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Reviews of Grand Hotel Primus - Terme Ptuj - Sava Hotels & Resorts 4 stars

Pot v Toplice 9, 2251 Ptuj, Slovenia

#6 of 8 hotels in Ptuj

Guests' Choice

Review score

Based on 233 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.5

  • Facilities

    8.5

  • Staff

    8.6

  • Value for money

    7.7

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Showing 1 - 24

  • Reviewed: 31 August 2018

    9.6
    We are coming back!
    • Leisure trip
    • Family with young children
    • Economy Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The fact we had to change the room due to the door lock failure, but that is something that you cant predict anyway. Swap of the room might went a bit smoother but taking into consideration the timeframe in which it has been done, have to admitt that staff did a great job (Reception together with Facility and Housekeeping)

    Staff was kind and frendly and they even gave us one class higher room then we originaly booked! Kudos to the Hotel restaurant Chef, food was a great mixture of local cuisine and international well known dishes! Wellness world is something that you can endulge yourself into completely! Surrounding is great for active holliday! In general, we are definitely coming back!

    Stayed in August 2018

  • Reviewed: 4 May 2018

    9.2
    The food is great, rooms are comfortable, the balcony is...
    • Leisure trip
    • Couple
    • Economy Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The food is great, rooms are comfortable, the balcony is great addition to the room. Stuff is friendly and helpful. The whole hotel is clean. What I loved the most are their saunas. They are marvelous!

    Stayed in May 2018

  • Reviewed: 8 April 2018

    7.9
    Pleasant hotell, but there is a lot of room for improvement.
    • Leisure trip
    • Couple
    • Economy Double Room with Balcony
    • Stayed 10 nights

    Food should be better for a four-star hotel; for instance, it serves a third class refined instead of extra virgin olive oil, which is unacceptable. The room was small and rather crammed.

    Thermal and sauna complex.

    Stayed in April 2018

  • Reviewed: 25 June 2017

    9.2
    Relaxing experience
    • Leisure trip
    • Couple
    • Economy Double Room with Balcony
    • Stayed 2 nights

    We wanted several massages and treatments but when we went to the spa, right after check-in, to make several appointments they were already almost completely booked up and we had to suffice with only one massage session during the two days we were there. There seemed to be plenty of treatment rooms but there were not sufficient staff to give us. A disappointment because we specifically booked at a spa in order to enjoy some spoiling during our vacation.....

    Check in was swift and friendly. Parking is convenient and free. Located 5 minutes from Ptuj and the water park is on the other side of the street, not at the hotel, so that noise and crowds were not disruptive during our visit.

    Stayed in June 2017

  • Reviewed: 4 May 2017

    5.0
    I didn't like that Booking.
    • Family with young children
    • Economy Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    I didn't like that Booking.com was displeasing me throughout the booking process and in the hotel i had non satisfying moment with the staff about the confirmation and they had to find a new room for the family.

    Stayed in May 2017

  • Reviewed: 5 January 2017

    7.9
    Wellcome drink: The wellcome drink was white wine only.
    • Business trip
    • Couple
    • Standard Double Room with Balcony
    • Stayed 1 night

    Wellcome drink: The wellcome drink was white wine only. We asked for red wine, but the barman refused it, and he was impudent. For such an expensive hotel this policy is petty.

    Stayed in December 2016

  • Reviewed: 30 November 2016

    10
    Great facilities in the Hotel and around the well-being
    • With a pet
    • Leisure trip
    • Family with young children
    • Standard Double Room with Balcony
    • Stayed 3 nights

    The promenade along the Terme Park at night without a light.

    Good accommodation with excellent wellness facilities. The possibility of walking along the Drava river and the old town of Ptuj.

    Stayed in November 2016

  • Reviewed: 14 November 2016

    10
    Great place to stay, very good value for money
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Balcony
    • Stayed 1 night

    I would for sure enjoy drought beer in the bar.

    I really enjoyed possibility to have, for one night stay, two full days free access to spa and fitness centre 50m from hotel, as well as very good indoor pool and jacuzzi directly in the hotel. Very good breakfast with big choice of meals, spacy and comfortable lounge-bar area. Staff was very friendly, even when kitchen was already closed in later evening, they made a sendwich for me, ordered from the bar, and sendwich was huge. Very good cakes in the bar. Room of very good standard.

    Stayed in November 2016

  • Reviewed: 8 October 2018

    10
    Excellent
    • Business trip
    • Solo traveller
    • Economy Double Room with Balcony
    • Stayed 1 night

    Nothing

    Very friendly restaurant staff. Good choice of food.

    Stayed in October 2018

  • Reviewed: 15 August 2018

    10
    SPLENDID!
    • Leisure trip
    • Couple
    • Suite with Balcony
    • Stayed 1 night

    SPLENDID!!!

    Stayed in August 2018

  • Reviewed: 13 August 2018

    7.5
    Great welness center
    • Leisure trip
    • Couple
    • Economy Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Bad organisation in kitchen, cold food

    Great welness center

    Stayed in August 2018

  • Reviewed: 15 January 2018

    7.5
    Welness
    • Leisure trip
    • Couple
    • Economy Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The room temperature too hot, even when the heating dialed all the way down!

    Welness

    Stayed in January 2018

  • Reviewed: 16 October 2017

    8.8
    Very nice swimmming pool with good opening times for...
    • Business trip
    • Solo traveller
    • Standard Double Room with Balcony
    • Stayed 1 night

    Very nice swimmming pool with good opening times for business travellers!

    Stayed in October 2017

  • Reviewed: 20 December 2016

    8.3
    qutie good hotel, nothing to complain for one night. Will come again.
    • Business trip
    • Solo traveller
    • Standard Double Room with Balcony
    • Stayed 1 night

    breakfast could better very lousy coffee, unfortunately, the sauna was not included

    Spacious room, comfortable bed, swimming area very spacious.

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 15 February 2016

    10
    If you came from Serbia and with Serbian auto-plates, be...
    • Business trip
    • Solo traveller

    If you came from Serbia and with Serbian auto-plates, be carefull.. park your car in hotel garage. The huligans are about to skrach and destroy your car.. that was happend to me. Not very hospital neighberhood..

  • Reviewed: 9 February 2016

    9.6
    The staff were outstanding at all times.
    • Leisure trip
    • Couple

    The staff were outstanding at all times. The hotel was full but we were still made to feel as if we were the only guests they had. The food and restaurant service was excellent. We had the dinner buffet one evening and the al a carte on the other evenings and it was sublime. The selection of wines to accompany the al a carte was a revelation to the delights of Slovenia wines - I shall be looking out for these... The pool and spa complex were elegant and comfortable with great facilities. I will be visiting again.

  • Reviewed: 31 December 2015

    9.2
    We did appreciate a lot they gave us a late checkout the...
    • Leisure trip
    • Couple

    We paid 15 euro (per day) to have our little dog in room with us. I was expecting to be supplied at least with a bowl for her.

    We did appreciate a lot they gave us a late checkout the last day to leave our little dog in the room while we were in the wellness center.

  • Reviewed: 29 August 2015

    6.3
    open and pleasant stuff
    • Leisure trip
    • Couple

    The basic problem - we have got different type of room against what was confirmed. Confirmed the room with the balcony and garden view, have got the room with no balcony and the roof view without any simple piece of "natural view" (room 101) Unacceptable in such hotel category

    open and pleasant stuff

  • Reviewed: 25 August 2015

    8.8
    The restaurant, spa, rooms, and pool facilities at the hotel...
    • Leisure trip
    • Family with older children

    The hotel messed up our reservation by failing to put our rooms next to each other, despite a promise they would do that. And when we checked in, the person at the desk did not seem to care very much. But the manager sorted the problem out the next day and was helpful and courteous.

    The restaurant, spa, rooms, and pool facilities at the hotel were nice. The water park across the street was fantastic, very well run and a great deal of fun.

  • Reviewed: 12 August 2015

    7.9
    Comfortable rooms
    • Leisure trip
    • Group

    No towels at the pool breakfast buffet is elaborate but focus on bread and eggs. we had to cut/peel/slice fresh fruit ourselves

    Comfortable rooms staff at check-in and check-out fantastic wellness treatments great

  • Reviewed: 21 June 2015

    8.8
    Good location, in 10-15 min you can walk along the Drava...
    • Leisure trip
    • Couple

    The shower in the room did not work properly and made the bath room completely wet. Also the sink in the lavabo did not work properly. A shower curtain would be an enormous benefit!!

    Good location, in 10-15 min you can walk along the Drava river to the center of Ptuj with good restaurants. Nice and spacious rooms. No noise. Spa area included. Good breakfast buffet. We also had one dinner which was good.

  • Reviewed: 31 October 2015

    10
    Everything.
    • Business trip
    • Solo traveller

    Everything.

    Everything.

  • Reviewed: 26 August 2015

    10
    everything!
    • Leisure trip
    • Family with young children

    everything!

  • Reviewed: 15 February 2015

    7.9
    Nice hotel with variety of swimming pools, whirlpools.
    • Leisure trip
    • Couple

    Quite expensive

    Nice hotel with variety of swimming pools, whirlpools. Spacious room and large convenient car park.

There are also 11 reviews without text. These impact the overall review score.

Showing 1 - 24

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