly I think the customers deserve respect

Stayed in December 2024

Nothing

Excellent

Stayed in November 2024

Bed Little Small

Service Staff, Receptionists and Bus Driver .

Stayed in November 2024

Every thing

Stayed in November 2024

None

Yes

Stayed in October 2024

Everything was okay

The female staff was really friendly and helped us a lot

Stayed in September 2024

Nice for ramadhan season

Stayed in March 2025

Everything OK

All Services is best great people clean and tidy comfortable thank you

Stayed in March 2025

Was not clean and the bus to Haram not frequently they have only 3 buses

Stayed in March 2025

Very clean

Stayed in March 2025