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Reviews of Fragrance Hotel - Imperial 3 stars

28 Penhas Road, Lavender, 208187 Singapore, Singapore

#376 of 475 hotels in Singapore

Guests' Choice

Review score

Based on 23 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    6.9

  • Location

    7.6

  • Facilities

    6.4

  • Staff

    7.1

  • Value for money

    6.3

  • Free WiFi

    6.7

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Showing 1 - 75

  • Reviewed: 18 September 2018

    9.2
    Excellent location, less than 5 min from mrt Lavander...
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Free Wifi ( No Window)
    • Stayed 2 nights
    • Submitted via mobile

    The day after beds were made but didn’t clean the floor. Should be a must because shower and bathroom are all together and water goes everywhere.

    Excellent location, less than 5 min from mrt Lavander station . Room was very clean and tidy.

    Stayed in September 2018

  • Reviewed: 17 September 2018

    5.0
    1,000 better places where to go, not worth it
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room with Free Wifi ( No Window)
    • Stayed 1 night
    • Submitted via mobile

    Obviously you can't change the hotel, but I'm sure you can make the staff more welcoming and create at least a warmer atmosphere

    Hard to say really. 100$ for a storage room with no windows, AC leaking, fridge didn't work, staff at reception looking so miserable, never a smile, checking their phones and that act like they are making you a favour anytime they talk to you (a part from the night guy)...maybe the shower pressure was ok? I can't find anything else. I did not try the breakfast,so I can't tell

    Stayed in September 2018

  • Reviewed: 25 August 2018

    6.7
    The location was perfect.
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room with Free Wifi ( No Window)
    • Stayed 4 nights

    There is no locker in the room for safekeeping. The cleaning staff keep on banging on your door

    The location was perfect. Just walking distance from the MRT. Moreover the good thing is You can find Halal food in every street. MacD, KFC, Burger King, Subway all serve Halal meat burgers. Moreover the local Muslim restaurants food standard was good and you can find one in almost every block. I had to change the Hotel where I was residing previously and this one in Lavender district was just walking distance. The advantage of living in Lavender is that its near Bugis, and that's a happening place, with Bugis+ Arab Street..... The room is adequate for a single traveller and the bed is comfortable. This hotel has a secret swimming pool also. The staff was friendly and helpful. Thanks Rizal. He has great sense of humour.

    Stayed in August 2018

  • Reviewed: 24 July 2018

    7.5
    It's easy to reach airport from there.
    • Couple
    • Superior Double or Twin Room with Free Wifi ( No Window)
    • Stayed 1 night
    • Submitted via mobile

    The room that we got wasn't the same as we ordered. No toiletries there, only soap. Loud running water sound all the time when anyone in the rooms around was using shower/bathroom.

    It's easy to reach airport from there. Many shops and restaurants around. It was clean.

    Stayed in July 2018

  • Reviewed: 11 July 2018

    7.9
    SG again
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room with Free Wifi ( No Window)
    • Stayed 3 nights
    • Submitted via mobile

    - The room I got was windowless - staff are not welcoming - internet fluctates

    - close to Lavender mrt station - clean - cheaper than most hotels in SG

    Stayed in July 2018

  • Reviewed: 17 September 2018

    4.2
    Near MRT
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room with free Wifi
    • Stayed 2 nights
    • Submitted via mobile

    The room arrangement different from what is shown in the website.

    Near MRT

    Stayed in September 2018

  • Reviewed: 12 August 2018

    7.5
    Wifi slow
    • Family with young children
    • Superior Double or Twin Room with Free Wifi ( No Window)
    • Stayed 1 night
    • Submitted via mobile

    Wifi slow

    Stayed in August 2018

  • Reviewed: 17 July 2018

    7.9
    no shower divider, when you take a shower the water goes all...
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room with Free Wifi ( No Window)
    • Stayed 1 night

    no shower divider, when you take a shower the water goes all over the bath area.

    Stayed in July 2018

  • Reviewed: 18 June 2018

    7.1
    Location is great.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Free Wifi ( No Window)
    • Stayed 1 night
    • Submitted via mobile

    There was no towel in our room and phone was not working. We had to go down to the lobby 3x to follow-up and request for a towel.

    Location is great.

    Stayed in June 2018

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 10 May 2016

    4.6
    Check in process was so simple and convenient.
    • Leisure trip
    • Couple

    Room light fitting is dusty,kettle is not clean and stain to make coffee.Toothbrush provided by hotel is worn while brushing tooth.No room slipper provided like other budget hotel. Drawer is locked no access to put thing in.No face towel as in the website. Details and photo in the booking.com for this hotel website is not same.Very upset guest.To all guest who need to stay in this hotel, check first before booked the room at booking.com.

    Check in process was so simple and convenient.

  • Reviewed: 30 April 2016

    7.5
    FANTASTIC LOCATION!
    • Leisure trip
    • Family with young children

    The bed was extremely hard and the pillows were awful. We would have also liked a bath mat for when we got of the shower.

    FANTASTIC LOCATION! Just around the corner for the Lavender MRT station and many local eats and a supermarket. Our deluxe room (414) on the 4th floor was small but good for the price we paid especially in Singapore. The window view was looking at another building but the natural light was good. Good swimming pool on the 4th floor. WIFI connection was good. Comfortable stay and would return.

  • Reviewed: 29 April 2016

    7.9
    Very convenient, a couple of minutes walk to MRT and a bunch...
    • Leisure trip
    • Couple

    Small room with no windows.

    Very convenient, a couple of minutes walk to MRT and a bunch of food outlets and supermarket. Basic clean and comfortable accommodation, good A/C. Narrow rooftop pool good for a few morning laps.

  • Reviewed: 10 April 2016

    5.4
    Clean room, near mrt and food stalls, nice pool
    • Leisure trip
    • Couple

    Snobbish staff, 3-hole sockets that we had to buy a 6SGD adaptor in order to charge our cellphones, hard to find because of small signage

    Clean room, near mrt and food stalls, nice pool

  • Reviewed: 25 March 2016

    5.4
    The staff were friendly and helpful, the location was great,...
    • Leisure trip
    • Couple

    The room was very small even tho it was supposed to be deluxe. The bed was not a proper bed but a faux leather couch imitating a double bed. The bathroom was tiny and needs upgrading. The water from the shower was going all over the toilet and the whole bathroom floor. There were no toiletries provided, as stated on the website, apart from a shower cap,toothbrush and toothpaste and a soap dispenser in the shower so take your own.

    The staff were friendly and helpful, the location was great, close to the city centre. Although a bit small,the roof top pool was a nice bonus. Good for no more than a couple of nights.

  • Reviewed: 19 March 2016

    4.6
    Room are so clean and bed is comfortable.
    • Leisure trip
    • Couple

    The reception is not attending to guest professional. They always thought the day use guest different than others guest. As we hv no luggage with us during check in cause all the luggage is kept at our bus ticket counter for us to travel same day at 10.00pm. We check in at 2.30pm, while the staff thoughts we bring along prostitute in the hotel. The body language look different and not friendly. We are here to rest and continue our travel. They upgrade us but the window view is cover by tree trunks.No viewing from the window. Thus this is call upgrade?.

    Room are so clean and bed is comfortable. What need to add is the toiletries, no shampoo and soap provided.Do hotel 81 have their standard as same as is property of rest of hotel 81 group in singapore.

  • Reviewed: 29 February 2016

    5.0
    Near MRT
    • Business trip
    • Group

    The room is small for a couple and smell (smoke) so much. Toilet and pillow wear dirty. Bed was not comfortable just felt not clean... maybe they were not clean this room before we check in (01.30 am).

    Near MRT

  • Reviewed: 5 February 2016

    8.8
    Hotel is 5mins walk from MRT station, giving access to all...
    • Leisure trip
    • Couple

    Nothing at all.

    Hotel is 5mins walk from MRT station, giving access to all parts of Singapore including the airport. Quite location. Friendly staff. Roof pool small but very welcome on a hot day.

  • Reviewed: 29 January 2016

    5.4
    We were given the room with big windows.
    • Leisure trip
    • Couple

    The toilet has this fixed smell. A urine smell that could not seem to go away. Tried washing the toilet and spraying perfume but didnt worked. And wifi was slow

    We were given the room with big windows. Thought we were not getting rooms with windows

  • Reviewed: 26 January 2016

    6.3
    The location is absolutely amazing.
    • Business trip
    • Solo traveller

    In some rooms, there are no windows. Claustophobic as I am, this caused a bit of an issue for me personally.

    The location is absolutely amazing. Staff is friendly and the hotel/rooms is/are clean.

  • Reviewed: 14 January 2016

    3.0
    what a dump very dirty we complained they gave us an...
    • Leisure trip
    • Couple

    the cab driver told us this hotel is used by prostertutes and there clients and payed by the hour

    what a dump very dirty we complained they gave us an upgrade to a better hotel

  • Reviewed: 9 December 2015

    9.2
    Staff especially Hadfiz Benny - position near MRT - value...
    • Leisure trip
    • Solo traveller

    Lift needed a clean up/Hoover. Breakfast not very exciting - toast was warm bread, eggs were undercooked, don't want salad with fried eggs and my order was wrong! If you're going to do American breakfast do it right'. Otherwise fine.

    Staff especially Hadfiz Benny - position near MRT - value for money.

  • Reviewed: 2 December 2015

    5.4
    I love that location is good.
    • Leisure trip
    • Family with young children

    Small room, the bed is rough and hard..the pillow too.. I feel not comfort with the bed. Better make the room bigger than bathroom. Next time i will not stay at here again..

    I love that location is good..just walk for few minutes and near to go mrt and bus station

  • Reviewed: 8 November 2015

    5.8
    Great central location.
    • Business trip
    • Solo traveller

    Roomwas musty smelling. The cleaners/ maintenance had left a de humidifier in room probably to rectify this. TV sound didnt work properly. Very noisy from other rooms and in corridor.

    Great central location. Wi fi connection was good.

  • Reviewed: 15 October 2015

    6.3
    Location is great few minutes walk to MRT and food court...
    • Leisure trip
    • Solo traveller

    The room is quite small and the bathroom has no shower box then when you have a shower the whole room is pretty wet. Anyway, you get what you pay for me no complain.

    Location is great few minutes walk to MRT and food court near by.

  • Reviewed: 13 October 2015

    6.7
    We like the convenient location as I'm there to renew my...
    • Leisure trip
    • Couple

    The lift in this hotel is scary. My husband nearly got trapped in it. Definitely not in good working condition.

    We like the convenient location as I'm there to renew my Singapore passport. It within walking distance to ICA building

  • Reviewed: 30 September 2015

    9.2
    Only 5 min walk to the Lavender MRT.
    • Leisure trip
    • Family with young children

    Swimming pool is not that great

    Only 5 min walk to the Lavender MRT. Very friendly staff & excellent customer service. They gave me free upgrade to family room (which had a separate bed for the kid) understanding that we had a 4 year old kid. Over all experience - Excellent & more than worth for what you pay

  • Reviewed: 25 September 2015

    5.0
    The staff were fine at reception
    • Leisure trip
    • Couple

    There weren't any bath mats, the shower wasn't the cleanest. At night other guests slammed the doors all the time, may I suggest the hotel place a sign near the lift, requesting for customers to be considerate, it's very annoying when this happens at all hours.

    The staff were fine at reception

  • Reviewed: 23 September 2015

    6.7
    Location was great, very near MRT and almost center of the...
    • Business trip
    • Solo traveller

    The room was not so clean, AC was leaking on the lower part of the BED, WIFI was not strong enough so BAD for business visitors. The front entrance have 3-5 steps which causing uncomfort with heavy luggages.

    Location was great, very near MRT and almost center of the city. Front desk guy is help full especially checking out and assisting on the taxi. MINI Fridge was available and working.

  • Reviewed: 22 September 2015

    5.0
    Good location just out of city centre.
    • Leisure trip
    • Couple

    Not a particularly enjoyable stay, nothing terrible but tiny room and really unclean linen and hairs in bed when we arrived. Staff were nice but not overly friendly.

    Good location just out of city centre. Close to train station and good food market.

  • Reviewed: 2 September 2015

    6.7
    - It takes only less than 5 minute walk from the MRT station...
    • Leisure trip
    • Solo traveller

    - I prefer the same size refrigerator with more space. The existing one has a very limited space.

    - It takes only less than 5 minute walk from the MRT station to the hotel. -There are several foods and restaurants around the hotel as well as supermarket and 7-11.

  • Reviewed: 15 July 2015

    5.8
    -Its location is just 5 minute walk from the Lavender MRT...
    • Solo traveller

    -The free wifi is not stable during the time I stayed there. -Some stafffs are not adequately helpful.

    -Its location is just 5 minute walk from the Lavender MRT station. -There are restaurants, fast food, food center, and FairPrice supermarket near the hotel.

  • Reviewed: 16 April 2015

    8.8
    Staff were helpful, bed was comfy and room is generally...
    • Leisure trip
    • Couple

    Staff were helpful, bed was comfy and room is generally clean. Adequate space inside the room although don't expect too big as it was a budget hotel after all. Very fast (and complimentary) internet speed which is a major cookie point. Hotel also allow us to store our luggage after check out as we were heading to USS before travelling back to our country.

  • Reviewed: 4 April 2015

    7.5
    Good location, near MRT station Lavender.
    • Leisure trip
    • Couple

    The wifi was not free, as promised. First 24-hours was complimentary, after that it cost us 10 SGB/24-hours

    Good location, near MRT station Lavender. Room was little, but it was clean. The hotel was quiet.

  • Reviewed: 19 March 2015

    7.9
    The vicinity to all
    • Business trip
    • Couple

    The hotel not including breakfast (extra charge online perhaps, but I cannot recall) and then the woman at the hotel restaurant trying to charge 10,60 $ for breakfast.

    The vicinity to all

  • Reviewed: 12 March 2015

    5.8
    Cleanliness
    • Leisure trip
    • Group

    Restaurant staff not friendly Ala Carte Menu is not upto standard. Very less choice. Glasses were not washed propoerly. Pillows were very stiff

    Cleanliness Near to Lavender MRT

  • Reviewed: 25 January 2015

    8.8
    Front-desk service staff provide a excellent service while...
    • Leisure trip
    • Couple

    T.V in the room is too high up.

    Front-desk service staff provide a excellent service while check-in. In the morning, cleaners greet me with a smile. Well Done.

  • Reviewed: 4 January 2015

    5.0
    mrt one line with airport, location not far from mrt, close...
    • Leisure trip
    • Family with young children

    small front door, ramp in the back door, internet wifi not that fast.

    mrt one line with airport, location not far from mrt, close to supermarket, and food market, price good if you family looking for sleep only.

  • Reviewed: 27 April 2016

    7.9
    Value for money.
    • Leisure trip
    • Couple

    No windows.

    Value for money. Close to MRT station.

  • Reviewed: 17 April 2016

    6.7
    No window in room
    • Business trip
    • Solo traveller

    No window in room

  • Reviewed: 10 April 2016

    8.8
    Staff are all so kind.
    • Business trip
    • Solo traveller

    Unfortunately , my room had no window.....

    Staff are all so kind.

  • Reviewed: 3 April 2016

    6.7
    The atmosphere of the hotel
    • Leisure trip
    • Couple

    Didnt aware there is extra 20 dollar charges upon check in

    The atmosphere of the hotel

  • Reviewed: 29 February 2016

    8.3
    Good size room with good wifi.
    • Business trip
    • Solo traveller

    Good size room with good wifi. Location near to MRT very convenient. Good value for money hotel

  • Reviewed: 28 February 2016

    7.5
    The staff were friendly, The hotel was clean, But the bed...
    • Leisure trip
    • Solo traveller

    The staff were friendly, The hotel was clean, But the bed was hard as. I didn't eat there so can't comment on food.

  • Reviewed: 1 February 2016

    5.0
    Location was close to where my meeting were.
    • Business trip
    • Solo traveller

    lack of facilities such as soap, tooth brush, shaving kit etc..

    Location was close to where my meeting were.

  • Reviewed: 13 January 2016

    6.7
    convenience location
    • Leisure trip
    • Couple

    toiley flush is poor water heater sometimes not hot

    convenience location

  • Reviewed: 12 January 2016

    6.7
    Location
    • Leisure trip
    • Solo traveller

    Location

  • Reviewed: 5 January 2016

    6.3
    The staff is nice and friendly.
    • Leisure trip
    • Family with older children

    They didn't make up my room on the first day.

    The staff is nice and friendly.

  • Reviewed: 24 November 2015

    5.4
    The furnish is very worn out.
    • Leisure trip
    • Couple

    The furnish is very worn out. Poor TV reception.

  • Reviewed: 24 November 2015

    7.1
    comfortable bed
    • Leisure trip
    • Couple

    the interior is abit old

    comfortable bed

  • Reviewed: 20 November 2015

    8.3
    Close to many food choices & the main roads into the...
    • Leisure trip
    • Couple

    Air conditioning struggled to maintain cooling the room.

    Close to many food choices & the main roads into the city.

  • Reviewed: 31 October 2015

    5.4
    Location
    • Leisure trip
    • Couple

    Aircon not cold.

    Location good wifi strength.

  • Reviewed: 24 October 2015

    7.5
    The location and the price was great.
    • Leisure trip
    • Couple

    There was no window in my room

    The location and the price was great.

  • Reviewed: 18 October 2015

    5.8
    Excellent location
    • Leisure trip
    • Group

    Very very very basic and not good value for what you pay

    Excellent location

  • Reviewed: 24 September 2015

    7.5
    Nice and kind staffs.
    • Leisure trip
    • Solo traveller

    Little far from tourist attractions. I think the room may be narrow for 2 men.

    Nice and kind staffs. Good position from MRT station.

  • Reviewed: 1 September 2015

    8.8
    it's near MRT station, restaurants and a grocery store
    • Leisure trip
    • Couple

    it's near MRT station, restaurants and a grocery store

  • Reviewed: 7 August 2015

    6.7
    The room has no window, it was really dark-
    • Leisure trip
    • Couple

    The room has no window, it was really dark-

  • Reviewed: 31 July 2015

    7.1
    The room was quiet and clean with a window.
    • Leisure trip
    • Family with older children

    The room is pretty small. The bathroom is just next to your bed. Wifi is really slow and weak in the room.

    The room was quiet and clean with a window.

  • Reviewed: 10 July 2015

    7.5
    Near MRT n Supermarket
    • Leisure trip
    • Family with young children

    WiFi is not activited

    Near MRT n Supermarket

  • Reviewed: 16 June 2015

    6.3
    Clean room and comfortable.
    • Leisure trip
    • Group

    Clean room and comfortable.

  • Reviewed: 11 June 2015

    6.3
    No window
    • Leisure trip
    • Couple

    No window

  • Reviewed: 8 June 2015

    8.3
    Near mrt with good rate
    • Leisure trip
    • Family with older children

    Near mrt with good rate

  • Reviewed: 2 June 2015

    4.6
    Hot water was not available in the shower.
    • Business trip
    • Group

    Hot water was not available in the shower. My room has no window.

  • Reviewed: 28 May 2015

    5.8
    Location
    • Leisure trip
    • Solo traveller

    Wi-fi is not free, good thing that reservations thru Booking.com has free wi-fi. No hair dryer.

    Location

  • Reviewed: 11 May 2015

    7.5
    Near MRT station.
    • Leisure trip
    • Solo traveller

    Near MRT station. Convenient to travel from one place to another, also to the airport.

  • Reviewed: 9 May 2015

    7.9
    Comfortable, close to MRT, shops, clean and comfortable
    • Leisure trip
    • Couple

    Comfortable, close to MRT, shops, clean and comfortable

  • Reviewed: 24 April 2015

    8.3
    Services & cleanness
    • Business trip
    • Couple

    Services & cleanness Appreciated for Miss Margaret nice co-operation. Many thanks to her.

  • Reviewed: 20 April 2015

    7.5
    Near KRT Station
    • Leisure trip
    • Group

    Near KRT Station

  • Reviewed: 17 April 2015

    10
    Very close to MRT.
    • Group

    The Lobby is a bit too small if travelling in big group

    Very close to MRT. Clean and nice room. Warm welcome staff. I will be back to stay surely.

  • Reviewed: 10 April 2015

    6.3
    One of your malay staff service is is sucks!
    • Leisure trip
    • Couple

    One of your malay staff service is is sucks! Whatever a guest request his answer is always a NO !

  • Reviewed: 3 April 2015

    7.1
    Cleanliness & close to MRT
    • Leisure trip
    • Group

    Cleanliness & close to MRT

  • Reviewed: 5 March 2015

    10
    Staff,restaurant,location,value
    • Leisure trip
    • Couple

    Nothing

    Staff,restaurant,location,value

  • Reviewed: 5 March 2015

    7.9
    The location, close from the Mrt (lavender).
    • Business trip
    • Solo traveller

    Nothing.

    The location, close from the Mrt (lavender). The Staff friendly, helpful and understanding.

  • Reviewed: 23 February 2015

    8.0
    Good hotel
    • Leisure trip
    • Couple

    Some people talk loud seems like arguing...

    Good hotel

  • Reviewed: 8 February 2015

    5.8
    Location is very convenience.
    • Leisure trip
    • Family with older children

    Room cleaning not proper, such as floor oily, chage of bed cover etc.

    Location is very convenience.

  • Reviewed: 2 February 2015

    7.1
    T.V. too high up
    • Business trip
    • Couple

    T.V. too high up

There are also 6 reviews without text. These impact the overall review score.

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