For a hotel of Raffles reputation and the price being paid, the service levels are not as attentive or proactive as they should be. However, the food quality and choices are very good and the breakfast was amazing.

The accommodation is spacious and the views amazing. Slightly dangerous steps in the bedroom though. All staff are very friendly and super helpful.

Stayed in August 2025

In one of the open buffet dinner, most food was having Alcohol. I also suggest to do some activities or open a bigger store with more variety of goods.

The overall location, layout and facilities are amazing. I enjoy walking around and exploring this amazing resort

Stayed in June 2025

Breakfast could have more options. Quality of staff service could be better

Room was excellent. Food was great as well

Stayed in June 2025

The people working there ( specially at swimming pool ) are not trained to be in a 5 star hotel. There is almost no beach . The buffet dinner was average .

Stunning Views. Villa, specially the bath . Swimming pool.Breakfast and a la carte dinner .

Stayed in May 2025

Everything was perfect!

Stayed in April 2025

Some times staffs were confused They made mistake to get order to update planing and so on

Good hotel BUT not like CONSTANCE EPHELIA !

Stayed in April 2025

It was incredible

Stayed in April 2025

Оверпрайс на все

Организовали мне романтический ужин на двоих под звездами

Stayed in March 2025

The staff are good but the service at restaurants is pretty slow. Kids club not great.

Great location

Stayed in March 2025

Friendly staff and a relaxed vibe, awesome location and great interior design in the villa.

Stayed in March 2025

Pricing 🤔

Breakfast excellent Beach great - service could be better

Stayed in December 2024

Sometimes a bit insistent to grow your bill with extra services . Staff are really nice though.

Location is unbeatable. Definition of a true paradise.

Stayed in November 2024

Privacy in most villas is not enough due to their designs.

The hotel's location and sea view are breathtaking. The variety of restaurants meets all desires.

Stayed in October 2024

Amazing rooms!! Extremelly Spacious!! Excellent staff great service everywhere throughout the resort!!

Stayed in August 2024

The quality of the food in the dinner or lunch not matching the hotel standing …

The facilities, the hotel location and many nice and helpful staff !

Stayed in June 2024

The villa view was exceptional and dreamy so beautiful , special thanks to Mohammed in front desk for his help and also Kareem in the restaurant for his hospitality

Stayed in June 2024

Nothing

The property sits on a beautiful landscape, with private villas. We took sea view villa. It was very private and exclusive. The breakfast was amazing and every night you get to choose from 3 locations dinner option.

Stayed in June 2024

There are no water activities. There should be more activities available on the island. If you want to snorkel you have to pay extra which doesn’t make sense. Also even if you have half board they usually have an extra charge for themed dinner nights. The boat trips to the other islands are overpriced. Also, the pools need to be heated because it is too cold to swim in the morning we have to wait till after 12 for it to be warmer.

It is very quiet and remote good for 3-4 days. The staff are amazing and very friendly and welcoming. We had an extra late check out which was amazing and it was an overall very positive experience.

Stayed in June 2024

That our stay was short

Since entering the hotel at the reception it was a good experience. The views are super amazing, it is a large resort and scenery views are everywhere. The staff were very nice, especially Andy the buggy driver. The room was exceptional, we really liked the facilities that covers all your needs and we enjoyed the private pool. The beach is amazing, calm waves and crystal clear water with beautiful scenery. We had a romantic dinner at the Pan-Asian restaurant where our waiter mohammed provided excellent service and was very kind.

Stayed in April 2024

Beautiful views

Stayed in April 2024

None

This is my 2nd time is Praslin, but first time in Raffles. There nothing to complain about this property. Aside from amazing views and the upgrades, the exceptional staff are commendable. Special mention to Cecille from the restaurant, to reception ladies Stacy,Dominique, Danielle and the guys doing the buggy transfer, you are all doing your job with passion. thank you all

Stayed in March 2024

Out of your control but I found a spider 🕷️ on my toothbrush 🪥 and a cockroach 🪳 came through the sliding door.

Everything!

Stayed in February 2024

Pricy, no hot tub

Location, staff, facilities are amazing

Stayed in January 2024

At the moment there are no direct flight to Praslin Island where Rafelles hotel resides. Therefore, a pre arrangement must be made to reach the the island. Which was a bit difficult with me as it was raining heavly.

The staff were amazing, smiling faces all around. The establishment itself was equally impressive with all type of basic necessities that any tourists can think of such as a gym, a spa, a kids club...etc. The different type of cuisine every night made my stay even more unique. The Tandoori night, the Sushi Room, and The Arabic food all gave me a refreshing experience of what quality food can be. Furthermore, you can visit all the designsted locations within the facility with only one text to the reception and they will send a buggy within few minutes to pick you up and deliver you wherever you would like.

Stayed in December 2023