For us the trip to the city to see some highlights meant we would have been better to stay in the city. Way too much travelling on multiple forms of transport each way. But for a stay on Sentosa, sofitel is really lovely. It's expensive for drinks and food tho.

Beautiful hotel in lush green surrounds. Extremely helpful staff. A really stunning tranquil getaway. The feet cleaning fish are amazing and a real treat you can enjoy anytime in the shade by the bar! Loved it!

Stayed in September 2025

The button for one of the lifts was not working.

Stayed in September 2025

We thought the price of hotel restaurant food and drinks was on the high side.

The location feels secluded but is well located for easy access to Sentosa attractions. A beautiful hotel with amazing staff.

Stayed in August 2025

Getting to and from the beach areas of Sentosa was a little tricky. A shuttle wld be good.

The breakfast lovely, roomservice food good too though a little expensive.

Stayed in July 2025

Nothing.

Staff always welcoming and very accomodating. The quiet of the premises and the relaxed atmosphere enabled us to really feel on holidays.

Stayed in August 2025

we really enjoy the hotel and people was very nice!

Stayed in June 2025

Took a long time for hotel to get back when I requested for things such as sunblock purchase etc

Stayed in June 2025

The pool area needed a revamp, old towels, dirty sun loungers they needed replacing . Compared with the Sofitel hotel in Fiji the hotel really needed a good paint job to smarten up the whole hotel , it’s beginning to look scruffy. No hotel shop … No hair dresser. No spa ( you had to go to Raffles)

The rooms were very comfortable. Staff were efficient.

Stayed in July 2025

Needs shavers in bathrooms, hand soap not just moisturiser and better toothpaste. Also a room fragrance and toilet brush would have been handy , bowls for rooms and microwaves.

Service and room size and welcome gifts and daily cleans

Stayed in July 2025

Pool is closed too early. We wish it would have been opened till later.

Luxury place with comfortable stay. The room we stay at is massive and the next morning we got greeted by a peacock. Free shuttle bus to Harbour front centre where you can shop, dine with a lot of options and also access to sentosa express

Stayed in June 2025

NA

Generally it was great. The staff upgraded us to a villa which was wonderful! But we had to wait a while before the room was ready and we were not given an opportunity to extend the time of checkout. Irregardless the villa was exceptional and allowed both families to spend valuable time together. Perfect for family celebration!

Stayed in June 2025

Wonderful 1nite stay,the room is comfortable but slightly bigger & include one more seater will be perfect! We had a delightful outdoor dinner at the Cliff, Italian Rest.The Waiter is so attentive & helpful to assist us in ordering the food (forgot to get his name but really want to say a Big Thank You to him) We really had a delicious & lovely dinner with nice view of the sunset. But if package come with Breakfast will be great! Thank you.

Stayed in May 2025

I love the peaceful and quiet atmoshere. The rooms are clean and resort staff were friendly. Staff at the restaurants are approachable and friendly too. I would find it even better if there is a small convenience store in the resort. Overall, my family and I enjoyed the stay. Thank you.

Stayed in March 2025

Old carpet in room

Location and services

Stayed in March 2025

The main downside is the inconvenient room layout—there is no direct access from the master room to the bedroom. Everything else was as expected.The secondary (Italian) restaurant needs a instruct the manager, as menu items are missing, and the quality is lacking.There are no spa treatments available on-site; neighboring spas are recommended.

The hotel has a convenient location, attentive staff, and excellently planned transportation.The breakfast is excellent, with a well-thought-out menu in the main restaurant from breakfast to lunch. There is also an option for a light snack.

Stayed in February 2025

Room could have been slightly cleaner and a better selection on the bar/room service menu.

Staff were friendly and helpful, the room was perfect for our family, the resort felt very relaxing, it was easy to get to.

Stayed in February 2025

Every was good but the main bath water pressure wasn't that powerful

Rooms were big and spacious. Very comfortable beds.

Stayed in January 2025

The pictures and room were falsely advertised as we discovered when checking in that there were few garden view rooms where you could sit outside in the evening. However we were dutifully given one, possible this picture should be removed from the webpage as it is misleading.

We liked to walk around the island and found the hotel centrally situated. We never had breakfast at the hotel as we discovered a patisserie close to the hotel which catered for our needs. The pool bar was great for a drink. Our room was comfortable but the hotel is tired. The pool bar/restaurant staff are friendly and attentive but check in staff a touch arrogant.

Stayed in January 2025

Restaurant Lack of activities for kids

Rooms Staff

Stayed in January 2025

The TV in our room 339 was broken. It had stripes on the screen and the nice furniture with the coffee maker was broken.the coffee maker worked but the furniture was broken. This was the second time I came, the first time u exceeded my expectations, but this time unfortunately not. Which is a pitty so many amazing things in the hotel.

The hotel is very nice, I love the open space and that it is very dog friendly

Stayed in December 2024

bugs and distance from shopping facility

nature

Stayed in December 2024

I was disappointed with the long wait to check in. I arrived exactly at 3 PM, but there was a long queue, and it took 30 minutes to complete the process. During peak seasons like December 24, Christmas Eve, more staff should be assigned to handle check-ins more efficiently. Many guests, including myself, were visibly frustrated standing in line, especially considering the premium rate of $1,000 per night.

I really liked the interconnected room on level 4. As a family of six, we found it spacious, clean, well-maintained, and comfortably air-conditioned with a very cold temperature—perfect for relaxing. It was peaceful, and the interior design was superb!

Stayed in December 2024

Food prices are too high

Away from the noisy city

Stayed in December 2024

Expensive drinks and location is a little cut off. There is nothing you could walk to and taxis are expensive

Helpful staff, good food and large, comfortable bedrooms

Stayed in December 2024