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Reviews of Comfort Hotel Arctic 3 stars

Sandviksgatan 80, 972 34 Luleå, Sweden

#5 of 13 hotels in Luleå

Guests' Choice

Review score

Based on 612 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.3

  • Location

    8.7

  • Facilities

    8.1

  • Staff

    9.1

  • Value for money

    8.5

  • Free WiFi

    8.9

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Showing 1 - 43

  • Reviewed: 18 June 2018

    10
    Nice spot
    • Solo traveller
    • Standard Single Room
    • Stayed 6 nights
    • Submitted via mobile

    Everything was arranged in a very good manner. Coffee was always available. The cleaning perfect and the food was also great. It was a great stay for me.

    Stayed in June 2018

  • Reviewed: 16 June 2018

    8.8
    Free sauna.
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights

    Blinds and flimsy curtains were totally inadequate in midsummer. Room was brightly lit all night: given the latitude, it is amazing that the rooms are not fitted with light-blocking curtains. A strong negative against an otherwise very positive experience.

    Free sauna. Free coffee and tea at any time. Free evening buffet Monday to Thursday. (Unfortunately the free coffee, tea and buffet are being discontinued at end of June).

    Stayed in June 2018

  • Reviewed: 7 March 2018

    8.8
    Very convenient location!
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    None

    Very convenient location! Best ever! 5min from train station, 7min from largest supermarket Willys, 8min from bus terminal! They provide free dinner and breakfast. Staff is with great hospitality!

    Stayed in February 2018

  • Reviewed: 28 November 2017

    8.3
    Central hotel with high standards.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Their parking garage was fully booked when we arrived. The first morning it was difficult to find after table at breakfast.

    Free tea and coffee at all times in the lobby. Comfortable bed.

    Stayed in November 2017

  • Reviewed: 22 July 2017

    9.6
    We would stay there again!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Since we had to checkout before brekfeast (we had to catch a plane early) they gave us a bag with some brekfeast to bring with us. Great customer service and a nice experience!

    Stayed in July 2017

  • Reviewed: 10 July 2017

    7.1
    Despite us arriving at around midnight, the receptionist was...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Very small room and an even smaller bathroom. No parking available outside, had to park in the other end of the street and walk a couple of hundred meters. Paid parking only.

    Despite us arriving at around midnight, the receptionist was able to change the room: we booked a double bed but the room initially given to us had two singles. Reasonably good breakfast, with DIY waffles and everything.

    Stayed in June 2017

  • Reviewed: 4 July 2017

    9.2
    Outstanding price-quality and very comfortable hotel
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    Room darkening could be a little bit better. Given the many sun hours during summer it's a bit hard to get used to a room that's not well darkened.

    Very helpful and friendly staff. Generally I was impressed by the overall quality and comfort this hotel provides in this price range (given it's Scandinavia ;-) ) The breakfast is absolutely best-in-class.

    Stayed in June 2017

  • Reviewed: 30 June 2017

    9.2
    Calm, cozy and central
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights

    The bathroom felt a bit cramped but it wasn't a big problem. I didn't like that I heard a staff member being hostile towards another staff member - a hotel that cares about the environment should also make sure that the employees have a safe working environment.

    The place is really close to the centrum, train and bus stations. Easy arrival from the airport. Very comfortable with the 24/7 desk. A wide variety of food for breakfast, as a vegan I especially enjoyed that a soy based yogurt was also served. The coffee and tea was fair-trade marked. My room had a beautiful view over the water, everything was clean and nice.

    Stayed in June 2017

  • Reviewed: 26 June 2017

    10
    Perfect
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Very comfortable room, very helpful staff and good breakfast with many options. The hotel is close to the train station and walk distance to everything!

    Stayed in June 2017

  • Reviewed: 25 June 2017

    8.8
    Comfortabel
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    With all the expensive decorations etc which were very nice.....how difficult is it to have curtains in the room that are LONG enough and HEAVY enough TO BLOCK OUT THE LIGHT on a summer night.

    nicely appointed and well run

    Stayed in June 2017

  • Reviewed: 1 March 2017

    9.2
    Friendly and helpful staff.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 6 nights
    • Submitted via mobile

    Friendly and helpful staff. Comfortable and spacious lounge and dining room facilities. Great breakfast meals with plenty of options to suit all tastes.

    Stayed in March 2017

  • Reviewed: 20 February 2017

    8.8
    Very nice hotel for reasonable price
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 5 nights

    The room is very tiny (but clean though), no wardrobe in the single rooms. The bed was a bit too soft for me (but this is the question of personal habit).

    All staff was extremely nice, helpful, smiling. Free dinner during the week, was simple but it was a nice surprise. Breakfast with a great choice of food. Lobby with free coffe and cookies is nice and cosy. Location close to everything.

    Stayed in February 2017

  • Reviewed: 26 September 2016

    9.2
    Hockey trip to Luleå
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Would have liked another pillow.

    Comfortable hotel situated close to center, rail- and bus stations but still quiet. Helpful personel and good breakfast.

    Stayed in September 2016

  • Reviewed: 26 August 2018

    9.2
    great location close to train and city centre great value
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    staff v helpful breakfast was delicious, loads of choice

    Stayed in August 2018

  • Reviewed: 25 July 2018

    10
    Close to the center
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Parking could be included

    Close to the center Clean Courtesy of the personal Breakfast

    Stayed in July 2018

  • Reviewed: 2 March 2018

    9.2
    24 hours complimentary coffee and hot chocolate are really nice in such a cold weather!!
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location and very friendly staffs.

    Stayed in February 2018

  • Reviewed: 25 February 2018

    7.5
    Good bed.
    • Group
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Small room, even smaller bathroom. Very minimalistic.

    Good bed. Nice personal.

    Stayed in February 2018

  • Reviewed: 21 January 2018

    10
    Nice!
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Don’t have parking!

    Nice!

    Stayed in January 2018

  • Reviewed: 30 December 2017

    9.6
    Great
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location, comfortable and clean. Good breakfast and wifi connection. Friendly and helpful staff.

    Stayed in December 2017

  • Reviewed: 6 September 2017

    10
    Gave us just the relaxation we needed before and after our trip into Sweden's Arctic wilderness.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Nothing. It offered everything expected of a hotel of this standard.

    It was good value for money and gave us everything we needed.

    Stayed in August 2017

  • Reviewed: 5 September 2017

    7.9
    coffe for free with the sweets, nice reception's...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    coffe for free with the sweets, nice reception's personel, long time open breakfast on Sunday (until 12 o'clock)

    Stayed in September 2017

  • Reviewed: 4 September 2017

    8.8
    Breakfast was open until 12 on sundays
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was open until 12 on sundays

    Stayed in September 2017

  • Reviewed: 19 August 2017

    9.6
    A great one night stay.. For a good price..
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Everything was great.. Can't wait to travel back..

    Stayed in July 2017

  • Reviewed: 18 August 2017

    9.2
    Jummy
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was amazing one of the best! And the staff super nice!

    Stayed in July 2017

  • Reviewed: 12 August 2017

    10
    Right next to the train station
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Right next to the train station Great breakfast buffet Free coffee and tea 24/7 Great value for the money

    Stayed in August 2017

  • Reviewed: 1 August 2017

    9.2
    Friendly staff, close to railway and bus station.0
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Stayed in July 2017

  • Reviewed: 20 July 2017

    9.2
    Great staff, great breakfast, availability for sauna
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Great staff, great breakfast, availability for sauna

    Stayed in July 2017

  • Reviewed: 17 July 2017

    8.3
    Good breakfast choices included, staff excellent
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    No do it yourself laundry facilities at hotel or in town

    Good breakfast choices included, staff excellent

    Stayed in July 2017

  • Reviewed: 12 May 2017

    8.3
    All was great.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    All was great. Recommend.

    Stayed in May 2017

  • Reviewed: 27 March 2017

    5.8
    extremely nosiy at night, the window is not sound proof at...
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 1 night

    extremely nosiy at night, the window is not sound proof at all and you can hear the nosie from the street clearly

    Stayed in February 2017

  • Reviewed: 6 March 2017

    9.6
    the free breakfast was good with variety of food , the river...
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    there were few hanging points inside the bathroom.

    the free breakfast was good with variety of food , the river view from room was nice

    Stayed in March 2017

  • Reviewed: 14 February 2017

    8.8
    the pillow is not comfortable
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    the pillow is not comfortable

    Stayed in January 2017

  • Reviewed: 9 January 2017

    8.8
    Late arrived around 23.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Late arrived around 23.00, has night shift staff working. Breakfast is good. Room is clean.

    Stayed in December 2016

  • Reviewed: 7 November 2016

    9.2
    -5 outside 90 degree,s inside the hotel .Staff very friendly and helpful
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights

    nothing

    breakfast had plenty of choice ,hotel was always warm and welcoming

    Stayed in November 2016

  • Reviewed: 31 October 2016

    10
    Super.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights

    Very nice room. Very good location. The best hostel up to now for me.

    Stayed in October 2016

  • Reviewed: 1 October 2016

    10
    Good value in Lulea
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good breabreakfast selection. Very helpful and friendly staff

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 8 July 2015

    7.5
    Location is very handy.
    • Leisure trip
    • Solo traveller

    Ladies sauna is only opened from 5-7pm. No possibility for laundry.

    Location is very handy. Room was clean, quiet and comfy. Breakfast was nice and plentiful.

  • Reviewed: 7 July 2015

    10
    We liked the willingness of the front desk helping us do...
    • Leisure trip
    • Couple

    We liked the willingness of the front desk helping us do check in and check out that better accommodated our bus and train schedule. We liked the location across the street from train station, size of room, excellent wifi and overall comfort and cleanliness. Breakfast was great too. This is a great value for the budget minded traveller.

  • Reviewed: 30 June 2015

    7.9
    Very peaceful.
    • Business trip
    • Solo traveller

    Very peaceful. Not along the main street but since the city is so small, the location was very good still. Close to Bus station and Railway station. Breakfast was good!

  • Reviewed: 7 May 2015

    7.1
    Nothing special - average hotel, nothing more.
    • Business trip
    • Solo traveller

    Breakfast - often my biggest complaint as a frequent traveller: The hotel has as most do both Soft and Hard boiled eggs. However it is my opinion that the "hard" eggs" are nothing more than the previous days soft eggs during which time the yolk has hardened but not the white. This makes them (a) almost impossible to shell and (b) not hard as advertised - I don't like soft eggs either yolk or white. I have stayed in this hotel a few times and it is always the same so I don't think this is a coincidence.

    Nothing special - average hotel, nothing more.

  • Reviewed: 11 April 2016

    9.2
    Good breakfast.
    • Leisure trip
    • Group

    No

    Good breakfast. Nearby the bus station and opposite of train station.

  • Reviewed: 25 February 2016

    9.6
    The people were friendly and helpful.
    • Leisure trip
    • Solo traveller

    Nothing.

    The people were friendly and helpful. It was such a warmth on a cold winter.

  • Reviewed: 18 March 2015

    10
    The welcoming and helping actitude of the lady at the...
    • Business trip
    • Solo traveller

    The welcoming and helping actitude of the lady at the reception

There are also 25 reviews without text. These impact the overall review score.

Showing 1 - 43

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