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Reviews of Hotel Grand Jasna 4 stars

Demanovska Dolina 71, 032 51 Demanovska Dolina, Slovakia

#17 of 23 hotels in Demanovska Dolina

Guests' Choice

Review score

Based on 1376 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.3

  • Location

    9.2

  • Facilities

    8.2

  • Staff

    8.6

  • Value for money

    7.4

  • Free WiFi

    8.6

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Showing 1 - 75

  • Reviewed: 17 September 2018

    7.1
    Space and shower was great.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night

    The pool is relatively small, with not too hot water (rather cold) and even if we were instructed that children should be out of water by 7 PM, the staff did nothing about the remaining not very disciplined ones.

    Space and shower was great.

    Stayed in September 2018

  • Reviewed: 11 September 2018

    9.6
    Perfect place to stay in Jasna
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    Great hotel right in the heart of Jasna resort with close proximity to slopes and hiking routes. Definitely one of our favourite places to stay when travelling to Low Tatras. The hotel has nice design and excellent facilities, including very nice SPA zone. The rooms are clean and spacious. Breakfast is also very good.

    Stayed in September 2018

  • Reviewed: 25 August 2018

    9.2
    Excellent
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    The elevator was old and too small

    Beds are comfortable,the food was good and enough selections,the wellness facilities were excellent and the surroundings scenic.

    Stayed in August 2018

  • Reviewed: 24 August 2018

    7.5
    Lovely spa.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not great choice of meals at dinner, also overpriced. Spa only opened from 3-9pm and only can enter once per day. We had a problem with parking, when out car got completely blocked and we were not able to leave the hotel. Reception staff not very helpful.

    Lovely spa. Clean room. Good breakfast

    Stayed in July 2018

  • Reviewed: 10 August 2018

    8.8
    It was a nice stay, but nothing extraordinary. Jasna has lost its charm due to all the tourists.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights

    The hotel is very nice, though the location itself has changed a lot due to the widespread constructions. Didn´t really like the steel construction of the beds, they were not very comfortable, but otherwise everything was nice.

    Mainly AMAZING breakfast and a really nice staff. Modern facilities and the relative silence, even though the hotel was full, it is well build, so you don´t get disturbed by children and so on. Also very good food on the menu.

    Stayed in August 2018

  • Reviewed: 6 August 2018

    9.2
    The huge and nice hotel
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    This is a big hotel and a lot of people stays there. Is not a quite place. Near the hotel you don't find other restaurant during summer.

    Is clean, very close to ski lift and hiking trails. Jacuzzi and swimming pool in the hotel. Very good breakfast. Good for family.

    Stayed in August 2018

  • Reviewed: 3 August 2018

    7.9
    Great location
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    - too hot in the room as it's under the roof, ventilator would be nice feature to add

    - staff at the reception was great - location - breakfast option is amazing - ATM machine at the hotel

    Stayed in July 2018

  • Reviewed: 30 July 2018

    7.9
    Fine for a weekend. Short wellness time
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Be aware there might be many kids (we were a younge couple). Noise in the mornings. Wellness coule be open all day (started since 15.00). Carpet in the room was smelly. Breakfast could be served longer during weekends.

    Perfefct location. Dinner was good and variety.

    Stayed in July 2018

  • Reviewed: 25 July 2018

    8.8
    The bed was reallyyyyy comfy.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night

    The bed was reallyyyyy comfy. We liked wellness, although it was quite small for such a big hotel. The wifi in the rooms was extremely slow. We love the breakfast and dinner.

    Stayed in July 2018

  • Reviewed: 18 July 2018

    7.1
    Not bad but no desire to come back again
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Small room, disgusting breakfast, view on a construction which was ongoing even on week ends

    Clean, not bad spa area, really good location, comfort beds, pet friendly

    Stayed in July 2018

  • Reviewed: 10 July 2018

    5.8
    Good breakfast
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Many promised amenities were not available, petting zoo, game room, ... rooms were hot, by active construction zone and no balcony. Over all dead area in the middle of summer. Nothing was happening

    Good breakfast

    Stayed in July 2018

  • Reviewed: 13 May 2018

    10
    Great hotel, great location, great experience!
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    It is hard to tell. Everything was just great!

    The hotel is perfect. The location of the hotel is great. The room and the restaurant and the SPA area was surprisingly great. We got modern, clean and comfy accommodation. It is great for everyone. If you are with family and kids, or just with partner, fiend/friends or single....it is good choice to stay here. Winter or other season, there is always many things to be done there or near by....I am happy with my choice and looking forward to go there again!

    Stayed in April 2018

  • Reviewed: 8 April 2018

    5.0
    Spa is great, but other facilities and service more 2/3* than 4*. Not good value for money.
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Though i’d booked (and paid for) a twin room, the hotel allocated me a single and reception expected me to accept the smaller room at the price of the bigger one. Once we’d sorted that, the service continued to be disappointing and not what you’d expect of a 4* hotel: shower full of previous occupants’ hair; lots of children running around screaming in the reception and lounge (and even the adults only bit of the lounge); no room service; not enough parking on site; limited choice at breakfast (no milk for tea, stuff running out and a surcharge if you wanted any coffee other than filter); and relatively expensive (for Slovakia) and average buffet dinner in the evening.

    The spa facilities are lovely, and the rooms are nice.

    Stayed in April 2018

  • Reviewed: 27 March 2018

    6.3
    Very good location next to ski lift.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Too narrow bed. Room was supposed to be deluxe, but was rather small. I was supposed to have view on mountins, but I could see only some construction vehicles and newly growing hotel.... !

    Very good location next to ski lift. Nice personel

    Stayed in March 2018

  • Reviewed: 21 March 2018

    8.3
    Very good location, friendly staff, but a little bit overprized in total.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights

    The outside part of the Wellness center is awesome, but overcrowded. There aren't any chairs or relax bed inside, and the pool is small. The hotel was not full beacuse the end of the skiing season, but all of the beds in the wellness center was occupied after 5 pm. The staff tried to do their best, they were very nice. It could be a 9 + place for lower prize, but for this money is overprized, especially in this region. There are only 2 lifts inside, and they are slow, so you have to wait all the time. Only one of them is going to the ski room, and everybody use it in the morning... There aren't any shop nearby, you have to go to the town, which is 20 minutes away.

    The breakfast and the dinner was good (nothing special, but good), and it was all you can eat. The The ski lift is 50 meters away. The ski tracks are suprisingly good, it can match a lot other in the western european region. If you have patience to wait your turn, then the outside jakuzzi is awesome!

    Stayed in March 2018

  • Reviewed: 16 March 2018

    9.6
    Lovely hotel, enjoyed staying here!
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 5 nights

    First dinner we've got decanter of water for free. When we've asked for water another day, waiter brought 2 bottles of water we had to pay for. We asked waiter on the third dinner if it possible to get water for free, she said no, we should pay for it. Ok, we said, don't bring anything! And waiter brought decanter of water for free again 5 minutes later, asking not to tell anybody about it. What the hell? :) I like the service this hotel provides, everything was really great, but absence of free drinks on dinners (there is plenty of free drinks on breakfasts, btw) spoiled the impression a bit.

    Lovely hotel, enjoyed staying here!

    Stayed in March 2018

  • Reviewed: 12 March 2018

    7.1
    Overall I was satisfied
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights

    The food they served for breakfast and diner was nothing spectacular and I was disappointed to be charged for water that I asked for with dinner

    the wellness was very good though I would recommend to find a way to keep the relax area more isolated because there was a lot of noise coming from the pool area which was full of kids. Other than that I consider the wellness outstanding. The hotel location is great.

    Stayed in March 2018

  • Reviewed: 5 March 2018

    10
    Very comfort hotel for ski holidays with kids.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 6 nights

    Very comfort hotel for ski holidays with kids. Great access to slopes! All what you need in one house :) - rent, shop, spa... Very good breakfast and comfort rooms.

    Stayed in March 2018

  • Reviewed: 4 March 2018

    6.5
    Food was good.
    • With a pet
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Slow and badly designed elevators. Poor quality bedrooms on the 4th floor for the 4 star hotel. Staff is not very friendly. Not everyone is well skilled in English. Slow dinner service when asking for drinks. No animal trays for water and food (like you would expect in a 4 star hotel if you bring a pet). We put the sign do not disturb on the door and it was not followed. Our friends had an extremely cold room on the 4th floor and when complained to the receptionist her answer was: so? They also put a silly mattress in a bedroom for two and converted it in a bedroom for three and charged the same price, which is absurd. You would at least expect another bedroom or proper bed for a three person room and regarding that it is supposedly a 4 star hotel.

    Food was good.

    Stayed in March 2018

  • Reviewed: 2 March 2018

    7.1
    Amazing food.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights

    The 4th floor was noisy and also a little chilly in the room with no extra blankets.

    Amazing food. Great location for skying enthuziasts. 4th floor was kind of noisy and could not really get sleep during the day. Also the spa is kind of small, everybody wants to use the outside jacuzzi but you'd have to stalk them to be able to get in.

    Stayed in February 2018

  • Reviewed: 22 February 2018

    7.1
    Excellent location and food, great sauna.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights

    Receptionist failed to understand what "late checkout" means, handed over the bill for dinner drinks a day before departure. Game room problems (like table football machines eating coins) simply ignored, claiming that it is not their problem. Parking lot not cleaned and left unattended, icy all over. Cars illegally parked, making it impossible to leave. Took 90 minutes to break the ice, get two maintenance guys with a bucket of sand, and the police to get rid of the cars blocking entry/exit.

    Situated next to the ski lift, good dishes and decent breakfast. Pro ski equipment storage. Outstanding sauna facilities.

    Stayed in February 2018

  • Reviewed: 21 February 2018

    7.1
    Great location, good play area for kids
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 5 nights
    • Submitted via mobile

    Ski hire is double price compared to others Staff need to learn to smile a bit more The hotel could do with a late bar just for adults,

    Great location, good play area for kids

    Stayed in February 2018

  • Reviewed: 21 February 2018

    9.2
    Very central location, next to the skii track and lifters.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Wifi is slow, elevators are old and operates slowly. Lobby zone could be more cozy.

    Very central location, next to the skii track and lifters. Hotel has welness center with couple of saunas after skiing. Rooms were clean and nice. Breakfast was good, but dinner below average. Skii room with the drying system for the equipment

    Stayed in February 2018

  • Reviewed: 12 February 2018

    7.5
    Great location but expensive for what you get.
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night

    Could not check in until nearly 3pm, evening meal was poor, selection below average and quality would not be what you expect for the prices they charge. Had no option when booking for room only. Breakfast was good.

    Room was very nice, clean and comfortable, location was fantastic

    Stayed in February 2018

  • Reviewed: 11 February 2018

    6.3
    Not worth the money. Didn’t match our expectations.
    • Leisure trip
    • Couple
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The price was very high we excepted something a lot better!! You could get for 1/4 the price a good place... the room was very mediocre, not even a kettle to prepare coffee, no iron, and even no bath! And the pictures do not match the reality. The food was very minimal and soaked in oil. I am vegetarian and had almost nothing to eat. They chraged us for coffee and water in dinner, even though we paid such a high price for half board. In conclusion we were very very disappointed. Not recommended.

    The location is good, the hotel is brand new nice rooms, spa was great

    Stayed in February 2018

  • Reviewed: 4 February 2018

    6.7
    GRAND hotel with lots of small mistakes with Slovakian mentality
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    Little, unguarded parking place. Noisy, because a large hotel is built beside it. Low capacity slow lift. Inactive phone in the room. Despite our request, my family received placement on different floor. Staff were not interested in solving problems.

    Excellent location hotel. There are many different price rooms. Abundant buffet-style half board. Wonderful wellness area.

    Stayed in February 2018

  • Reviewed: 29 January 2018

    8.8
    Good skiing but far from the Austrian style with the whole package hospitality.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Reception was disappointing - they did not tell me that the ski box for my room did not exist - then another guest kicked out my stuff from the allocated spare box - very messy. At the end they did not even ask how was my stay. The whole hotel was more a family place rather then a luxury spot.

    Staff in restaurant was young and enthusiastic.

    Stayed in January 2018

  • Reviewed: 28 January 2018

    8.3
    Was acceptable but not a fantastic.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights

    lift very slow, dificult to get to and out of ski room, to smal numbers of tables in restaurant, coridors are old fashion style, food not very delitious, and price to high compare to offer.

    Location, room quality, ski room.

    Stayed in January 2018

  • Reviewed: 22 January 2018

    8.3
    A good hotel close to the slopes.
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 6 nights

    Everything was pretty much good, except the breakfast that is the same every day, towel dryer was not working and few other minor things.

    A good hotel close to the slopes. The best thing is wellness zone. This is the best award in the end of the day.

    Stayed in January 2018

  • Reviewed: 17 January 2018

    8.3
    Great location and good service.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 6 nights

    Same food for breakfast daily. Dinner wasn't great, lots of food but not really tasty. Fridge (mini bar) in the room makes noticeable noise. Pillows are not comfortable. Evening entertaining shows in the lobby were in Slovak only.

    Room was nice but nothing special. Spacious, well equipped and overall great bathroom. Lots of saunas and activities for kids.

    Stayed in January 2018

  • Reviewed: 6 January 2018

    3.8
    Terrible.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Uggly lobby area, terrible restaurant, felt like in a school menza. Plus terrible food! Terrible breakfast and dinners, no selections, uggly looking food! Nowhere to have a nice coffee or wine, everywhere kids. I had a kid myself, but this was like a kids hotel. At 9pm program for kids in the caffe area! no quet area at all. The spa opens at 3pm!! When you want to relax and have a nice massage in the morning, forget it! Then at 3pm you have never seen so many kids in the jaccuzi. No worth the money at all!

    Nothing.

    Stayed in January 2018

  • Reviewed: 20 December 2017

    9.6
    Great Skiing Weekend
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    Parking could be a challenge if you arrive to late in the evening. Ski room and the area around could be better.

    Very surprised by the size and the furniture in the economy room. Actually we liked it more than the superior room we stayed in the past. Overall nice staff, good bar and breakfast.

    Stayed in December 2017

  • Reviewed: 25 October 2017

    8.8
    good hotel, nice personnel, excellent food - but noisy rooms
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    the area is now under construction - new hotels are being build - so it is not the nicest look currently. the room's door (de-lux room) is not blocking the sounds from the hallway - so if any other guests are walking by your room you will hear every word they are talking, and you will wake up in the morning with the first guests leaving their rooms as you can hear their moves, talks, children very loudly.

    Very good food, kind staff, good location (however the area is now under construction)

    Stayed in October 2017

  • Reviewed: 11 October 2017

    9.2
    Exellent hotel, Just suggest it
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    In this level hotels provide tea in wellness, here U can just order. At the breakfast the coffee wasnt the best, but it was ok.

    The dinner was exellent, its more than enough and high quality everything. Highlighted Zuzana ( two waitress lady at dinner) and radler, what we can ask. Wellness is huge, room was super.

    Stayed in October 2017

  • Reviewed: 5 September 2017

    10
    Great stay!
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    everything was great. nice wellness and we got upgrade for free. Def greatest hotel in the area.

    Very nice staff; free upgrade to delux room, amazing breakfast. Nice and clean spa. Perfect location.

    Stayed in September 2017

  • Reviewed: 30 August 2017

    9.6
    The location of the hotel is very nice. It's in a scenic place. The hotel was clean and rooms very spacious.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The buffet dinner at 15euros was very poor value. Checkout at 10 seems to be a bit too early.

    Complimentary use of spa. Location. Great breakfast. Play area for kids which my daughter loved.

    Stayed in August 2017

  • Reviewed: 25 August 2017

    8.8
    Staff was very nice, polite and helpful, choice for...
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    There was kind of weird smell in coridor at 4th floor from carpets probably, pool was a bit small also gym was very small, and would be more relaxion if there is some kind of music in saunas

    Staff was very nice, polite and helpful, choice for breakfast was good enough

    Stayed in August 2017

  • Reviewed: 21 August 2017

    9.6
    One of the best options if you consider your stay in Jasna for ski/hike and SPA.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    Consider the booking in advance (or sales prices), as the last moment price may be rather high (yet Jasna is generally not cheap).

    The hotel is perfectly located for both hiking and skiing (depending on the season). The facilities are also great, especially the SPA zone which offers a good variety of saunas, jakuzzi's and a swimming pool. Rooms are clean and comfy, lights are also good. The personnel was extremely supportive and nice. Over and all, our experience with the hotel was totally positive.

    Stayed in August 2017

  • Reviewed: 6 August 2017

    7.9
    All over it is very nice place to stay, with friendly and professional personnel
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights

    Prices set-up in lobby-bar are quite illogical. The whole bottle of wine cost more, than the same amount paid by glasses. (f.e. 1dcl wine 3.20€, bottle of same wine (7,5dcl) 28€). So I ordered whole bottle to save some money and ended up paying 4€ more. Weird.

    Wellness, personnel and food are very well. Kids room for playing are perfect and we have spent a lot of time there.

    Stayed in July 2017

  • Reviewed: 31 July 2017

    7.5
    a nice mountain hotel
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 2 nights
    • Submitted via mobile

    The spa pool is far too small for such a big hotel. Moreover, it is open only between 15 and 19 for children The welcome at the reception could have been much nicer

    The deluxe rooms are renovated and really nice The front desk manager (Kamila) was very friendly and helpful The jacuzzi's in the garden offered a true relaxation

    Stayed in July 2017

  • Reviewed: 3 July 2017

    7.5
    Great hotel with great staff and mountain views!
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    The airconditioning in the room was non existent. It was about 30 deg C outside and our room felt like a sauna. Had to leave the window open during the night and that seemed to cool the room down. Why charge me extra for drinks in an inclusive dinner? Add some optional drinks in the dinner and charge a couple euros extra to the room bill. Sorry, but to me it seems a bit cheap...

    The staff were very nice and professional comparing to other parts of Jasna, Slovakia. Room had everything you need, shower gel is divine. Restaurant was great. Breakfast - plenty. SPA, bar, restaurant - great variety of choices.

    Stayed in June 2017

  • Reviewed: 10 April 2017

    7.5
    good hotel, located at the gondola, wellness nice and good food at own restaurant (halfboard!)
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 5 nights

    reception staff not friendly, great issues with English (only one guy managed it well), even the bar team speaks much better English and even German. kids court nanny not permanently looking at the kids, talking more to adults around.

    good kitchen and food menue (halfboard), great bar team, excellent sport massage, various sauna and pool opportunities (even outdoor), directly at the gondola station. lot of entertainment for kids in the hotel

    Stayed in April 2017

  • Reviewed: 19 March 2017

    7.9
    Perfect location for skiing with family and small children
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 6 nights

    breakfast coffee was really bad difficult to travel around if you do not have a car bad service in the nearest canteens(''Happy end'')

    HB in Grand Hotel Jasna - worth to invest money. Good breakfast in the hotel in the mornings and and there is no need to look after outside dinner in the evenings - after long skiing day you could just relax in the SPA.

    Stayed in March 2017

  • Reviewed: 14 March 2017

    7.1
    The bed was comfy.
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The food wasn't good enough. Every morning we had to fight for non dairy milk. As a strict vegetarian, the dinner was very poor. The dining hall was very crowdy, amd loud. The smell in the lobby was awful.

    The bed was comfy.

    Stayed in March 2017

  • Reviewed: 23 January 2017

    8.8
    Excellent access.
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    In order to get to the wellness area, guests have to pass the reception desk, which lacks privacy especially when one walks only in a bathrobe. There are two elevators but only one goes to ski room, which is located on level -1. Moreover, there is no staircase from it so everyone has to wait for the elevator. Sometimes it's hard to find a spot in the parking lot.

    The staff is friendly and very helpful. Access to a slope and a lift is just unbeatable. A choice of saunas and generally the wellness area is very good. Carts to load one's stuff such as bags, skis, snowboards, etc., to carry them to rooms, is a good idea. Food is alright and various. Parking spot is provided in front of the hotel. Ski room lockers are ventilated and the equipment is always dry.

    Stayed in January 2017

  • Reviewed: 14 January 2017

    5.4
    delicious food, good location
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 7 nights

    elevator system inadequate - in house was 2 elevator and 5 floors, 1 elevator moves between 0-4 floors and other elevator moves between -1-3 floors. So, if you live in a 4 floor and you want to go to -1 floor (ski storage room), then you need to change on the 0 floor elevator, It is very uncomfortable. Same problem is with mountain elevators. Restaurant staff speaks very poor English or do not speak at all.

    delicious food, good location

    Stayed in January 2017

  • Reviewed: 7 January 2017

    3.8
    Never again!!!
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Untasty food, dirty plates and mold in a pie. When we pointed at this to the waiters, nothing was said or done as a reaction. No explanation to that. Very poor lunches, the same dishes. Waiters seem to be either tired or irritated all the time. Kids animators are so sad and boring that kids usually amuse themselves. The top of it: you get only one card for the ski shelf for one room. And all the explanations to the receptionists that it is absolutely uncomfortable for 2 adults and 1 kid with different skiing regime to share this only card really brought no results. P.S. it has been for a first time during our numerous trips that one of our belongings disappeared in a hotel (ipad).

    Location (directly on the slope). Clean rooms.

    Stayed in January 2017

  • Reviewed: 3 January 2017

    5.8
    Disappointed!
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    They closed the wellness area at 16:00 without letting us know about this. I have chosen that hotel because they say that they have free access to wellness. We have arrived at 14:00 when we were able to check in, but we couldn't use the wellness area that evening! If I knew this, I wouldn't reserve a room for this hotel. The economy area deserves 3 stars, not 4!

    The staff spoke English well. Its close to the ski lifts. The outside wellness is quite nice.

    Stayed in January 2017

  • Reviewed: 19 December 2016

    9.6
    Almost perfect, ideal for carefree skiing
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights

    Breakfast food variety was limited. Beds were not to comfy, at least not for my back.

    The diners were excellent. Wellness is great, little crowded during peak time (before diner).Location is perfect, ideal for skiing.

    Stayed in December 2016

  • Reviewed: 1 November 2016

    7.9
    Service was perfect, very kind and lovely staff in recepcion...
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Environmemt in rooms wasn't good

    Service was perfect, very kind and lovely staff in recepcion, spa, restaurant. Breakfast - hudge variety, delicious

    Stayed in October 2016

  • Reviewed: 26 September 2018

    8.3
    Great outdoor jacuzzi and SPA zone.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It wasn’t clean enough.

    Great outdoor jacuzzi and SPA zone. Tasty dinner. Big room.

    Stayed in September 2018

  • Reviewed: 4 September 2018

    6.3
    Partly upgraded hotel from the 70's, a nice place for skying.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    Poorly designed, old fasioned rooms. This s absolutely not a 4 star standard room. Or it was at the 70 's.

    Nice breakfast.

    Stayed in September 2018

  • Reviewed: 24 August 2018

    8.8
    The restaurant does not ala carte for dinner, only option if...
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 3 nights

    The restaurant does not ala carte for dinner, only option if You have no halfboard is to pay 17.5 EUR FOR BUFFET DINNER FOR ONE PERSON !

    Stayed in August 2018

  • Reviewed: 21 August 2018

    9.2
    Very happy
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bathrobe hasn't been included in standard room

    Very clean hotel and breakfast great. Loads and various types of food

    Stayed in August 2018

  • Reviewed: 1 August 2018

    9.2
    Wellness i hotel
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Wellness i hotel

    Stayed in July 2018

  • Reviewed: 17 July 2018

    9.2
    The staff was very helpfull.
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights

    The staff was very helpfull.

    Stayed in July 2018

  • Reviewed: 15 June 2018

    10
    The location, the spa and the friendly staff
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    No air con

    The location, the spa and the friendly staff

    Stayed in June 2018

  • Reviewed: 2 May 2018

    9.2
    We enjoyed our 4 day stay - nice to have the spa facilities which were child friendly
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights

    Breakfast Excellent Rooms Good

    Stayed in April 2018

  • Reviewed: 7 April 2018

    7.9
    Nice family friendly environment (not perfect if you seek quiet place)lots of kids everywhere)
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Eggs in the morning & would Prefer selection at minibar

    Location, renovated rooms, friendly staff

    Stayed in April 2018

  • Reviewed: 7 March 2018

    7.5
    Needs a few things to be perfect
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    They should put tea and coffee in the rooms. The twin beds in the deluxe room is too small

    Location is perfect It's a good 4 star hotel

    Stayed in March 2018

  • Reviewed: 22 February 2018

    9.6
    The weather was fantastic as was the skiing
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The whole resort was fantastic

    Stayed in February 2018

  • Reviewed: 12 February 2018

    9.6
    Rooms and facility is very nice, super close to the slopes,...
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    Rooms and facility is very nice, super close to the slopes, hotel is very baby friendly

    Stayed in February 2018

  • Reviewed: 6 February 2018

    10
    Excelent location, food and ski room.
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Excelent location, food and ski room. Recommend for all skiers

    Stayed in February 2018

  • Reviewed: 31 January 2018

    6.3
    Noisy construction works (starting 7 AM) just in front of...
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    Noisy construction works (starting 7 AM) just in front of the hotel!!!

    Stayed in January 2018

  • Reviewed: 28 January 2018

    8.8
    Spa and location
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Elewator, poor menu in lobby, not fresh food at breakfast

    Spa and location

    Stayed in January 2018

  • Reviewed: 21 January 2018

    4.6
    Bad value for the money
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Value for the money Room

    Location

    Stayed in January 2018

  • Reviewed: 14 January 2018

    8.3
    God position
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights

    bad weather. bad snow in january 2018. Working areas around.

    Very close to the ski slopes, free parking, good food.

    Stayed in January 2018

  • Reviewed: 3 January 2018

    9.6
    The position of the hotel, the food, the spa
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The position of the hotel, the food, the spa

    Stayed in January 2018

  • Reviewed: 5 December 2017

    9.2
    Relaxing skiing holiday
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant/dinner is very average, not a four star

    Nicely designed rooms, great wellness and spa staff, excellent location

    Stayed in December 2017

  • Reviewed: 23 October 2017

    9.2
    Lovely stay at great place!
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The noise from other rooms.

    Clean and comfortable rooms. Breakfast buffet was amazing and the staff were really friendly.

    Stayed in October 2017

  • Reviewed: 11 October 2017

    10
    Very lovly place
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Place , service

    Stayed in September 2017

  • Reviewed: 18 September 2017

    7.1
    If you can, avoid floor 4.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Top floor rooms I had was awkward, sloping and limiting roof.

    Location and attached restaurant is good and inexpensive.

    Stayed in September 2017

  • Reviewed: 3 September 2017

    9.6
    Great new hotel
    • Business trip
    • People with friends
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Unexperienced staff in restaurant, smaller welness

    Great new hotel

    Stayed in August 2017

  • Reviewed: 14 August 2017

    9.6
    It was a fantastic dog-friendly accomodation, they gave us a...
    • With a pet
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    It was a fantastic dog-friendly accomodation, they gave us a room with balcony when I asked for it. The outdoor wellness is also extraordinary!

    Stayed in July 2017

  • Reviewed: 9 August 2017

    10
    Great stay
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Receptionist respons

    Stayed in August 2017

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