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Reviews of Clarion Collection Hotel Bilan 4 stars

Karlbergsgatan 3, 652 24 Karlstad, Sweden

#4 of 20 hotels in Karlstad

Guests' Choice

Review score

Based on 1024 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.5

  • Location

    9.1

  • Facilities

    8.4

  • Staff

    9.1

  • Value for money

    8.6

  • Free WiFi

    8.7

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Showing 1 - 56

  • Reviewed: 27 August 2018

    7.5
    Nice hotel - but hot
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Evening Meal
    • Stayed 1 night

    No air condition, a couple of fans did not help much when the temperature was around +30C this summer. Window could not be kept open due to noice from railway and other traffic.

    Nice beds, evening meal was good, parking is close, breakfast options with gluten- and lactose free options ok. Friendly and helpful staff.

    Stayed in August 2018

  • Reviewed: 1 August 2018

    9.6
    Excellent
    • Leisure trip
    • Family with young children
    • Economy Double Room with Evening Meal
    • Stayed 1 night

    Everything, facilities, the atmosphere, the staff, very clean good concept with dinner buffet We were on the way to Oslo from Stockholm and the stay at the hotel was a very relaxing but elegant break.

    Stayed in July 2018

  • Reviewed: 30 July 2018

    7.9
    Best stay in (ex) prison
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Evening Meal
    • Stayed 2 nights

    Geat location and facility. Clarion concept is they include dinner, which coiuld be a bit more exciting if you compare with other Clarion's in Sweden. Overall: great stay. Recommend.

    Stayed in July 2018

  • Reviewed: 26 July 2018

    10
    Really enjoyed our stay.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    Amazing how they have preserved the building but made it a very comfortable hotel. We were in the new rooms at the back which were a really good size and had a small private terrace area. Very comfortable, lovely staff. Coffee and cake, dinner and breakfast. What more could you want.

    Stayed in July 2018

  • Reviewed: 24 July 2018

    9.2
    Nice stay in an unusual hotel with lots of history
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    Had to for pay for parking but note its free in the car park outside the hotel walls. Breakfast could have been better eggs a little cold but this is my only real grip

    its a converted Prison and has lots of original features and even a museum. Great location on site parking very secure. Great fee evening meal and breakfast included.

    Stayed in July 2018

  • Reviewed: 18 July 2018

    8.3
    Unique place. Comfortable bed. Great staff. Good food.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    Our room suffered from lack of adequate air coditioning on a 31 degree day in Karlstad. Bathroom exceptionally hot due to sun facing windows late into the day. A fan in the room saved the situation. Exceptionally hot day didnt help.

    Great concept, a hotel in an old jail. Room was great, food was good. Well located in the city. Close to everything. Bed comfortable. Staff were marvellous.

    Stayed in July 2018

  • Reviewed: 15 July 2018

    9.2
    Lovely hotel in old jail
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    We did have noise intrusion from footsteps in the room above. Unfortunately it was a family with small children doing a lot of running and jumping so just bad luck. This is a common problem in hotels and not much can be done except when possible place families on the ground floor or above vacant rooms.

    The hotel is well placed near the centre of town and is in a fascinating building as it is an old jail and the decor captures the flavour in a delightfully quirky way. Staff are lovely, there is a nice outside area for drinks or coffee and the inclusion of quality breakfast, dinner and refreshments in the price is excellent. The room was comfortable and the inclusion of a fan very effective for the warmer than usual weather and something we rarely experience in un airconditioned hotels.

    Stayed in July 2018

  • Reviewed: 28 June 2018

    10
    A comfortable hotel, good value for money, easy access from motorway
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Evening Meal
    • Stayed 1 night

    Nothing to dislike

    A very warm welcome from the lady on reception who had great local knowledge and couldn't do enough for us, she also checked us out the next morning Coffee and cake on arrival was a nice touch, meal was included, basic but plentiful. The museum in the basement is work a look. Room was very comfortable, excellent bathroom Karlstad has a large and busy shopping centre within easy walking distance

    Stayed in June 2018

  • Reviewed: 23 June 2018

    10
    This is the place!
    • Leisure trip
    • Group
    • Economy Double Room with Evening Meal
    • Stayed 4 nights
    • Submitted via mobile

    The plug for bedside apparatus (CPAP) was difficult to use for mobility restricted, but guess what!? One call to the front desk and they were there to assist within 4 min.!

    Clean comfortable room, amazing staff; front desk top niche, chef is superb. Breakfast and dinner included, and excellent food, extremely well prepared. We are here for our second stay, and it’s even better than the first.

    Stayed in June 2018

  • Reviewed: 23 May 2018

    10
    We loved it and would come again without hesitation
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Evening Meal
    • Stayed 2 nights
    • Submitted via mobile

    Minor problem with young people Being noisy late at night.

    The welcome was warm. The room was a good size and layout, beautifully clean. Meals were served as a buffet so you could pick and choose how much you wanted of anything. Vegetarians and vegans are provided for. Coffee and cake is available mid morning and afternoon. There is a lounge area and sitting area in the garden. It’s easy to walk to all the sights from here. The museum in the basement is interesting. We didn’t stay long enough to use the sauna or gym.

    Stayed in May 2018

  • Reviewed: 2 April 2018

    9.6
    Best place to stay in Karlstad!
    • Solo traveller
    • Economy Double Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    The ventilation in my room was loud. I asked if this could be lower, but that was not possible. I was offered an other room immediately though. Maybe this experience was personal and others do not mind.

    I am a returning guest. This is a hotel where you feel at home, because of the extraordinary friendliness of the staff and thouhtful details, such as a (free) afternoon snack, evening meal and breakfast. For a good price, you are very well taken care of, and the interior design if this place is also a pleasure. Including the smaal but interesting museum about the firmer prison.

    Stayed in April 2018

  • Reviewed: 18 November 2017

    10
    Overnight stay during a roadtrip!
    • Leisure trip
    • Group
    • Economy Double Room with Evening Meal
    • Stayed 1 night

    Nothing i noticed particularly !

    We had a great stay at Clarion Hotel Bilan. We just stayed for one night as Karlstad was just a place to stay overnight during our road trip. The city has not much to say but it was nice walking around. The hotel was clean with a great bufeet for breakfast and dinner. The hotel used to be a prison in the past and they have a museum in the basement . Interesting!

    Stayed in October 2017

  • Reviewed: 3 September 2017

    8.3
    Excellent base for a lively and very liveable city
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Evening Meal
    • Stayed 1 night

    The conversion from prison must be c25 years ago, but the decor is holding up well

    Supper buffet included in the price - much better than we expected Just a few minutes walk from attractive historic centre, and canalside walks Friendly staff

    Stayed in August 2017

  • Reviewed: 29 August 2017

    9.2
    Nice friendly hotel not too big
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room with Evening Meal
    • Stayed 1 night

    would have been nice to have Tea coffee making facilities in the room

    Nice friendly hotel not too big Central location so walking distance into centre of town shops cinema restaurants Evening meal included nice touch simple but tasty fare free standing fan provided Free Parking voucher given for next door

    Stayed in August 2017

  • Reviewed: 7 August 2017

    8.3
    As downtown Karlstad you need to be
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Evening Meal
    • Stayed 1 night

    - No air condition - Our room was close to railroad and a main road, noisy if the window was open. - The breakfast was not as good ( boiled bacon! )

    - As downtown Karlstad you need to be - A good dinner was included in the room price - The history of the hotel - Good beds - Friendly staff

    Stayed in July 2017

  • Reviewed: 26 July 2017

    7.5
    Nice hotel, everything needed was there.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    Expensive. The included buffet dinner was not very good and not worth the extra price compared to similar hotels in Karlstad.

    Nice hotel, everything needed was there. Nicely quiet.

    Stayed in July 2017

  • Reviewed: 16 July 2017

    7.9
    Sauna,buffet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    Needed to pay to park motorcycle on hotelground, Even lot of place to fit bike. Other hotels never been problematiikkaa or had to pay on hotelground,maybe was wrong receptonist boy time se check-in ...

    Sauna,buffet

    Stayed in July 2017

  • Reviewed: 1 July 2017

    10
    Enjoyable stay with delicious dinner.
    • Leisure trip
    • Couple
    • Economy Double Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    Nothing not to like.

    I didn't know what to think about the dinner included in the room rate however the dinner was delicious and served in a large comfortable dining room. The hotel is a well run medium to large sized facility. The parking was on site for a fee or next door in a public car park with a voucher provided by the hotel free of charge. There was also tea and coffee on offer with a treat of cake in another lunch lounge area help yourself style.

    Stayed in June 2017

  • Reviewed: 1 July 2017

    8.8
    nice "jail" to spend vacation
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Evening Meal
    • Stayed 1 night

    According to my booking the hotel has free parking without reservation but on arrival i was told that all free parking places were reserved. So i parked my car on public paying parking right near the hotel. Cause it was weekend the parking was free. May be the hotel gives paper for free public parking on working days, i really don't know

    I didn't live in the "jail" because booked superior double room and was settled in new one-story building on the hotel territory. It was comfortable with all conveniences and good wi-fi. Had nice meals in the hotel and good sleep in good bed, thank you!

    Stayed in June 2017

  • Reviewed: 17 June 2017

    10
    Great staff, excellent meals, clean comfortable rooms.
    • Leisure trip
    • Couple
    • Economy Double Room with Evening Meal
    • Stayed 1 night

    The supper and the breakfast both included were excellent.. So much food and variety. Staff was great. Lower level was a prison museem and since we are correctional officers it was interesting.. Great place... Great food.

    Stayed in June 2017

  • Reviewed: 27 May 2017

    9.2
    Very nice
    • Leisure trip
    • Group
    • Economy Double Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    Nice, pleasent, clean hotel. We had free parking very close to it. The price included dinner, which was very convenient. It was simple but good. Good breakfast, large variety and tasty. The hotel is in the center, there are a lot of bars and restaurants in a short walking distance.

    Stayed in May 2017

  • Reviewed: 12 January 2017

    7.1
    Unique accommodation for history buffs and crime enthusiasts.
    • Leisure trip
    • Group
    • Standard Double or Twin Room with Evening Meal
    • Stayed 1 night

    Free parking is only after 8pm on weekdays and after 3pm on Saturday.

    The place is a museum in itself. Great for history buffs, and anyone who has a wild sense of imagination in this old prison.

    Stayed in January 2017

  • Reviewed: 28 December 2016

    10
    Amazing place, a must stay at hotel if visiting Karlstad
    • Leisure trip
    • Couple
    • Economy Double Room with Evening Meal
    • Stayed 6 nights

    Everything. The room was very clean, the hotel staff were lovely (good English speakers too) and the food is GORGEOUS, both breakfast, dinner and fika! Great location, great history on the hotel. Definitely will be going again.

    Stayed in December 2016

  • Reviewed: 11 October 2016

    10
    Terrific
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room with Evening Meal
    • Stayed 1 night

    Very friendly staff and high standards in every way. Very impressed to have our evening meal kept and served after we returned from the theatre and outside the stated dining hours. Very interesting museum in the basement too.

    Stayed in October 2016

  • Reviewed: 9 October 2016

    10
    Perfect location in town, nice athmosphere in the old prison...
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    We did not miss anything!

    Perfect location in town, nice athmosphere in the old prison with a small prison exhibition as an extra bonus. Good room standard, comfortable beds. Full breakfast and also an evening meal included in the price. So we are very satisfied with our stay !

    Stayed in October 2016

  • Reviewed: 29 August 2018

    9.2
    very short but nice
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Evening Meal
    • Stayed 1 night

    No comments

    The friendliness of the staff

    Stayed in August 2018

  • Reviewed: 19 August 2018

    8.8
    Very good location.
    • Leisure trip
    • Family with young children
    • Economy Double Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    The room was a bit small.

    Very good location. Pretty good breakfast and dinner. Internet worked well. Free parking.

    Stayed in August 2018

  • Reviewed: 9 August 2018

    6.7
    Food and service.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Evening Meal
    • Stayed 2 nights
    • Submitted via mobile

    Noise from trafikk and train.

    Food and service.

    Stayed in August 2018

  • Reviewed: 1 August 2018

    9.6
    Pleasant.
    • Leisure trip
    • Couple
    • Economy Double Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    Room comfortable. Meals nice.

    Stayed in July 2018

  • Reviewed: 26 June 2018

    10
    A jewel of a hotel
    • Leisure trip
    • Group
    • Standard Double or Twin Room with Evening Meal
    • Stayed 3 nights
    • Submitted via mobile

    My stay was too short.

    The staff is amazing everyone of them, from front desk to dining to housekeeping. I strongly recommend you check it out!!!

    Stayed in June 2018

  • Reviewed: 6 April 2018

    10
    Excellent
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    Breakfast and dinner are excellent. Clean, silent, public parking very near

    Stayed in April 2018

  • Reviewed: 4 February 2018

    7.9
    The little museum should be visited.
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    Dinner menu is fixed and no choice if you dont eat meat.

    The little museum should be visited. Breakfast and dinner included. Boutique and nice hotel.

    Stayed in January 2018

  • Reviewed: 10 October 2017

    8.8
    A very pleasant overnight stay.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    A very good deal in an excellent hotel.

    Stayed in September 2017

  • Reviewed: 28 September 2017

    9.2
    they were doing off season maintenance so with a better room it could have been excellent
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    Location of the room. Street noise and very early trash collection noise.

    Location and dinner

    Stayed in September 2017

  • Reviewed: 21 July 2017

    8.8
    Comfortable large room (prison cell)
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    Nothing really.

    Large and comfortable room. Interesting place.

    Stayed in July 2017

  • Reviewed: 13 July 2017

    10
    One of the best in Sweden.
    • Leisure trip
    • Group
    • Standard Double or Twin Room with Evening Meal
    • Stayed 1 night

    Nothing.

    Been staying here since 1990. Top-Notch place to stay. Love the museum

    Stayed in June 2017

  • Reviewed: 6 June 2017

    6.3
    Everything you what to see is within walking distance.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room with Evening Meal
    • Stayed 3 nights

    Poor information was provided about hotel at the time of arrival.

    Everything you what to see is within walking distance.

    Stayed in June 2017

  • Reviewed: 18 May 2017

    10
    A great place to stay in the city.
    • Leisure trip
    • Group
    • Standard Double or Twin Room with Evening Meal
    • Stayed 1 night

    A great place to stay in the city.

    Stayed in May 2017

  • Reviewed: 10 April 2017

    9.6
    Great hotel for stay in Karlstad
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    Excellent in every way. Fika and evening buffet included

    Stayed in April 2017

  • Reviewed: 22 December 2016

    9.2
    Great find in Karlstad.
    • Leisure trip
    • Family with older children
    • Economy Double Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    Room was small but served the purpose well.

    Great location. Nice to have breakfast and dinner included. Interesting history to the building.

    Stayed in December 2016

  • Reviewed: 6 November 2016

    10
    Very friendly and helpful staff!
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room with Evening Meal
    • Stayed 1 night
    • Submitted via mobile

    Very friendly and helpful staff! Great rooms! Nice meals

    Stayed in November 2016

  • Reviewed: 8 October 2016

    10
    Very warm and welcoming hotel
    • Leisure trip
    • Couple
    • Economy Double Room with Evening Meal
    • Stayed 2 nights

    Nothing

    Very friendly and helpful staff. Good value for money. Extremely comfortable rooms

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 April 2016

    9.2
    Delicious food, friendly and helpful stadd, nice rooms and...
    • Leisure trip
    • Couple

    Delicious food, friendly and helpful stadd, nice rooms and good location close to the city center. Good WIFI connection. Wonderful that both breakfast and dinner was inclusive in roomprice.

  • Reviewed: 23 April 2016

    10
    Delicious food, friendly and helpful staff, nice rooms and...
    • Leisure trip
    • Family with young children

    Maybe a little kids corner wouldn't harm.

    Delicious food, friendly and helpful staff, nice rooms and good location in the city center! Wonderful that both breakfast, dinner and fika (Afternoon Tea and cake) is included!

  • Reviewed: 17 October 2015

    8.3
    Varied breakfast, good quality afternoon meals, clean and...
    • Leisure trip
    • Group

    Wifi included is great, but poor reception at the room, and a bit slow when connected.

    Varied breakfast, good quality afternoon meals, clean and modern.

  • Reviewed: 20 July 2015

    9.6
    Friendly staff, very helpful.
    • Leisure trip
    • Couple

    Door to bathroom too narrow for "rollator". (Walking frame)

    Friendly staff, very helpful. Good evening buffet and good and plentyful breakfast.

  • Reviewed: 30 June 2015

    9.6
    Hotel is in converted prison.
    • Leisure trip
    • Couple

    nothing

    Hotel is in converted prison.the conversion has been superbly done;hotel is very clean and modern;room great with superb bathroom.evening buffet included in the price which was excellent.great breakfast.would highly recommend

  • Reviewed: 25 February 2015

    9.2
    Comfortable hotel, breakfast and evening meal included.
    • Leisure trip
    • Solo traveller

    Slightly expensive, but that is Sweden.

    Comfortable hotel, breakfast and evening meal included. Relaxed atmosphere, local hire car facilities and free parking.

  • Reviewed: 1 April 2016

    10
    Really nice hotel, really kind staff.
    • Leisure trip
    • Solo traveller

    Really nice hotel, really kind staff. Bed was very good, so was wifi. Good selection in breakfast, and the evening buffet was pretty good too.

  • Reviewed: 9 February 2016

    10
    A great place to stay
    • Couple

    A great place to stay

  • Reviewed: 31 August 2015

    10
    Food was really good.
    • Leisure trip
    • Couple

    Food was really good.

  • Reviewed: 11 August 2015

    10
    Food, comfort of room/bed, bathroom
    • Leisure trip
    • Couple

    Food, comfort of room/bed, bathroom

  • Reviewed: 4 August 2015

    10
    Nice food and really interesting place.
    • Leisure trip
    • Couple

    nothing

    Nice food and really interesting place. Comfortable room and bed

  • Reviewed: 23 July 2015

    7.9
    everything was as described.
    • Leisure trip
    • Couple

    nothing

    everything was as described.

  • Reviewed: 16 July 2015

    10
    The staff were very welcoming and we were treated to cakes...
    • Leisure trip
    • Couple

    Nothing!

    The staff were very welcoming and we were treated to cakes and coffee on arrival!

  • Reviewed: 27 June 2015

    7.9
    The kindness of the staff.
    • Leisure trip
    • Group

    Nothing.

    The kindness of the staff.Value for money Nice room and good food. Possibility to park the car on the parking of the hotel. Perfect wifi.

There are also 22 reviews without text. These impact the overall review score.

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