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Reviews of Mandarin Oriental, Singapore 5 stars

5 Raffles Avenue, Marina Square, Marina Bay, 039797 Singapore, Singapore

#16 of 475 hotels in Singapore

Guests' Choice

Review score

Based on 41 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.4

  • Location

    9.5

  • Facilities

    9.4

  • Staff

    9.5

  • Value for money

    8.4

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Showing 1 – 25

  • Reviewed: 14 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Premier Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Everything was perfect

    Everything was good and will recommend to others

    Stayed in March 2024

  • Reviewed: 12 March 2024

    9.0
    Great hotel with excellent facilities and great location but very expensive
    • Leisure trip
    • Family with young children
    • Sea View King Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Brilliant in all respects

    Stayed in March 2024

  • Reviewed: 9 March 2024

    10
    Would definitely return
    • Business trip
    • Solo traveller
    • Sea View King Room
    • Stayed 3 nights
    • Submitted via mobile

    nothing

    Beautiful, recently renovated, great restaurants and spa

    Stayed in March 2024

  • Reviewed: 8 March 2024

    10
    It was our wedding anniversary first class hotel
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    N/A

    Location was great near everything The hotel was clean tidy and the staff were excellent

    Stayed in March 2024

  • Reviewed: 1 March 2024

    10
    Very comfortable
    • Leisure trip
    • Couple
    • Sea View Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    breakfast

    Stayed in February 2024

  • Reviewed: 17 February 2024

    10
    My stay was wonderful.
    • Leisure trip
    • Couple
    • Sea View King Room
    • Stayed 10 nights

    The restaurant where they serve breakfast could be less cold and they need to put some fresh juice .

    The hotel is very well located and the view from the hotel is amazing. The breakfast is good, with plenty of choices. The staff are all very professional and very helpful. The gym are very well equipped.

    Stayed in February 2024

  • Reviewed: 15 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Sea View King Room
    • Stayed 3 nights
    • Submitted via mobile

    Too crowded

    Location

    Stayed in February 2024

  • Reviewed: 5 February 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Sea View Twin Room
    • Stayed 3 nights

    Late checkout was an issue, asked for 1.30. They said No! only 1 pm is available. I doubt 30 minutes is a big deal for them but it was for me, had to cut short an important meeting. They rejected late checkout for even 1 room. Left a bad impression. Also, the concierge was least helpful in arranging airport transfers and reserving restaurants within the property. Bad experience overall.

    All standard things were well met. Check-in was especially smooth.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Marina Bay View King Room
    • Stayed 3 nights
    • Submitted via mobile

    The Benchmark for all 5* Hotels are the top 5 in Dubai. And the Mandarin Oriental Singapore could be one of them. We booked a room with view to the bay and the Marina Bay Sands. It was spectacular. Our room was new maintained. Exceptional service, very beautiful breakfast buffet and outstanding service. Footwalk to downtown or Miracle Garden approximately 1,5 km.

    Stayed in January 2024

  • Reviewed: 4 February 2024

    10
    The Mandarin Oriental always lives up to the standard expected from this hotel group
    • Leisure trip
    • Couple
    • Marina Bay View King Room
    • Stayed 6 nights

    We felt that our Club Room was very small with little room to store clothes. The new bathrooms seem to have taken more room than before. If you are travelling further than Singapore and have more luggage, then there was no storage space in the room to put suitcases.

    We have visited the Mandarin Oriental many times and this is the first time since the renovations. It is now much brighter and colourful. The staff in the Club Lounge are excellent

    Stayed in January 2024

  • Reviewed: 31 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Sea View Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Excellent location, amazing facility, impeccable service, great restaurants, pure perfection!

    Stayed in January 2024

  • Reviewed: 25 January 2024

    10
    Great hotel in the marina bay
    • Leisure trip
    • Family with young children
    • Premier Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Can be very pricey.

    Location ; breakfast ;staff

    Stayed in January 2024

  • Reviewed: 11 January 2024

    10
    A memorable stop over
    • Leisure trip
    • Solo traveller
    • Sea View King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing - every detail was truly fabulous

    Everything - stunning refurbishment and wonderful staff

    Stayed in January 2024

  • Reviewed: 29 December 2023

    9.0
    A wonderful accomodation experience, we could only recommend
    • Leisure trip
    • Group
    • Sea View King Room
    • Stayed 3 nights
    • Submitted via mobile

    The only thing we missed was some free sparkling wine for breakfast; for a location of this level, we expected to have this imcluded

    The location is very nice, wonderful pool, wonderful breakfast and dinner

    Stayed in December 2023

  • Reviewed: 26 December 2023

    9.0
    Very well run with well trained staff
    • Leisure trip
    • Couple
    • Sea View King Room
    • Stayed 4 nights
    • Submitted via mobile

    We were happy

    Very well run . Professional staff

    Stayed in December 2023

  • Reviewed: 20 December 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Sea View King Room
    • Stayed 1 night
    • Submitted via mobile

    The food, bed

    Stayed in November 2023

  • Reviewed: 8 December 2023

    10
    Next time again
    • Leisure trip
    • Couple
    • Deluxe King Room with Balcony
    • Stayed 1 night

    Temporary reconstruction in front of the hotel, however, no big deal.

    Fantastic experience and great location!

    Stayed in November 2023

  • Reviewed: 1 January 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    I have been in many luxury hotels in my life, but this hotelFor $ 1k$ a night. What you get is very bad service and rooms with basic accessories like cheap hotel of 200 usd a night

    Stayed in January 2024

  • Reviewed: 18 December 2023

    7.0
    OK
    • Leisure trip
    • Family with young children
    • Premier Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    On the evening of December 13th, the hotel entrance was closed due to someone's arrival, preventing access to taxis or vehicles. My children and I had to walk a considerable distance. The taxi driver explained that there was no access to the entrance. It's concerning that the hotel closed the front road without early warnings or explanations. Booking.com should take note of such incidents to help guests avoid booking such establishments in the future.

    Friendly staff

    Stayed in December 2023

  • Reviewed: 23 October 2023

    7.0
    Thanks to the restaurant alone, we may return to this hotel
    • Leisure trip
    • Family with young children
    • Premier Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Our expectations from the hotel were not justified. Renovation of the rooms, the smell of paint, endless events because of which ordinary hotel guests cannot even eat or drink a glass of wine in the evening, this is not the level of the Mandarin group. The cold water from the shower on the day of departure was the highlight... I waited for hot water for 5 minutes, but it never came. A very small spa, a maximum of one to one and a half people can fit in the sauna

    Restaurants of Hotel!

    Stayed in October 2023

  • Reviewed: 15 December 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Marina Bay Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Lounge access has little to offer for suites guests. It is hard to get a taxi from the hotel. Porter should be more physically capable to help guest to load heavy bags to the taxis.

    Breakfast. Fleshly new (refurbished). Location and Marina view.

    Stayed in December 2023

  • Reviewed: 23 March 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Sea View King Room
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: 5 March 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Sea View King Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: 17 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Sea View King Room
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2024

Showing 1 – 25

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