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Reviews of Best Western Hotel Baltic 4 stars

Sjögatan 5, 852 34 Sundsvall, Sweden

#7 of 14 hotels in Sundsvall

Guests' Choice

Review score

Based on 1008 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.2

  • Location

    9

  • Facilities

    8.1

  • Staff

    8.8

  • Value for money

    8.1

  • Free WiFi

    8.8

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Showing 1 - 41

  • Reviewed: 26 August 2018

    10
    Slightly quirky, yet modern hotel, with the best staff & amazing restaurant.
    • Leisure trip
    • Solo traveller
    • Economy Single Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing........my overnight stay was even very well priced ! Thank you.

    Exceptionally friendly & helpful staff. They organised for me to park my motorcycle in a locked & secluded area, in a small private courtyard on the hotel premises, with no extra charge. (but I would of happily paid a fee) The hotel is an older building, with some interesting, yet impressive decor, including statues & busts on the stairwell. They have a quiet tearoom, with leather lounge chairs & books for you to read or browse through. The room was on one of the upper floors. No air con, but a big window for me to open, with a lovely view of the harbour & the boats. The room was a little small, but not overly, with plenty of lights & lamps & lots of wall sockets for me to charge up electrical appliances. Freebie wi-fi was excellent ! Bathroom was modern & of high standard. I had an evening meal in the hotel restaurant. The quality of the food was excellent & very delicious 😋 & reasonably priced. The buffet breakfast was impressive. So much choice ! So tasty 😋

    Stayed in August 2018

  • Reviewed: 16 August 2018

    10
    Upgraded to suite which was very spacious.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Entrance well disguised as restaurant entrance.

    Upgraded to suite which was very spacious. Beautiful old building. Good variety for breakfast. Well located to walk around town. Handy public parking.

    Stayed in August 2018

  • Reviewed: 13 August 2018

    10
    Lovely hotel.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is located right in centrum near all the restaurants , museums and parks. The rooms are spacious ,the bathrooms as well, and the beds very comfy. Breakfast was very delicious and the personnel helpful and nice. Thank you.

    Stayed in August 2018

  • Reviewed: 9 August 2018

    10
    Proximity to railway station.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Proximity to railway station. Signage on building could be better. You have to be near the hotel to see the name. Johanna was so friendly, efficient and helpful. The breakfast buffet was superlative. So many delicious options.

    Stayed in August 2018

  • Reviewed: 1 August 2018

    3.8
    No good sleep despite paying close to 1000:-
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Room with no working air ventilation /air condition. Window toward an ugly backyard. Had to open the window for the night to get some air during a warm summer, unfortuntely there were a ventilation drum with its opening just outside the window making a lot of noice preventing us to sleep.

    Breakfast and location.

    Stayed in July 2018

  • Reviewed: 30 July 2018

    9.2
    Perfect location
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The location is perfect right at the beginning of the centre, free overnight parking in front of the hotel. Huge and delicious breakfast, patio seating, nice atmosphere. Comfortable bed.

    Stayed in July 2018

  • Reviewed: 29 June 2018

    8.3
    Very cozy hotel, the most amazing thing about it is the...
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Very cozy hotel, the most amazing thing about it is the location, it's literally a step away from everything that you would want, it was the perfect stop on our way to the north... the hotel has the right facilities and the staff was very nice

    Stayed in June 2018

  • Reviewed: 12 May 2018

    9.6
    The breakfast buffet was fantastic.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It was more expensive than we wanted to spend, but the cost is justified.

    The breakfast buffet was fantastic. The bed was superb. The location is convenient in downtown Sundsvall.

    Stayed in May 2018

  • Reviewed: 8 May 2018

    8.3
    Great location and good restaurant downstairs.
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    Single rooms were small and basically furnished which was disappointing given the price. No black out blind and curtains did not keep out the light which was a pain when dawn was 03:30.

    Great location and good restaurant downstairs. Lots of rooms were being refurbished during my stay. Very friendly staff.

    Stayed in May 2018

  • Reviewed: 9 April 2018

    6.3
    3 star hotel
    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Run down doors.The carpet looks rather old.The quality of the food at the restaurant is not good but the variety of the food is quite wide. Masonic logo on the restaurant door. Cold hearted receptionist.

    Clean room. Comfortable beds.Nice view on the port.

    Stayed in April 2018

  • Reviewed: 5 April 2018

    7.5
    Good location with excellent breakfast
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The cleaning and not ideal the restaurant was closed all easter.

    Gym and breakfast was great as well as the location. It was good with parking right in front of the hotel which had charging stations for the car.

    Stayed in April 2018

  • Reviewed: 4 April 2018

    6.7
    Great gym , location and breakfadt
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The cleaning service was por and our beds were not made up on a daily basis. The bed got very warm.

    The gym is very good for a hotel. Excellent breakfast and great location

    Stayed in April 2018

  • Reviewed: 3 April 2018

    7.5
    I booked a queen room but was then allocated a room with two...
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights

    I booked a queen room but was then allocated a room with two twins joined together and a bed proctector over it. The two came apart and my partner fell in the hole and I fell on top of him during the night. The tv had very very bad signal.

    Stayed in March 2018

  • Reviewed: 6 March 2018

    9.2
    Great breakfast and friendly staff
    • Business trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The room location and view from it.

    The breakfast and the location close to central station and city centre. The restaurant service was very good both in lunch and dinner.

    Stayed in March 2018

  • Reviewed: 5 December 2017

    7.5
    Weekend in Sundsvall "Stone Town"
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Bathroom had a late 70's look & feel but as with the rest of the room, very clean

    Very good breakfast in a quiet and pleasant environment. Comfortable bed and room was very clean

    Stayed in December 2017

  • Reviewed: 18 November 2017

    9.6
    Brief Stop-over
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Not much room to move around the bed but no big deal

    Good location... within easy walk of train and bus stations as well as city centre. Funky interior design. Comfortable bed, extensive breakfast selection. Great value for money.

    Stayed in November 2017

  • Reviewed: 18 September 2017

    5.4
    The breakfast was spectacular, everything you can dream of...
    • Business trip
    • Solo traveller
    • Economy Single Room
    • Stayed 3 nights

    I had the smallest room ever! 2 by 3 meter and after showering the whole bathroom floor was wet! Wifi did not work optimal! For that price I would have expected more space!

    The breakfast was spectacular, everything you can dream of is there in the morning.

    Stayed in September 2017

  • Reviewed: 4 July 2017

    7.5
    Well appointed suite as well as gym facilities (practically...
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 1 night

    The floor was under renovation and only partially finished; hotel does not have private parking and public parking is available for a fee (free over the weekend though)

    Well appointed suite as well as gym facilities (practically all equipment was new), good quality Wi-Fi, excellent breakfast (good selection of everything).

    Stayed in June 2017

  • Reviewed: 1 July 2017

    9.2
    Well located and refurbishment is impressive
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel is being renovated at present and there is a mix of old and new. The photos on the website show the refurbished rooms and we were given an old room which was very different to the photos. While we accepted this, we did express disappointment and were told the hotel was quite full. We went out for a walk and on returning were told that they were able to give us a suite. While it too was un renovated it was a delightful room and we really enjoyed it.

    Good location and nice breakfast. Staff very helpful and accomodating. Comfortable bed.

    Stayed in June 2017

  • Reviewed: 18 December 2016

    9.6
    We will definitely stay here again.
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    They could accommodate 4 adults in 1 room. Clean and comfortable rooms. The staff are friendly. Breakfast has a wide variety of choices. The location is very convenient, perfect if you want to go shopping or to visit bars and restaurants. It is near a bus terminal and a few minutes away from the train station. Although it is close to the highway, it is quiet in the room.

    Stayed in December 2016

  • Reviewed: 12 August 2018

    9.6
    lovely staying
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights

    alright

    if go to Sundsvall again, surely, this hotel will be my choice.

    Stayed in August 2018

  • Reviewed: 4 August 2018

    9.6
    Fine breakfast and a good level in general.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Not very exciting view from our rooms.

    Fine breakfast and a good level in general. Easy parking facilities. Central.

    Stayed in July 2018

  • Reviewed: 19 April 2018

    9.6
    restaurant was excellent
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 9 nights

    restaurant was excellent

    Stayed in April 2018

  • Reviewed: 29 March 2018

    9.6
    Profesioanal staff
    • With a pet
    • Business trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights

    Profesioanal staff

    Stayed in March 2018

  • Reviewed: 16 March 2018

    10
    Great beds, clean, good sauna and friendly check in and...
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 1 night

    Great beds, clean, good sauna and friendly check in and pleasant public areas

    Stayed in March 2018

  • Reviewed: 20 February 2018

    9.2
    Superb breakfast .
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Superb breakfast ..! Very quiet rooms ..!

    Stayed in February 2018

  • Reviewed: 6 February 2018

    7.1
    Great choice
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Room was small and beds were not comfortable enough

    Staff was very helpful. Breakfast was perfect. Location was great.

    Stayed in January 2018

  • Reviewed: 20 January 2018

    9.6
    Overall very clean with welcoming staf. I would stay again
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The hot food eg bacon, sausage, scrambled egg etc were cold

    Evening set meal was good value

    Stayed in January 2018

  • Reviewed: 28 November 2017

    7.9
    Rooms were well maintained and ckean
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Rooms were well maintained and ckean

    Stayed in November 2017

  • Reviewed: 15 November 2017

    8.8
    Excellent breakfast, nice people, worm bathroom and nothing...
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Dark corridors.

    Excellent breakfast, nice people, worm bathroom and nothing to complain.

    Stayed in November 2017

  • Reviewed: 13 October 2017

    7.9
    Beautiful city and the hotel was convenient, staff was very
    • Leisure trip
    • Group
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No outlets near the bed and there was no outlet in the bathroom

    Location, BREAKFAST!

    Stayed in October 2017

  • Reviewed: 25 July 2017

    8.3
    Breakfast was amazing
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Carpet floors in shared areas

    Breakfast was amazing

    Stayed in July 2017

  • Reviewed: 5 July 2017

    7.9
    Very good breakfast.
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Very good breakfast.

    Stayed in July 2017

  • Reviewed: 21 June 2017

    10
    Comfortable rooms, great staff and a central location
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast for all needs:hearty, sweet and fit food available. Also glutenfree and lactosefree options. Staff was very kind and helpful

    Stayed in June 2017

  • Reviewed: 27 March 2017

    9.6
    Bästa frukosten😀
    • Leisure trip
    • Family with young children
    • Economy Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Bästa frukosten😀

    Stayed in March 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 November 2015

    9.6
    Breakfast was a lot to choice from and everythink was fresh...
    • Leisure trip
    • Couple

    Just one the hairdyer only stayed on for a short time then turn of i needed to borrow one from reception and had to fetch it myself i think they could have brought it to the room

    Breakfast was a lot to choice from and everythink was fresh the rooms were clean and beds comfartable

  • Reviewed: 1 October 2015

    7.9
    Soft, comfortable bed.
    • Leisure trip
    • Couple

    Would have liked a fridge in the room and some toiletries as we are trying to travel light.

    Soft, comfortable bed. Asked for a room with a view and they accommodated us. Breakfast was good.

  • Reviewed: 13 January 2016

    8.8
    Helpful staff,
    • Leisure trip
    • Family with young children

    Our room was a little bit old with blowing cold air from the windows.

    Helpful staff, Excellent breakfast

  • Reviewed: 16 December 2015

    7.0
    Situation, parking possibilities, room, breakfast
    • Leisure trip
    • Group

    cleaning services

    Situation, parking possibilities, room, breakfast

  • Reviewed: 11 August 2015

    8.8
    Room 212 was not acceptable.
    • Leisure trip
    • Family with older children

    Room 212 was not acceptable. 2 small windows.

  • Reviewed: 21 July 2015

    10
    Staff is friendly and helpful.
    • Leisure trip
    • Solo traveller

    Nothing.

    Staff is friendly and helpful.

There are also 22 reviews without text. These impact the overall review score.

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