145A Moulmein Road, Novena, 308108 Singapore, Singapore
#224 of 474 hotels in Singapore
Guests' ChoiceBased on 189 hotel reviews
7.7Cleanliness
7.9
Comfort
7.9
Location
8.3
Facilities
7.4
Staff
8.2
Value for money
7.4
Free WiFi
7.5
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End of dialog contentReviewed: 29 January 2024
Elsie
AustraliaNo people at the reception .later on I discovered staff stayed in a locked office
Room is nice/clean/comfortable/ staff very helpful
Stayed in January 2024
Reviewed: 23 January 2024
Kelvin
SingaporeJust couple of hiccups. If you are not a fussy traveller, this is quite a nice place for long stay. TV channels are very limited. News took up almost 1/3-1/2 the channels. Although the room has not much view (as its only 6 floors building (including roof top), it's still bright during the day.
Room was spacious enough for 2 pax. Toilet was also quite big. Well equipped kitchenette which we use to cook up few meals. Fridge was big enough to store food and drink for 1-2 weeks easily. Location was good, Near few malls and food centre (within 10-15 mins walk). Room was quiet except for occasionally sound from door closing from other units. Rooftop garden was a plus point. Nice view and quite windy. Just be prepare for mosquitos repellent. Pool was not big but good enough for a dip or leisure swim.
Stayed in January 2024
Reviewed: 15 December 2023
Mark
United KingdomThe TV channels were limited and poor signal. Batteries had run out of remotes, but they changed them.
Very comfortable and large bed. Good Air conditioning. Nice spacious room. Helpful staff. Convenient for the MRT and local shops.
Stayed in December 2023
Reviewed: 15 October 2023
Ivana
SerbiaIt was far from MRT station (arround 900 m), which would not be a problem anywhere in Europe, but in Asia with unbearable hot weather, high humidity and two suitcases of almost 30 kg, or for guests with children would definitely be an obstacle without using Grab or taxi service. It was impossible to use gym because there was no AC there, as well as in the lobby, and no ventilators on the rooftop which is the only place you can take video or any other wa calls due to extremely lousy wifi, which is unthinkable in the city where you have free wifi spots all over. Pool is small and shallow 1,2 m deep just for kids, but the weather is so hot and airless that almost there were no guests in that area. We complained about wifi in the room, but there were no improvements whatsoever. Definitely not value for money. The price is average for that kind of accomodation, but the quality is bellow the average for Singapore.
We liked the kitchen, it had everything we needed for almost two weeks stay, cleaning lady was attentive and immaculate, beds were comfy. Room has wonderful glass wall and view is ok, since the building is in the block where plenty of hospitals and medical schools are located. Room AC was perfect and very pleasant. Bathroom is bigger than in most places in Singapore. There was a small library where we could choose some interesting books.
Stayed in October 2023
Reviewed: 3 October 2023
Jeffrey
United StatesThis isn’t really a 4 star, they don’t even give you hand towels or wash clothes. What 4 star would do that? The interior of the apartments are 2 or 3 star level cheap furniture, pretty beat-up, as cheap as possible and limited kitchen furnishings. The pictures are 40% better than in real life, to area for the bathtub is pointless and not really useable.
Close walk to shopping and MRT. Staff was friendly and the bed was comfortable.
Stayed in September 2023
Reviewed: 8 September 2023
Jennel
United KingdomNear to shopping mall and Orchard Quiet and has access to laundry.we enjoyed our stay here and would recommend to anyone looking for a stay near city centre.
Stayed in August 2023
Reviewed: 2 September 2023
Virineth
CambodiaThe location is very convenient as it’s close to many malls and Novena MRT. The rooms are spacious and clean.
Stayed in September 2023
Reviewed: 12 August 2023
Aarontk
United StatesWe had an issue with the aircon not cooling the air enough on the first night, and since it disrupted our sleep, the staff kindly moved us to a new room at 1 am after approximately an hour of reporting the issue. We returned to our original room the next morning, and the aircon was cool again. They also sent a technician to service the aircon the next day. Overall the aircon performed well, although still a little warmer than expected on some nights but still bearable. The laundry is strangely in the open space in the basement next to the car park. It was not the cleanest space given its location. It was straightforward to use, but I would have preferred an indoor laundry room rather than an outdoor one.
The apartment was clean, spacious enough for two, and overall the stay was comfortable. Service is overall responsive and helpful - there was always help/response when we needed help via WhatsApp. The service team is active in resolving our issues. For example, when we had some WiFi connectivity issues, a mobile WiFi device was lent to us, which resolved it. Housekeeping is friendly and provides for reasonable requests.
Stayed in August 2023
Reviewed: 10 August 2023
Kate
SingaporeNo aircon in lobby.
Location was good for me and family. Fulfilled my request for change of room.
Stayed in August 2023
Reviewed: 15 July 2023
Katherine
SingaporeAir con at the main property areas not working and the gym too. Dreadful on hot days coming back to a warm building. Wear and tear as the place is more then 10 years old. Part of the property is used for storage wish they donate these furniture and stuff then keeping them in resting room and car park making it’s unsightly and unsafe (fire)
Cosy and good location. Rooms have lots of space to store things and bright too.
Stayed in July 2023
Reviewed: 9 July 2023
Inasha
Sri LankaLobby is too hot ! Rooms had mold / wall paper coming off! My washing machine was not working ! Smaller apartments didn’t have washing machines ! Housekeeping only given when requested the day before which was manageable !
It was 2 blocked from where my son stays ! Bigger size apartments were very comfortable !
Stayed in July 2023
Reviewed: 16 June 2023
Kennedy
SingaporeRoom was clean with good kitchen facilities and a comfortable bed. Facilities were nice with a pool and great rooftop area to sit and do work. Location was great 5 minutes walk to Velocity shops.
Stayed in June 2023
Reviewed: 31 May 2023
Eliav770
Singapore1) The water heater was not always working well. I raised it up to the staff via WhatsApp but things did not improve. The heater worked for short bursts of time and then we were hit with cold water. 2) Note that cleaning has to be requested and is done maximum twice a week (excluding Sundays and the day before your check out). 3) They have two TVs and a DVD player which is great but neither of them are smart TVs so you can’t watch Netflix unless you connect your laptop to the TV via HDMI. Even then the speakers were old and unable to deal with the sound effects of most movies. In the end we simply watched movies on my laptop. If they upgraded their TVs the stay would have been much much more pleasant. 4) The Check in process could have been smoother, for some reason they missed our booking and we had to wait a bit. That would ordinarily have been fine but the lobby isn’t air conditioned.
We stayed in the one bedroom suite. It was spacious and had all the amenities promised. The kitchenette was great and they provide basic cookware. the refrigerator was big and useful. They allowed us an extra hour for checkout. They did provide clean towels and toilet paper upon. requests. The bed was extremely comfy. Staff were responsive to WhatsApp messages. The room and toilet were clean. Location is also great. Apart from a few things they can improve on, overall it was a fantastic stay. I would definitely stay there again.
Stayed in May 2023
Reviewed: 25 May 2023
Nadeekaathu
Sri LankaThough the 2 water bottles per day were complementary, they did not provide otherwise we request. It was not communicated to us at the time of checking. When requesting water bottles in the evening after we came to the room hotel guys said to refill the bottles by using water dispenser locate at level 1 instead of telling water supply on request.after inquire abt the it is complementary he said water provided upon request 🙃🙃.That is not acceptable answer and we really dissapointed about the guy who reply from desk through whatsapp.we pay for that but they ask us to refill.😒😒😒 . Also they dont have a weight scale even for measure baggages.Not allow early checking or late departure.we have to wait till 3.00 pm to check in.
Stayed 6 nights plus half day. Studio double apartment. Rooms are specious.clean.micro wave induction cookers fridge available. Also with washing machine and iorning facilities and WIFI. Need 5 dollars for washing. It is abt 750m walk for novena mrt. And around 200 m for buses.one of the best place that i have stay in singapore comparing to compact hotel rooms. Instant replies from desk through whatsapp.
Stayed in May 2023
Reviewed: 10 April 2023
Kin
SingaporeConstruction noise
Nice and cozy
Stayed in March 2023
Reviewed: 23 March 2023
Cees
Netherlandsroom location no breakfast
Stayed in March 2023
Reviewed: 9 March 2023
Sam
Hong KongStaff could have been a little more attentive, was unsure about how to get the room cleaned but saw some noticed on the lift. By that point in the trip it was a little late so could not arrange a cleaning.
The room was decent, large enough space and well equipped for a two person short stay. Really liked the location and how easy it was to reach the rest of Singapore.
Stayed in March 2023
Reviewed: 5 March 2023
Victor
Australialocation
Stayed in February 2023
Reviewed: 28 February 2023
Penelope
United KingdomThe pool was very small , which worked for us as hardly anyone used, so we could both be in together, very short length. . Some of our scoring is because we thought we'd booked the balcony room and hadn't , hence we were bit disappointed. The finishing of the room was bit 'tired' and could do with redecorate.
The staff were great. The communications through Whatsap worked extremely well,. they went out of their way to try to solve an issue as soon as we arrived. Cleaning was very good and we had our own cooker and microwave . The roof garden relax space was fantastic and we spent time up there in heavy rain just chilling under the roof watching the skyline. Also very close to Novena MRT and shopping. Very convenient.
Stayed in February 2023
Reviewed: 22 February 2023
Ronald
AustraliaLack of cooking utensils e.g.saucepan, drying rack, tea towel. No manual for the microwave/grill.
Very comfortable bed. Good shower. Quiet. Handy laundry.
Stayed in February 2023
Reviewed: 15 February 2023
Lok
Hong KongSpacious room with excellent amenities😊 I love the privacy of the place! Will wanna come back next time!
Stayed in February 2023
Reviewed: 24 January 2023
Elvinna
Indonesiafew butterfly decorations on the wall is missing, wall seems not very bright clean, you can see a little dust path. need to request for cleaning service. but overall that is not bothering me because i love the facilities.
comfortable, little balcony is excellent.
Stayed in January 2023
Reviewed: 8 January 2023
Woolgatherer
AustriaWe booked two apartments for three weeks and we would have liked the two apartments next to each other. However, it wasn't possible. On the first couple of days, we had an apartment on the 4th floor and our kids were on the third floor. The fourth floor apartment then had aircon issues and we had to move out. Also, the bathroom door didn't close smoothly as the bottom of the door kept scraping along the tiled floor. The sofa was also a little worse for wear and needed replacing. Despite the problems, we were swiftly moved to another apartment on the third floor which worked out much better as at least we were a little closer to our kids room. Though ideally, it would have been great to have both apartments together in one corner of the building. We had noisy neighbours and the apartments weren't totally soundproofed. Also as our apartment faced the main road, there was constant street noise. The kitchen was well stocked but seriously lacking dishcloths. Also, better quality toilet paper would have been appreciated too.
The location of the apartments are close to Novena MRT station where there is an abundance of eateries and shops too at Velocity and United Square shopping malls. The apartment itself is clean and comfortable. Though we did find a dead cockroach under the sofa. Cleaning services are available twice a week which suited us well. Any issues or requests are processed via WhatsApp and staff were very responsive and courteous. There are laundry facilities in the basement for a small fee but the dryers were free of charge. Our apartment had its own washing machine which was well appreciated. The pool is nice and the rooftop lounge area was lovely.
Stayed in January 2023
Reviewed: 2 January 2023
Josephine
FranceThe glass wall need a good clean outside, very dirty. There is suppose room cleaning twice a week. I stayed for 8 nights, they never came once, even I had asked the reception staff to come just one time with the date and time booked, but nobody showed up.
The location is convenient as it is 10 minutes walk to shopping centres and the tube station. The view is nice as my unit is facing the road, the hospital is at the far back on the other side, so the view is open and green. The unit has a ceiling to floor glass wall which makes the room very bright. The room is practical as there is a kitchenette, a big fridge, a small square table for eating and another working table in front of the glass wall.
Stayed in December 2022
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