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Reviews of Perla Hotel & Casino 4 stars

Kidriceva Ulica 7, 5000 Nova Gorica, Slovenia

#3 of 7 hotels in Nova Gorica

Guests' Choice

Review score

Based on 721 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.7

  • Facilities

    8.5

  • Staff

    8.2

  • Value for money

    7.9

  • Free WiFi

    7.4

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Showing 1 - 55

  • Reviewed: 24 September 2018

    10
    I had a great stay.
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 4 nights

    Nothing to complain. Hotel is huge and so was my room, spacious and clean, I had a lovely view from 8th floor. WiFi worked very well, breakfast was delicious. TV was rather small and only with 10 channels or so but I am not watching TV anyway, so it didnt matter. It would be great to have tea and coffe facilities in the room.

    Stayed in September 2018

  • Reviewed: 28 July 2018

    6.3
    Alright for one or two nights passing by, but not much added value
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    Internet slowish, room furniture worn out, tv the size of a small SQUARE computer monitor, no complimentary water bottles in the room or coffee/tea facilities, unless you paid for the spa you can only access the indoor swimming pool once a day for unlimited time :( sauna access is always charged :(((( The hotel is surprisingly frugal...

    Very large room with a comfortable bed, plenty of indoor parking, excellent breakfast. Nice outdoor patio with 2 small whirlpools and plenty of tanning beds. Indoor swimming pool and whirlpools nice too.

    Stayed in July 2018

  • Reviewed: 29 June 2018

    8.8
    A huge hotel offering a casino, spa, gym, indoor swimming...
    • Business trip
    • Solo traveller
    • Classic Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel is a bit “too big” that you get lost easily, a bit like a labyrinth (to get to spa/gym, you have to take 3 long corridors, 2 elevators and pass two receptions). Gym is a joke for a hotel of this size: it opens only at 9a.m. and the devices are sufficient for max. 3 persons at the same time. TV set is as big as a 15” notebook, only a couple of channels available.

    A huge hotel offering a casino, spa, gym, indoor swimming pool, a couple of restaurants and bars and garages. Breakfast was quite good, enough variety and tasty. Rooms are a bit outdated but clean and comfortable.

    Stayed in June 2018

  • Reviewed: 21 May 2018

    7.5
    The location is good.
    • Business trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    The room was outdated and small. No slippers. Extremely dirty windows. Overpriced.

    The location is good. Free secure parking. Caffe Dolce Vita highly recommended.

    Stayed in May 2018

  • Reviewed: 11 May 2018

    6.7
    Perfect location and good parking place
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    Reception staff, specially this morning concierge (check-out @ around 6:30 am.) Concierge should be more professional and think better the kind of service he wants to give to clients of an hotel like Perla.

    Perfect location and good parking place

    Stayed in May 2018

  • Reviewed: 11 March 2018

    9.2
    The pizza at the restaurant in the casino was amazing.
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The wifi wasn't great...I just used my phone instead of the wifi.

    The pizza at the restaurant in the casino was amazing. The tiramisu in the Cafe Dulce Vita was the best amazing.....and who doesn't like great wine that only costs a euro per glass.

    Stayed in March 2018

  • Reviewed: 11 March 2018

    7.9
    Restaurant not really the best.
    • Business trip
    • Solo traveller
    • Classic Single Room
    • Stayed 1 night

    Restaurant not really the best. To expensive for the food they serve. Food quality is just average. I've asked a no smoking room and it was smoking smelly. Room is full equipped but it is not 100% comfortable while bed & pillows are just average.

    Stayed in March 2018

  • Reviewed: 6 November 2017

    4.2
    Since the new general manager is horrible the stay...
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Since the new general manager is horrible the stay especially comparing with the past years. Now you have to pay everything and hotel guests have no more benefits like before..sad..thinking about changing hotel in future and not staying in Perla anymore

    Stayed in November 2017

  • Reviewed: 15 October 2017

    10
    I RECOMEND EVERYONE TO STAY AT THİS HOTEL. ESPECİALLY İF THEY LİKE GOİNG CASİNO
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 4 nights

    BREAKFAST WAS POOR.cOULD BE MORE HOT FOOD

    HOTEL WAS NEW , MODERN AND CLEAN. CASİNO WAS WONDEFULL. ROOMS WERE BİG ENAUGH.LOCATİON WAS GOOD. aNY WAY THE CİTY İS VERY SMALL.bUT 1N 10 MİNUTES YOU ARE İN İTALY.RESTOURANT WAS OKEY. CHECK İN AND CHECK OUT WAS PERFECT

    Stayed in October 2017

  • Reviewed: 8 August 2017

    10
    Breakfast is very good, hotel nice and in the center of Nova...
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The swimming pool opens only at 9.00, you must leave the hotel at 10.00 so there is no possibility of morning swimming.

    Breakfast is very good, hotel nice and in the center of Nova Gorica. Of course, it is the most up-to-date by the casino and is really interested in seeing how it looks.

    Stayed in August 2017

  • Reviewed: 15 May 2017

    7.1
    We booked a room for two persons with breakfast.
    • Couple
    • Classic Double Room
    • Stayed 1 night

    We booked a room for two persons with breakfast. When we arrived, the receptionist claimed they never received an information from booking (we use booking 4 - 6 times a month and that never happens), and after we showed him confirmation he said it was for one person,, despite the fact it said two persons, and asked if we had also included breakfast, which was also clearly stated. We got a room very far from the elevators and wi-fi was a bit weak.

    Stayed in May 2017

  • Reviewed: 22 December 2016

    7.1
    Nice but could be great!
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights

    Service from the bar was slow. I was overlooked a few times (though others in the seating area were all tended to), hence I had to go to the bar myself on a number of occasions. Having other food options would be well received (I did not wish to have a sit down meal on my own in the restaurant) .. perhaps a small selection of bar food (or even basic snacks) would be a good idea. I appreciate that you also serve cakes but this n its own does not substitute for a basic small-bite meal. This would be less of an issue if there was a local shop selling sandwiches etc. The breakfast choice is very limited. Having a wider choice of fresh fruit salads / fresh orange juice / hot food would be well received. The minibar lacked any snacks other that a single type of chocolate - having a range of crisps (or similar) would be well received The TV in the room (room 356) was much too small for that size of room, which is a pitty as the room is a good size and otherwise reasonably well equipped.

    Good overall value for money / all areas were clean / nice an quiet during the night times / pleasant bar area

    Stayed in December 2016

  • Reviewed: 15 October 2018

    9.2
    The evening reception staff was friendly and helpful!
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Morning desk staff not so friendly

    The evening reception staff was friendly and helpful! Very nice breakfast!

    Stayed in September 2018

  • Reviewed: 30 July 2018

    6.7
    WiFi was bad, room was dated.
    • People with friends
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    WiFi was bad, room was dated.

    Stayed in July 2018

  • Reviewed: 7 July 2018

    2.9
    They have spa
    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    They have spa

    Stayed in July 2018

  • Reviewed: 29 May 2018

    8.3
    Burned carpet in the room
    • Business trip
    • Group
    • Classic Twin Room
    • Stayed 1 night

    Burned carpet in the room

    Stayed in May 2018

  • Reviewed: 21 May 2018

    9.2
    Excellent breakfast. Good WiFi. Valet parking. Friendly stuff. Spacious rooms.
    • Business trip
    • Couple
    • Classic Twin Room
    • Stayed 3 nights

    Very good breakfast. Good WiFi. Valet parking. Friendly stuff. Spacious rooms.

    Stayed in May 2018

  • Reviewed: 20 April 2018

    6.7
    The Casino
    • Leisure trip
    • People with friends
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Cigarette smell in the room

    The Casino

    Stayed in March 2018

  • Reviewed: 6 April 2018

    2.5
    Better Options out there
    • Leisure trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    Staff not helpful at all

    Casino

    Stayed in April 2018

  • Reviewed: 21 March 2018

    10
    Everything was perfect
    • Business trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night

    Only the vallet guy, was really not the most nice person

    Everything was perfect

    Stayed in March 2018

  • Reviewed: 2 March 2018

    7.9
    Large room, big bed
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Smell of smoke in a non-smoking room

    Large room, big bed good facilities early check-in

    Stayed in February 2018

  • Reviewed: 18 December 2017

    • Leisure trip
    • People with friends
    • Classic Single Room
    • Stayed 1 night
    • Submitted via mobile

    Terrible bed, poor lighting, feels very old.

    Great staff, excellent Casino

    Stayed in December 2017

  • Reviewed: 11 December 2017

    8.8
    Everything ok, please improve WiFi signal
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    My room was the last in the corridor and couldn't reach Wifi

    Stayed in November 2017

  • Reviewed: 16 November 2017

    10
    A place to repeat is in Perla Casino
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Perla hotel provided us so much fun. We enjoyed the casino and comfort of your facility.

    Stayed in November 2017

  • Reviewed: 22 October 2017

    7.1
    Great location, poor wifi
    • Business trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights

    Poor wifi connection.

    Great location

    Stayed in October 2017

  • Reviewed: 4 October 2017

    5.4
    The welness and spa
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    The unfriendly staff and the bad restaurant. Breakfast very poor!

    The welness and spa

    Stayed in October 2017

  • Reviewed: 11 June 2017

    7.1
    uncomfortable bed (small and mattress)
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night

    uncomfortable bed (small and mattress)

    Stayed in June 2017

  • Reviewed: 30 May 2017

    6.3
    Average
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    The internet connection was very poor in my room.

    Stayed in May 2017

  • Reviewed: 13 March 2017

    7.5
    Location & parking free
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 2 nights

    Air condition does not work well... stuffy air in room

    Location & parking free

    Stayed in March 2017

  • Reviewed: 24 February 2017

    9.2
    Comfortable and clean rooms, wellness and gym are ok
    • Business trip
    • Solo traveller
    • Superior Single Room
    • Stayed 1 night

    Very poor and slow WiFi

    Comfortable and clean rooms, wellness and gym are ok

    Stayed in February 2017

  • Reviewed: 11 December 2016

    6.5
    Average
    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Low level breakfast

    Stayed in November 2016

  • Reviewed: 25 October 2016

    7.5
    Reception scarsa!
    • Business trip
    • Group
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Reception scarsa!!

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 6 May 2016

    8.3
    Good meal, nice and large pool, nice room.
    • Business trip
    • Solo traveller

    Room was overheated and it was not possible to cool it down with aircondition. Only option to open the window.

    Good meal, nice and large pool, nice room.

  • Reviewed: 7 April 2016

    7.1
    I came already here, and it's cosy and clean.
    • Business trip
    • Solo traveller

    The spa access wasn't anymore for free as in the past and they charged us 10 € wi-fi wasn't working perfectly

    I came already here, and it's cosy and clean. Beakie is ok

  • Reviewed: 7 February 2016

    4.6
    Staff
    • Leisure trip
    • Family with older children

    First night we were on smoking room. And the heating was not working. It was disgusting smelling (room number 302). The next day fortunately we changed the room (410). It was ok. But we had to pack-unpack everything again. In the hotel they were painting the corridors. The painting also smelling disgusting.

    Staff

  • Reviewed: 28 January 2016

    10
    high level of hotel
    • Business trip
    • Solo traveller

    small tv in the room and not a lot of channels on it

    high level of hotel very friendly and helpful staff good location in the old part of town, near sea organ and greeting to the sun

  • Reviewed: 2 December 2015

    8.3
    Confortable room.
    • Business trip
    • Solo traveller

    Strange structure (lots of halls, complicated acces from underground parking to hotel ), common spaces in a very comercial style (not too friendly).

    Confortable room. Great breakfast. Good location.

  • Reviewed: 6 November 2015

    8.8
    Receptionists gave us inferior twins rooms for smokers when...
    • Leisure trip
    • Group

    Receptionists gave us inferior twins rooms for smokers when we booked for a superior no smoking double room. Nice try....we asked to change and they finally changed our rooms.

  • Reviewed: 24 September 2015

    6.3
    Location is good
    • Business trip
    • Solo traveller

    Hotel is a bit dated. Shower couldn't be hung up (broken) I paid more for an executive room but didn't really had an idea it was better than what I got during my previous stay

    Location is good

  • Reviewed: 16 March 2015

    7.1
    Terrible handling of the staff during the breakfast.
    • Business trip
    • Solo traveller

    Terrible handling of the staff during the breakfast. Door still closed at 07:20 (opening time is 7 am) Bread arrived only at 07:30 People need to work does not have time to loos in the morning.

  • Reviewed: 8 March 2016

    10
    All
    • Leisure trip
    • Group

    All

  • Reviewed: 3 March 2016

    8.8
    Location is great, free underground parking
    • Business trip
    • Solo traveller

    WiFi signal is rather poor

    Location is great, free underground parking

  • Reviewed: 29 December 2015

    2.5
    I booked a quiet and no smoking room.
    • Leisure trip
    • Couple

    I booked a quiet and no smoking room. They gave me a noisy room with smoke smell. I left the day after. Never again.

  • Reviewed: 26 October 2015

    9.6
    Really good hotel, We go every year and will be returning...
    • Leisure trip
    • Couple

    Really good hotel, We go every year and will be returning soon. Thank you

  • Reviewed: 24 October 2015

    10
    Breakfast, staff, great hotel overall
    • Business trip
    • Family with young children

    No problems at all, great place

    Breakfast, staff, great hotel overall

  • Reviewed: 1 October 2015

    8.8
    Pleasant environment with excellent slot machines
    • Leisure trip
    • Couple

    Shower in bathroom not up to standard and water leaked on to the floor

    Pleasant environment with excellent slot machines

  • Reviewed: 20 August 2015

    10
    Everytime good!
    • Leisure trip
    • Solo traveller

    Everytime good!

  • Reviewed: 16 July 2015

    5.8
    WI-FI access connection was no good although it was not free.
    • Business trip
    • Solo traveller

    WI-FI access connection was no good although it was not free.

  • Reviewed: 29 June 2015

    10
    all in
    • Leisure trip
    • Group

    all in

  • Reviewed: 25 May 2015

    7.5
    very kind staff
    • Business trip
    • Solo traveller

    little bit old fashion hotel, breakfast quite poor

    very kind staff

  • Reviewed: 17 May 2015

    10
    Everything
    • Leisure trip
    • Solo traveller

    Nothing

    Everything

  • Reviewed: 12 April 2015

    9.2
    location in the heart ot the city
    • Business trip
    • Group

    nothing to underline

    location in the heart ot the city

  • Reviewed: 14 February 2015

    8.8
    Enormous room and bed, extremly clean and quiet.
    • Business trip
    • Solo traveller

    RESTAURANT! food was tasteless. Paid internet (not expensive though).

    Enormous room and bed, extremly clean and quiet. Very fast internet, nice spa.

  • Reviewed: 2 February 2015

    9.6
    - spacious rooms
    • Business trip
    • Group

    - paid wifi

    - spacious rooms - breakfast

  • Reviewed: 9 January 2015

    10
    Nice hotel with comfortable rooms, good breakfast
    • Business trip
    • Solo traveller

    WiFi should be included in the room rate

    Nice hotel with comfortable rooms, good breakfast

There are also 42 reviews without text. These impact the overall review score.

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