Reviews of Freys Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Bryggargatan 12, Norrmalm, 11121 Stockholm, Sweden
Loading
Guests also reviewed these properties:
Avignon, France
Mendon, United States
Jackson, United States
Whitby, United Kingdom
Tiberias, Israel
Torgon, Switzerland
Florence, Italy
Tirupati, India
How guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Loading...
Reviewed: September 9, 2025 · Stayed in August 2025
Verified reviewReviewed: September 9, 2025 · Stayed in August 2025
Verified reviewLocation
Having to wait to get the room because it needed a “deep clean”
Reviewed: September 8, 2025 · Stayed in June 2025
Verified reviewInteresting influence of heritage.
Reviewed: September 8, 2025 · Stayed in June 2025
Verified reviewGood location, very close to Arlanda Express.
Reviewed: September 1, 2025 · Stayed in August 2025
Verified reviewReviewed: August 27, 2025 · Stayed in July 2025
Verified reviewReviewed: August 19, 2025 · Stayed in August 2025
Verified reviewConvenient location and breakfast very good
Dear guest,Thank your for the lovely review. We are glad to see that you had a good stay and enjoyed our services.Best Regards, Sabina/ Freys Hotel
Reviewed: August 18, 2025 · Stayed in August 2025
Verified reviewLocation was perfect. The city view terrace was nice.
Having to use keys instead cards for rooms/elevators.
Dear Lee, Thank your for taking the time to give your feedback. We are glad to see that you had a good stay and enjoyed our great location. Best Regards, Sabina/ Freys Hotel
Reviewed: August 18, 2025 · Stayed in August 2025
Verified reviewReviewed: August 17, 2025 · Stayed in July 2025
Verified reviewReviewed: August 15, 2025 · Stayed in May 2025
Verified reviewReviewed: August 15, 2025 · Stayed in August 2025
Verified reviewReviewed: August 15, 2025 · Stayed in August 2025
Verified reviewNice location and very clean
Dear Christina, Thank you for your kind words! We’re glad to hear that you enjoyed your stay and our great location. We look forward to welcoming you back soon! Best Regards, Sabina/ Freys Hotel
Reviewed: August 15, 2025 · Stayed in August 2025
Verified reviewThis hotel was very close to the central station, so it was convenient to go anywhere.
The room was a little small, but considering the location, I think it's a level that can't be helped.
Dear Haruki, Thank Your for taking the time to give your feedback. We are glad to see that you had a good stay and enjoyed our great location. Best Regards, Sabina/ Freys Hotel
Reviewed: August 14, 2025 · Stayed in August 2025
Verified reviewLocation
Rooms were uncomfortable, shower was horrible and breakfast was middle quality. Not a good value for amount spent.
Dear Henry, Thank you for your feedback. We're glad you enjoyed our location. We’re sorry to hear that your expectations were not met. Please remember that you are always welcome to contact the front desk for a possible room change or upgrade, subject to availability. Best regards, Helena / Freys Hotel
Dear Henry, Thank you for your feedback. We're glad you enjoyed our location. We’re sorry to hear that your expectations were not met. Please remember that you are always welcome to contact the front desk for a possible room change or upgra… Show more
Reviewed: August 13, 2025 · Stayed in August 2025
Verified reviewExcellent location
Need better curtains to keep out more light!
Dear Alan, Thank your for taking the time to give your feedback. We are glad to see that you had a good stay and enjoyed our great location. Best Regards, Sabina/ Freys Hotel
Reviewed: August 12, 2025 · Stayed in August 2025
Verified reviewReviewed: August 12, 2025 · Stayed in August 2025
Verified reviewLocation and price
Instruktions neded for Air condition as there was some noise when the window was opened
Dear guest, Thank you for sharing your feedback. We’re happy to hear that you liked our location and found the price to be good. Best regards, Sabina/Freys Hotel
Reviewed: August 12, 2025 · Stayed in July 2025
Verified reviewReviewed: August 7, 2025 · Stayed in July 2025
Verified reviewLocation was very convinient. Staff was super friendely.
Room was little small. BUt for 1 night it was ok.
Dear Ahmad, Thank you for sharing your feedback. We’re glad to hear that you enjoyed our great location and the helpful service at the check-in desk. Best regards, Sabina/ Freys Hotel
Reviewed: August 4, 2025 · Stayed in August 2025
Verified reviewGreat location and a very nice and helpful check in desk. It had a nice old world ambience about the hotel, but with fittings for the presence.
Dear Stephen, Thank you for sharing your feedback. We’re glad to hear that you enjoyed our great location and the helpful service at the check-in desk. Best regards, Sabina/ Freys Hotel
Reviewed: August 4, 2025 · Stayed in August 2025
Verified reviewReviewed: August 3, 2025 · Stayed in July 2025
Verified reviewReviewed: August 1, 2025 · Stayed in August 2025
Verified reviewReviewed: July 27, 2025 · Stayed in July 2025
Verified reviewGreat choice. Something for everyone
Dear Gwen, Thank you for taking the time to give your feedback and for letting us know that you enjoyed your visit in Stockholm. Glad to know that you were pleased with your stay with us! Best Regards, Olivia/ Freys Hotel