Storgatan 15, 97232 Luleå, Sweden
#5 of 12 hotels in Luleå
Guests' ChoiceBased on 376 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
9.3
Facilities
8.2
Staff
8.8
Value for money
8.0
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 15, 2024
Jack
United KingdomSome plugs did not appear to be working.
Well-appointed room & comfortable
Stayed in April 2024
Reviewed: April 9, 2024
Stefan
SwedenVery low water pressure in the shower
Very nice breakfast
Stayed in April 2024
Reviewed: March 29, 2024
Jan
NetherlandsParking not ideal to he honest, you park on the back side under ground, you use a code to open the door which you get at the reception and then you have to walk through the inner yard which has some heavy doors to get into the hotel. The hotel was a bit noisy at night, we heard some pipe works or drainage. When checking out we werent asked how our stay was and felt a bit rushed. We went to the garage back side forgetting the code, you cant get back in from the back side when exiting so had to walk the whole way around.
Great stay overall, nice rooms. Old classy hotel but clean. Breakfast was great.
Stayed in March 2024
Reviewed: March 26, 2024
Atse
ItalyWe had a room with a door to the adjacent room, which was of course locked, but this door lets through a bit more noise than a normal wall would.
Excellent location, very clean and spacious room, friendly staff. Great breakfast! The pub that is located in/at the hotel is also very nice.
Stayed in March 2024
Reviewed: March 18, 2024
Ceren
GermanyVery clean and comfortable rooms
Stayed in March 2024
Reviewed: March 2, 2024
Federico
ItalyNo nespresso machine, no possibility to adjust room temperature, no amenities in the room
Central position, quick check in, friendly and helpful staff, good wifi, spacious rooms
Stayed in March 2024
Reviewed: February 27, 2024
Xavier
DenmarkNo gym :/ The brunch has different hours for weekend and weekdays - wish I knew before
The location, the staff, the bathtub, the brunch
Stayed in January 2024
Reviewed: February 22, 2024
Laura
ItalyThe room was smaller than I thought
Great breakfast
Stayed in February 2024
Reviewed: January 28, 2024
Gareth
United KingdomWhile the location is convenient, we stayed on a Saturday night and our room did get noise from the bar and street below into the early hours.
Great location in town, good value. Room worked well for a one night stay.
Stayed in January 2024
Reviewed: January 21, 2024
Andrew
AustraliaBreakfast shut at 930am (who does that?) and the restaurant wasn't open on either night that we were there.
The location, great room size, friendly and helpful staff, bath and it had parking
Stayed in January 2024
Reviewed: January 18, 2024
Olga
NetherlandsIt was very cold outside (-35), and the room also felt a bit chilly. Although I think it won't be a problem in less cold weather.
Good quality hotel close to the city center. Easy to reach from the airport. Friendly and efficient staff.
Stayed in January 2024
Reviewed: January 18, 2024
Cassandra
SwitzerlandFacilities were a little older, cleaning wasn't great, house keeping was almost non-existent
very central location
Stayed in January 2024
Reviewed: January 17, 2024
Lauren
IrelandRoom is smaller than the pictures and the bathroom is tiny!
Location is perfect! Breakfast is amazing!
Stayed in January 2024
Reviewed: January 16, 2024
Barbara
SwedenI love the architecture and location
Stayed in October 2023
Reviewed: January 9, 2024
Martha
Denmarkextremely small TV
staff, location, hotel per se
Stayed in November 2023
Reviewed: January 6, 2024
Sabine
GermanyNothing to complain. The hotel needs a bit of renovation.
Breakfast was perfect and the the view of the room to the sea, too.
Stayed in December 2023
Reviewed: January 5, 2024
Laura
SpainThey could clean the rooms better (for example, fridge in the room). Our fridge was dirty, but the rest of the room was fine.
Location, staff, breakfast. Staff is super friendly, especially during breakfast hours. Ashley was great making us very comfortable and making sure we had everything we needed during breakfast. Staff at the reception as well.
Stayed in January 2024
Reviewed: January 5, 2024
Elda
SwedenI was disappointed with the morning reception staff during my recent stay. Upon arriving early, we were assigned a room that lacked any view, the window being completely obscured by internal buildings. Hoping for a room change to enjoy at least a partial view, we approached the reception only to be met with a disheartening response. The receptionist, despite a polite demeanor, quickly dismissed our request with a curt "No, I can’t do that," offering no further assistance or explanation. This interaction was an unfortunate start to our stay. One anticipates a certain level of service and flexibility at such a prestigious establishment. Unfortunately, when we requested a room change due to the lack of a view, the response was a flat refusal without any attempt to accommodate our reasonable request. For the price point and reputation of Elite Hotel, a more considerate and proactive approach from the staff is not just desired, but essential.
My breakfast experience at the restaurant was truly satisfying. The variety of food offered was impressive, catering to all tastes and preferences. Each dish was well-prepared and flavorful. Moreover, the restaurant's ambiance added to the enjoyment of the meal. The royal-style architecture was mesmerizing, creating an opulent and welcoming atmosphere that complemented the dining experience beautifully. The breakfast restaurant staff at the hotel were truly welcoming and professional. They provided an inviting atmosphere each morning, enhancing our dining experience with their attentive and efficient service. An exceptional location, conveniently situated just a 5-minute walk from the main bus station. This prime position offers easy access to various destinations, including the airport, Luleå University, and popular local activities like dog sledding. Its proximity to key transport links makes it an ideal choice for both leisure and business travelers looking to explore the city's attractions or venture further afield.
Stayed in December 2023
Reviewed: January 3, 2024
Sohail
IrelandThe electric vehicle charger point was not working. Parking entry is very tight so be careful while entering the parking lot. Parking is ~200 SEK per night. No free drinking water, you must buy from the minibar after paying ~1500 SEK per night.
Breakfast is Amazing so tasty and more than plenty choice, breakfast area is even more amazing, staff were smiling and welcome. All our requests were accommodated, location is perfect, very central. Lovely room with the view of the frozen lake and the bridge. Definitely visiting this 150 years old hotel again.
Stayed in December 2023
Reviewed: December 28, 2023
La
SwedenOnly set back no kettle in the room. Would’ve been nice to make your own tea/ coffee when you liked .
Beautiful building and breakfast room. Great location centro Lulea.
Stayed in December 2023
Reviewed: December 22, 2023
Kim
ItalyNo
Location is great and staffs are smiling
Stayed in December 2023
Reviewed: December 21, 2023
Karin
SwitzerlandI stayed at the hotel for 3 nights in December. The room was very cold and the windows were drafty. The heaters were locked so could not be adjusted. There was no water boiler in the room, so no possibility to have a warm drink.
Perfect location with easy access to shops and restaurants. Friendly staff. Spacious room with good working desk.
Stayed in December 2023
Reviewed: December 19, 2023
Han
NetherlandsThe in house Asian restaurant was a bit disappointing
Beautifull building, nice breakfast, super staff
Stayed in December 2023
Reviewed: December 13, 2023
Jenny
SwedenIt was a little cold in my room, bathroom floor was icy cold..
The building. The ball room where breakfast was served. The location.
Stayed in December 2023
Cangas de Onís, Spain
Whitianga, New Zealand
Rolle, Switzerland
Gatineau, Canada
Calangute, India
Manciano, Italy
Panglao Island, Philippines
Kovalam, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content