Toasting area was isolated away from main buffet dishes

Good choice

Stayed in March 2024

Nothing

Location room sizes and service

Stayed in March 2024

I was questioned when o had advised that breakfast was included. Instead of checking they told me it wasn’t only to finally check properly to find that breakfast was included. I advised that I would be checking out earlier on the final day and if I could get something for breakfast. I was advised that they would do a breakfast box pastries or something to come to the entry for breakfast and the would have it ready for me as I had to leave at 5.30 am. When I arrived nothing was ready.

Location

Stayed in April 2024

lifts took a long time

Stayed in March 2024

Late night room service was average and some staff not happy.

Breakfast

Stayed in March 2024

Breakfast used to close down sharp on time. This should be more relaxed as some guests like to have a quiet relaxed breakfast. Towardss the end even staff does not replanish items and just saying its over.

Receptionist Mr. Joe Chew was very helpful and friendly. I ahve met him during my previous visits too but always ready to greet with a smile.

Stayed in March 2024

I didn’t encounter anything I didn’t like.

The room had a lovely view of the waterfront, it looked really amazing at night. The hotel was also located close to many eateries by the river.

Stayed in March 2024

yes

Stayed in March 2024

Good

Stayed in March 2024

Nothing

Room is clean and fix new designe

Stayed in February 2024

:-)

-:)

Stayed in January 2024

No vegetarian or halal food

Staff hospitality

Stayed in January 2024

I asked for interconnecting rooms, or at least close rooms. As such, my kids were 8 floors below us. Pool area was very slippery. They advertised drinks by the pool but the QR codes to order never worked (we tried several devices & wifi/data options) and there was never a staff person to ask. So we took our afternoon of drinks elsewhere.

Great location. Large rooms. Quality buffet breakfast.

Stayed in January 2024

Nothing

Lovely hotel in a good location. Friendly staff and great buffet breakfast.

Stayed in February 2024

I booked and prepaid for a Waterfront room two months in advance. When we arrived our room was not ready, and we were made to wait until one became available. In addition I had to remind the check-in staff that I had paid for a Waterfront view.

Good location. Great view from room.

Stayed in February 2024

Their “Go Green” initiative could have done better. Their pillow cases & robe smell musky in the name of “Go Green” whereby you change it when needed.

The location was great for me to walk around the neighborhood

Stayed in February 2024

the indian restraunt that has been added 4 months ago leaves much to be desired. and that is being polite. i arrived late on the first night and tried to order dinner. was informed the restraunt was closed but they wud deliver to the room. the food arrived with only 1 plate when the manager who took the order saw there were 2 of us. also the order was for 2 tandoori rotis + nan.. only one roti arrived.. we had to ask for another plate and cutlery. next day i wanted to order lunch at 2 pm and was told the restraunt was closed. which restraunt closes at 2 pm??? seems to me they are not serious about either the food or service and the indian restraunt does not fit into the hotel culture... it seemed they did not hav much business for indian food. that space cud be used for 24 hours coffee shop.

the renovated rooms was clean, comfortable. howevr there is no "health hand shower" next to the toilet- only toilet paper. loved the live music at the bar and the friendly staff at check in... been staying here for years. excellent food, especially bfast.

Stayed in February 2024

Didn’t get tea coffee replacements

Close to family

Stayed in January 2024

Breakfast wasn't good. Too crowded

Room was nice.

Stayed in December 2023

The pillow had odor. Pool needs renovation

The location is close to the MRT station. The breakfast was amazing with so many international food options. One thing I want to mention is the smell of the beddings. I've seen reviews that when you lay down to the bedding, it will have a sewage like smell. I also felt the same. You do get used to it, but especially the pillow itself has this odor even when I changed to other pillows. The bathtub was spacious and nice for a soak. The pool is the only part that isn't renovated, so a bit dated and the hot tub is cold. I'm hoping to come back when the pool is renovated. The overall experience was great, and the Christmas menu at the bar and restaurant was also great. The staff were all accommodating.

Stayed in December 2023

It is a very nice hotel. Near the MRT station and the Great World Mall.

Stayed in January 2024

Room service food was not good and very expensive

The view of the Riverview room is well worth it. Staff lovely and good value. Was much more comfortable then I expected

Stayed in January 2024

N/A

Breakfast was great.

Stayed in January 2024

I reached early morning, the room took quite sometime to be ready. The actual issue is that the Hotel should allow customers to avail BF at least if they are reaching early morning due to flight schedules. I have experienced this many times, including Singapore. It would be nice to be offered this upfront!

Overall a good property, good range of BF

Stayed in October 2023