Reviews of V Hotel Bencoolen This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location satisfactory. However, we sincerely apologize for the inconvenience you experienced with the size of the room. We strive to provide accommodations that meet our guests' expectations, and it is clear that in this instance, we fell short. Your comments regarding the room being too small for three people—and even cramped for two—are duly noted. We appreciate your insights as they help us identify areas where we can improve our offerings. Please rest assured that we will review our room descriptions and configurations to ensure they align more closely with guest expectations moving forward. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a more comfortable experience.

Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location satisfactory. However, we sincerely apologize for the inconvenience you experienced with the size o… Show more

Dear Anonymous, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our location and found our staff to be friendly. Your kind words about our team are greatly appreciated. However, we sincerely apologize for the inconvenience you encountered regarding the bedding and air conditioning in your room. It is unacceptable that the sheets were not changed prior to your arrival, leading to discomfort during your stay. We appreciate you bringing this matter to our attention, and we are glad that our staff was able to address it promptly when requested. Additionally, we regret that the air conditioning did not meet your expectations. We understand how important a comfortable environment is for a pleasant stay, and we will investigate this issue further to ensure it is resolved for future guests. Your feedback is invaluable as it helps us improve our services. Thank you once again for sharing your thoughts with us, and we hope to have the opportunity to welcome you back in the future under better circumstances.

Dear Anonymous, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our location and found our staff to be friendly. Your kind words about our team are greatly appreciated. However, we s… Show more

Dear CH_Jane, Thank you for taking the time to share your feedback regarding the bed size. We appreciate your input, as it helps us understand our customers' needs better. We acknowledge your concern about the bed being too small and understand how important comfort is for a restful experience. Your feedback will be taken into consideration as we continually strive to improve our offerings. If there are any specific dimensions or options you would prefer, please feel free to share them with us. We value your insights and are committed to enhancing our products based on customer preferences. Thank you once again for reaching out. Should you have any further questions or suggestions, please do not hesitate to contact us.

Dear CH_Jane, Thank you for taking the time to share your feedback regarding the bed size. We appreciate your input, as it helps us understand our customers' needs better. We acknowledge your concern about the bed being too small and … Show more

Dear Steve, Thank you for taking the time to share your feedback regarding your recent experience with us. We are delighted to hear that you enjoyed our great location and found our pool to be fantastic. Moreover, we truly appreciate your kind words about our friendly team; they strive to provide excellent service and create a welcoming atmosphere for all our guests. Your positive comments motivate us to continue delivering exceptional experiences, and we look forward to welcoming you back in the future.

Dear Steve, Thank you for taking the time to share your feedback regarding your recent experience with us. We are delighted to hear that you enjoyed our great location and found our pool to be fantastic. Moreover, we truly appreciate your… Show more

Thank you for taking the time to share your experience with us regarding your recent stay in Singapore. We are delighted to hear that you found our establishment to be a great place to stay. We greatly appreciate your kind words about our clean rooms, friendly and helpful staff, and the excellent location of our property. It is always encouraging to receive positive feedback, as it motivates our team to continue delivering exceptional service. We acknowledge your comment regarding the size of the rooms. While we strive to maximize comfort in every aspect of our accommodations, we understand that room size can vary based on individual preferences. We are pleased that this did not detract from your overall enjoyment during your stay. Your satisfaction is important to us, and we are thrilled that all other aspects exceeded your expectations. We hope to welcome you back soon for another memorable visit.

Thank you for taking the time to share your experience with us regarding your recent stay in Singapore. We are delighted to hear that you found our establishment to be a great place to stay. We greatly appreciate your kind words about our … Show more

Thank you for taking the time to share your feedback regarding your recent experience with us. We are delighted to hear that you found the room to be clean and that our staff met your expectations for reliability. At V Hotel Bencoolen, we strive to maintain high standards of cleanliness and service, and it is gratifying to know that our efforts have positively impacted your stay. Your kind words serve as a great motivation for our team. We look forward to welcoming you back in the future and providing you with another excellent experience.

Thank you for taking the time to share your feedback regarding your recent experience with us. We are delighted to hear that you found the room to be clean and that our staff met your expectations for reliability. At V Hotel Bencoolen, we … Show more

Dear Ron, Thank you for taking the time to share your positive feedback regarding your recent experience with us. We are delighted to hear that you found our staff to be excellent, friendly, and attentive. Our team strives to provide exceptional service, and it is gratifying to know that their efforts made a positive impact on your visit. We are also pleased that you enjoyed our great location, which we believe adds significant value to our guests' experiences. Your kind words serve as a wonderful motivation for us all, and we look forward to welcoming you back in the future.

Dear Ron, Thank you for taking the time to share your positive feedback regarding your recent experience with us. We are delighted to hear that you found our staff to be excellent, friendly, and attentive. Our team strives to provide excep… Show more

Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your comments, as they provide valuable insights into our services and accommodations. We are pleased to hear that you found our location convenient, being situated next to the train station. However, we regret that your overall experience did not meet your expectations. We acknowledge your concerns regarding the size of the room and understand how this impacted your comfort during your stay. It is disheartening to learn that the room did not align with what was depicted in our promotional materials. We strive for transparency in our representations and will review these images to ensure they accurately reflect our accommodations. Furthermore, we apologize for not fulfilling your request for a quiet room away from the lift despite multiple notifications prior to check-in. This is certainly not the level of service we aim to provide, and we will address this matter with our team. Your comments about the air conditioning unit and safety issues concerning the iron have been noted with utmost seriousness. Guest safety is a top priority for us, and we will investigate these matters immediately. Lastly, we appreciate your feedback on storage space within the room; it helps us identify areas where improvements can be made. Once again, thank you for sharing your thoughts with us. We value every opportunity to enhance our guests' experiences and hope you might reconsider staying with us in the future under improved circumstances.

Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your comments, as they provide valuable insights into our services and accommodations. We are pleased to hear that you found o… Show more

Dear David, Thank you for taking the time to share your feedback regarding your recent experience in our city. We genuinely appreciate your insights, as they help us identify areas for improvement. We are sorry to hear that your experience with taxi and ride-share services did not meet your expectations. It is concerning to learn that this has affected your overall impression of our city, and we understand how frustrating it can be when transportation options do not align with visitors' needs. We are pleased to know that you found our breakfast offerings satisfactory and appreciated the proximity of our location to public transport. Additionally, we value your recognition of our staff's efforts; they strive to provide assistance whenever possible. Regarding the confusion surrounding the address and drop-off points, we acknowledge that this can pose challenges for drivers unfamiliar with the area. We will take your feedback into consideration as we explore ways to improve communication about access points for taxis and ride-shares, including working closely with local services like Grab. Your comments are invaluable in helping us enhance future guests' experiences. Should you decide to visit again, we hope for a more seamless experience. Thank you once again for sharing your thoughts.

Dear David, Thank you for taking the time to share your feedback regarding your recent experience in our city. We genuinely appreciate your insights, as they help us identify areas for improvement. We are sorry to hear that your experienc… Show more

Thank you for taking the time to share your feedback regarding your recent experience. We appreciate your insights, as they are invaluable in helping us improve our services. We are pleased to hear that you found our location next to the MRT convenient. However, we sincerely apologize for the inconvenience caused by the fire alarm testing and the malfunctioning lifts during your stay. We understand how disruptive these issues can be, especially when they occur unexpectedly. Please rest assured that we will address your concerns with our team to ensure better communication regarding any future testing of alarms and to investigate the lift situation further. Your safety and comfort are our top priorities, and we regret any distress this may have caused. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience.

Thank you for taking the time to share your feedback regarding your recent experience. We appreciate your insights, as they are invaluable in helping us improve our services. We are pleased to hear that you found our location next to the M… Show more

Dear Trish, Thank you for taking the time to share your positive feedback regarding your recent experience with us. We are delighted to hear that Benson and Henry provided exceptional service during your visit. It is also gratifying to know that our location met your convenience needs, allowing you to enjoy your time with us fully. Your satisfaction is our top priority, and we appreciate your kind words as they motivate our team to continue delivering outstanding service. Should you have any further comments or require assistance in the future, please do not hesitate to reach out.

Dear Trish, Thank you for taking the time to share your positive feedback regarding your recent experience with us. We are delighted to hear that Benson and Henry provided exceptional service during your visit. It is also gratifying to kn… Show more

Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location to be great; however, we sincerely apologize for the unfortunate situation concerning your Nike shoes.

Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location to be great; however, we sincerely apologize for the unfortunate situation concerning your Nike shoe… Show more

Dear Stefan, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you had a pleasant experience, particularly appreciating our convenient location near the metro, the cleanliness of our facilities, and the attitude of our staff. It is always gratifying to know that our efforts in providing excellent service have made a positive impact on our guests. We also acknowledge your comment regarding the size of your room. While we strive to offer comfortable accommodations, we understand that room size can be an important factor for some guests. Your feedback is invaluable as it helps us identify areas where we can improve. We appreciate your insights and hope to welcome you back in the future for another enjoyable stay.

Dear Stefan, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you had a pleasant experience, particularly appreciating our convenient location near the metro, the cleanlin… Show more

Dear Maria, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and found our staff to be friendly; we strive to provide excellent service, and your kind words affirm our efforts. However, we sincerely apologize for not meeting your expectations in other areas, particularly concerning the size of your room and the quality of breakfast offered. Your comments are invaluable as they help us identify areas where we can improve our services. We understand that a comfortable accommodation experience is essential, and we will review our room offerings to ensure they align more closely with 4-star standards. Additionally, we will take your feedback on breakfast into consideration as we explore ways to enhance this aspect of our guest experience. Thank you once again for your insights; they play a crucial role in helping us improve. We hope you will consider staying with us again in the future so that we may provide you with an enhanced experience.

Dear Maria, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and found our staff to be friendly; we strive to provide excellent ser… Show more

Dear John, Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly appreciate your kind words about our location and the friendliness of our staff; it is always rewarding to hear that our team has made a positive impact on your experience. However, I sincerely apologize for any inconvenience caused by the size of your room and the safety concerns related to the slippery areas around our pool. Your comfort and safety are of utmost importance to us, and we take such matters seriously. We will certainly look into these issues to ensure that future guests do not encounter similar challenges. We value your insights as they help us improve our services and facilities. If there is anything further we can assist you with or if you have additional suggestions, please do not hesitate to reach out. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future under improved circumstances.

Dear John, Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly appreciate your kind words about our location and the friendliness of our staff; it is always rewarding to hear that our team ha… Show more