Room 8 has a slight damp feeling, but was still very comfortable and we slept beautifully.

It was very comfortable and clean. The hotel was really beautiful inside and the staff was super helpful. They recommended a great dinner place nearby and it was fantastic.

Stayed in April 2024

Excellent breakfast

Stayed in March 2024

Nothing really, the hotel has not much windows so It is a bit dark but it can not really be changed.

Room is quite spacious, and the bed was huge and very confortable. The hotel is perfectly located in the historical center, close to cafes and restaurants. The spa was real surprise. I thought it was included in the price but we had to pay 49€ extra. However it is completely privatised for you, perfectly clean. It was really worth this money.

Stayed in April 2024

The shower! The temperature of the water was either too hot or too cold, wouldn’t stay where it was set.

Great location in the old town. Very cute hotel, we stayed in a room where we could see the castle and the UFO if you looked out the windows. The breakfast in the morning was amazing and the potato cakes were definitely my favourite!

Stayed in March 2024

Genuinely can't think of anything.

Where do I start, great location, great value for money, biggest room imaginable, quiet, cozy, clean. Just great

Stayed in February 2024

Nothing!

Beautifully decorated. Old building tastefully renovated but stylishly keeping old aspects

Stayed in March 2024

The only "window" was to the lobby / atrium which was very noisy and made the room very stuffy without air circulating. The chamber maid did not replenish the coffee and tea making facilities including milk.

The morning coffee was exceptional. Kristina on reception was amazing: so helpful, great smile, cheerful, fantastic. the location was excellent.

Stayed in March 2024

Temperature control : no individual settings in the room,was hot .,had to ask for extra fan

Location,ambiance ,interior of the hotel had a wow factor to it ,asthetically done.Lovely breakfast and seevice

Stayed in March 2024

Great location

Stayed in February 2024

All was satisfactory.

The location is superb, in the old city, walking distance to all attractions such as the Philarmonic Hall, the Danube, the Blue Church, the national theater and many more. The room was warm, spotless, very quite, large and nicely furnished. The loby is very special as the hotel us located within an old castle. The breakfast had many options, all very tasty, served in a special bolted hall. The staff were very friendly, helpful and spoke excellent English.

Stayed in March 2024

Very nice place. The room for three people was perfect for three friends.

Stayed in March 2024

The room was a little bit at night but on opening the window a lot of noise from the street.

Lovely hotel and room in a great location. Loved the breakfast but a shame no decaf coffee!

Stayed in March 2024

We were disappointed in the restaurant being closed. This was one of the reasons we booked the hotel.

A truly historical hotel; the room was over the top beautiful. Breakfast was very good as well.

Stayed in February 2024

The tv was in another room of the bed

It was very nice to meet this friendly guy from ghana in reception, he was very kind with us

Stayed in March 2024

There was a bit of street noise in our room but very manageable

The room we got was beautiful - very large and clean. Breakfast was great - very fresh, lots of options (both sweet and savoury). The location was perfect for exploring the old town area. Would highly recommend

Stayed in February 2024

Rooms were too hot.

Stayed in February 2024

Great location, quiet but still central, tasteful room arrangement, excellent floor heating in triple room

Stayed in February 2024

Room too warm. A little noise from the atrium

Elegant, clean, friendly

Stayed in February 2024

Awesome central spot to explore town. Super friendly and helpful staff. We also utilized the spa, which was clean and wonderful as well.

Stayed in February 2024

Spa/gym facilities weren’t explained that well when making the booking - we thought the gym was accessible as part of the booking and spa was extra (like massages etc). When checking in, it wasn’t mentioned, and reading the info in the room/hotel told us it was all an additional service. Didn’t particularly matter, but just something to be aware of if you are looking for a hotel with a gym.

Fantastic location in the centre of the Old Town. Beautiful decor throughout the hotel, and a particularly massive bathroom in our room! We’d booked the cheapest room, which didn’t have a window, but the room we had was much bigger and with a window, so can only assume we were upgraded, which was great. We had to get an early train the next day, so only had a quick breakfast but the selection was amazing and was the best of our whole trip for having alternatives for allergies and vegans. Staff were really helpful, and thought the hotel branded teabags in the room were a cute touch.

Stayed in February 2024

coffee was not very warm, even when they prepared especially for me in the kitchen. it was almost room temp. whereas I like very warm coffee. But overall breakfast was wonderful: fresh, tasty and varied.

I loved the room, beautiful and very very comfortable bed. the staff was fantastic - I don't recall the last time I had such good staff service: impeccable, generous, available and kind. b'c the massage was full booked, they referred me to a 5 minute walk thai massage place, and because I was not familiar with the area - they offered to accompanied me to the place and showed me where it was, even entering with me and making sure I was listed.

Stayed in January 2024

The style of the hotel, the staff, the positioning, are all just wonderful. Very good breakfast.

Stayed in February 2024

The ventilation was a bit on louder side, but then we found out how to close the vent

Really nice and spacious room in antique style, perfect location, very quiet, superb breakfast.

Stayed in February 2024

The receptionist in the evening shift:. Not a smile, not a welcome, hard to get info an parking and on credit card guarantee policy. Letting us wait at the reception while the data of all the 3 of us were written down was also avoidable. The room had toilet smell. The shower leaking water, resulting in flooding the bathroom.

Not easy to give a feedback. The hotel architecture looks amazing, if I understood correctly it used to be a 5 stars. Also the room was awesome, ideal for a family having two different sleeping environments, one downstairs and the other one upstairs. Possibility of free late check out very appreciated, granted by the smiley receptionist in the morning shift. However, from such structure and such price, the basic things listed below shall be solved.

Stayed in January 2024